Total 24,487 Others/Any customer service job vacancies in Singapore

Introduction:

Yoshimura Food Holding Asia, a trusted name in the culinary scene.
With a legacy of excellence, we provide premium Seafood products renowned for quality and taste.
Now hiring Senior Sales Executives to drive growth and build lasting client relationships.
Join us in shaping the future of food. Explore opportunities at Yoshimura today.

Responsibilities:

• Experienced managing small size sales team.
• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business Management / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Working hours: 14:30pm-22:30pm

Job Responsibilities

1. Responsible for daily customer service on the Tieba forum platform, including but not limited to answering user questions, handling complaints, and collecting feedback;

2. Assist the team in completing other related tasks.

Job Requirements

1. Excellent communication skills and service orientation, able to patiently resolve user issues and provide efficient service;

2. Good team spirit and sense of responsibility, able to adapt to work pressure;

3. Strong writing and logical thinking abilities, proficient in Chinese typing.

工作时间：14:30pm-22:30pm

工作职责

1、负责贴吧论坛平台的日常客户服务工作，包括但不限于用户问题解答、投诉处理、反馈收集等；

2、协助团队完成其他相关工作。

岗位要求

1、具有优秀的沟通能力和服务意识，能够耐心解决用户问题，提供高效的服务；

2、具备良好的团队合作精神和责任心，能够适应工作压力；

3、具备较强的文字表达能力和逻辑思维能力，能熟练中文打字即可。

Job description

Job Title: Customer Relationship Officer

Position Overview:

We are seeking a motivated and customer-oriented individual to join our team as a Customer Relationship Officer. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to build and maintain strong relationships with clients.

Responsibilities:

Client acquisition through various marketing efforts. Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and effectively. Build and maintain positive relationships with clients through regular communication and follow-up. Understand customer needs and preferences to provide personalized solutions and recommendations. Keep detailed records of customer interactions, transactions, and feedback.

Requirements:

Minimum Local Diploma. Proven experience in a customer service or sales role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite. A positive attitude and a passion for delivering exceptional customer service.

Salary: $12-14/hr

Benefits:

Competitive salary and performance-based incentives.

Opportunities for professional development and growth within the company.

Interested candidates may email your CV to [email protected]

Brief description of the Restaurant

Located in the heart of CBD, Olivia & Co. serves up comfort classics with unique flavours from around the world. Enjoy international selections of all-day breakfast, mains and sides.

Job Descriptions

• Responsible for operating F&B outlets assigned to him/ her.
• Monitor & ensure F&B service operations are running smoothly.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Ensure minimum wastage, breakage and spoilage.
• Apply selling techniques by exceeding guest expectations and to increase revenue.
• Ensure all drinks are prepared and served according to SOP
• Understand the crucial aspect of bar and beverage control
• Any adhoc duties as required

Job Requirements

• Less than 2 years of experience in F&B.
• Guest orientated.
• Commitment to quality service, and food and beverage knowledge.

Benefit

• Annual Leave
• Medical Leave

Working hours

• 6 days work week / 60hrs per week

Your role

We are looking for a Business Development Representative to identify business opportunities and developing of new customer accounts in a designed channel through networking and cold calling potential new clients.

What Will You Do

• To develop and bring in new business opportunities, identify and solicit new leads and prospect through cold email, cold call, networking, and social selling.
• To prepare and conduct presentation proposals and contracts to potential customer
• To submit progress weekly activity report and channel development to the immediate superior.
• To penetrate and increase distribution of all products to increase the potential maximizing for the profit.
• To provide regular feedback on competitors’ information, market activities, programs, new products and maintain prospect database.
• To visit allocated accounts regularly to build and maintain good rapport with customers.
• To collect payment, achieve sales targets set by the company.
• Other tasks as assigned.

What Do You Need:

• At least a GCE 'N' Level or equivalent
• Must have own vehicle
• Have at least 2 years relevant operational experience in FMCG sales roles will be advantageous
• Must have On-Trade experience specifically on premise such as hotels, restaurants, cafes, etc
• Must have own vehicle to travel to customers' site
• Excellent negotiation skills and good knowledge of the industry
• Must be independent yet a team player
• Strong knowledge in Microsoft Office software

RESPONSIBILITIES

· Prospect and promote products (Jewellery, Luxury Watches and Designer Bags) and our services to walk-in customers

· Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

· Ensure merchandise and displays are consistently well presented

· Perform daily inventory counts

· Contribute to team effort by accomplishing related result as needed

REQUIREMENTS

· Service-oriented with strong interpersonal skills

· Good spoken English and another language to speak to clients from multilingual environment

· Dynamic, energetic, positive and driven to exceed targets

· Preferably with sales or customer service experience from retail industry

· Able to start work within short notice will be an advantage

COMPETENCIES:

· Strong interpersonal skill

· Strong communication skill

· Strong organisational skill

· Teamwork

· Reliability

· Integrity

· Action/result orientated

Job Description

We seek a service-oriented, self-motivated team player who can work independently.

You will play a vital role in supporting the daily operations of our Clinics.

Responsibilities:

1. Work closely with our team and provide quality clinical care in an outpatient environment.

2. Registration of patients and managing appointments, attending enquiries, assisting doctors and chaperoning patients, dispensing medications, payment collection & billing duties.

3. Assist in administrative work like claims submission through government/insurance portals.

Secondary Responsibilities and Duties

Assumed additional responsibilities assigned by the clinic supervisor/clinic manager.

Job Requirements.

1. One with relevant experience will be preferred.

2. Good command of written and spoken English.

3. Able to work in a fast-paced environment.

4. PC literate and good proficiency in Microsoft Office.

5. Fluency in a second language or dialect(s) will be an advantage (to liaise with non-English speaking patients)

6. Willing to work on a 5.5 days’ work week basis.

7. Able to work rotating shift duties (including nights, weekends)

Working location: MARINE PARADE CENTRAL

Candidates with no experience but with a genuine interest to build a career within the dental industry are welcome to apply.

Carry out maintenance servicing and repair of machine, fuel system and including it's control panel and instruments. Overview of system briefing will be given and training to applicant to know how the system works. Subsequent maintenance may may require applicant to work independently for both maintenance and repairs. Job require to travel from one site to another in Singapore depending on schedule and client availablility. Coordination and scheduling of works involve including submission of service report. Some general knowledge of both electrical and mechanical system including driving licence. Willing to Hands-on, learn new system, standby & attend any emergency breakdown service.

The Opportunity

• Adecco is partnering with an Oil and Gas Multinational Corporation company to search for a Customer Care Specialist
• Focus: Customer Service, Customer Care for day to day operation and Order processing
• Office location: West
• Working hours: Monday – Friday (40 Hours per week)
• This role will start off as a contract position

The Talent

• Bachelor’s Degree with minimum 2 years Customer Service/Supply Chain/Trading experiences
• Excellent communication and interpersonal skills
• Familiar with ERP system such as SAP or Oracle is an asset.
• Proficient in MS-Office, especially in Excel.

The Job

We are looking for a Customer Care Specialist to process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products. An excellent communicator, proficient in order entry software and knowledge of order entry processes. Oil & Gas industry background not a must but good to have.

TASKS AND RESPONSIBILITIES

• Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
• Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
• Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
• Deal with customer complain, routing the issues to proper support individuals or teams.
• Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
• Assist finance with collections/invoicing issues.
• Prepare reports required by management team and review backlog with customers.
• Other tasks assigned by the team leader.

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Customer Care Specialist
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines.

Job Responsibilities:

• Provide site machine installation and maintenance.

• Attend to service call.

• To conduct in-house and on-site training for customer.

• Investigate and handle customer's complaints.

• Quality check on all completed machines to ensure stringent quality compliance before delivery to customer.

Requirements:

• Diploma in Electrical or Mechatronics Engineering

• Minimum 2 years of field service or QA experience in Industrial Automation projects

• Ability to build strong relationships, work with customers to solve problems

• Good team player with excellent interpersonal and communication skills.

• Meticulous, Quality conscious and Problem solving/troubleshooting skills.

Job Highlights:

• Basic up to $3500 + Handphone Allowance $50 + AWS + VB
• Monday - Friday 8.30am - 6.00pm
• Tampines
• Our client is a Logistic company

Job Responsibilities:

• Collaborate with the Pricing Manager to ensure swift and precise responses for pricing and quotations, catering to internal departments, overseas stations, and clients.
• Timely response to client pricing inquiries and processing of e-bids via customer portals.
• Efficiently manage tenders and RFQs for various Air-freight products when assigned.
• Gather pricing information from carriers, co-loaders, and internal network sources (product teams, overseas stations) to deliver client-specific solutions and pricing.
• Cultivate and maintain strong relationships with carriers and co-loaders.
• Serve as a knowledgeable resource for all Air-freight inquiries.
• Take responsibility for coordinating collection arrangements with both internal and external customers.
• Collaborate with vendors to plan collection schedules and provide the Air Export operation team with comprehensive execution details, including cost information.
• Thoroughly review vendor invoices for shipments arranged and ensure accuracy.
• Generate and deliver weekly and monthly reports to customers and account managers when necessary.
• Extend support to the team in ensuring speedy and accurate responses to pricing and quotation requests from internal departments, overseas stations, and clients.
• Keep track of bid-winning ratios and conduct analysis as required.

Job Requirements:

• DG certified (Dangerous Goods Cat 6) or with DG knowledge will be an advantage.
• Minimum 3-5 years of working experience in Air-freight Pricing or within the forwarding or airline industry.
• Experience in negotiating and managing relationships with carriers and co-loaders

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

We are looking for a Contract - Long Term Patient Service Associate to outsource to our healthcare clients.

Job Description:

• Registering patients, ensuring accuracy of data
• Scheduling of appointments
• Attend to patients' enquiries and needs
• Handling of phone calls and emails
• Other ad-hoc admin duties

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Job Description:

• Handle incoming calls professionally and redirect them to the appropriate department or individual.
• Provide basic information to callers or assist them in reaching the right contact.
• Input and update customer information accurately in the system.
• Maintain and organize call logs, customer databases, and other relevant documentation.
• Assist in resolving basic customer inquiries or issues by following predefined scripts or guidelines.
• Forward more complex issues to senior team members or supervisors.
• Assist in the preparation of reports, presentations, and other administrative tasks.
• Handle paperwork, filing, and other clerical duties to ensure the office runs smoothly.
• Participate in monitoring and assessing call center agent performance.
• Provide feedback on calls and suggest improvements to enhance service quality.

Requirements:

• Min GCE O Level
• 1 year of administrative support
• Knowledge of Microsoft office
• Able to work on alternate Saturday

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Location:

Job Descriptions:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Job Requirements:

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Petrol/Diesel Engines or Generator Sets
• 2-3 years’ experience in mechanical engineering
• Positive attitude and willingness to learn
• A strong commitment to all health and safety guidelines
• A problem-solving ability

Preferably hands-on experience in service work

Trained or experienced in Petrol/Diesel Engines or Generator Sets

Hiring Customer Service Officers for a premier learning centre in WOODLANDS and are open to travel to other centres when operational need arises.

Our CSOs are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote the enrichment centre programmes to potential and existing customers.
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly Administrative Duties
• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for enrichment center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents.

JOB REQUIREMENTS

• Minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail oriented.
• Able to display effective and efficient customer service abilities.
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to enrichment centre ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centres due to work exigencies.

OTHER INFORMATION

• 6 Days - 5 weekdays including a weekend either Sat or Sunday
• Your work schedule is pegged to the center's operation hours and operational needs.
• CSO will work the following hours: Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of 1Hour meal break
• 1 weekday off; 1 rest day +/- 2-hour meeting per week
• Work location is subject to operational needs. You need to be comfortable with traveling to branches around Singapore.
• Salary ranges from $2650 - $3500 with Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

If you possess the above-mentioned Customer Services experience with any enrichment sector and you like what you see, interested applicant.

Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Responsibilities:

• Offer client services to contract customers.
• Maximize service sales and customer satisfaction.
• Provide the Executive and Field Service frequent feedback to raise efficiency of Service Operations.
• Guarantee that the profit margin, service sales objective, and payment collection are achieved.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Pursuit quotations to yield high success rate
• Uplift and encourage department employees.
• Promote leads for service sales

Requirements:

• Degree or Diploma in Electrical or Mechanical or an equivalent qualification
• At least 2 years of technical experience of HVAC systems, Chiller Plants, Airside, and Building Services.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Warmly greet and assist patrons to ensure exceptional customer service.
• Take orders efficiently, manage table assignments, and address customer inquiries.
• Handle cash transactions with precision and maintain accurate records.
• Follow operational procedures to ensure smooth operations.
• Uphold high standards of cleanliness and organization throughout the establishment.
• Monitor retail inventory and provide suggestions for service improvement.
• Solicit feedback from both customers and colleagues to enhance service quality.
• Fulfill additional duties as directed by the Manager or Supervisor.

Working Locations:

• Dhoby Ghaut.
• Marina Square.
• Great World City.
• VivoCity.
• Bugis.

Working Schedule:

• 5 days a week, totaling 44 hours.
• Overtime pay provided.

Benefits:

• Monthly performance incentive of $80 (Terms & Conditions apply).
• Profit sharing incentive.
• Variable performance bonus.
• Provision of 2 staff meals.
• 14 days of annual leave.
• Additional bonuses available.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Introduction:

Yoshimura Food Holding Asia, a trusted name in the culinary scene.
With a legacy of excellence, we provide premium Seafood products renowned for quality and taste.
Now hiring Senior Sales Executives to drive growth and build lasting client relationships.
Join us in shaping the future of food. Explore opportunities at Yoshimura today.

Responsibilities:

• Experienced managing small size sales team.
• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business Management / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Job Highlights:

• Basic up to $3800 + AWS + VB
• Monday to Friday
  9.30am to 6.00pm
  Saturday (WFH)
  9.30am to 1.00pm
• The nearest MRT to the office is Newton MRT
• Freight Forwarding Company

Job Responsibilities:

• Responsively address customer inquiries and prepare quotations.
• Manage and coordinate import and export shipments.
• Establish effective communication with overseas agents to verify shipping documents and comply with the regulations of respective countries.
• Issue customs permits as needed.
• Maintain close communication with various stakeholders, including vendors, shippers, customers, carriers, and overseas agents.
• Accurately input data related to freight services.
• Ensure meticulous management of paperwork documentation for billing and file closure upon shipment completion.
• Undertake occasional tasks as assigned by the management.
• Exhibit strong verbal and written communication skills.
• Demonstrate proficiency in using MS Office.
• Display a meticulous, team-oriented, and positive work attitude.
• Thrive in a fast-paced work environment.

Job Requirements:

• Minimum 1 year of relevant experience

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

JD737

Job Description for Customer Experience Administrator:

• The job holder will provide administrative and operational support to the Strategic Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner.
• You will also be involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.
• The job holder needs to have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.

Requirements:

• Service quality mindset, with at least 3 years of relevant customer service experience
• Proactive team player with strong verbal and written communications and interpersonal skills
• Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in the Public Service Counters will be an advantage
• Must be prepared to work extended hours under pressure during the busy period

Contract Period: 11 months 29 days

Working Arrangement: Mondays to Fridays 8.30am to 6pm

Location: Novena Rise

Salary: $2500 to $2,700

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global BAS Control Service Engineer.

As a Global BAS Control Service Engineer you act as the subject matter expert of the data center Building Automation (BAS). You will be responsible for application support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third party controls vendors, driving improvements to the systems and evaluation of new products. In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global BAS Control Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

• Troubleshoot issues within the BAS and deploy appropriate fixes to resolve root cause(s).
• Track and implement engineering improvements for the BAS, including programming updates, software upgrades, executing new standards, and retrofits.
• Track and implement security improvements or fixes.
• Share insights and best practices to improve development and operations of system, platform, or product components while maintaining application quality and availability.
• Participate in design reviews and contribute to BAS improvements with awareness of cost management.
• Monitor, analyze, and utilize telemetry data to identify patterns that impact the system, enabling data reporting or telemetry.
• Implement reliable, scalable, and high-performance BAS solutions across teams and regions.
• Embody our culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 2+ years technical experience in service engineeringOR equivalent experience.
  

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 5+ years technical experience in service engineering
• Mission Critical facility experience.
• HMI development in BAS or EPMS systems
• Experience with BACnet, IEC61850, OPC UA, and/or SNMP communication protocols
• Project management experience with a focus on agile methodologies
• Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
• Ability to balance competing demands for resources, adapt to changing priorities, and deliver projects on-time and in adherence to deadlines.