- Temporary (8 months)

- Monday – Friday (8.30am – 6pm)

- One Marina Boulevard

- $10-$15/hr

Job Responsiblities:

• Handle AP/AR/GL functions for the assigned accounts
• Process and verify invoices
• Ensure that all invoices are processed in accordance with financial procedures and are duly supported with properly approved documentations
• Responsible in scheduling payments and ensuring sufficient cashflow
• Handle queries on invoices and payments for internal and external stakeholders
• Prepare monthly vendor statement of accounts reconciliations
• Process PO requests and ensure they are in compliant with the procurement policies
• Work closely with relevant stakeholders for Finance related maters
• Prepare journal entries and management accounts
• Perform month end and year-end financial closing activities
• Assist with internal and external audit queries
• Assist in system implementation projects and provide support in user acceptance tests
• Any other Ad hoc duties as assigned

Period:

• Temporary (8 months)

Location:

• One Marina Boulevard

Working Hours:

• Monday to Friday, 8.30AM to 6.00PM

Salary:

• $10-$15/hour

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Fleet Maintenance & Repair Representative

• Working Hours: Monday-Friday [9am - 6pm]
• Location: Harbourfront Tower 2
• Salary: $4,000-$5,000 (With AWS only, no bonus)
• Other Benefit: AL, Medical & Dental Reimbursement; Mobile Reimbursement

Requirements:

• NiTec in Engineering (Industrial), Engineering (Mechanical) or Engineering (others) educational qualification,
• 2 years technical experience in the tank container industry
• Willing to travel for visiting customer and/or supplier

Jobs Scope:

• Evaluating and negotiating incoming Maintenance & Repair estimates with the respective repair vendor/depot
• Ensure the best possible M&R quality in a most cost effective manner
• Checking incoming Equipment Check reports (ECR) upon plausibility and correctness
• Registering and maintaining tank database in in-house VistaMare system
• Assist to negotiate M&R terms and conditions with regional service provider
• Ensure adequate depot performance based on company guidelines and requirements by
• conducting regular depot visits and audits
• Monitor depot Turnaround times
• Point of entry for the M&R service provider (in- and external)
• Assist operative Business units with technical expertise
• Accurate and timely maintenance of all necessary data in the respective systems (i.e. Vista Mare, Monitor)
• Ensure proper cost allocation and handling of claims/liabilities

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Executive, Human Resources and

Administration (WFH/ Hybrid)

JOB ROLES AND RESPONSIBILITIES

1. Human Resources Management

- Conduct end-to-end recruitment activities, from job posting and candidate sourcing to interviewing and

onboarding.

- Administer HR policies and procedures, ensuring compliance with labor laws and regulations.

- Maintain accurate and up-to-date employee records, including attendance, leave, and personal details.

- Facilitate employee training and development initiatives.

- Process and compute payroll of both full-timers’, part-timer’s and internship staff

- Address employee inquiries, concerns, and contribute to employee engagement.

2. Administration

- Coordinate and schedule meetings, events, and travel arrangements for the team.

- Manage office supplies, equipment, and facilities, ensuring they are well-maintained and stocked.

- Liaise with vendors for various services, negotiate contracts, and ensure timely delivery of goods and

services.

- Raise purchase orders and process invoices accurately and in a timely manner.

- Implement and enforce administrative policies and procedures.

3. Vendor Management

- Identify and evaluate potential vendors, negotiating terms and conditions to ensure cost-effectiveness.

- Build and maintain positive relationships with vendors, addressing any issues or discrepancies.

- Collaborate with various departments to understand their procurement needs and requirements.

- Monitor vendor performance and conduct regular reviews to ensure quality and service standards are

met.

4. Compliance and Documentation

- Stay informed about relevant laws and regulations pertaining to HR, administration, and procurement.

- Maintain accurate and up-to-date documentation for HR, admin, and vendor management processes.

QUALIFICATIONS:

• Bachelor's degree or Diploma in HRM or Business
• Fresh Graduates with HR Internship / HR temp experience are welcome to apply as training will be provided
• Strong understanding of HR, admin, and vendor management principles and practices.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficient in MS Office applications and relevant software.
• Detail-oriented with a proactive approach to problem-solving.

Working hours: 9am to 6pm / Mon - Fri

Location: Tai Seng (Mostly WFH)

Jessie Hoe Huey Miin

CEI Reg No R1103861

EA: 99C4599

Class 4 Delivery Driver (24ft Truck) -Boon Lay Way / Temperature controlled cargo [3770]

Working Days: 5.5 / 6 days work week (Mon – Sat)
Working Time: Mon to Fri 8am to 5pm & Saturday 8am to 3pm [OT available]
Salary: $2.8k - $3k

(If OT available gross will be $ 3.2k – 3.5k)
Location: Boon Lay Way (Report to the office)

Job Responsibilities

• Report to work on time daily
• Ensure timely collection & delivery of goods
• Ensure DO/POD returned on time
• Ensure to follow all work and safety SOP

Job Requirements

• With relevant working experience
• With class 4 driving license.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

- 2 years contract (renewable based on performance and headcount needs)

- Mon to Fri; 8am - 5.30pm

- Depot Road

- Up to $3000 + PB

Job Responsibilities:

• Process timely and accurate service benefits/scheme payments and claims in accordance with prevailing policies and guidelines.
• Assess and process applications for claims/benefits/appeals and refund cases for Paid Leave Schemes and ensure that claims are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.
• Work with a team of colleagues to perform daily operational activities to ensure timely and accurate payments.
• Prepare monthly reports for payments and claims.
• Highlight system issues to the technical team, participate in implementing new system requirements, system upgrades and UAT sessions (when necessary).
• Conduct verification checks on records of claims and assist in queries/clarifications by auditors.
• Manage customers’ queries and requests received through phone call (enquiry hotline) and emails
• Any other work areas as and when delegated, such as provision of data or information report for trend study/projects/review of SOP/processes/FAQs, etc.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working hours:

• Mon to Fri; 8am - 5.30pm

Salary:

• Up to $3000 + PB

Job Requirements:

• Minimum GCE ‘A’ Level / Diploma Holders
• At least 1 year of working experience.
• Relevant experience in payroll processing and/or customer service is an advantage.
• Meticulous
• Good interpersonal and communication skills.
• Result oriented

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Supervisory Responsibilities:

· Manages the accounting and finance staff who are responsible for financial reporting, billing, collections, payroll, budget preparation, investment management and fund raising.

· Recruits and hires accounting and financial and HR staff and conduct performance evaluations.

· Coordinates training programmes for new staff and identifies training needs for current staff.

· Manages staff who are responsible for governance, IT and HR.

Duties and Responsibilities:

1 Regularly reviews existing internal controls and guidelines for accounting transactions and budget preparation and puts in place incremental measures as required and in line with best practice.

2 Oversees and provides input into the preparation of regular business activity reports, financial forecasts, and annual budgets (based on a clear understanding of the organisation).

3 Oversees the production of periodic financial reports; ensures that the reported results comply with generally accepted accounting principles or financial reporting standards and requirements.

4 Responsible for reporting and coordinating grant applications with relevant government donors throughout the fiscal year, and files annual required reports.

5 Manages accounts to ensure compliance with regulations; coordinates with outside auditors and provides needed information for the annual external audit as well as cooperating closely and working with periodic internal audit reviews.

6 Presents recommendations to the Board Finance & HR Committee, the Board Audit & Risk Committee, and as required the Board of Governors on short- and long-term financial objectives and policies.

7 Provides financial analysis with an emphasis on investments and operating expenditure.

8 Ensures compliance with governmental requirements working with the Board Audit and Risk Committee.

9 Tracks the Organisation’s corporate governance performance against its established rules, and advises Board Finance & HR Committee and the Board (Audit & Risk Committee) on a regular basis of any shortfalls or derelictions as well as recommends changes in governance standards as rules and regulations evolve.

10 Oversees the implementation and maintenance of IT infrastructure and applications.

11 Assists in strategizing, planning, executing and accounting for fund raising initiatives.

12 Assists the Investment Committee of the Home.

13 Responsible for coordinating all HR matters such as manpower planning, recruitment of staff.

14 Collaborate with Heads of Departments to supervise, evaluate and feedback to staff their work performance.

15 Assist to review and ensure implementation of HR policies and procedures.

16 Performs other related duties as necessary or assigned.

Our client is an European MNC in Manufacturing and MRO Industry. Due to their current expansion plan, they are looking for a HR & Finance Manager to join their HR and Finance Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of HR & Finance Manager:

• Lead financial closing and analysis.
• Work with external partners (banks, auditors) and prepare financial reports.
• Manage taxes and payments.
• Guide the team and support the managing director in financial matters.
• Handle all HR processes, from recruitment to development and administration.
• Collaborate on local and global HR initiatives.
• Assist with training and development.
• Act as a liaison with government agencies and external legal counsel when needed.
• Any other adhoc duties as assigned.

Requirements:

• Degree in Accountancy or related
• At least 5 years relevant experience with both Finance and HR functions
• Experience in Manufacturing / MRO Industry is an added advantage
• Knowledge of Swiss GAAP, Singapore labour law, IFRS and Singapore Tax

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

YOUR IMPACT

Are you passionate about technology and building creative channels to reach your audience? We are seeking a talented & motivated hands-on Developer to work in a dynamic team developing various applications supporting Regulatory Reporting function. A successful candidate will have strong design and problem solving skills. The role will involve all aspects of project life cycle including analysis/design, development, testing and deployment. The role allows interaction with business users, architects, developers and functional analysts globally both within the team and with other GS groups.

OUR IMPACT

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

ABOUT REGULATORY ENGINEERING

Regulatory Engineering and the associated technology team are responsible for protecting this reputation through taking responsibility for the reporting of all of the firm’s activities to the many regulators throughout the world. In order to achieve this, the team processes all of the firm’s activity, be it securities or derivatives, within each of the jurisdictions in which the firm operates. The candidate will be part of the global team with presence in New York, London, Warsaw, Bangalore, Singapore and Tokyo.

How will you fulfill your potential?

• Work closely with technology and strategy teams across the firm to build high quality, secure, and maintainable systems using approved tools and software development practices.
• You will partner with the global technology and business teams to develop and implement solutions to fulfil regulatory obligations of the firm.
• Manage relationship and workflows with multiple stakeholders and enhance business understanding in a cross product role.
• Analyse key performance metrics, monitoring success of initiatives, optimizing the approach and reporting to key stakeholders.
• Enhance your technology skills by working closely with engineers working on cutting edge system.

RESPONSIBILIITES

• Providing leadership to projects by leading project discussions, design, development and testing.
• Defining and enforcing compliance to development processes and best practices.
• Leading by example and guiding the team effectively.

DEVELOPMENT PROSPECTS

Successful candidates have a great opportunity to work in a dedicated and highly-motivated team, work closely with functional, technical and business experts, and develop an understanding of the full range of products traded by the firm. Ambitious candidates will be able to progress to technical expert roles, within the team.

SKILL / EXPERIENCE

Technical

• 3+ years’ experience with a proven track record in designing and implementing Real time distributed processing systems and event processing architecture.
• Experience in BigData processing platform/tools like Hadoop and Spark is preferred.
• Focus on software quality – ability to write clean code and encourage others to do so.
• Experience with near real time transactional systems with NoSQL databases (Kafka, Elastic Search).
• Excellent problem solving and Design skills.
• Experience in BPMN and user workflow based systems is preferred.
• Experience with JavaScript based web development e.g. Angular / ReactJS.
• Good knowledge of testing frameworks (JUnit/Testing/Fitnesse) and concepts (Test Driven Development, Regression and Parametric Testing).
• Strong knowledge of data structures, algorithms and designing for performance and resiliency.

Relevant

• Demonstrates strong oral, written, and presentation skills. Substantial degree of interaction with clients to provide technical solutions.
• Able to work under pressure and manage multiple projects simultaneously and executes projects independently. Agile Methodology planning is preferred.
• Experience in leading development teams with multiple global stakeholders.
• Provides guidance to other team members and teams on a project basis.

Working Location: Tai Seng
Working Days: Monday - Friday
Salary Range:$3,000-$,4000

Job scope

• Assist in accounting functions of group companies
• Issue invoices for customers' registrations on a timely basis
• Verify and enter payments (cash, cheques, NETS, GIRO, funding disbursements and others etc) into system daily
• Provide administrative and customer support such as payment collections, handling enquiries on outstanding accounts, supplier vendor forms and GIRO forms etc
• Verify receivables and account discrepancies by liaising with customers and/ or other departments such as sales and/ or training admin
• Check receipt books for completeness, accuracy and accountability
• Prepare and verify claims (such as associate fees, petty claims, staff claims)
• Maintain proper records and filing for invoices, purchases, debits and credits
• Update and generate weekly reports such as aged receivables and payables
• Assist in accounting system close procedures and audits
• Strictly adhere to finance process and policies
• Reports to Finance Manager
• Other ad-hoc duties as assigned

Requirement:

• Minimum Diploma in Accoutancy
• At least 2 years of relevant experience

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Company location: Ubi Ave 3

Part-time work hours: 2 full day (8.30am to 5.45pm) per week

Responsibilities:

Accounts Receivable

• Create new customer, Billing, Knock off invoices upon payment in Exchequer

• Send e-invoice via email to customer

. Upload invoices to selected customer portals • Send monthly Statement of Account to customers

. Follow up with customer for due / overdue invoices

• Print & file invoices, print & file bank advice for customer receipts

• Handle customer email request, eg. missing invoices, missing statement of account

Accounts Payable

• Vendor creation in Exchequer

• Check vendor invoices – 3 way match – PR/PO/Invoice

• Check vendor invoices – check price against agreement for invoice without PO

• Claims – employee claims allocation to correct cost centre. One employee has cost allocate between 3-5 cost centre

• Vendor payments – (1) Batch payment in Singapore Dollars, (2) Ad hoc payment in Foreign currency, (3) Staff

Expense Claims

• Vendor email communications/request

• Accruals for vendors missing invoices (if any) to ensure expenses are accrued in correct period

General Finance /Administrative

• Weekly Bank reconciliation – need to check all AR/AP/receipts details and attach relevant documents.

• Open letter box – distribute letters to respective staff and Office Stationery Order Purchase

Requirements:

• Education: NITEC in Accounting, LCCI Diploma in Accounting

• A team player with positive working attitude and willingness to learn.

• Able to work independently and has good time management.

• Proficient in written / spoken English and MS Office applications.

• Possess good communication & interpersonal skills, and strong attention to detail

Outbound Call Agent | Call Centre | Bukit Merah Central

Salary: $2000 - $3000
Working hours: Mon - Fri (9AM - 6PM)
Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experience

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

ERP D365 Business Central Consultant

5 days, 9am-6pm; Hybrid work arrangement after probation, 3 days office; 2 days WFH

Salary: $4500 - $5000

Address: Braddell

Interested applicants can also send your resume to Whatapps:+65 8151 4682 (Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job scope:

• Design, Test, Train, Implement, and Support customizations in Dynamics 365 BC for new and existing customers
• Provide support to reconcile and fix Dynamics 365 BC data, as required
• Identify software or service opportunities including training, modules, business process consulting, and development
• Document and communicate issues, risks, and changes within in D365 BC project management software
• Coordinate application updates, hotfixes, and upgrades to existing customers
• Backup role for Application Support Desk and escalated support issues
• Assist with creating and maintenance of internal and external product training curriculums and documentation

Requirements:

• Diploma or University degree in Information Technology, Computer Science, Accountancy, or related disciplines;
• Minimum 2 to 3 years’ experience in project delivery and implementation, preferably ERP packages
• Well experienced in working on design, configuration, training and support of Dynamics 365 Business Central and/or Dynamics NAV.
• Knowledge about setting up NAV/D365 BC on-premise as well as on cloud environment.
• Sharepoint and Azure LCS knowledge is a plus

Salary: up to $3000

Duration: 6 months direct contract convertible to perm
Working Days & Hours: Mon-Fri Office Hours, half Sat

Location: Ang Mo Kio

Geylang

Kallang

Toa Payoh

Woodlands

Yishun

Sembawang

Khatib

Job Description:
a) Counter Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

b) Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Job Requirements: Min Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities

• Assist on recruiting process, contact potential candidates, arrange interview with different stakeholders of department.
• Assist on employment contract preparation, onboarding of new join, offboarding process.
• Familiar with work pass applications, assist and handle the application, renewal, and cancellation of foreign employee.
• Manage employee leave and attendance, and submission of statutory claims.
• Assist on in-house training, external training sourcing, and company event.
• Maintenance and upkeeping of employee’s profile.
• Maintain of monthly filing.
• Provide administrative support to assistant manager and head of department.
• Other ad-hoc assignments.

Requirements

1. Min Diploma graduate in Human Resource Management or Business an advantage
2. Min 2 years of work experience in related role.
3. Has knowledge and familiar with MOM standards for hiring of foreign employees.
4. Good verbal and written communication and interpersonal skills.
5. Meticulous with good level of accuracy and attention to detail.
6. Independent, possess good organisation skills with ability to multi-task.

The ideal candidate should have the following essential attributes:

• Sound knowledge of Singapore Financial Reporting Standards and Singapore Standards on Auditing.
• Excellent interpersonal, written and verbal communication skills. The ability to read and interpret technical standards and routine commercial contracts is essential.
• Possess a strong affinity for numbers and ability to interpret financial data.
• Be able to work under pressure.
• Be able to work both independently and as part of a team.

In this role, the candidate is required to:

• perform audits relating to a portfolio of companies across a broad spectrum of industries.
• be responsible for the planning, execution and documentation of audit fieldwork.
• follow up on audit findings independently. For senior associates, in addition to executing fieldwork, you shall be expected to play a leading role on the engagement team, supporting the engagement manager and engagement partner closely.

Qualifications and experience:

The ideal candidate should have the following qualifications and experience:

• Accounting degree qualification which is recognised by ISCA, or have the ACCA or Chartered Accountant of Singapore qualification.
• a minimum of 2 years’ relevant experience
• a working knowledge of Caseware audit software and high proficiency in MS Excel would be added advantages.

Admin Executive

Salary: $2900

Location: Marine Parade or Punggol

Working Days: 4-5 days work week (working & off schedule are base on 3 week shift)

• Week 1 : 2 days Off (Thu & Fri)
• Week 2 : 2 days Off (Wed & Sun)
• Week 3 : 3 days Off (Mon, Tue & Sat)

Working hours :

Mon- Fri: 12pm-8pm / 3pm-11pm (8hrs) | Sat & Sun : starting from 8am or 9am (9hrs -11hrs )

Responsibilities:

• Handles customer enquiries (walked-in, phone, emails etc).

Requirements:

• Able to commit shift hours & work on weekends.

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Admin Assistant | Data Entry | Sales Support | Tuas

• Monday – Friday 8am - 5:45pm
• $2000 - $2400
• Working location : Tuas West Road

Job Responsibilities

• Assisting on sales quotation
• Administrative duties in accounts such as opening Delivery orders and invoices (will be trained)
• General filing and documentation
• Data entry

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[