Total 13 Director/C-Level customer service manager job vacancies in D12 Balestier, Serangoon, Toa Payoh

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

STRATEGY

• Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
• Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottom lines.
• Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
• Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda

ANALYTICS & BUSINESS INSIGHTS

Insights Generation

• Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
• Assist in implementing policies and procedures regarding collating and analyzing data, develop new data analysis processes and assess analytics on an ongoing basis

Value Identification & Scaling

• Develop Data Analytics as a product offering to Service Logistic (SL) customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
• Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)

Continuous Improvement & Commercialization

• Drive internal Continuous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
• Value capturing the benefits created/realized with Customers and Internal operations; and commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)

NETWORK PERFORMANCE & IMPROVEMENT

• Develop globally aligned strategy for MRP (Management Review Process) in APAC
• Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
• Establish framework for process productivity assessment and proactively manage improvement plans
• Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS principles of Root Cause Identification & Resolution
• Present and implement operational improvement projects to increase First Time Right performance across the APAC network
• Develop operations Heat Map review to drive operations improvement and service excellence
• Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience

CHANGE MANAGEMENT

• Lead by example with a Can Do Mindset to drive change management through the Service Logistic (SL) network
• Support Countries and sites with change management knowledge and activities
• Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
• Own the SL BI tool/platform roll out towards our country operations in APAC
• Drive the SL BI tool/platform roadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services

COMMUNICATIONS

• Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
• Design, drive and publish the SL Newsletter.

• Assist Project Manager in developing the Project Execution Plan.
• Review tender documents.
• Assist Safety Manager in reviewing & approving all sub-contractor safety documents including method statements, risk assessments & safe work procedures.
• Coordinate works involving various disciplines to ensure smooth execution.
• Assist Project Manager in reviewing contractor documentation e.g. shop drawings, RFIs, material submittals etc.
• Conduct contractor weekly progress and site wide daily coordination meetings.
• Ensure works are being executed as per approved method statements and safe work procedures.
• Assist Project Safety Dept. in the regular site safety walks, daily toolbox talks etc.
• Ensure installation works meet IFE’s quality standards & materials delivered to site meets the project specs.
• Monitor the site progress for all construction works, to provide the PM with daily & weekly reports.
• Ensure works are being executed as per approved construction drawings and specifications.
• Verify contractor progress claims by ensuring claimed volume of work & installed works are aligned.
• Liaise with the local Authorities to ensure the construction works are code compliant.
• Coordinate the final walk-down inspection/handover of all works at site. Execution Subcontracting

Overview:

Our healthcare client is seeking for a Senior Manager/Assistant Director to lead transformation efforts, coordinating stakeholders, ensuring timely project delivery, and contributing to national healthcare initiatives.

Job Requirement:
Project Management:

• Collaborate with National University Health System (NUHS) Project Management Office (PMO) to enhance Change Request processes.
• Provide advisory and support for departmental initiatives.
• Ensure adequate funding and resources are allocated in work plans.
  

Information Technology (IT) Project Management:

• Coordinate with workstream and project leads to report on project status.
• Manage interdependencies and clear roadblocks among support workstreams (e.g., Biomedical Engineering) and project leads.
• Develop and maintain project dashboard for tracking objectives and timelines.
  

IT Budgeting:

• Collaborate with Department Information Technology (IT) Single Points of Contact (SPOCs) to plan departmental IT budgets.
• Monitor and track IT budget utilization.
• Support ad-hoc IT budget requests and assist with Change Requests.
  

Cluster Managed Systems (CMS):

• Ensure CMS security compliance with prevailing IT security policies and standards.
• Manage and mitigate system/devices risks.
• Drive for compliance with various stakeholders to achieve compliance through audit.
  

User Access Management & Governance:

• Lead data compliance efforts and ensure National University Hospital (NUH) data compliance.
• Establish, review, and audit user access policies and procedures.
• Conduct IT audits as required (Routine/Ad Hoc).
  

Provide Support to Chief Medical Information Officer (CMIO):

• Assist with ad-hoc requests/initiatives from CMIO.
  

Job Requirements:

• Bachelor's degree in any discipline.
• Minimum 15 years of work experience.
• Previous experience in healthcare, business analysis, project coordination, communications, or change management is advantageous.
• Ability to drive strategy from design to deployment.
• Strong project management skills with experience leading cross-functional teams.
• Ability to engage effectively with various level of stakeholder

HOW TO APPLY:

If you meet these requirements and are ready to make a significant impact, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

JOB OVERVIEW

Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.

KEY RESPONSIBILITIES

• Plan and oversee the Mandarin ministry and all related activities
• Preach and teach regularly (Sunday services, funerals, and church events)
• Provide spiritual support, counselling, and pastoral care to worshippers
• Guide and work closely with staff and co-workers to plan and execute
• Provide leadership and guidance to all sub-ministries as well as mobilise worshippers to follow church direction
• Identify, equip, mentor, and empower potential leaders as part of leadership development and discipleship training
• Assist in pulpit roster planning
• Do simultaneous translation for Pastors/English-speaking speakers

REQUIREMENTS

• Bachelor in Theology or equivalent
• At least 5 years’ relevant experience in the areas of pastoral care and/or preaching
• Proven leadership ability within a church or ministry setting
• An effective team leader with excellent interpersonal skills
• Ability to minister and connect with people of diverse cultural backgrounds and age groups, including the seniors, families and youths
• Excellent communication skills and effectively bilingual in Chinese and English
• Ability to work independently, matched with good planning and organizational skills
• Willingness to work on weekends and non-traditional schedules

With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you.

CHAGEE TEA，Chinese F&B brands，having a bright future. We are rapidly expanding into the international market.

Job Description

We are searching for an exceptionally talented and experienced Director of Global Market Development to spearhead our ambitious international expansion initiatives.This role demands a visionary leader with a track record of navigating complex global markets, driving unprecedented growth, and optimizing retail space channels both online and offline.The ideal candidate will possess unparalleled strategic acumen and the ability to thrive in a fiercely competitive landscape.

Key Responsibilities:

- Develop and execute a cutting-edge market development strategy for global expansion, including retail space channel development, online, and offline channels, in alignment with organizational objectives.

- Identify and capitalize on untapped market opportunities, leveraging deep insights into consumer behavior, competitive landscapes, regulatory environments, and retail space dynamics.

- Forge and nurture strategic partnerships with international stakeholders, including distributors, regulatory bodies, retail landlords, and influential industry players.

- Lead cross-functional teams with precision and finesse to ensure seamless execution of market development initiatives, including establishing and mentoring core teams in each target country.

- Champion brand awareness and customer acquisition through innovative marketing campaigns, promotional activities, and strategic retail space optimization.

- Monitor, analyze, and optimize key performance metrics to drive continuous improvement, including ROI, retail space utilization, and market penetration.

- Provide visionary leadership and mentorship to international market development teams, fostering a culture of innovation, collaboration, and relentless pursuit of excellence.

Job Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- Proven track record of at least 10 years in international market development or business expansion roles, with a focus on retail space channel optimization.

- Demonstrated success in launching and scaling businesses in diverse and challenging international markets, overcoming formidable obstacles with creativity and resilience.

- Advanced expertise in online and offline marketing strategies, including digital marketing, social media, traditional advertising, and sophisticated retail space optimization techniques.

- Exceptional analytical prowess, with the ability to extract actionable insights from complex data sets and drive informed decision-making.

- Outstanding communication and interpersonal skills, with a knack for building and nurturing relationships with diverse stakeholders across cultures and geographies.

- Unyielding determination, a relentless work ethic, and the ability to thrive under pressure in a dynamic and fast-paced environment.

Job Description:

·Develop and execute the company's strategic plans to ensure the achievement of company goals;

·Manage the day-to-day operations of the company, including production, supply chain, sales, and marketing;

·Lead the team, motivate employees, foster teamwork and innovation;

·Ensure that the company's operations comply with laws and regulations, maintaining good business ethics;

·Develop and optimize operational processes to increase efficiency and quality;

·Supervise financial budgets and expenditures, ensuring the effective use of funds;

·Collaborate closely with other senior management to achieve company-wide objectives.

Requirements:

1.At least 5 years of relevant industry experience, with experience in managing physical businesses preferred;

2.Excellent leadership and team management skills;

3.Outstanding communication skills and problem-solving abilities;

4.Sharp insight into market trends and competitors;

5.Strong business acumen and strategic thinking ability;

If you are interested in this position and meet the above requirements, We look forward to your joining us in building our brand and business together!

Job Title: Chief Engineer / Chieft Technical Manager

Company: Tangshan Baichuan Intelligent Machine Co., Ltd Singapore Branch

Location: Singapore

About Us:

Tangshan Baichuan Intelligent Machine is a leading player in the rail depot equipment

manufacturing industry, dedicated to providing innovative and high-quality solutions for rail

depots around the world. With a legacy of excellence and a commitment to sustainability, we are

seeking a dynamic and experienced General Manager to lead our team and drive the company's

growth.

Responsibilities:

Lead the design, development, and optimization of rail depot equipment, ensuring the efficient

operation of the system.

Conduct technical research and innovation to provide reliable engineering solutions for our

products.

Take charge of team leadership, coordinate project progress, and ensure the achievement of

engineering quality and deadlines.

Participate in technical training and team building activities to enhance the overall technical

proficiency of the team.

Qualifications:

Bachelor's degree or higher in engineering or a related field, with relevant work experience.

Proficiency in the technical aspects of rail transit subway vehicle maintenance facility equipment,

familiarity with industry standards and regulations.

Excellent team leadership and communication skills, with the ability to efficiently coordinate

project progress.

Sharp insight into new technologies and engineering methods, coupled with an innovative spirit.

What We Offer:

Competitive compensation and benefits, including performance bonuses and training support.

Excellent career development opportunities, collaborating with a world-class professional team

and continuously challenging yourself.

A thriving atmosphere of technological innovation, providing state-of-the-art work facilities and

resource support.

Job scope:

- Report and communicate with Japan management team

- Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.

- Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability.

- Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.

- Report on operating results, comparing actual performance with budget and established ‘objectives’.

- Prepare annual/quarterly budgets and submit to Japan for approval

- Recommend and implement corrective profit action as required.

- Carry out Business Development Role

- Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.

- Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Procurement, Food System and Shop Development).

- Partner with Marketing and R&D departments to formulate plans to improve the branding.

- Any other ad-hoc duties assigned.

Requirement:

- Japanese speaking at business level

- Minimum 8 years of experience in managing sales or marketing teams

- Sharp negotiation and networking skills

- Organizational skills

- Strong analytical and problem-solving skills

- Educational background in business, marketing, or finance

- Able to work under pressure

Objectives of this role

• Take responsibility (either directly or via staff) for all cash management, investments, insurance, budgeting, and financial reporting, and help drive the company’s financial strategy and hiring needs
• Coordinate and reporting development of annual operating, capital, and program budgets
• Ensure cash flow is compatible with operations by overseeing day-to-day accounting, recording, reporting, and internal-control activities of the organization
• Develop and implement best practices and tools to ensure a well-controlled yet flexible organization that has strong fiscal management, project coordination, cross-team communications, and workflows
• Comply with national and local financial requirements by studying existing and new legislation and taking appropriate action

Responsibilities

• Work with senior managers to efficiently develop budget proposals, provide access to project finance information, and ensure contract/grant compliance and reporting
• Research revenue opportunities and economic trends, analyze internal operations, and identify areas for cost reduction and process enhancement
• Perform risk management through analysis of company liabilities and investments, and evaluate and manage capital structure and fundraising initiatives
• Monitor business performance with tracking tools, establish corrective measures as needed, and prepare detailed reports for earnings calls, management team, and rest of company
• Manage finance personnel and oversee financial IT systems, ensuring compliance with relevant regulatory entities

Required skills and qualifications

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Exceptional verbal, written, and visual communication skills
• Japanese speaking at business level
• Understanding of advanced accounting, regulatory issues, and tax planning
• Working knowledge of how to raise capital outside traditional lines of credit

Preferred skills and qualifications

• Master’s degree (or equivalent experience) in accounting, business accounting, or finance
• International finance experience
• Professional certification (ex: Certified Public Accountant)

The incumbent will manage the day-to-day operations and maintenance of the campus, including all aspects of building, workplace safety and fire safety, as well as improvement projects which entail feasibility studies, budgeting, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover.

The incumbent will plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, systems and processes to support the operations and services of the institution in its current campuses and the new Campus.

Key Responsibilities

• Develop, review and update EHS policies and related documents in the safety management system. Formulate and administer comprehensive Risk Management and review safe work procedures.
• Enforce safety rules & regulations to ensure good and safe work environment. Conduct regular safety inspections, recommend control measures, monitor and improve WSH performance.
• Conduct monthly safety committee meetings, coordinate and organise campaigns, trainings and WSH activities to enhance safety awareness and knowledge.
• Conduct incident and accident investigations and recommend corrective / preventive actions.
• Advise the division on matters pertaining to EHS issues and the application of licenses and liaise with the relevant authority for license and permit issues.
• Conduct and coordinate fire drills and the formation of CERTs and obtain Fire Certificate in compliance to Fire Safety Act & Regulation.
• Audit, inspect and test all fire alarm and protection systems to ensure compliance to Fire Safety Act & Regulation.
• Collate and prepare WSH reports for reporting and presentation to the HOD.
• Develop, implement, review, update emergency preparedness & response programs and procedures to protect lives and organisation assets.
• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the institution’s academic, administrative and student activities.
• Any other duties as assigned from time to time.

Job Requirements

• MOM registered WSH Officer and qualified Fire Safety Manager
• Minimum 10 years of relevant working experience as a WSHO and FSM, preferably in the tertiary education environment with recognised Degree / Diploma, preferably occupational safety and/or environmental health or related fields.
• Familiar with local regulatory requirements related to workplace safety and health, and all other aspects of safety.
• Possess ISO and OHSAS knowledge and implementation. Certificates in QEHS Internal Auditing (ISO 9001, ISO 140001, OHSAS 18001) will be significantly favoured
• Proven track record in managing functions such as policy, planning and project management
• Self-driven, resourceful team player with good analytical, communication, writing and interpersonal and change management skills.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic- 22S1412 • Reg No-R1440770 •

Job Description:

• A high level Sales Manager that is familiar with the Telecom and Unified communications markets and has over 10 years of actual experience of successfully selling UC & CC solutions (8M$+ ann.) to operators and enterprises, directly and through SI (System Integrators) and VAS providers.
• Experience in Managed Services, Cloud and SaaS.
• Experience in direct touch with Enterprise and Service Provider customers in solution selling.
• In charge of AudioCodes sales team in ASEAN.
• To manage a team of 10+ people
• Excellent contacts and network with up to C-level executives, with key Enterprises, Telecom operators, major SIs and other key players in the market.
• Has proven experience to achieve or exceed the assigned annual revenue target and increase market share.
• Team leadership and managerial experience.

Responsibilities will include:

• Developing, managing, and implementing the Company’s sales plans, revenues, and budgets, for the region according to the company’s business and work plans to achieve the company’s annual and quarterly sales objectives.
• Initiating and coordinating development of action plans to penetrate new markets.
• Recruiting and successfully managing the channels and system integrator partners by aligning them to the appropriate Telecom operators and Enterprise customers in the region.
• Building effective relationships with existing and prospective accounts and selling at all levels within customer organization.
• Working in coordination and cooperation with sales engineers, product managers, professional services teams, project managers and other Company resources to meet the objectives of the sales plans for the region.
• Professionally representing the company directly with customers, partners, and affiliates

Work Experience:

• Previous experience at a senior Telecom or Unified Communications and Contact Center solution sales position and key member of a local team.
• Proven managerial experience and success in a similar position within an organization of at least $8M in sales.
• Experience in selling communication equipment to Service Providers and Enterprises through System Integrators, channels and/or OEMs.
• Ability to engage at senior levels. Ability to address customers from the technology level and all the way up to the strategic & telecom trends level.
• Have access to senior decision makers. Proven ability to identify the key decision makers in each opportunity.
• Experience in managing direct sales and management of a network of distributors/partners.
• Minimum university education or equivalent. Master’s degree in Business Administration is an advantage.
• VoIP and UC/CC experience are a must.
• Managerial experience is must.

Other Requirements

• Dynamic, self-starter with a hunger for sales and winning business. Strong business acumen and entrepreneurial spirit.
• Team Leader and player, working effectively in multinational environment.
• Strong understanding of telecommunications industry, customer requirement and market dynamics.
• Full command of English language.
• Full command of MS software and CRM systems.

We are looking for a Senior Manager to join our compliance and deviation team to support in centralizing processes, ensuring compliance in all projects , KPI reporting and more

Role and Responsibilities

· Be part of the Compliance Assurance & Deviation team to carry out the compliance assurance & deviation processes using current Integrated Risk Management tool.

· Manage multiple compliance tracking, programme coordination, compliance validation, compliance training, compliance self-assessment, KPIs/reporting workstreams, and is responsible from initiation to completion.

· Prepare presentation slides independently, and present initiatives/updates in Senior Management forums

· Establish Compliance Attestation and Assurance Framework to guide the organization in attestation exercises and provide assurance to key stakeholders.

· Perform oversight of deviations arising for Synapxe-managed systems via central team and support ground teams on deviation management.

· Facilitate and coordinate deviations to policy/ regulation raised by MOH for MOH-owned but Synapxe-managed systems, and look for opportunities to streamline the current process

· Engage, communicate and promote the Compliance Attestation & Assurance framework, model and processes to key stakeholders and the broader community.

· Manage/Escalate challenges that may affect the delivery of the initiatives.

· Prepare reports and statistics for initiatives/program status for senior management team

· Act as contact point for external stakeholder engagement in the areas of compliance assurance & deviation

Requirements / Qualifications

· At least 10-12 years of experience in IT industry, preferably in the area of Cyber Security, IT Governance, Risk and Compliance or IT Audit; with knowledge in security control requirements, security policies, standards, controls and risk measurements and best practices

· Practitioner who is familiar with assessment of IT General Controls, security framework, regulatory requirements for CII or IT security policies.

· Candidate should be self-motivated, with well-developed communication, presentation, negotiation and professional writing skills

· A good team player with strong interpersonal skills to establish, engage and cultivate relationships with a variety of key stakeholders.

· Ability to work under a fast-paced and dynamic environment.

· Degree in Computer Science, Computer Engineering or equivalent.

· Experience in healthcare industry and/or Professional certification such as CISA, CIA, CISM, CISSP etc would be an advantage