Total 4,821 finance analyst job vacancies in 8 MARINA VIEW SINGAPORE

about the company

Our client, one of the largest international life insurance companies and offering insurance coverage for individuals and businesses.

about the job

In this position as a Life Claims Analyst, you will be responsible and manage high value and complex claims referred from either the Account Managers or the company's existing clients which are based globally across Asia, US and Europe region.

You will be responsible for providing medical advice in terms of claims insurance adjudication, supported by the reinsurers’ Chief Medical Officer where appropriate and to make decisions and recommendations on complex medical claims/high value claims (including Controlled Claims referred by Partners), within the delegated authority.

The ideal incumbent will also be expected to support the product development and design for existing and new Insurance Clients in particular with regards to Policy Wording and Claims Practices including the delivery of operational processes and claims related training.

**Office is located at central CBD

**Client offers excellent medical benefits + bonus

** Hybrid work arrangement, good work life balance and excellent environment

skills and experience required

• 4+ years of experience handling life/health/medical related claims
• Ability to understand basic/simple medication terms, medica procedure and names of common medicine
• Strong knowledge of healthcare and insurance markets
• Good written and communication skills for effective claims handling toward all stakeholders
• Ability to make good judgement and claims decision

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to drive the project forward and ensure smooth and successful project delivery.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Evaluate and recommend suitable technology while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks in a constantly changing environment.
• Support the full software development cycle to ensure project readiness for smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 3 years of experience as a Business Analyst in a software delivery project, participated in a full software or product development cycle, preferably using Agile Methodology.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience leading a product development firm or consulting experience.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

This role would be the precursor to a Product Lead/Project Management position to lead teams to deliver software while maintaining a close relationship with the client’s senior stakeholders.

Kindly apply directly on our career portal, thank you!

https://thesoftwarepractice.freshteam.com/jobs/IpG2LfDJsXaj/business-analyst?ft_source=MyCareersFuture_3000241553&ft_medium=Free%20Job%20Boards_3000023934

We seek your understanding that only shortlisted candidates will be notified.

Why explore

• An exciting opportunity to be part of a leading global mining company that produces and supplies materials that are essential to human progress
• An opportunity to work with key stakeholders in our global commercial hub
• Based in Singapore, a global commercial hub for Rio Tinto

About the role

We are looking for a Commercial Treasury Analyst to join our dynamic Treasury & Risk team within Commercial Treasury based in Singapore. Reporting to the Commercial Treasury System & Risk Manager, you will:

• Support the implementation and maintenance of Quantum and its related systems/applications.
• Anticipate, and resolve systems/applications incidents and problem solving with internal IT teams and IT vendors.
• Collaborate with business partners and IT teams to develop comprehensive and concise Treasury system solutions to support all treasury business requirements.
• Provide the first level of support to Quantum and other Treasury-related system/application users.
• Coordinate all SOX and IT control audit phases (including leading walkthroughs and identifying/validating key controls, developing test procedures, executing, and documenting testing).
• Assists both internal and external audit processes for Quantum and related systems/applications and SOX.
• Coordinate and update risk reporting for Commercial Treasury, Risk Coordinator role for Commercial Treasury on all Risk related reporting matters, Coordinator for various Risk Management meetings, including the Financial Risk Management Committee, Group Treasurer Bi-monthly.
• Prepare treasury reports, while striving for a continuous improvement process to automate and streamline reporting, and meet stakeholder new reporting requests.
• Provide business support to the Front Office, Middle Office, and Commercial Treasury Business Partners across the various work pillars.

About you

To be successfully considered for this role, you will have:

• University degree in Finance, Information Systems, or related discipline.
• Minimum 2 years of experience in either corporate treasury front office or treasury IT applications (preferably with knowledge of Quantum-treasury management system), basic coding experience would be an advantage.
• Strong knowledge of Treasury business processes and treasury management system setup.
• Knowledge of Sarbanes-Oxley, risk, and process/system controls is advantageous.
• Strong continuous business improvement mindset, to challenge the status quo and bring new methods and techniques to the team.
• Ability to work well in a matrix environment and strong stakeholder management.

What you'll do:

As a Credit Loan Operations Analyst, your role will be pivotal in managing the full spectrum of credit operations within the organisation. You will be entrusted with the responsibility of executing comprehensive credit operations processes from underwriting to documentation and monitoring. Your expertise will also extend to managing various loan operations activities. Collaborating with internal stakeholders will form a significant part of your role as you work towards ensuring timely processing of credit and loans transactions. Monitoring credit exposures and identifying potential risks wi

Your commitment to compliance will be crucial in adhering to regulatory requirements related to credit and loans operations. Furthermore, your ability to drive process improvements will contribute significantly towards enhancing operational efficiency.

• Execute end-to-end credit operations processes including underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, fee collection and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, compliance, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and loans operations.
• Provide coverage and support to other team members where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Handle governance related activities such as start of day and end of day checking, monitoring and reporting.

What you bring:

As the ideal candidate for the Credit Loan Operations Analyst role, you bring a wealth of experience in banking operations, specifically in Credit and Loans Operations. Your strong understanding of credit risk management principles, loan documentation and processes will be key to your success in this role. Your excellent communication and interpersonal skills will enable you to collaborate effectively with cross-functional teams. Your ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail will be highly valued. Your proficiency in using banking systems and Microsoft Office suite will be beneficial, as will your knowledge in LIQ system. Your excellent analytical, problem-solving skills will be crucial in this fast-paced environment. A proven track record of process improvement and project management initiatives will further underscore your suitability for this role.

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations.
• Strong understanding of credit risk management principles, loan documentation and processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail.
• Proficiency in using banking systems and Microsoft Office suite. Knowledge in LIQ system is beneficial.
• Excellent analytical, problem-solving skills with the ability to work effectively under pressure.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and loans operations.

What sets this company apart:

Our client is a leading global bank that prides itself on its commitment to providing high-quality services to its customers. They are known for their inclusive work culture that values diversity and promotes professional growth. They offer a supportive work environment where innovation is encouraged, and employees are empowered to make a difference.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

Our client is seeking a Regulatory Reporting Analyst (Insurance Finance), a financial services institution with 40+ million customers. This role will manage regulatory reporting which involves collaboration with diverse internal and external stakeholders, including the CFO, actuarial teams, local and regional counterparts, and representatives from the Monetary Authority of Singapore (MAS). The role ensures compliance with rigorous reporting standards and deadlines set by Head Office and MAS.

This position offers a valuable opportunity for professional growth, providing insights into the insurance finance regulatory landscape in Singapore. The successful candidate will gain comprehensive exposure to business processes and controls, with a focus on First Line of Defense activities.

Responsibilities:

• Oversee month-end close processes, including reconciliations, journal preparation, and high-level financial analysis.
• Contribute to the accurate and timely submission of regulatory reports, such as MAS returns and solvency calculations.
• Support external audit activities by coordinating audit requirements, preparing financial statements, and reviewing regulatory filings.
• Assist the investment function with accounting and reporting tasks as needed.
• Implement and maintain robust end-user controls.
• Ensure data integrity in the general ledger through collaboration with relevant stakeholders.
• Engage with Group, Regional, and other teams including participation in change management initiatives.
• Perform ad hoc and administrative tasks related to investment accounting and reporting.
• Support Chart of Accounts maintenance.

Qualifications:

• Bachelor's Degree or equivalent
• 4-5 years of strong finance background, with a focus on financial reporting.
• Comprehensive knowledge of MAS regulations.
• Proficiency in handling large data sets.
• Familiarity with internal risk management frameworks, including operational risk policies and SOX requirements.
• In-depth understanding of the regulatory environment within financial services.
• Strong analytical and problem-solving abilities, with the capability to evaluate information critically and reach consensus.
• Effective multitasking and stakeholder management skills, with the ability to meet competing deadlines.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring

This is a one-year contract role

Internal Code: A24106

What will you do?

The Team aims to spearhead the digital transformation of government. The GCC (Government Commercial Cloud) platform provides a federated agency hosting and infrastructure through modern cloud architecture implementation and the modernising of Government applications through adoption of agile development practices.

The Team is seeking independent and motivated Solution Engineer who has experience in both small and big scale cloud-based projects, to support agencies and the GCC product team to create value in the GCC platform. This role will work closely with the agency users, GCC product and partnering teams, using a collaborative approach with strong technical understanding, to assist and ensure that the GCC platform continues to add value to agencies.

• Work directly with GCC engineering team, product team and various key stakeholders.
• Support development of proof-of-concepts for GCC platform in concert with product team and various stakeholders.
• Take ownership of end-to-end solutions provided by teams across the organisation.
• Provide system troubleshooting and problem solving across platform and application domains, expect to participate in on-call escalations to troubleshoot customer facing issues.
• Assist in the migration activities for GCC platforms.

What are we looking for?

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• User-centric mindset. Be able to represent users’ viewpoints on GCC in order to drive changes & innovations to meet their needs.
• 5 years of experience working as a Business Analyst and/or Software Architect role
• Passion for automation, standardization and best practices.
• Solid hands-on experience in designing, building, deploying and securing of highly available web application in cloud platform such as AWS, Microsoft Azure or Google Cloud Platform.
• Experience with DevOps tools such as Gitlab or Azure DevOps
• Experience with back-end technologies such as Node.js, Python, or Go
• Good understanding of network components such as load balancers, firewalls, VPNs, and DNS.
• Good understanding of DevOps principles and practices, knowledge in DevSecOps will be an added advantage.
• Self-motivated with good communication skills.
• Experience in an Agile development environment focusing on rapid, quality delivery.
• High attention to detail, accuracy, and meticulousness in handling figures and processes in a high-agility environment.

Preference:

• Experience with managing cloud infrastructure and services on AWS, Microsoft Azure, or Google Cloud Platform, preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking an experienced Agile Transformation Specialist to lead and collaborate on the development and implementation of a scalable Agile System across our Group.

• Contribute to the development of the Agile strategy and priorities for Group, including defining the roadmap, adaptation strategy, and principles for cultivating an Agile culture.
• Support the design and implementation of the Agile target operating model and beyond.
• Collaborate with stakeholders across Group to tailor the Agile framework to meet specific business needs.
• Advise and guide teams and stakeholders in adopting and implementing Agile practices within their respective areas.
• Assist in crafting and executing effective change management strategies and plans to drive the success of strategic programs and the adoption of Agile methodologies.
• Execute change management initiatives related to Agile adoption.
• Work closely with various stakeholders across the bank to ensure the effective implementation and tracking of change management activities.
• Support stakeholders in addressing challenges and resolving issues during the Agile implementation journey.

Qualifications:

• Capable of managing diverse stakeholders across the organization.
• Results-driven and focused on achieving outcomes.
• Creative and entrepreneurial, with the ability to develop solutions with limited information.
• Strong systems thinker and effective problem solver.
• Committed to continuous improvement, incorporating feedback and insights to enhance deliverables.
• Eager to learn new skills and gain experience through involvement in various types of projects.

About the Role:

As a Senior Treasury Analyst at LMAX Group, you will play a pivotal role in managing the Treasury operations to minimize FX risk, maximize funding revenue, and ensure compliance with regulatory requirements. You will be responsible for executing various tasks related to prime broker relationship management, settlements, and back-office operations, contributing to the smooth functioning of LMAX Global's Treasury department. In this dynamic role, you will collaborate closely with internal stakeholders and other Treasury team members, to communicate and address swaps and funding matters effectively. You will also have the opportunity to develop and enhance Treasury management information (MI) reporting, providing valuable insights into funding revenue and key performance indicators (KPIs). Furthermore, you will have the chance to lead by example, coaching and developing Treasury analysts to achieve their full potential. Your role will involve assisting in external audits and continuously seeking opportunities to streamline processes and improve efficiency within the Treasury function.

Key Responsibilities:

• Minimizing FX risk through prime broker (PB) position rolls

• Ensuring trades and positions are reconciled with PB

• Settlements with PB; brokerage, treasury and deliverable • Maximizing funding revenue by managing client funding bands, swap points and position skews

• Responsible for swaps and funding back office Treasury operations for LMAX Global

• Communicating any swaps and funding matters to other Treasury team members as necessary as well as escalating to COO/Sales teams as needed

• Developing Treasury MI reporting particularly in relation to funding revenue / KPI’s and ensuring regular production • Escalation of appropriate matters to the Treasury Mangers

• Validating PB charges

• Prime Broker (PB) relationship management and communications

• 3rd party trade (MT4) reconciliations oversight

• Developing more efficient systems and processes to

• Coaching and developing Treasury analysts

• Assist in external audits, as and when is required

Experience Required:

• Sound academic track record

• Experience in and understanding of leveraged financial trading and swap products

• Understanding of FCA CASS rules and adhering to TCF guidelines

• Advanced level in Excel

Key skills & personal attributes:

• Excellent organisation skills

• Responsible, self-motivated, pro-active & assertive

• Excellent interpersonal skills, with the ability to deal diplomatically with challenging stakeholders

• Ability to manage and prioritize a busy workload and to remain calm under

Position Purpose

• To beef up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

• To work with Product Managers and Operation users from all the regions (APAC/EMEA/AMERICAS) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Direct Responsibilities

• To ensure the business/operational objectives of the new business requirements are well defined

• Performing systematic business analysis

• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

• Designing functional solutions & user workflows and documenting Functional Specifications.

• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.

• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

• To validate SIT test results produced by testing team to signoff.

• To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by development team.

• Documenting/reviewing user manuals and release notes as required

• Assist in providing tactical/strategic solutions for new client requirements

• Assist in the conversion/migration exercise where necessary

• For production defects, perform functional analysis and propose solutions.

• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

• To participate in technical design reviews and contribute to improve overall solution offered.

Technical & Behavioral Competencies

• Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.

• Good functional experience in Supply chain/Trade Finance/Electronic invoicing applications is preferred.

• Good team player with great commitment and attitude.

• Good communication and coordination skill among multiple teams that are cross cultural and cross country.

• Ability to work independently.

• Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

• Hands on database SQL knowledge.

• Experience in functional solutions design for large web applications and micro services, Well-versed with integrations and APIs, REST

. Designing functional solutions for high volume, low latency, and high-availability and performance requirements of web applications.

• IT Design and development exposure is a definite plus.

• Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates) and user authentication solutions.

Specific Qualifications

• Graduate degree in IT/Computer Science or equivalent • 10-12 years of total experience with last 4-5 years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.

• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

Job Responsibilities

• Reviews and ensures proper disposition of Engineering Change Orders (ECO's). Performs regular system maintenance and audits to ensure system accuracy. Prepares status reports of all ECOs and ECRs in process
• Manage the E&O process as well as financial forecasting process for their respective product lines so that it follows the published accounting rules
• Specialize in planning activities involving production control, inventory control, process control, or shop floor control / Material Resources Planning (MRP) integrity
• Obtain alignment from cross functional groups on the adjusted ECO implementation plan
• Review and approve new buy requests to ensure balance is made between availability and potential E&O
• Reviews MRP execution and ensures accuracy of information; reconciles supply and demand; validates master scheduling and/requirements
• Works with engineers to manage materials for special engineering projects.
• Examines material variances, resolves problems where possible, and/or communicates more difficult problems to management. Assists in setting up new inventory systems or modifying existing systems, when necessary; assigns appropriate expediting duties to expediters. May manage obsolete inventories.

Knowledge, Skills & Abilities

• Functional Knowledge - Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Business Expertise - Has knowledge of best practices and how own area integrated with others; is aware of the competition and the factors that differentiate them in the market
• Leadership - Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Problem Solving - Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impact - Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Interpersonal Skills - Explains difficult or sensitive information; works to build consensus

Education and Experience

• Bachelor’s degree in Engineering, Supply Chain Management, or related
• Candidate should have experience across several operational disciplines in a contract manufacturing environment and possesses experience and or a depth of knowledge in a minimum of two skills in the following areas: High mix, low volume manufacturing, Supply Chain factory engineering, quality, and program management.
• Minimum 5 years relevant experience in Planning/Inventory control
• Proven record of managing and driving continuous process improvement activities. Strong analytical skills, ability to identify root cause for action/resolution and understanding of Bill of Material management (BOM)
• Experience working in tier one ERP & PLM systems such as Oracle / SAP / Agile /Teamcenter
• Proficient in MS Office Suite with advanced Excel skills
• Proficient in word processing/typing, presentation/PowerPoint/Power BI
• Basic: Alphanumeric data entry, spreadsheet

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

We are seeking a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.

Key Responsibilities:

Application Deployment and Support

• Assist in the deployment of enterprise-level applications, ensuring smooth implementation and minimal disruption.
• Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.

Business Process Evaluation

• Analyze current business processes to identify inefficiencies and recommend solutions for improvement.

Requirements Gathering and Analysis

• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with organizational goals.
• Document findings and communicate them effectively to relevant teams.

User Acceptance Testing (UAT)

• Conduct UAT to validate applications meet quality and functional specifications.

Stakeholder Collaboration

• Engage with stakeholders to gather critical insights and produce clear, actionable reports.

Project Coordination

• Support project management tasks, including developing plans, tracking progress, and ensuring timely delivery.

Qualifications and Skills:

• Proven experience in IT application support or a similar role.
• Proficiency in troubleshooting application issues using SQL.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication abilities.
• Experience in user acceptance testing and application deployment.
• Familiarity with project management practices is an advantage.

Why Join Us?

Joining our consultancy means being part of a collaborative team that works on impactful projects for leading enterprises. This role offers opportunities to enhance your skills and contribute to delivering high-quality IT solutions.

Portfolio Reporting & Management

• Performance Monitoring: Monitoring and analysing investment performance metrics, including portfolio returns, asset allocation, risk measures, and benchmark comparisons, to evaluate the effectiveness of investment strategies.
• Reporting and Documentation: Generating investment operations reports, including investment performance & other relevant metrics reports, risk reports, and compliance reports, to stakeholders.
• Risk Management and Process Improvement: Identifying opportunities for process improvement and implementing changes to streamline investment reporting.

Financial Management and Reporting

• Oversea financial operations, including budgeting, forecasting, financial analysis, and cash flow management.
• Update and maintain portfolio analytics database.
• Generate comprehensive summary reports on portfolio performance, asset allocation, and other relevant metrics for internal use.

Strategic Financial Planning:

• Assist with roll-out of financial strategies and initiatives to support business growth and profitability.
• Provide financial guidance and recommendations to senior management and key stakeholders.

Risk Management and Compliance:

• Identify and assess legal, regulatory, and financial risks facing the company.
• Ensure compliance with tax laws, regulatory requirements, and financial reporting standards.
• Other Ad-Hoc projects as assigned

Qualifications:

• Bachelor’s degree in Finance & Accounts from NUS / NTU /SMU etc is required.
• 1-2years of internship/ Full time experience in Finance/ Investment Operations roles, ideally with exposure to financial management
• High Calibre freshers are welcome to apply
• Strong understanding of accounting standards, general corporate law, financial principles, and regulatory requirements.
• Excellent communication, negotiation and analytical skills
• Ability to multitask, prioritize and manage complex projects effectively
• Proficiency in financial analysis tools, accounting software, Bloomberg and Microsoft office suite.

We are seeking a skilled Payments Business Analyst with expertise in financial payment systems, including RTGS, GIRO, and SWIFT, to join our team. The ideal candidate will have a strong background in payment processing, system integration, and business analysis, capable of bridging technical solutions with business needs to optimize payment operations.

5+ years of experience as a Business Analyst in the banking or payments industry.

Proven experience with payment systems, including RTGS (Real-Time Gross Settlement), GIRO, and SWIFT messaging standards.

Strong understanding of payment clearing and settlement processes.

Knowledge of ISO 20022 and SWIFT MT/MX message formats is highly desirable.

Excellent analytical and problem-solving skills with attention to detail.

Proficiency in tools such as MS Excel, Visio, and project management software.

Strong interpersonal and communication skills to collaborate with technical and non-technical stakeholders.

Experience with Agile/Scrum methodologies is a plus.

Familiarity with regulatory requirements such as PSD2 or other relevant payment frameworks.

Hands-on experience with payment processing platforms and integration projects.

Certifications such as CBAP (Certified Business Analysis Professional) or related credentials.

JOB DESCRIPTION

An MNC in Oil & Gas industry is currently looking for a Trading Support Analyst to join their expanding team.

The Trading Support Analyst will be responsible in supporting Traders in their trading activities by doing analysis, market research, monitoring and managing reports, performing due diligence/KYC, and onboarding clients.

While supporting, the Trading Support Analyst will need to understand the trading market, trading strategies, and learn trading skills.

Successful candidates can expect to work in an established organization with a cohesive team.

REQUIREMENTS:

• Minimum bachelor's degree
• Minimum 1 year of experience in Oil & Gas industry, internship experience considered
• Knowledge in international business, maritime law, or oil trading will be an added advantage

Interested applicants kindly use the apply button or send in your application in MS word format to [email protected] (EA: 18C9213 | R23112611)

*We regret that due to potential volume of responses, not all candidates will be contacted.

What you'll do:

As a Junior Cyber Security Analyst, your primary role will be to ensure the security and integrity of our client's digital assets. You will intake cybersecurity related requests from internal and external entities that require triage, remediation or escalation. Your excellent problem-solving skills will be put to use as you collaborate with your team members to resolve complex issues. Your commitment to accurate documentation will contribute significantly to record-keeping and analysis.

* Answer incoming calls to assist with information security inquiries or issues.
* Document all interactions accurately for record-keeping and analysis.
* Follow established processes and guidelines to handle common issues.
* Collaborate with team members to resolve more complex problems or escalate as necessary.
* Monitor your assigned queues and work cases in an efficient and effective manner.

What you bring:

The ideal candidate for the Junior Cyber Security Analyst role is someone who has a strong understanding of Cyber Security and Information Technology. Your effective typing skills will enable you to document all interactions accurately, while your strong problem-solving and critical thinking skills will be crucial in handling common issues. Your effective communication and interpersonal skills will allow you to collaborate effectively with team members.

* Effective typing skills
* Familiarity with Cyber Security and Information Technology
* Strong problem-solving and critical thinking skills
* Effective communication and interpersonal skills

What sets this company apart:

Our client is a leading global organisation that values collaboration, commitment, and growth. They offer an inclusive work environment where every employee is valued for their unique contributions. They believe in providing opportunities for learning and development, making it an ideal place for individuals who are eager to grow their careers.

What's next:

Ready to take the first step towards a rewarding career in cybersecurity? Don't hesitate!

Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R24123088 Josue Hoyos Pardavell

Conyers is a leading international law firm and corporate services provider advising on the laws of Bermuda, the British Virgin Islands, and the Cayman Islands, from offices in those jurisdictions and in the key financial centres of Hong Kong, London and Singapore.

As part of the Global Compliance team and reporting to the Senior Manager, Risk & Compliance, the successful candidate shall play a key role in assisting Conyers licensable businesses meet and comply with the related Acts, Regulations and Guidelines applicable to their businesses, including those related to anti-money laundering and anti-terrorist financing (AML/ ATF) controls across multiple offshore jurisdictions, professional services and risk management. He/she will ensure that all aspects of the overall AML/ ATF and compliance programmes are carried out in line with Conyers global policies and procedures.

The successful candidate will assist the Compliance team in all matters relating to AML/ ATF and Sanctions in regard to on-boarding and ongoing monitoring, including transactional activity in support of Conyers customer due diligence (CDD) and risk management framework. This role would be ideal for someone who is keen to start their career in AML/CFT.

What Will You Do

• Assist with periodic compliance reviews
• Respond to internal queries providing guidance and advice on matters relating to Know Your Customer (KYC) and CDD for new and existing customers, and general AML/ ATF activities for customers across all levels of risk
• Analyse ongoing customer screening alerts related to Economic & Trade Sanctions, Politically Exposed Persons (PEPs) and Special Interest Persons; research and provide detailed investigation documentation, and escalate as required
• Identify and document transactions or individuals that present potential money laundering/ terrorist financing risk and raise instances of suspicious activity to the attention of the Money Laundering Reporting Officer (MLRO)
• Assist as required in the completion of various compliance reports for management
• Become familiarized with regulatory regimes in multiple offshore jurisdictions
• Any other ad hoc duties or projects as may be reasonably assigned

What You’ll Need

• Minimum diploma or university degree in a related discipline – Desirable but not essential
• Fresh graduate or up to 1 year related experience with prior exposure to a legal, corporate services and/or regulatory environment preferred
• Strong analytical skills with proven attention to detail
• Strong written and verbal communication skills, with a high level of discretion and confidentiality of customer information
• As the role requires reviewing documents in Chinese, the ability to read and write Chinese is essential.
• Must be a team player with a collaborative approach to problem solving and willing to assist other team members as and when needed
• Reliable and self-motivated with a strong work ethic
• Strong time management skills, flexible, and able to meet tight deadlines
• Familiarity with Microsoft Office, proficiency in the use of open source information tools and working knowledge of database management software is an asset.

What we offer

Our office offers a modern, friendly and bright environment in the heart of Singapore’s CBD. Upon successfully passing the probation period, in addition to our current standard package, we offer the following:

• Encouragement and ability to undertake professional study in a related AML/CFT and Compliance field
• Potential career progression
• Flexibility and option to work from home

Detailed resumes stating current and expected remuneration, together with references may be submitted in complete confidence.

Only shortlisted candidates will be notified for an interview.

• Lead high-impact digital initiatives and new projects in a global environment
• Work with global insurance player and cross-functional teams to create innovative solutions that enhance customer experience.
• 12 Months contract role - with a potential to extension/conversion to permanent role based on the performance

Role Overview:
The Business Analyst will be responsible for driving the development and delivery of innovative digital solutions that enhance how customers purchase, self-serve, and interact with digital platforms. This role involves identifying and analyzing business challenges, customer needs, and market trends, then translating them into clear, actionable requirements. The Business Analyst will collaborate closely with product, platform, delivery, and technology teams to design, implement, and adopt digital solutions, ensuring alignment with business goals and customer expectations.

Key Responsibilities:

• Manage the scope and requirements for digital projects and platform rollouts, collaborating with industry partners across the APAC region.
• Work with business analyst teams to define and prioritize requirements for product and feature launches.
• Facilitate requirement workshops to capture and finalize business needs.
• Collaborate with design teams to define customer journeys and user experiences for both standalone and embedded digital solutions.
• Own the creation of feature specifications and reusable documentation for defined products and propositions.
• Work closely with business stakeholders and product owners to evaluate pain points, opportunities, and requirements, ensuring solutions meet business needs.
• Collaborate with product/platform teams to understand vision, roadmap, and value propositions, translating these into clear business requirements.
• Collect, document, and communicate business requirements in the form of BRDs, FSDs, epics, and user stories.
• Prioritize user requirements based on business impact, urgency, and product roadmap alignment.
• Ensure seamless communication of business needs to technical and delivery teams, ensuring high-quality and timely delivery.
• Perform due diligence across the product/project lifecycle, ensuring compliance with technical solutions, dependencies, and risk management.
• Assist in project delivery management, balancing multiple projects across the lifecycle.

Skills & Experience:

• Degree or equivalent qualification.
• 6+ years of experience in digital delivery within a Business Analyst role, ideally in an Agile environment.
• Prior experience in the insurance industry and with insurance products.
• Strong technical business analysis skills with a focus on system interactions, mapping, and documentation.
• Strong understanding of the claims lifecycle process.
• Good to have any Formal Business Analysis and Agile certifications
• Understanding of product/platform lifecycle management, particularly in web/mobile technology, with a focus on user journeys and customer experience.
• Knowledge e-commerce, customer servicing and digital sales is a plus.
• Experience with tools like Jira, Confluence, MS Projects, and MS Office Suite.
• Excellent analytical and problem-solving skills with the ability to communicate complex business issues to both technical and non-technical stakeholders.
• Ability to work in a fast-paced, multi-project environment, managing tight timelines and evolving priorities.
• Ability to independently drive initiatives, think strategically, and lead cross-functional teams.
• Strong facilitation and stakeholder management capabilities.

Argyll Scott Consulting Pte Ltd

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. A System Application Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The System Application Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

• Taking corrective actions to recover failed jobs and ensure batch processing is executed on time and to completion
• Monitoring batch processes and addressing issues to ensure SLAs are met
• Escalating issues appropriately based on documented processes
• Documenting all issues following standard ITIL Incident and Problem Management processes
• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries
• Performing change reviews, executing change tasks, and coordinating change activity as needed
• Assisting support teams in updating job documentation and job schedules as needed to support efficient and effective batch processing
• Performing proactive analysis of the Visa’s complex batch schedules to detect potential problems and when required, take preventive/corrective actions
• Performing UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

• Client and customer service experience
• Team player and a good listener
• Strong reporting and documentation abilities
• Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities
• Ability to work independently and to also work effectively as part of a collective team
• Strong analytical and diagnostic skills, e.g., root cause analysis
• Experience working directly with customer support to solve technical problems
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients
• Good organization skills and a high level of attention to detail

Role Responsibilities

1. Develop and Implement Custom Solutions

• Design, develop, and deploy customized Power Apps solutions to replace existing InfoPath forms, ensuring alignment with business requirements and seamless integration with SharePoint.
• Implement Power Automate workflows to automate processes across Power Apps and SharePoint, enhancing efficiency and user experience.

2. Automate Workflows and Business Processes

• Design and develop automated workflows using Power Automate to streamline approval processes, notifications, and other business tasks.
• Optimize and troubleshoot existing workflows to improve performance and ensure reliability, minimizing manual intervention.

3. Collaborate with Stakeholders to Gather Requirements

• Engage with business and technical stakeholders to understand current workflows, gather detailed requirements, and propose solutions that leverage Power Apps and Power Automate.
• Translate complex business needs into technical requirements and provide recommendations.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
• Performs any other duties and responsibilities that may be assigned.

• An SAP Business Analyst specializes in understanding and interpreting SAP transactions and how they relate to business processes.
• This role involves deep expertise in SAP modules relevant to the business, such as finance (FI), sales and distribution (SD), or materials management (MM).
• The SAP Business Analyst acts as a bridge between IT and business teams, translating complex SAP data and transactions into business terms

About the role

This role, WealthTech Operations Analyst, will be reporting to the Head of APAC Operations during the Project Phase, and transitioning into a Business As Usual position, working within a broader operations team. Their primary responsibility is to ensure the smooth functioning of wealth management operating platforms, processes and systems.

Key Responsibilities:

Project Phase

• Participate in the project to establish the abrdn Wealth Tech platform, being responsible for the Operations Target Operating model and processes
• Gain a deep knowledge and understanding of the Wealth Tech proposition and client requirements.
• Work closely with 3rd party providers to articulate detailed requirements and ensure these are delivered against.
• Test and monitor the performance of the iHub platform to ensure operational efficiency and security.
• Work with the project team to address any issues arising from Wealth Tech technology, processes and systems, including investigating problems, identifying root causes, and implementing solutions to prevent recurrence.
• Ensure Operational readiness ahead of Go-Live and manage the Early life support post go live of the Wealth Tech platform.
• Collaborate with various stakeholders including Technology, Compliance and external vendors to ensure we deliver an E2E solution.

BAU Ongoing Operations

• Oversee ongoing operations of the platform and maintain seamless interactions with clients.
• Manage and resolve distributor/third party queries efficiently and effectively.
• Collaborate with the Proposition team to drive ongoing enhancements and capabilities on the platform.
• Coordinate and manage changes with third-party service providers.
• Generate internal Management Information (MI) reports to track operational usage and performance.
• Providing assurance to clients that the platform is operating in line with expectations
• Supervise and liaise with third-party service providers to ensure smooth operations and adherence to service level agreements (SLAs).
• Continuously seek opportunities to improve operational efficiency and effectiveness within wealth management processes, including streamlining workflows, automating tasks, or optimizing system configurations.
• Working closely with the Proposition teams on client opportunities to grow the usage and profitability of the platform.
• Being responsible for the ongoing development of our operating model and the delivery of new capabilities to support new clients.

Skills and experience

• University degree or the equivalent in professional qualification
• Minimum 5 years' experience in operations, technology, project management and business analyst roles in the asset/wealth management industry
• Strong knowledge of the asset/wealth management business and products.
• Candidate should be self-motivated, dynamic and have a proven track record of working under pressure.
• Strong communication, interpersonal and organizational skills are key and the Candidate needs to be able to work independently and interact with stakeholders at all levels.

Withersworldwide

Job title: IT Support Analyst

Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery

Location: Singapore

Join a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500 companies, financial institutions, cutting edge start-ups, and individuals including founders, C-suite executives and executives. The nature of the work that we do is complex, high-value and challenging, and we offer strategic, commercial and pragmatic solutions to clients. In so doing, we test the frontiers of employment law, the tripartite landscape, and good practice.

About Withers KhattarWong LLP

Withers KhattarWong LLP is amongst the largest international law firms in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 18 offices.

Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape.

Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves on our integral role in helping our clients achieve success.

What are we looking for?

We are looking for an experienced, technical and personable IT Support Analyst to support to all users within the APAC offices.

The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically. You will inspire confidence and be an excellent communicator at all levels, capable of dealing with people in a calm, effective and efficient manner. The ideal candidate will have experience working in a professional services environment, ideally in a law firm.

Areas of focus and responsibilities

• Perform technical support functions via phone, remote connection and desk side visits
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
• Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
• Identify major support incidents and liaise with support teams, following the Major Incident process
• Build and support laptops, desktops, printers and remote devices such as iPhones
• Inform the Regional IT Service Desk Manager of any escalating support issues in order that they may be resolved within reasonable time scales
• Assist with user account management and administration i.e. new hires/leavers etc
• Administer IT asset inventories, ensuring records are kept fully up to date
• Produce and maintain technical documentation and articles for the knowledge base
• Participate in IT projects, implementation and roll outs as required

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Technical skills and qualifications

• Minimum 3-4 years' experience in a law firm or similar/professional environment
• Graduate or equivalent in a numerate subject
• Technical knowledge of supporting Windows 10 Professional in a networked environment
• Experience of working in a Microsoft Active Directory and Exchange environment
• Detailed knowledge of the Microsoft Office 365 suite including installing, configuring and support within a network environment
• Understanding of networking technologies (wired and wireless)
• Knowledge of remote working technologies – Citrix, VPN and DUO 2 factor Administration
• Mobile phone (iPhone) support and administration using MDM (Airwatch)
• Experience supporting VDI environments
• PC and Laptop configuration
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo / HP Laptops, HP Laser printers and Canon multifunction devices
• Experienced supporting Video Conferencing Systems and Solutions
• Document Management System – iManage or similar
• Professional Services specific applications – Laser forms, Elite and InterAction
• Time Management/Recording – Elite 3E or similar - desired but not essential
• Being ITIL V3/V4 certified is desirable

Personal qualities and approach

• Service oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical.
• Inspires confidence that issues raised will be resolved and stakeholder's expectations are effectively managed.
• Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
• Enthusiastic and approachable
• Must possess good problem-solving skills and a calm and focused attitude.
• Must be a pro-active, team player but have the ability to work and focus on tasks independently of others. The individual will be required to manage major service outages and incidents in a calm, methodical and professional manner.

The Essentials

• Monday to Friday, 35 hour week, working a shift rotating between the hours of 8:00am to 6:30pm. Flexibility is a must as shift coverage, out of hours support and occasional overtime during projects and rollouts is a requirement of the role
• 12 week probation period, 4 week notice period

About Withersworldwide

A law firm focused on people and collaboration

For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives.

We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes.

Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future.

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones.

We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.