Total 84,011 Full-time customer experience manager job vacancies in Singapore

Our client is an investment company offering an extensive range of food and beverage services, including manufacturing, logistics, and retail operations.

• Oversee transformational projects that promote creativity and flexibility for long-term achievement.
• Use data analytics to guide HR decisions, improving workforce efficiency.
• Innovate HR processes by leveraging technology and streamlining operations.
• Maintain stakeholders updated and engaged by communicating changes effectively.
• Team up with leadership to build an inclusive and positive culture that aligns transformation efforts with business objectives.

Requirements:

• Batchelor degree in Business or human resource management
• least 5 years of work experience in HR transformation, workforce analytics, or process improvement.
• Solid understanding of HR functions, including staffing, employee relations, benefits administration, grievance handling, and disciplinary procedures.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

An established Regional Wholesale Bank is looking to further establish their presence in Singapore is looking to for an account services specialist professional. You will be given a great opportunity to work collaboratively and closely with internal departments to facilitate client/account data processing and monitoring. In return you will enjoy remuneration of up to $100,000 per annum.

Your responsibilities will include:

• Provide administrative support on account setup/maintenance for Corporates and Private Wealth customers, in strict adherence to internal policies, guidelines.
• Work collaboratively and closely with internal departments to facilitate client/account data processing and monitoring
• Provide general control management such as audit confirmation, dormant account management, returned mails etc.
• Handle physical documentation review, including storage, record keeping and archival
• Participate in meetings, projects, system upgrades, UAT, SOPs review, streamlining, drills

Requirements:

• Minimum 5 years of prior experience on client/account static data maintenance with general control acumen
• Able to multi-task across functions and an excellent team player
• Relevant experience with banking systems such as Flexcube, Avaloq is preferred
• Experience in leading a team.

If you are interested in the role, please apply with your updated resume to [email protected] (R1879177) for a confidential discussion. If the role does not match your profile, feel free to refer the role to your professional peers or friends.

Our client is from Construction Industry. They are looking for a Assistant Contract Manager to assist their Contract team for the next phrase of their business. They are located at North of Singapore– easily accessible. The Assistant Contract Manager is responsible for:

Duties

• Assist in preparing tenders and commercial bids to attract new business.
• Develop and present project proposals; meet with clients to understand their needs.
• Draft, review, and negotiate business contract terms, and resolve any contractual disputes.
• Create plans, estimate costs and timelines, and oversee construction schedules while managing unexpected costs.
• Act as the primary contact between clients, site teams, project managers, and third parties, ensuring all roles are clear.
• Attend site meetings, track progress, analyze outcomes, and prepare detailed reports, including cost analyses and variations.
• Oversee project execution, optimize resources, and address disputes or complaints as needed.

Requirements

• Degree / Diploma in Quantity Surveying / Building or equivalent
• Minimum 5 years of related working experience in residential and industrial projects.
• Good working knowledge in Mechanical and Electrical.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

The Opportunity

• Opportunity to work in a well-known French Brand!
• Basic Salary: Up to $2,500 (Depending on Experience)
• Attractive Benefits: Monthly Allowance, Uncapped commission structure + 18 days of leave and may more!!
• 5 days work week! (40-44hours per week, roster basis)

Job Description

• Drive sales through makeup demonstration or/and promotion of skincare products
• Support the Store Manager in the day-to-day operations, ensuring the store runs smoothly.
• Provide skincare advice to customers
• Initiate strong relationships with customers through excellent customer service Demonstrate product usage
• Maintain healthy stock inventory
• Adhere to brand grooming standards to display a professional demeanor

Requirement

• Presentable, Friendly and Outspoken
• Result driven and Sales oriented
• Must have a keen interest in beauty and cosmetic products
• Prior Make-up knowledge/experience is a bonus
• All welcome to apply, No experience is ok - Training will be provided

Next Step

• Prepare your updated resume (please include your current salary and interview availability)
• Simply Click on "Apply here” to drop your resume and contact us to follow up or send your resume to [email protected]

All shortlisted candidates will be contacted.

Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460

Objectives of the function

• Responsible for the Elevator or Escalator Maintenance Service business within the designated area;
• Manage all resources in line with Schindler values and policies to sustainably develop the Service business by exceeding customer expectations

Responsibilities

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with the Corporate and Singapore office directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure the company’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
• ensure the timely conversion of all equipment from Free Maintenance to paying portfolio the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
• Recover lost Maintenance contracts from the market
• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team

Requirements:

• Min Degree in Mechanical / Mechatronics Engineering/ relevant
• At least 2 to 5 years of experience in service/ maintenance fulfilment and quality improvement
• Exposure working in lifts and elevator or construction industry advantageous
• Experience in maintenance service business
• Able to manage all resources to develop the business by exceeding customer expectations
• Experience in customer satisfaction
• Experience in meeting yearly target of volume growth and profitability

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Overview

Health District @ Queenstown is a multi-stakeholder collaboration led by National University Health System (NUHS), Housing & Development Board (HDB) and National University of Singapore (NUS) to support residents in their journey of healthy living.

It aims to co-create, with residents and diverse stakeholders, effective, scalable, and sustainable interventions that enhance the physical, mental, and social well-being of residents throughout their life, by:

• Increasing healthy longevity
• Enabling purposeful longevity
• Promoting intergenerational bonding
• Empowering residents so they can age in place

The Job Holder will be the key data analyst for Health District@Queenstown (HD) related projects under NUHS, and provide support to fine-tune rapid prototyping and continuous iteration to improve health of residents using a data-driven approach, as well as analyses based on geographical boundaries.

Job Responsibilities

• Work with relevant stakeholders in obtaining necessary datasets.
• Data extraction from accessible databases, merging and cleaning it.
• Analyse datasets to provide meaningful insights and learnings.
• Perform calculations according to MOH technical manual to determine screening rates in HD.
• Translate stakeholder needs to generate analysis to support continuous iteration of interventions

Job Requirements

• Bachelor’s degree in Analytics, Statistics, Mathematics, Health Sciences or other relevant majors. Postgrad diploma in data analytics or any other data analytics relevant certificates. Master’s degree in public health is an added advantage.
• Good understanding of the Singapore healthcare system and knowledge of integrated care models. Experience in social and/or healthcare setting is an added advantage.
• Good analytical skills.
• Proficient in Python and/or R, STATA, Tableau and SQL
• Must be able to extract, clean and analyse data.
• Ability to perform geospatial analysis is an added advantage.
• Strong communication, presentation, writing and interpersonal skill.
• Good team player.
• Possess positive attitude and able to work within given timeline.

Our client is a MNC in biotechnology industry. They are looking for a Trade Compliance Manager to join their Compliance Team for the next phase of their business. They are located in West.

Roles & Responsibilities

• Ensures compliance with regulatory authorities, including customs, export control, and tax agencies, while maintaining accurate documentation and procedures in alignment with relevant laws.
• Evaluates internal controls, designs processes, leads compliance audits, and manages corrective actions for the region. Pinpoints compliance deficiencies and suggests areas for improvement.
• Assists in creating and sustaining localized policies for import/export compliance, while ensuring company-wide awareness of regulatory requirements.
• Develops business processes that mitigate compliance risks, focusing on continuous improvement for increased efficiency and enhanced customer service.
• Tracks and reports key performance indicators (KPIs) and compliance metrics to senior leadership, while managing daily import and export compliance reports for the region.
• Establishes the overall budget, operational plans, and priorities for the assigned compliance functions.
• Manages regional compliance projects, including defining scope, budget, scheduling, and addressing project risks for both import and export activities.

Requirements

• Bachelor's degree and above
• Posses Customs broker license is a bonus
• Minimum 10 years of experience in trade compliance with 5 years of management experience
• Worked in medical devices or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Our client is APAC’s leading Corporate and Advisory Services firm. They are looking for a Senior Corporate Secretarial Manager to assist their team for the next phrase of their business. They are located in South – easily accessible.

Key Responsibilities:

• Lead and manage a team to deliver high-quality corporate secretarial services.
• Handle a diverse portfolio of clients across various industries, including public and listed companies.
• Ensure prompt and effective communication with clients, supported by detailed email follow-ups outlining action steps, responsibilities, and deadlines.
• Maintain and develop client relationships, meeting key clients monthly to assess satisfaction and identify potential service expansions.
• Propose fee adjustments where necessary and prepare fee proposals for prospective clients.
• Oversee the preparation and submission of statutory documents to relevant authorities, including ACRA, IRAS, Stock Exchange, and The Central Depository.
• Manage daily operations, including budget preparation, credit control, and WIP finalization.
• Take on regional responsibilities and contribute to business development efforts.

Requirement:

• ICSA qualified Chartered Secretary or Degree in related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Health (KTPH & YH) for future success. I&I is dedicated to driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively. I&I focuses on achieving superior outcomes in process, service and quality improvement through:

• Facilitating Improvement Initiatives: Collaborating with internal stakeholders to initiate and drive improvement projects, supported by meaningful data and analytics.
• Building Capabilities: Enhancing improvement skills and capabilities across the hospital.
• Fostering Innovation: Cultivating an innovation culture within the hospital.

The Assistant Manager / Manager / Senior Manager role focuses on the detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Continuous Improvement: Execute, coordinate and set up improvement framework and processes to provide the analysis to facilitate multi-faceted decision making for strategic, operational and clinical information needs with hospital key stakeholders.
3. Strategic Projects: Participate as a facilitator in key improvement projects to address the problem statement/operational challenges and deliver measurable improvements.
4. KPI Monitoring: Work closely with cross-functional teams to identify and establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
5. Change Management and Culture Building: Foster good working relationships with internal colleagues and assist the operational and clinical champions in their improvement projects. Act as the catalyst to influence stakeholders’ ownership and motivation towards continuous improvement.

(B) GENERAL

1. Support NHG Initiatives: Assist in new or revised NHG initiatives, programs, and events at the cluster level.
2. Corporate Event Support: Assist in the planning and support of corporate events as necessary.

Position Title: Assistant Outlet Manager

Location : Island Wide

Working Days : 44hrs per week including weekend and PH

Salary : $2,650 - $3,100 Gross (Depends on Experience)

Roles & Responsibilities

* To ensure the efficiency and smooth operations of the outlet; handle and resolve all operational issues and activities.

* To display a hands-on approach at all times to unite staff and guide them to ensure compliance with all food and beverage promotions, Company SOP including POS operations and cash handling practices, statutory and regulatory requirements.

* To optimize use of given resources, especially on labour and F&B costing matters including maintaining of inventory and keeping wastages to a bare minimum.

* To be responsible for the performance of all boutique; achieve the outlet daily sales and up-sell sales targets set by the Operations Manager.

* To lead, supervise and motive the team to achieve the set targets, customer satisfaction and operations excellence.

* To constantly monitor the daily sales and assist the Outlet Manager/

* Senior Outlet Manager to come up with prompt corrective action plan(s) to increase sales in order to meet the budgeted targets should the sales fall below the budgeted amount, and to ensure that the plan(s) is properly executed in the boutique.

* To counsel, resolve conflict, handle grievance and take disciplinary action as and when deemed fit.

* To consistently give and receive feedback constructively.

* To consistently review the work performance and identify the strengths and weaknesses of all subordinates so as to appropriately recommend for monthly performance appraisal, confirmation, promotion and/or annual appraisal.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Position Title: Outlet Manager
• Location : Various location
• Working Days : 44hrs per week including weekend and PH
• Salary : $3,300 - $3,500 Gross (Depends on Experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

* To ensure the efficiency and smooth operations of the outlet; handle and resolve all operational issues and activities.

* To display a hands-on approach at all times to unite staff and guide them to ensure compliance with all food and beverage promotions, Company SOP including POS operations and cash handling practices, statutory and regulatory requirements.

* To optimize use of given resources, especially on labour and F&B costing matters including maintaining of inventory and keeping wastages to a bare minimum.

* To be responsible for the performance of all boutique; achieve the outlet daily sales and up-sell sales targets set by the Operations Manager.

* To lead, supervise and motive the team to achieve the set targets, customer satisfaction and operations excellence.

* To constantly monitor the daily sales and assist the Senior Outlet Manager to come up with prompt corrective action plan(s) to increase sales in order to meet the budgeted targets should the sales fall below the budgeted amount, and to ensure that the plan(s) is properly executed in the boutique.

* To counsel, resolve conflict, handle grievance and take disciplinary action as and when deemed fit.

* To consistently give and receive feedback constructively.

* To consistently review the work performance and identify the strengths and weaknesses of all subordinates so as to appropriately recommend for monthly performance appraisal, confirmation, promotion and/or annual appraisal.

* To motivate the team to work towards the Company vision.

* To inject fresh ideas of making work processes more efficient.

* Communicate to all staff, including outlet kitchen staff, ensuring that appropriate instructions are channeled downwards including information that might be communicated by Operations Manager, Area Manager, Senior Outlet Manager, Human Resources Department or Supervisory Board.

* To develop staff appropriately by identifying areas of training needs and taking actions to support it.

* To conduct staff orientation & on-the-job training in the outlet whenever required.

* To be responsible for the overall outlet cleanliness, safety and housekeeping.

* To administer all paperwork effectively including proper filing and timely submission of daily/weekly/monthly reports.

* To hold daily line-up meeting with team reviewing daily sales, corrective action plans, events, safety issues/concerns and guest comments.

* To achieve a minimum score of 90% for the monthly Outlet Quality Checklist appraisal (team effort).

* To attend weekly Managers Meeting.

* Any other appropriate duties and responsibilities as assigned by Superior/Senior Management.

The Job:

• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking

The Requirements:

• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Are you interested in helping shape Amazon’s growth story in the APAC region? We are looking for a high caliber finance professional who can use their use their influencing and analytical skills to drive financial analysis and insights to the next level.

The ideal candidate will have a passion for building analytical models and using their financial and business acumen to help drive the business strategy forward. S/he will partner closely with our Marketing and Deals/Events teams in Australia and Singapore to grow and engage our APAC customer base, improve the efficiency of our marketing investments and optimise our event performance. The successful candidate will be a self-starter who is comfortable with ambiguity, has a analytical, data-driven mindset, is detail oriented and will possess the ability to work well with and influence cross-functional teams across Amazon.

Ideal candidates will have the following strengths:

• Comfortable working independently in a fast-paced environment.
• The ability to translate large amounts of data into useful information and actionable conclusions.
• Ability to "connect the dots" across multiple areas to drive .
• Strong written and oral communication skills combined with the ability to meet tight deadlines and prioritize workloads.
• An understanding of finance issues in an operational environment of rapid growth.
• Solid business judgment.
• Strong business case modeling skills, including excellent knowledge of Microsoft Excel

This is a 12 month fixed term contract for maternity cover.

Key job responsibilities

• Financial Analysis & Business Case Development
• Independently drive deep dive analyses into marketing performance to generate insights and support commercial teams to improve business performance.
• Analyze performance for the business on a weekly, monthly, quarterly basis to understand drivers of performance. Synthesize findings for leadership.
• Build business case for any new opportunities, such as new programs, new measurement frameworks or incremental strategic investments.
• Develop the necessary reporting tools for understanding drivers of performance versus business case assumptions. Synthesize this information for key business reviews.
• Drive the financial planning process for one or more business lines through working with key stakeholders.
• Identify key financial risks and develop the framework and controls to mitigate these – link up with other Amazon teams where required.
• Own and manage financial framework and target setting for high value deal events

Basic qualifications

• 5+ years of finance or a related analytical field experience
• 5+ years of building financial and operational reports/data sets that inform business decision-making experience
• Experience performing ad hoc analysis using advanced Excel
• Experience building and managing financial models for business forecasting and problem solving

Preferred qualifications

• MBA, or CPA
• Knowledge of SQL/ETL
• CFA
• Experience communicating results to senior leadership

Branch Manager

4 days off a month (Every Sunday and PH off)
Working Hour: Weekdays - 11am to 8pm; Weekend - 11am to 6pm
Working Location: Far East Plaza
Salary Range: $ 2500 - $ 3300 + $ 200 Attendance Allowance + $ 1000 performance bonus + Overriding

Job Summary:

As the Branch Manager, you will play a dual role in overseeing the daily operations of the branch while also providing expert beauty advice and personalized service to clients. You will lead and motivate the team, drive sales, and ensure the branch operates efficiently and effectively.

Responsibilities:

A) Branch Management:

• Oversee all day-to-day operations of the branch.
• Lead, train, and motivate a team of beauty therapists, consultants, and other staffs.
• Ensure excellent customer service and resolve any client complaints or issues.
• Monitor and manage inventory levels, ordering supplies as needed.
• Develop and implement strategies to increase sales and profitability.
• Maintain the branch’s appearance and ensure all equipment is in good working order.
• Conduct regular performance evaluations and provide feedback to staffs.
• Ensure compliance with health and safety regulations.
• Manage the branch budget and financial performance.

B ) Beauty:

• Greet and assist customers in selecting and delivery effective treatments suited to their needs.
• Maintain an in-depth knowledge of the latest beauty products and trends.
• Meet or exceed sales targets and contribute to the overall store performance.
• Build and maintain strong customer relationships to encourage repeat business.
• Handle customer inquiries and resolve any issues promptly and effectively.

Requirements:

• Proven experience as a Branch Manager or in a similar managerial role in the beauty industry.
• Strong knowledge of beauty products and treatments.
• Proficiency in using management software and Microsoft Office Suite.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

AUTOMATION PROJECT MANAGER, AGV

Company background:

• One of Singapore’s established warehouse intelligence companies and has been the frontier of a logistics revolution, rewriting the rules of intralogistics and transforming warehouses across Asia Pacific with intelligent warehouse automation solutions.

Location: West (Benoi)

Working Hours: 5 Days Work Week, Mon to Fri (8.30am to 5.30pm)

Remuneration Package:

• Basic up to S$ 7000
• Mobile Allowance S$ 60
• Variable Bonus (~3 months)
• Flexi Dollars S$ 800

Job Responsibilities:

Project Planning and Management:

• Develop detailed project plans, including scope, timelines, resource allocation, and budgets.
• Define project objectives, deliverables, and success criteria.
• Coordinate and manage project activities to ensure timely and successful completion.

Stakeholder Communication:

• Act as the primary point of contact for all project-related communications.
• Provide regular updates on project progress, risks, and issues to stakeholders and senior management.
• Facilitate meetings and presentations to review project status and address any concerns.

Team Leadership:

• Lead and mentor project teams, including automation engineers, analysts, and other relevant personnel.
• Assign tasks, set expectations, and monitor team performance.
• Foster a collaborative and productive work environment.

Technical Oversight:

• Oversee the design, development, and implementation of automation solutions.
• Ensure that automation technologies align with organizational goals and standards.
• Collaborate with technical teams to troubleshoot and resolve technical issues.

Risk Management:

• Identify potential project risks and develop mitigation strategies.
• Monitor project risks and implement contingency plans as needed.
• Ensure compliance with all relevant regulations and standards.

Budget and Resource Management:

• Develop and manage project budgets, including tracking expenses and ensuring cost control.
• Allocate resources effectively to meet project requirements.
• Ensure that projects are delivered within budget constraints.

Quality Assurance:

• Implement quality assurance processes to ensure that automation solutions meet established standards and requirements.
• Conduct post-implementation reviews to assess project success and identify areas for improvement.

Documentation and Reporting:

• Maintain comprehensive project documentation, including project plans, status reports, and technical specifications.
• Prepare and present reports on project performance, outcomes, and lessons learned.

Requirements:

• Degree in Engineering, Computer Science, Business Administration, or a related field.
• Proven experience in project management, with a focus on automation or technology projects.
• Strong understanding of automation technologies, methodologies, and best practices.
• Proficiency in project management software and tools.
• Excellent organizational, leadership, and communication skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Relevant certifications (e.g., PMP, Six Sigma, or similar) are a plus point.
• Comfortable in working hybrid of clients site (Local / Overseas)
• Travelling out of Southeast Asia will be required (less than 6 times per year)

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Descriptions

• To manage Microsoft Dynamics 365 (Business Central/Sales/Human Resource)
• To consult business application implementation/operation in all countries in Asia region
• To build and drive regional application operational structure in Asia region
• To propose and leverage business benefits through the use of information technology.
• To support implement regional activities set by superior
• Any ad-hoc tasks as assigned by superior

Job Requirements

• Graduate in computer science or similar.
• Minimum 5 years of related experience
• With an adept knowledge in Microsoft Dynamics Business Central / Microsoft Dynamics for Sales
• Possess experience API connection to various type of other products
• Possess knowledge/experience of Microsoft Power Platform.
• Required any MCSD (Or equivalent ) that is relevant to either Dynamics 365 BC, Dynamics CRM and, Power platform.
• Required general knowledge of corporate business applications such as HRM, CRM, ERP
• Required regional optimization view for designing/managing business applications.
• Required strong documentation skills
• Required strong in team building skills
• Experience in managing and enhancing corporate business -application with Microsoft products.
• JSON or any other programing language experience is advantageous.
• Experience in the construction industry/Japanese MNC is advantageous.

Benefits

• AWS : Not provided
• Performance based bonus （Once in December) Company and Individual
• Expected OT for a month will be pretty minimum or 0
• AL、MC : 14 days
• MC　14 days.
• Other benefits and allowances
• Dental coverage
• Medical coverage

Working Hours

• Mon-Fri, 5 days work week
• 8:00 - 17:30 or 8:30 - 18:00

Job Scope including but not limited to:

Formulate and implement standard operating procedures, manage, train and develop team members, liaise with executive management to ensure that company’ short and long term goals are met

Accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget, manage Profit & Loss and forecasting of the business operational costing.

Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction

Monitor customers reactions and confer frequently with servicing staff or captains to ensure customer satisfaction, respond to comments, requests and complaints in a timely and professional manner, take personal responsibility to resolve issues.

Other adhoc duties as and when necessary

Job Requirement:

At least Diploma/Degree in Management/Food & Beverage Operation or related certifications

Minimum 10 years’ working experience in food and beverage industry, preferably with management experience

Possess a comprehensive set of food & beverage service and operations skills, proven in handling customer satisfaction

Team oriented approach to management with a mindset of open communications, capable of building and managing relationships with stakeholders.

Knowledge of proper food handling procedures and quality management

Prior experience in a F&B environment involving in operations activities is an added advantages

Responsibilities:

• Formulate and execute strategic procurement and contract management support for all directly invested projects.
• Manage and oversee a team of Quantity Surveyors in tender preparation, submission, budgeting, and forecasting.
• Review cost assumptions for new projects.
• Support Risk Management by screening and strengthening contracts, procurement practices, and SOPs for joint-venture projects.
• Attach to project companies for short durations to provide procurement and contracts management support.
• Review project Procurement and Contracts Management Policies and Processes for compliance with Group policies.
• Oversee and resolve delayed and disputed costs, including variation claims.
• Develop and implement strategies for managing Extension of Time (EOT) claims, providing comprehensive support throughout the process.
• Provide assistance and guidance to other departments on procurement activities, ensuring compliance with the Group’s procurement policies and procedures.

Requirements:

• Degree in Building, Quantity Surveying, or a related field, with a minimum of 7 years' experience in a similar capacity.
• Relevant experience in preparing Tenders for Building, Civil & Infrastructure, and interior design works across infrastructure, industrial, residential, and commercial projects.
• Familiarity with Contracts, Law, and local legal requirements, with strong contractual and pricing knowledge in Vietnam, Indonesia, and China being an advantage.
• Professional qualifications from recognized Quantity Surveying bodies (e.g., SISV, RICS, MRICS) are preferred.
• Willingness to travel as needed.
• Open to candidates from Developer, Consultancy, or Contractor backgrounds.
• Regional exposure is a plus.

Job Description:
- Develop and implement strategies for targeted market to generate new leads and opportunities.
- Hunting of new business clients, conduct business, industry, and competitor analysis to develop strategies to support business growth and profitability.
- Understand clients' business need and develop business solutions strategy.
- Build strong and collaborative relationship with customers.
- Drive pitches, product presentation and penetration with confidence.
- Sales driven mindset with focus in achieving the sales revenue.
- Business travel to visit potential and existing clients, when required.
- Any other duties which may be assigned from time to time by the company.

Job Requirements:
- Diploma/Degree in any studies.
- At least 5 years of business development experience in plastic manufacturing/ injection molding industry.
- Experience in developing and implementing business strategies.
- Strong knowledge in plastic, injection molding business.
- Good communication skills and presentation skills.
- Proficient in English and Mandarin to communicate with Chinese speaking clients.
- Ability to communicate in Malay is preferred to communicate with Malay speaking clients.
- Excellent strategic thinker who can translate business development challenges into business solutions.
- Able to work independently and in team.

Compensation:
- Location: South East, Singapore
- Working hours: Monday to Friday 9am - 5pm
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior 2-3 years of patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Location: City Hall

• Working hours: 08:30 to 17:30 (Monday to Friday)

• Salary: up to $7,000 (depending on experience)

Accounts Manager (Urgent, audit and commercial experience, full set)

Job Responsibilities:

• Manage full set of accounts for the business and Japan holding company’s needs
• Lead and guide Accounts Team on daily operations (GL, AR, AP, intercompany balances, transactions and cash-flow, staff’s claims reimbursements etc.)
• Provide business analysis, consolidation of monthly/quarterly/yearly financial results and support production of yearly budgets and revenue forecast
• Monitor, assess and ensure timely and accurate transaction for closing of monthly/quarterly/ yearly reporting of financial and management reports, as well as prepare financial reports for Japan HQ
• Review consolidation package done by subsidiary companies and report to Japan HQ
• Support communication with Japan HQ and subsidiary companies when required
• Review and support the accounts of subsidiary companies
• Reconcile, process and report all costing, Accounts Payable (AP), Accounts Receivable (AR) activities
• Ensure tasks are carried out in compliance with operating standards, company rules & regulations and statutory requirements
• Ensure accurate and timely filing of statutory reports
• Maintain fixed assets processes and procedures (including disposal, verification and depreciation of fixed assets etc.)
• Coordinate with external auditors, tax agents, bankers, company secretary etc. on annual statutory audit and tax matters
• Assist in management of transactions related to bonds and fixed deposit
• Handle J-SOX, internal control-related queries and reporting required by the Japan holding company
• Handle FRS116 accounting and review on new leases
• Handle Company’s tax reporting (GST, Corporate tax submission, withholding tax etc.)
• Liaise with HR regarding verification of payroll and CPF matters
• Liaise with respective business units to understand financial information needs in order to work out efficient and effective solutions
• Any ad-hoc duties as assigned

Job Requirements:

• Minimum 5 years of hands-on experience in full set of accounts is required
• Possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Finance/Accountancy (candidates with CPA or CA certification will be a plus)
• Deliver accurate information for internal and external reporting
• Meticulous, detailed and organized
• Excellent communication skills in English, both written and oral
• Hands-on with sound knowledge in accounting and statutory rules and regulations
• IT savvy, including proficiency in Microsoft Office (Excel and Word) and Oracle NetSuite
• Excellent communication and interpersonal skills, with experience in managing team(s)
• Coach and motivate team to achieve team and company goals as well as individual performance standards
• Possess a high level of discretion and integrity
• Strategic and resourceful with the insight to adapt in a fast-changing and dynamic environment
• Proactive in finding ways to improve existing work processes to increase efficiency

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Accounts Manager (Urgent, audit and commercial experience, full set)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression