Total 87,611 Full-time customer experience manager job vacancies in Singapore

Duty Manager | Hotel Service Manager | 5 Days | Up to $3,5k | Tanjong Pagar

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

☑ Good Career Growth and Personal Development

☑ Professional Coaching and Training

☑ Convenient location (Walking distance from Tanjong Pagar MRT)

The internship will offer:

• An exciting opportunity to get an insight to Singapore’s Employment Act
• Dedicated mentorship

Duties

• Assist Recruitment Consultant with fulfilling the staffing needs of clients and job seekers
• Coordinate and schedule meetings and interviews
• Provide support to the sales team
• Perform Administrative and Data Entry duties
• Provide administrative/secretarial support to the Director
• Assist the Director daily tasks and follow up closely
• Other Ad-hoc duties apply if needed

Requirements

• No experience required, training provided
• Min A Levels
• Strong passion for recruitment and people-oriented
• Possess a positive attitude to learn and grow with the company
• Team player and able to work well with all levels

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv to [email protected] / [email protected].

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability, while taking into consideration patient bill impact.
• Work with IT vendor to maintain efficient SharePoint workflow as part of continuous process improvement, including the identification and resolution of issues.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Provide Business partnering support to Business Units within a growing regional healthcare system.
• Any other ad-hoc duties.

Requirement:

• Degree in Finance, Finance Analytics, Business or equivalent
• Experience on costing, pricing analysis

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

☑ With or Without experience – NO EXPERIENCE REQUIRED

☑ Must have Class 3/3C licence

☑ PERMANENT NIGHT SHIFT – 9 am to 6.45 am

☑ 1 month office hours training, 8.45 am – 6 pm

Key Responsibilities:

· Carry out basic diagnosis, repair, maintenance and fault findings for the Electric Vehicles (EVS)

· Ensure the cleanliness of the interior and exterior of the EVs (80%)

· Update onboard PC and changing of SIM card

· Balancing/ Shifting of EVs to the stations when required

· Handle service anomalies such as unplugged cars, cars parked outside of stations, lost & found, etc

· Report on the information system via PDA

· Communicate with customers about our service when required

Key Requirements:

• NITEC in Automotive/ Electrical Engineering

• Candidate with hands-on automotive experience will be an added advantage

Interested applicants, kindly send your UPDATED resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen

EA Personnel Reg No: R1653801

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

It's simple, we have fair and balanced expectations just like you.

Work has increased but we say no OT so placed this ad. Experience is optional, training is definitely provided for our professional work.

We are a known business services group of companies established since 2002 and serve thousands of Singapore SMEs, subsidiaries of foreign MNCs too.

We are NOT investment/ get-rich/ sales/ promo or anything else. For our work, we do not hardsell/ upsell/ promote/ phone anyone.

1. Job Highlights

1. Simple and clear job duties with training suitable for all ages,
2. Attend to clients collecting mail and couriers who send letters, packages
3. Respected professional services company established since 2002
4. Fair employer, nice colleagues. Some worked, grew >15 years here
5. Office at CBD, good working hours, no OT, does not makan you!

2. Job Description

• Admin Officer (business/ accounting background not required)
• Support branch office mail services ad-hoc (simple collection point)
• Office errands and proper usual office admin work
• Data entry, scan documents of business records
• Track client service subscription expiry and send email reminders

3. Job Requirements

• Minimum 1 year working experience
• Knows how to use Microsoft Excel, Word, Google
• Preferably can read, write Chinese, able to speak Mandarin
• Perform general office administrative duties as and when assigned
• Handle careful detailed work in processing business documents
• Mature, responsible, adaptable, logical, analytical thinking skills
• Willing to learn on the job, training is provided from start to upgrading chances

+ Work happy, no OT, knock off on time!

4. Other info

Cosy office environment in Raffles Place (linked to MRT) with nice colleagues, working hours: Mondays to Fridays 9am to 6pm

5 day week, no Saturdays

Suitable staff may enjoy professional development and opportunities such as sponsorship for related courses.

Happy Company: You don't makan us, we don't makan you! ;+)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Responsibilities

• Manage Reception area and Visitor Management activities and directing them to the appropriate team. Meet and Greet all visitor politely and attend to any query promptly.
• Responsible for handling incoming and outgoing calls.
• Receive and or pick up packages /documents from courier or mail services; sorts and hands over item(s) to recipients.
• To provide administrative support and proper documentations necessary for daily operations.
• Assist on receptionist related job scope and support event-organizing.
• Responsible for the upkeep of the reception area.
• Ad hoc other duties as directed by the Management from time to time.

--It will be at Punggol Location, 5.5 work days week.

Job Requirements:

• Minimum GCE ‘N’ / ‘O’ Level / ITE certification in Business Administration / Commerce /Finance or Admin or any relevant education.
• Minimum 2 years of Singapore working experience as Receptionist / Front -Desk related Job or Telephone Operator.
• Good PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & Microsoft Office application ( Ms Word etc).
• Good Communication skills and Telephone etiquette.
• Responsible and Positive work Attitude will be prefered.

Job Description:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Fresh graduates are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Premium Corporate Wellness membership benefits
• Located near MRT station
• Career growth with structured training opportunities

Responsibilities :

• Attend and respond to incoming calls, emails and call-back requests, Live Chats (if applicable to the supported Project), within service Levels and to deliver pleasant Customer experiences.
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
• The following would depend on the experience of the candidate and on need basis: Generates management reports and provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Requirements:

• Diploma in IT or Business or related discipline
• Minimum 1 year in Contact Centre/Service Desk/Helpdesk support experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Job Highlights

Immediate Hiring

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

Job Opportunity: Sales & Customer Support Assistant (Entry-Level Role)
Location: Singapore | Join Our Growing Team!

Are you ready to kickstart your career in the food industry with a vibrant and expanding food manufacturing company? We’re looking for a motivated and positive individual to join our team as a Sales & Customer Support Assistant. This role is ideal for those seeking hands-on experience in a dynamic environment, helping customers and supporting our sales team.

What You'll Do:

• Handle daily sales order processing, including taking orders via phone.
• Assist with all incoming inquiries (phone, email, fax, and walk-ins).
• Manage sales orders, prepare delivery orders, and issue invoices.
• Help prepare and label packing materials.
• Address customer complaints with patience and professionalism.
• Support your team with additional tasks as assigned.

What We’re Looking For:

• Positive Attitude: A friendly and proactive approach to work.
• Language Skills: Ability to communicate in Mandarin (for effective communication with Mandarin-speaking customers).
• Minimum Education: PSLE or equivalent.

Why Join Us?

• Gain Experience: Build valuable skills in sales, customer service, and logistics.
• Career Growth: Be part of an expanding company with future growth opportunities.
• Work-Life Balance: 6-day work week with a scheduled off day.

If you're enthusiastic about learning, can speak Mandarin, and are eager to work in a fast-paced food manufacturing environment, we want to hear from you!

Apply Today and Start Your Journey with Us!

- 1 year outsourced contract

- Up to $6,500 + Standby Allowance $200

- Mon-Fri : 8:30 am to 6 pm

- Ang Mo Kio

Job Descriptions :

Capacity Management

• Ensures that there is sufficient capacity to meet service level targets
• Keeps IT management informed about capacity needs
• Provides capacity requirements for new or modified IT services
• Maintains an overall understanding of current service capacity and trends
• Ensures that performance testing is carried out on new and modified IT services
• Works to proactively provide sufficient IT capacity
• Produces and maintains a Capacity Plan
• Ensures that capacity-related incidents and problems are addressed
• Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
• Assesses the capacity impact of new change requests
• Participates on the Change Advisory Board (CAB) as needed
• Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls
• Carries out the Process Manager responsibilities for the Capacity Management process

Asset Management

• Owns the Asset Register
• Plans, publicizes and oversees implementation of an updated Asset Register
• Ensures that the Asset Register is populated with assets according to policy
• Ensures maintenance of the Asset Register
• Ensures that assets are uniquely identified with naming conventions. Ensures that staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases and templates.
• Carries out the Process Manager responsibilities for the Asset Management process

Incident Management
The role as an Incident Manager (This is a backup role to the primary incident manager)
• Provide technical direction and coordination to the resolver groups involved during an incident and disaster recovery.
• Provide appropriate inputs to the problem management process, RCA preparation.
• Develop an understanding of the client’s organizational structure and infrastructure environment.
• Drive group chats and bridge calls effectively to resolve incidents.
• Handle conflict situations and make quick decision while driving incidents.
• Manage and drive third parties to the quick resolution of incidents.
• Manage the use of Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
• Manage the incident a make informed decision to escalate as Disaster and managed the disaster accordingly.
• Classify and resolve incident within the specified SLA.
• Track incident until closure.
• Conduct monthly briefing to the customer on incident and problem management.
• Provide regular report based on SLA measurement and performance of incident and problem management.

Period:

• 1 year outsourced contract

Working Hours:

• Mon to Fri : 8:30 am to 6 pm

Salary:

• Up to $6,500 + Standby Allowance $200

Working Location:

• Ang Mo Kio

Job Requirements:

• Minimum 5 years of working experience in above-mentioned processes.
• Degree or Diploma, preferably IT or Engineering-related.
• Committed and motivated individual and willing to work odd hours at times when required
• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with ITIL Intermediate/Expert certification.
• Dynamic, customer oriented, experience working in a fast paced environment.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

• Conducting job site visits.

• Handling customer inquiries and resolving complaints.

• Scheduling and attending site visits and meetings, including minute-taking.

• Supporting day-to-day site activities and maintaining supplies.

• Coordinating PPE requirements and addressing worker-related matters.

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Key responsibilities

· Handling incoming call, email & WhatsApp messages related to PO and delivery.

· Work closely with Sales person to monitor Customer's sales (be alert if no order from customer or sudden surge in orders).

· Process orders, plan and arrange for delivery

· Update and monitor Reseller’s sales vs target sales incentive for Sales team follow-up action.

· Upload data for Inquiry Order on a daily basis to ensure that the report are updated

· Email Internal request for creation of new price list for customers

· Email customer complaint report to respective personnel for further action

· Provide support to customers related to orders and deliveries.

· Work closely, liaise and communicate effectively with Malaysia Team daily on daily deliveries.

· Provide administrative support to Sales Team related customer order, pricing and deliveries.

· Build and maintain good relationships with customers

· Other ad-hoc relevant duties as and when required

Daily order processing

· Check customer order, make sure quantity order by customer is in full load / in full pallet and check the stocks availability as well

· Loose order or quantity less than full load - waiver of packing cost/ underload charges, must get approval

· Check PO price vs quotation. Check with sales team if price not tally with quotation

· Prepare DO for delivery and Self-Collection (when required)

· Email to Sales team for order exceeded credit limit or credit term, Sales Team to advise payment status and get approval from Finance.

Complaints /Compensate/Exchange /Sample/Goods Returned

· Check and email forms to respective personnels for approval.

· Email to warehouse team for logistics arrangement once approved

Qualifications and Skills

•Diploma holders in sales and marketing, business administration or equivalent.

•Excellence communication skills in both spoken and written English & Mandarin language (to deal with Chinese speaking customers)

• Strong problem solving and time management skills

• Positive working attitude

• Results Driven

• Able to work independently as well as a team player

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

5 day work week

Location: Kallang

Responsibilities

• Perform Level 1 corrective maintenance, both onsite and remotely
• Execute scheduled preventive maintenance programs
• Install, configure, maintain and support gaming systems, equipment and machines either remotely or onsite
• Assist with assignments and special projects as requested (local or overseas), ensuring operational efficiency and minimal customer downtime
• Ensure high levels of customer satisfaction by prioritising and addressing service issues based on their severity and customer importance
• Communicate effectively with clients to understand and address their needs
• Create and update service tickets using the footprints system
• Build and maintain strong working relationships with teammates

Requirements

• Diploma/ITE/Certificate or equivalent in Electrical, Electronics, Computer System engineering, or mechatronics
• 1-2 years of experience in a related electronics industry or a gaming technician background is advantageous
• A valid class 2b or class 3 driving license to transport spare parts to client site
• Willingness to work on alternate weekends and public holidays
• Ability to travel overseas when required

Devon Yang Yue Teng

EA License No: 24C2352

Reg No: R24123723

Job Summary:

We are seeking a dedicated and enthusiastic Groceries Customer Service Representative to join our team. The ideal candidate will assist customers with their grocery orders, address inquiries, and ensure a seamless purchasing experience. Your primary focus will be on providing exceptional service and resolving any issues related to customer orders while working with on-ground operations team.

Key Responsibilities:

- Assist customers with placing and modifying grocery orders via phone, email, or chat.

- Respond promptly to customer inquiries regarding product availability, pricing, and promotions.

- Provide accurate information on order status, delivery times, and returns.

- Handle customer complaints and resolve issues in a timely and professional manner.

- Collaborate with the logistics and inventory teams to ensure orders are fulfilled correctly.

- Maintain a positive and friendly attitude while communicating with customers.

- Document customer interactions and feedback to improve service quality.

- Stay updated on product offerings, promotions, and store policies.

- Creation of invoice for orders that comes in.

Qualifications:

- Diploma or equivalent; additional education is a plus.

- Previous experience in customer service, preferably in call centre or grocery sectors.

- Strong communication skills, both verbal and written.

- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

- Proficiency in using computer systems and order management software.

- Strong problem-solving skills and a customer-focused mindset.

- Ability to work flexible hours, including weekends and holidays.

Skills:

- Excellent interpersonal skills and a friendly demeanor.

- Strong attention to detail and accuracy.

- Ability to work collaboratively in a team environment.

- Familiarity with grocery products and services is a plus.

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

Overview: -

In this role, you will be essential in managing our spare parts inventory while delivering exceptional after-sales support to our customers. As the main point of contract for product inquiries and issues, you will ensure customer needs are addressed promptly and with professionalism. Your responsibilities will also include maintaining accurate inventory records and ensuring the availability of spare parts to facilitate quick and efficient service resolutions. Your contributions will help optimize inventory levels, streamline operations, and uphold our dedication to providing excellent customer service in every interaction.

Key Areas of Responsibilities: -

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information with professionalism.
2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
3. Provide exceptional customer service to walk-in clients, and efficiently handle cashiering duties.
4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
7. Take on additional responsibilities and fill in for colleagues in the customer service administrative department during their study, vacation or medical leaves.
8. Perform any other duties as assigned.

Requirements: -

1. 5-10 years of experience in parts management within the music instrument industry.
2. Proficient computing skills and familiarity with relevant software and systems.
3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.
4. Excellent interpersonal skills and collaborative, team-oriented attitude.
5. Calm and Steady demeanour to handle various tasks and customer interactions effectively.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Laboratory Technician:

• Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
• Conduct sampling, testing, and analysis for paint products.
• Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
• Participate in trial applications and inspections outside the lab under supervision.
• Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
• Communicate progress or delays effectively with the line manager.
• Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.

Requirements:

• Diploma in related field
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De