Total 85,009 Full-time customer experience manager job vacancies in Singapore

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

This is a 12 months contract assigned to our clients

Work Location: Suntec

Salary Range : $2,500-$3,000

Singaporean Only

Shift Work Schedule

1. Comfortable with rotational shift and night shift

2. 44 hours per week (5.5 days of work)

3. Mon-Sun (including public holiday)

Job Description

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Required

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (can handle 50 calls per day)

Major Role and Responsibilities:

1) Senior/Demand & Supply role

• Function as Demand & Supply Specialist to manage monthly operations, mid-long term sales forecasting for countries
• Work closely with counterparts such as cross functional team and distributor to maximize sales with appropriate production
• Create monthly demand & supply plan and negotiate with distributor
• Explain demand & supply thinking way to cross function team to secure production allocation for future months
• Simulate and create rundown to discuss with distributor based on supply outcome
• Input monthly full spec orders into global system and ensure accurate orders is sent to production side
• Visit distributor and dealers regularly to gather feedback from frontline and improve forecast accuracy
• Monitor sales achievement daily/monthly and discuss countermeasures with Distributor or Function team to bridge the gap

2) Pricing role

• Develop Pricing strategy for each product to be distributed in Indonesia
• Responsible for each new product launch, minor change, improvement, general price increase
• Consider each product pricing and profit request and to maximise sales and profit
• Prepare pricing for management approval
• Responsible for department budget and submission

Requirements:

• Degree in Business/Economics/Engineering/Finance
• No experience welcome to apply as on the job training provided
• Strong in analysis, problem solving and numbers
• Possess good time management, communication & negotiation skills, as well as good interpersonal skills
• A team player with strong determination & perseverance, able to work independently.
• Proficient in MS Office (especially Excel).
• 5 days week, MNC, 2 openings available
• Automotive MNC

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Description & Requirements

• Execute product transfer to new facility and validate formulation, stability testing, validation development, process qualification, methods and procedures
• Setting up procedures and operation system to facilitate operation ‘automation’ and increase productivity and quality
• Oversee contract manufacturing formulation and product process design
• Develop existing product development and review, improve to acceptable internal and external quality standards in line with global good manufacturing, laboratory and other appropriate practices
• Engage external parties in new product development plan for Beacons and be the main coordinator for these activities to take place subject to Management’s approval
• Ensure timely initiation and the shortest possible development time in bringing the product to the market
• Involve in quality issues in line with regulatory and compliance issues
• Project Manager and or Champion of agreed tasks and responsibilities under R&D
• Assisting the team upon assigned new projects
• Train and groom existing team in the R&D Dept
• To carry out any other duties assigned by your immediate superior.

The ideal candidate should have passion in restaurant business.

ROLES & RESPONSIBILITIES

· Quality control of foods (incl. establishment of quality control procedures and training of employees about quality control)

· Product research and development of new menu

· Respond efficiently and accurately to customer complaints

· Support of new business development

· Manage staff work assignments for the restaurant

· Control product cost and report financial performance to management

· Analyze market trends and benchmarking against competitors

QUALIFICATIONS

· 3 year F&B industry experience

· Deep knowledge about cooking especially Japanese cuisine and beverage

· Strong written and verbal communication skills coupled with creativity, initiative, negotiation, good management, and problem solving skills

· Able to work under strong pressure and tight deadlines

• Assist Store Manager in managing the operations of the Coffee House & Boutiques ensuring daily smooth operations
• Ensure all staff are meeting the Company grooming standards and monitor the standard of procedure adhered on a daily basis
• Prepare the Roster on a weekly basis
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible, friendly and efficient services client services to all guests and attending to customers’ needs, and inquiries
• Process guests' orders to ensure that all items are prepared and served promptly
• Direct and coordinate the activities between kitchen and service staff
• Supervise coffee services and catered events, ensuring neatness and cleanliness of service ware
• Assists in setup and clear down of the front and back of Coffee House & Boutiques operations
• Ensure food safety regulations are followed according to SFA's policy
• Ensure waste is minimized and properly recorded
• Handling of cash, POS system, and report of take-in-cash when on duty
• Responsible for recording daily sales reports, ensuring all food and beverage items and products are accounted for
• Organize all documentation and reports on shift work on a daily basis
• Responsible for ordering stocks, inventory control, and ensuring the latest products and updated product catalogue is in the Coffee House & Boutiques
• Have the aesthetics and ability to create eye-catching merchandise displays that lead the customer through the entire Coffee House & Boutiques

Benefits:

• Daily Meal Allowance
• Daily Shift Allowance
• 13 Month Salary
• Monthly Incentives
• Birthday Incentives
• Long Service Incentives
• Staff Discount
• Panel Doctors
• Excellent Branding

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

The Project Manager (5-10 years) will assume responsibility for the complete life cycle of packaging from an assessment perspective.
Extensive experience with packaging, packaging material technology and packaging equipment or manufacturing position in a relevant environment (Pharma, Food).

Job Requirements:

Knowledge of the packaging technology business (major players in the business, trends & innovations, major technologies)
Excellent command of the English language

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [email protected].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Mandatory Skills

Job Role :

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

about the company

My client is a specialised carbon / water treatment company. They are an MNC and has their footprints around the world.

about the job

• Expanding company customer base through direct efforts and established networks
• Drive business development strategies and explore new business opportunities
• Cultivate and maintain strong relationships with existing clients,e
• Identify potential clients, industries, and market segments for expansion
• Develop new projects, achieve sales target and business development goals in terms of revenue and sales margins
• Preparing tender documents, presentations, negotiation terms.
• Analyse market conditions, review customer information

skills & experience required

• Master / Degree in Engineering or equivalent
• Min 6 years of business development (hunter) in refinery / petrochemical / chemical / oil & gas / food production / marine industry
• Sales of pumps / valves / compressor / rotating equipment / water / carbon treatment will be a plus
• Able to travel overseas for work assignment (50% travelling)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

This is a permanent position with one of our clients who does banking projects primarily:

· Your primary role is to manage a team, getting a team to complete system for banking projects

· Reporting to Project Director/VP

Responsibilities:

· lead the planning and implementation of banking projects

· facilitate the definition of project scope, goals and deliverables

· define project tasks and resource requirements

· develop full scale project plans

· assemble and coordinate project staff

· manage project budget

· manage project resource allocation (conduct interviews for your team)

· plan and schedule project timelines

· conduct meetings with Banks (need to communicate with Banks on every stages, UAT,SIT…etc)

Requirements:

· 4 to 6 years’ full Project Management experience

· A minimum of 2 development cycle in a full SDLC implementation role.

· Must have Project Management Professional (PMP) certificate

· Mandatory experience in Banking software implementation

· knowledge of both theoretical and practical aspects of project management

· knowledge of project management techniques and tools

· proven experience in people management

· proven experience in strategic planning

· proficient in project management software

Catering Sales Manager / Business Development

Working Hour : Mon-Thur 9.00am-6.30pm, Fri 9.00am -6.00pm

Location : 1 Enterprise ( boon lay)

Salary : $3600 - $4800 + commission

Responsibilities

• Generate sales opportunities and build effective relationships with potential partners
• Build and maintain a strong and healthy sales pipeline to ensure that revenue targets are met and exceeded where possible
• Drive results by soliciting and securing business through proactive, consultative sales approach
• Effectively prepare and present quotes and proposal to clients
• Develop new ideas and approaches to match the customer’s requirements and event needs
• Identify market trends and keep abreast of latest events and brand activations to stay relevant
• Champion the Sales Division objectives and service style while striving for continued improvement to drive sales effectiveness and enhanced customer satisfaction
• Report on daily sales activities and customer engagement
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description:

Handle customer appointments booking, incoming call & register customers

Handle check out transactions on the computer system

Provide excellent customer service and treatment recommendation to customers

Relationship building with existing and new customers to maximize sale opportunities

Handle customer problem and feedback

Deliver professional consultation and evaluation of customers’ needs

Follow up consultation with customers with regards to their treatments and products purchased

Job Requirement:

Pleasant personality and have great patience

Able to handle counter system

Good in communication

Relevant work experience preferred

Must be able to work on weekends and public holidays

• Overseeing local and regional sales, promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Tracking and analyzing sales statistics based on key quantitative metrics
• Handling and resolving customer complaints regarding a product or service
• Setting discount rates and determining price schedules
• Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
• Serving as the face of the organization to internal and external partners
• Making data-informed decisions to drive performance and resource allocation
• Developing and maintaining relationships with key clients
• Setting sales quotas and goals
• Overseeing and directing performance of the sales team

This role will involve collecting, cleaning, maintaining and analyzing all relevant procurement-related data to provide crucial business insights trends which may be leveraged for commercial management, category management and track relevant industry/price or supplier relationship management.

Job Description:

· To lead the development of the dynamic, spend cube from GPO team and work in partnership with Group Data team and Country Procurement teams

· Constantly identify and implement, opportunities to upgrade data quality in the spend cube including working with procurement, IT and Data team

· To independently lead identifying the cost saving opportunity working with GPO / Category and Country procurement teams and track cos savings initiatives by utilizing and developing internal spend cube

· Develop these cost savings opportunities working closely with GPO / Country procurement teams

· To build internal analytic capability by educating our procurement colleagues

· To contribute to the MDM initiative from data analytic perspective

· Work closely in procurement system selection and lead the procurement system implementation from a procurement perspective

· Execute any new initiatives including data integration and management as well as BI tool

· Contribute to the (Master Data Management) initiative from procurement data analytic perspective

· Promote GPO on technology/ tools roll out, in terms of procurement system selection.

· Lead development of dynamic spend cube, working in partnership with group data team and country procurement teams.

· Develop dashboard including tracking savings &adherence together with Data team by reflecting the request of MMD / Pharmacy colleagues

Requirements:

· Bachelor’s Degree in science, Technology, Engineering, Mathematics, or Business Analytics.

· 5-7 years of experience in a strategic sourcing role as a sourcing manager with experience in leading a team

· Project management, contract management, risk analysis and supplier selection & development skills

· Procurement related certification such as CIPS is an advantage

· Experience with SAP ERP

· 3 - 5 years in an analytics capacity with experience with Business Intelligence tools

· Demonstrated Business and financial acumen.

· Preferably with healthcare-related experience in areas like Nursing, Biomedical Engineering, Facilities Management or Hospital Administration or Operations

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Job Description

• On site management and maintenance of properties
• Day to day operation of all matters relating to maintenance/management of Condo’s facilities and operations
• Administration and management of contracts
• Attending to queries from owners
• Liaising with contractors

Requirements

• Minimum Diploma in Real Estate Management or with years of MA experience
• Knowledge of BMSM Act & other relevant regulations
• Good Negotiation & communication skills

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying!

Job ID: 18872

• Location: Telok Ayer
• Working hours: 9.00am - 5.30pm
• Salary: up to $6,500 (Depending on experiences)

Job Description

This role of a Sales and Marketing Assistant Manager is responsible for sales and marketing, handling distributors in ASEAN countries, and also being a bridge between HQ and them.

Marketing (50%)
- Support distributor’s Marketing activities.
- Boost revenue of existing products into the Singapore market with working closely with Japan HQ.
- Develop and implement the business plan and marketing strategies to drive the business growth in Singapore markets. (In the future, there is a possibility of being responsible for countries such as Malaysia, Thailand, Indonesia, etc)
- Forecast monthly sales and take action to achieve sales targets.
- Monitor and control the effective use of marketing expenses and do accrual management.
- Update and feedback on competitors' activities, new launches and promotions to ensure the competitiveness of the company's products.
- Direct and drive excellence in the execution of marketing materials, in alignment with the brand direction and brand identity guidelines.
- Implementation of Exhibition / Event / Promotion Planning PDCA management.

Sales (40％)
- Support distributor’s Sales activities.
- Building a strong relationship with customers by regularly visiting both new and existing customers, as well as understanding the market and actively pursuing opportunities for brand growth.
- Search for new customers when expanding new business.

Others (10％)
- Analyze monthly, quarterly and yearly sales and identify gaps between actual sales versus plan and take appropriate action to address any differences.
- Monthly, quarterly, and yearly sales volume and activity report creation.
- Other ad hoc tasks assigned by the Manager, MD, Japan HQ and Distributors

Job Requirement

• Minimum 5-10 years experience in the Sales and Marketing field in ASEAN countries.
• Required visit client out of office timing
• Having business-level English is necessary for dealing with counter parts, and having proficiency in Japanese (N2 or above) would be a big advantage.
• Open to overseas travel is a must
• Possess distributor management experience
• Have a passion for liquor
• Able to communicate with distributors and customers (restaurants, etc.)
• Experience working at a Japanese company, it would be advantage
• Experiences in digital marketing or new business Development (Launching a New brand, new market, New Product, and POSM) would be an advantage.
• People Management experience will be highly welcomed, but not a mandatory requirement.
• Possess good communication/negotiation skills and a stable mind of contributing to one company for a long period.
• Strong communication skills and values teamwork.
• Enjoy building relationships and engaging in communication in social environments.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18872, Assistant Manager (Sales & Marketing) ".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Job Responsibilities

• Oversee the annual performance management and promotion cycle, systems administration and enhancement, and communications.
• Subject matter expert on performance management policies and processes for key stakeholders.
• Generate performance distribution reports, analytics and presentation materials to facilitate moderation sessions.
• Provide secretariat support for group-level moderation session.
• Conduct and validate job evaluation using Korn Ferry Hay Job Evaluation methodology for promotion cases.
• Partnering HR Technology team on system configuration and enhancements to performance management module.

Job Requirements

• Preferably Degree (in any discipline)
• At least 4-6 years HR experience preferably in the area of Compensation
• Meticulous and comfortable with handling large scale data sets using Excel
• Strong numerical and analytical skills
• Proficiency in Excel and Powerpoint
• Familiar with SuccessFactor system (HR related module) will be an additional advantage

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24083

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Shanghai J TCM Wellness is a beauty salon located at the Heart of Jurong west market. Our company have been in the beauty industry for over 15 years. Our clients are mainly from the neighbourhood with large customer base. We offer a huge variety of hair services for our clients as well as other beauty services such as facial and TCM treatments. We are expanding and our new shop requires new enthusiastic beautician who are not only outgoing but also a competent team player in order to work with other associates to promote wide variety of beauty packages and services to our customers.

We are looking for experience (Full Time) candidates to join our growing family.

1) Manager

2) Sales Manager

Basic salary + Commission

Basic requirements:

-Consultant experience needed for managerial roles otherwise beauty industry experience

- 6 days work week
- Other ad-hoc duties instructed by the manager
- Promote wide range of services and packages
- Excellent customer service and communication
- Hardworking and team cooperation
- Able to commute well with peers / a team player
- Able to speak basic Chinese and English to maintain good after-sales relationship with different racial clients. (Most clients speak English and Chinese only)
- Strong negotiation and selling skills, well groomed and presentable.
- Independent and self-motivated

- Beauty / Facial knowledge

-Able to bring in new customers and growth sales.

- Able to multitask and speak Mandarin and English.

-Able to promote our house products and bring in new customers.

-Must hit company sales target and individual sales target set by company.

Innovation matters. With best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our client's new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES to our clients.

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• Assist the senior member in identifying a new business opportunity in the industry
• Constructs and implements the analytical plan
• Consult with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals promptly
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Run market simulations, analyze study data, and provide report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Monitors changes in job costs and communicates cost changes to client, as needed

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Qualifications

• At least a Bachelor’s degree holder in any disciplines
• Minimum 4 years of working experience in Market Research or relevant industry
• Good client service skills
• Background in statistics and multivariate analysis
• Working knowledge of research techniques and methodologies
• Ability to communicate and write effectively in English
• Project management experience
• Proficient in Microsoft Excel & PowerPoint and/or Spreadsheet & Slides

Shanghai J TCM Wellness is a beauty salon located at the Heart of Jurong west market. Our company have been in the beauty industry for over 15 years. Our clients are mainly from the neighbourhood with large customer base. We offer a huge variety of hair services for our clients as well as other beauty services such as facial and TCM treatments. We are expanding and our new shop requires new enthusiastic beautician who are not only outgoing but also a competent team player in order to work with other associates to promote wide variety of beauty packages and services to our customers.

We are looking for experience (Full Time) candidates to join our growing family.

1) Manager

2) Sales Manager

Basic salary + Commission

Basic requirements:

-Consultant experience needed for managerial roles otherwise beauty industry experience

- 6 days work week
- Other ad-hoc duties instructed by the manager
- Promote wide range of services and packages
- Excellent customer service and communication
- Hardworking and team cooperation
- Able to commute well with peers / a team player
- Able to speak basic Chinese and English to maintain good after-sales relationship with different racial clients. (Most clients speak English and Chinese only)
- Strong negotiation and selling skills, well groomed and presentable.
- Independent and self-motivated

- Beauty / Facial knowledge

-Able to bring in new customers and growth sales.

- Able to multitask and speak Mandarin and English.

-Able to promote our house products and bring in new customers.

-Must hit company sales target and individual sales target set by company.

Overview

The key responsibility for this role is to lead a global team of commodity leads – drive strategy and transform the team to the next level of digital and integrated Supply Chain Management. To Develop and drive material and supply chain management strategies to deliver customer requirements and maintain financial competitiveness for Kulicke & Soffa. This position requires the incumbent to have direct commodity management experience gained in Semiconductor Equipment or similar industries. Able to communicate with all levels of management with suppliers and internal stakeholders. This position requires the incumbent to demonstrate competencies: Collaborative, Competitive, Creative, Reliable and Leadership.

Job Description

• Develop commodity strategy for mechanical / electro-mechanical sub-assemblies, modules, and commercial parts.
• Review commodity gaps and develop / drive implementation of new sources to close gap.
• Provide support to all business teams on materials and supply chain related to supplier capacity, schedule, deliveries, and costing.
• Provides management with regular recommendations / updates on commodity matrices performance & related commodity strategies moving forward.
• Sources for new suppliers, develop supplier strategy to meet cost, quality, technology, and delivery for all commodities.
• Plans and conducts regular business reviews with Key Suppliers to ensure aligned goals & business directions.
• Supports in resolving supplier quality problems and improve supplier manufacturing and business processes.
• Collaborates with key stakeholders to understand business priorities and drive key improvement matrices.
• Establishes and maintains rapport with critical suppliers to assure a high level of focus on total quality and cost effectiveness.
• Provides regionalization & risk mitigation input to ensure no delay / shortfall of material supplies.
• Lead and/or supervise project management (Cost Negotiation, NPI, Sourcing, Benchmarking, Process improvement)
• Other duties as assigned.

Experience requirements

• Proven ability to work in cross-functional teams and competent in managing a highly Global energized cross cultured team.
• Strong sense and experienced in cost saving methodologies e.g. value engineering, logistics optimization, negotiation skill and collaboration.
• Cost Benchmarking, RFQ analysis and Make-Buy analysis.
• In-depth knowledge of materials, technology, cost, commodity roadmaps and supply sources.
• Strong understanding of Contract law and contract drafting for different types of Product / Services.
• Strong commercial acumen and data presentation skills with an ability to influence and persuade stakeholders.
• Good working knowledge of SAP or Oracle including Purchase Order, Material Master, PIR, Contract management.
• Strong Analytic skill and process automation knowledge.
• Strong Decision-Making, project management & change management skills
• Organized, detail-oriented, and strong focus on results.
• Meticulous with good communication and problem-solving skills
• Ability to inspire teamwork and to effectively lead others.

Other Requirements

• 8+ years’ experience in Global / Regional commodity management and procurement for Semiconductor or similar industries covering multiple regions / countries.
• Minimum Bachelor of Engineering

COMPANY DESCRIPTION

The Children and Youth Group (CYG) in The Salvation Army Singapore serves over 500 vulnerable children and youth yearly. In line with our vision to provide a continuum of care for those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

RESPONSIBILITIES

About the Job

We are looking for a dynamic and forward looking professional who has a track record of building employee capability and engagement, full spectrum of HR admin management and improving processes.

Leading a team of 3, you would need build capability in your team and inspire others to improve the way we do things. A strong administrator yourself, you should have experience with improvement projects using approaches such as business process re-engineering, lean management or leveraging on IT to increase efficiency and effectiveness. A strong communicator, you will need to be a team player and work well with multiple parties such as operational heads as well as our HQ colleagues. You will also need to be good at change management and yet patient when change is not able to happen fast. Emotionally balanced, you are able to be firm but yet supportive when needed

Managing your team, your key responsibilities will include general admin to ensure excellent functioning of the CYG corporate support and the meeting of children's homes licensing and funding requirements, employee engagement and organisational development, full suite of HR administration covering recruitment/retention, maintenance of employee records, supporting DHQ HR in payroll accuracy, talent management and staff development.

Details of key responsibilities are as follows:

1. Lead HR and admin team in a way where processes, admin and HR practices are effective, efficient and of high standards
2. Conduct regular reviews of SOPs and Admin processes to realise efficiency gains and improve effectiveness
3. Ensure that statutory, government and funding requirements of CYG and children's homes are met for admin and HR.
4. Be a thought partner to the management team on HR and admin matters.
5. Oversee a full spectrum of HR admin including:
   • Support in manpower planning.
   • Recruitment and retention of talent to meet operational needs.
   • Employee relations including staff grievances and displinary issues.
   • Support DHQ in compensation and benefits matters including ensuring accuracy for payroll and benchmarking.
   • Capability development plan and execution.
   • Plan and facilitate appraisal processes
   • HR admin work such as records, reports and training administration.
6. Manage employee engagement and organisational development to enable a positive and conducive culture.
7. Ensure support for management meetings and timely preparation of statistics, reports and surveys.
8. Undertake assignments and projects as and when required.

• Degree in Human Resources Managemant, Business Studies/ Administration/ Management or equivalent.
• Candidate must possess at least 5 - 10 years of similar working experience in a mid to large-size organization with a fast-paced environment.
• Strong leadership skills.
• Track record in process improvements, employee engagement and/or organisational development preferred.
• Good experience in HR management.
• Good interpersonal, analytical, and problem-solving skills
• Able to handle pressure and handle multiple tasks.
• Strong communication and coordination skills.
• Meticulous, resourceful, independent and able to work in a fast-paced environment.
• IHRP Certification Preferred

Woking Hours

9am to 6pm (Monday to Friday)

Working Location

Children and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapire 547528

Responsibilities:

• Preparation/ review of MAS reporting, reconciliation, GST return, Head Office financial, management information and treasury reporting.
• Oversee account payable and receivable, including payment to vendors and cost allocation.
• Review balance sheet reconciliation and substantiation
• Support the implementation of projects and system tests
• Perform ad-hoc assignments assigned by the management

Requirements:

• Possess Degree in Accounting /ACCA with minimum 8years Finance experience in Banks.
• Good MAS reporting knowledge
• Proficient in MS office, Word, and Excel

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23828

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

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