Customer Service Specialist (Global, Medical/Pharma, hybrid, MNC)
2 weeks ago
Our client is looking for a B2B customer-centric Customer Service Specialist to fulfil global order management, achieving a high level of efficiency a..
Our client is looking for a B2B customer-centric Customer Service Specialist to fulfil global order management, achieving a high level of efficiency and customer satisfaction. This role will work alongside with global and regional teams from sales, technical teams as well as customer service peers to ensure prompt and quality customer care to their clients.
Highlights:
- Central west area Perm, 5 days, hybrid and flexible working style.
- MNC environment with AWS, variable bonuses and other attractive perks.
- Exposure to global clients and occasional overseas travelling.
Responsibilities
- Taking ownership of assigned clients and portfolios to uphold high level of accurate and complete order processing standards for each order request, providing timely and prompt customer services.
- Prepare and ensure accuracy in all administrative document including creating and updating system on order entry, pick and pack, delivery documentation.
- Monitor production to shipment status and provide timely updates to clients as well as other functional teams including production, sales, finance, shipping, warehouse etc. to ensure timely and completeness of all order requests.
- Tracks and resolves all issues/enquires pertaining to technical, customer satisfaction, product return, billing and credit issues with proper communication with internal technical/functional team and external stakeholders.
- Manage pricing quotes as per company guidelines.
- Interpret information on sales promotions, discounts by entering updates in SAP system. Assist Regional Sales Managers to identify any business opportunities within assigned territories to achieve overall targets.
- Constant reviewing customer satisfaction level and tracking of complaints to build, improve and maintain high level of engagement and quality support to new and existing clients.
Requirements
- Minimum 3 years of relevant B2B customer service/order management/logistics coordination experiences. Preferably from similar fast paced, manufacturing industry, especially from pharma and medical products industry.
- A committed, pro-active and meticulous personality with proven multitasking ability to fulfil multiple tasks with different datelines, ability to deal with stressful and acute situations independently when arises.
- Strong interpersonal and communication skills in English, with ability to interface with diverse group of internal and external stakeholders across different regions, culture and time zones, in a professional and diplomatic manner.
- Proficient in MS Office, and SAP Hana preferably.
- Open to flexible hours, late night calls and occasional travels to accommodate international and US stakeholders/clients
NOTE: Position title may change based on candidate's experience, qualifications, and company structure at time of offer. This is to ensure alignment with candidate and organizational needs.
The selection process involves careful consideration, and only shortlisted candidates will be contacted. We extend our gratitude to all applicants for their interest and effort in applying.
Principal Consultant: Amber Chen | Registration Number: R22108633 | EA License Number: R1110404
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