Total 59,434 Full-time front office assistant job vacancies in Singapore

Company Overview:

At Olea, we are dedicated to empowering individuals and businesses through premium coaching services in the realms of sports, health, and life. Our commitment to excellence is rooted in the belief that holistic development leads to lasting success and fulfillment.

We provide top-tier coaching services tailored to individuals and businesses seeking transformative experiences. Olea adopts a holistic approach to coaching, recognizing the interconnectedness of physical health, mental well-being, and life goals. Our coaches work collaboratively with clients to address various facets of their lives.

Job Responsibilities:

As a Part-Time Administrative Assistant, you will be responsible for a variety of tasks aimed at supporting our day-to-day operations. The key responsibilities include:

1. Payments Follow-Up: Monitor and follow up on payment transactions.
   Ensure timely and accurate processing of invoices.
   
2. Forms Management: Assist in the creation, distribution, and organization of various forms.
   Ensure all necessary documentation is collected and maintained.
   
3. Marketing Support (including social medias): Collaborate with the marketing team to assist in promotional activities.
   Contribute to the development and execution of marketing initiatives. Assist in creating and distributing promotional materials. Manage social media accounts and update the company's website with relevant information.
   
4. Client Follow-Up:Communicate with clients to address queries and concerns.
   Maintain positive relationships with clients through regular follow-ups.
   
5. Client Communication:Communicate with clients regarding scheduling, inquiries, and general information.
   Respond to emails professionally and promptly.
   
6. Registration and Enrollment:Assist in the registration process for sports programs or coaching sessions.
   Manage enrollment paperwork and ensure all required forms are completed.
   
7. Facility Management: Assist in managing facility bookings for training sessions.
   
8. Event Coordination:Assist in planning and organizing sports events, competitions, or training camps.
   Coordinate logistics and ensure all necessary preparations are made.
   
9. Data Entry and Record Keeping:Maintain accurate records of client information, attendance, and performance.
   Input data into relevant databases and systems.
   
10. Communication Liaison:Act as a liaison between coaches, clients, and other staff members.
    Distribute important information to relevant parties.
    
11. Customer Service:Provide excellent customer service to clients and address any concerns or inquiries.
    Ensure a positive experience for all clients interacting with the company.
    
12. Research and Reporting:Conduct research on industry trends, competitors, and best practices.
    Prepare reports and summaries for management as needed.
    
13. Administrative Support:Provide general administrative support such as filing, photocopying, and organizing documents.
    Assist with any other tasks as assigned by management.
    

Qualifications:

• Previous administrative or office experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills.
• Proficient in Microsoft Office suite and basic understanding of website management.

Working Hours:

This is a part-time position, and the hours can be flexible based on mutual agreement.

Work Location:

This is a flexible Work From Home position. With face to face meetings with the Director from time to time.

How to Apply:

If you are interested in this position, please submit your resume and a brief cover letter outlining your relevant experience to [email protected].

Project Management

• To manage the planning and running of assigned research programme(s) and projects, including managing the timelines and coordinating the execution of project plans and initiatives, tracking project performance, managing associated initiatives and publicity efforts, etc. Duties include but are not limited to:
• Coordinate with internal and external stakeholders to ensure project milestones are met within timelines.
• Work closely with relevant stakeholders on the ground coordination of projects including logistical planning and execution.
• Coordinate the planning and execution of associated initiatives and publicity plans separately or in conjunction with other major events.
• Manage approved funding and expenditure, including corresponding with funder, handling purchases and tracking the utilization of budget.
• Monitor progress of the projects and coordinate regular reviews with the project team and relevant stakeholders.
• Assist in regulatory and IRB approvals for the research projects under the research programme(s), where necessary.
• Assist in preparation of relevant reports/ presentations/ materials

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

• Assist and support in managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Participate in planning weekly schedule planning and daily team floor plan.
• Trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant.
• Handles customers' feedback promptly.
• To comply ad-hoc with all the admin and paperwork requirements.
• To maintain high level of knowledge of wines, knowledge in pairing of wines to food and to be able to upsell to guests.
• To be able to work independently and manage smooth operations and troubleshoot problem areas effectively.

Responsibilites:

• Offer comprehensive support for software, hardware, and networking on desktops and laptops and servers.
• Installation and upkeep of servers, PCs, associated software, networks, and IT devices.
• Address issues through phone support and on-site assistance.
• Troubleshoot networking and PC-related problems.
• Handle any ad hoc tasks as assigned
• Demonstrate the ability to work independently with a positive work ethic

Requirements:

• Min NITEC in any discipline
• Candidates with experience are preferred
• Able to start work immediately or short notice will be an advantage

Enrolled Nurse

• Basic Salary - $3000-$3500 + (Splint making incentive) + VB
• Working location – Novena
• Working Hours – 5.5days | 9am-6pm Weekdays / 9am-1pm Sat

Responsibilities:

• Responsible for frontline counter duties - Attend to patients/ customers, general billing and cashiering duties, answering phone calls, attending to customers enquiries, handling patient registration, scheduling appointments and follow up.
• Track all tests & investigations ordered for patients.
• Admin duties & communication with related parties for patient admission.
• Assist doctor in the consultation and operating room and with admin duties.
• Splint making (training will be provided and there will be incentive given accordingly).
• Maintain good patient relationships and ensure smooth delivery of quality service to patients.
• Any other duties as required.
• To Support Operation Theatre when required

Requirements

• ITE Certificate in Nursing / Diploma in Nursing.
• SNB Registered is a must
• Proficient in all Microsoft Office applications.
• Must be able to sight blood and wound.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

What the role is

You will work in Tuas South Incineration Plant as Assistant Engineering Executive (equivalent to technician level) to ensure safe and effective operation and maintenance of the electrical equipment and systems in the incineration plant.

What you will be working on

You will be responsible for the following:

• Attend to daily preventive maintenance of assigned plant electrical, instrumentation and control equipment.
• Attend to daily job cards assignments of unscheduled outages of plant electrical, instrumentation and control equipment.
• Attend to overhauling of equipment/system as assigned by the Supervisors.
• Supervise the work of contractors.
• Assist the Executive Engineering Manager/Engineering Executive in carrying out preventive and remedial maintenance of plant electrical, instrumentation and control equipment.
• Carry out any works that will help to ensure and maintain the high availability of the plant electrical, instrumentation and control equipment.

What we are looking for

• NITEC in Electrical Engineering/Electrical Technology (Power & Control)/Mechatronics Engineering
• Working experience (1 to 3 years) in operation and maintenance is preferable. Candidates with no working experience are welcome to apply
• Must be computer literate
• Able to work independently
• A good team player with strong interpersonal skills
• Able to perform occasional night duties
• Able and willing to work on weekend and after office hours
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-TUAS-SOUTH-INCINERATION-PLANT-TSIP/Assistant-Engineering-Executive--Tuas-South-Incineration-Plant-_JR-10000024737

Job Description:

• Generate and create marketing video.
• Oversee and develop marketing campaigns.
• Conduct research and analyze data to identify and define audiences.
• Devise and present ideas and strategies.
• Compile and distribute financial and statistical information.
• Organize events and product exhibitions.
• Coordinate internal marketing and an organisation’s culture.
• Manage campaigns on social media.

Requirements:

• Min. Diploma in Marketing & Communication or equivalent.
• Min. 2 years of marketing communications working experience.
• Singaporeans only!

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Deidrie Chiam Rui-Xuan | EA Reg No: R23116361

Recruit Now Singapore Pte Ltd | EA Lic No: 21C0845

Position title : Personal Assistant

Location: Orchard
Working Days: 5 days A Week
Working hours : discuss during interview (but art gallery open from 10am-7pm)
Salary : $3500- $4500(depends on experience)

Responsibilities

• Assist management team in planning, coordinating, overseeing and managing staff and services.
• Provide executive secretarial support on both personal and business matters to senior management including meetings, conference scheduling and travel arrangement.
• Manage tenancy agreements and service provider's service for office facilities.
• Assist in general office administration and coordination with service vendors for office facility matters, renovation, equipment purchases and maintenance and contract negotiations.
• Maintain proper filing system and ensures effective document control for easy access and retrieval
• Participate as a member of management and advice on the administrative implications of all matters being reviewed and give comments as required.
• Prioritize work urgency and practice well-planned time management in fulfilling work functions and to ensure all tasks are of a consistently high standard
• Actively identify opportunities for process improvements to create efficiencies and support capability to business needs
• Provide support for other projects/assignments whenever Management requires
• Any other adhoc duties as assigned

Requirements

• At least 3 years of relevant working experience
• Min Diploma in office administration or relevant
• Proficiency with Microsoft office applications

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in business oriented matters
• Perform vendor negotiation activities for business needs
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Description:

• Assist P&L Head to oversee, plan and manage daily logistics, warehousing, and transportation operations
• Perform continuous improvement activities on outbound/inbound logistic flows, cost savings and operational efficiencies
• Lead periodical stock take /cycle count, inventory adjustment and handle claim documentation on cargo damaged etc.
• Prepare management reports to ensure that the management has the relevant information needed to support strategic decision-making
• To oversee the warehouse safety to provide a safe and clean workplace for employees
• Ensure timely and accurately billing to customers
• Any other ad hoc assignment as assigned by the Management

Job Requirements

• Minimum Certificate or Diploma in Supply Chain / Logistics Management or Operations Management
• 5 to 8 years of 3PL / Logistics experience with at least 3 years in managerial/supervisory position
• A multi-tasker with strong initiative and self-motivated with good learning mindset
• Proficient in Microsoft PowerPoint and Excel with data manipulation skills ability
• Understand WMS, TMS, OMS
• Trained in 5S, Kaisan, TQM and/or other productivity management system
• Able to handle basic project and account management
• Able to work in 3D environment

Location: 70 Alps Avenue, Singapore 498801

Procurement Senior Executive / Assistant Manager (Healthcare)

Salary: $4,000 - $4,500
5 days, 9am-6pm
Location: The Heeren, Orchard

Job Description:
Manage end-to-end procurement processes, including sourcing and researching, cost analysis, inventory control, negotiating contract and processing purchase orders in strict accordance with the organization's policies and procedures. This role plays a pivotal part in ensuring efficient and cost-effective procurement processes.

~ Coordinate procurement operations with vendors and stakeholders.

~ Gather data on vendor performance to propose improvements.

~ Gather feedback on the effectiveness and efficiency of current sourcing strategies.

~ Highlight sourcing issues for management's action.

~ Maintain procurement database and documentation.

~ Maintain sourcing documentationin the procurement management system.

~ Maintain vendor information and records.

~ Maintain vendor contracts.

~ Monitor vendors' conformance to delivery schedules and product specifications.

~ Monitor vendor performance.

~ To perform operation duty assigned.

~ Working with other internal departments such as finance, sales, and operations to resolve issues and concerns

Requirements:

~ A diploma or degree in Business Administration or Supply Chain Management.

~ A minimum of 3 years of purchasing-related experience in the healthcare sector preferred.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

As the Assistant Fleet Control Manager, you will oversee vessel performance, provide technical support, and contribute to fuel-saving initiatives. Engage in research, manage ship projects, and communicate vital information to stakeholders in the dynamic maritime industry.

Responsibilities:

• Conducting performance analysis of vessels
• give instructions to vessels and offer technical support to owners for fuel saving initiatives
• communicate with shipowners or ship managers for all technical matters, supporting operator to recover trouble vessels
• Assist in maintaining and purchasing AMP containers
• Engage in research and development of new technologies in the maritime industry (biofuel, container battery systems etc)
• Assist with ship management projects, including supervising of ship management companies responsible for our owned vessels
• Monitor real-time vessel performance data in systems
• Manage and maintain fuel oil quality standards
• create and distribute external technical circulars to communicate important information to relevant stakeholders

Requirements:

• Diploma or Degree in Marine Engineering
• Seafarer license as a Marine Engineer is a MUST
• Minimum of 3 years of onboard experience as a seafarer or marine engineer
• 3rd/4th Engineers

EA Reg no: 23114869
Faststream Recruitment Pte Ltd, EA no: 09C3403

Job duties:

• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.

Requirements:

• Minimum GCE N/O Levels
• On the job training will be provided
• Must be able to commence work within a short notice period
• Good communication and interacting skills

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Responsible for payroll processing, administer leave & training records
• Co-ordinate employees activities
• Facilitate and assist in recruitment, conduct orientation for new hires, process application
• Maintain & update personal files of employees
• Provide full administrative support to Human Resources Department so as to ensure given task are effectively managed and completed within deadlines
• Ensure accuracy and timely submission of HR reports and surveys
• Facilitate the corporate culture programmes & Workplace Health Programmes
• Other ad hoc duties assigned

Requirements:
• Min A level/Diploma
• Able to start work immediately
• Excellent communication skills is a must
• Good management skills of team

Interested candidates, please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Decription

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Troubleshoot POS system.
• Support ongoing learning and development of team members.
• Help create and foster a respectful and inclusive team environment.

Job Requirement

• GCE N/ O levels or above.
• At least 3 years working experience.
• Knowledge on SFA / HACCP and ISO22000 standard requirements.
• Be decisive and committed, able to work under pressure.
• Have a positive attitude to work and able to motivate a team.

Description:

• answering and managing of calls, faxes and emails
• registering, allocating and assisting in patients enquires
• any other duties as asssigned

Requirements:

• Min. NITEC/Diploma in any discipline
• No exp. needed, training will be provided
• Nursing exp. will be a bonus

Interested candidates, please forward your resume to [email protected]

EA Personnel No: R1333338
EA Personnel Name: Huang Jingsheng Kevyn
Company Registration Number: Recruit Express Pte Ltd (99C4599)

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Secretary / Executive Assistant to support the management team through the next phase of growth and development roadmap.

Duties:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in HR related matters
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Perform any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Highlights

• Company Industry: Healthcare
• 5 days’ work week, 9am – 6pm
• Location: Orchard Road (5 Minutes’ walk from Orchard MRT)
• AWS & Performance Bonus

The Challenges

• Develop and implement effective procurement strategies to ensure a stable and cost-effective supply chain for medical supplies, equipment, and services.
• Purchase goods, materials, components or services in line with specified cost, quality and delivery targets
• Prepare and issue purchase orders to selected vendor or suppliers
• Evaluate, negotiate and award orders to selected supplier
• Evaluate quotations, create competitive advantage for best price, lead time and delivery terms.
• Ensure compliance with Company’s guidelines and policies.
• Ensure adequate resources for all projects and to continually improve pricing and quality of supply and delivery times.
• Maintain procurement files and purchase agreements to an auditable standard.
• Identify cost savings opportunities and manages cost reduction activities to achieve annual cost reduction KPIs.
• Identify and mitigate potential risks in the supply chain, including supply disruptions, quality issues, and regulatory compliance concerns.

What it takes

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Proven experience as a Procurement Executive or similar role in the healthcare industry.
• Strong understanding of healthcare procurement regulations and compliance.
• Excellent negotiation and communication skills.
• Demonstrated ability to build and maintain strong vendor relationships.
• Analytical mindset with proficiency in data analysis and reporting.
• Familiarity with procurement software and tools.

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

Senior Assistant Manager, HR CoE Performance and Rewards (1 year direct contract)

Job Responsibilities

• Oversee the annual performance management and promotion cycle, systems administration and enhancement, and communications.
• Subject matter expert on performance management policies and processes for key stakeholders.
• Generate performance distribution reports, analytics and presentation materials to facilitate moderation sessions.
• Provide secretariat support for group-level moderation session.
• Conduct and validate job evaluation using Korn Ferry Hay Job Evaluation methodology for promotion cases.
• Partnering HR Technology team on system configuration and enhancements to performance management module.

Job Requirements

• Preferably Degree (in any discipline)
• At least 4-6 years HR experience preferably in the area of Compensation
• Meticulous and comfortable with handling large scale data sets using Excel
• Strong numerical and analytical skills
• Proficiency in Excel and Powerpoint
• Familiar with SuccessFactor system (HR related module) will be an additional advantage

The main objective of the department is to assist the CRO and Assistant CRO in the management of MC Branch offices and subsidiaries in the Asia-Oceania region, of its related activities and support our senior executives in our head office in Tokyo by providing geopolitical intelligence, as well as supporting our various business groups in developing new businesses and providing relevant industry insights.

In doing so, you will collaborate deeply with our colleagues in our head office in Tokyo, as well as our branch offices and subsidiaries in the Asia-Oceania region. Building and developing networks with the local counterparts and government authorities are also required. Therefore, you are expected to contribute by having an intimate understanding of the needs of our senior executives and business groups, which will allow the team to collect, collate, analyse and disseminate relevant information, as well as identifying and proposing new business opportunities that are aligned with the individual business groups’ missions. The roles include but not limited to the followings:

• To lead and manage activities of the CRO Office.
• To assist the CRO and Assistant CRO in setting the branch offices’ targets in Asia-Oceania region, aligning with corporate goals and objectives.
• To understand fully the strategies and requirements of our senior executives and business groups in our head office in Tokyo, as well as support the activities of our branch offices and subsidiaries in Asia-Oceania region.
• To provide geopolitical intelligence to senior executives in the head office, based on the above-mentioned strategies and requirements.
• To search and propose new business opportunities to our business groups, based on the above-mentioned strategies and requirements.
• To coordinate, support and manage interactions and collaboration between branch offices and subsidiaries in Asia-Oceania region.
• To ensure corporate compliance, including trade compliance, in all branch offices and subsidiaries in Asia-Oceania region are being observed at all times.

Job Requirements

• Minimum Bachelor’s Degree in any discipline or equivalent
• Significant knowledge and experience in providing geopolitical intelligence, developing new businesses, and managing organizations.
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies.
• Skills to create and present materials both in Japanese and English to communicate effectively with counterparties.
• Together with the CRO or assistant CRO, represent the Singapore branch office in meetings with corporate executives and government officials.
• More than 10 years’ experience in abovementioned requirements.

Research Assistant in the Laboratory of Assistant Professor Yusuf Ali.

This position assists the restaurant manager to supervise the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observe colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.