You will assist and provide support to the Deputy Director in the management processes of the department, which includes departmental goal setting, business planning, capital budgeting, strategic initiatives, feedback and learning.

General job duties:

• Supervise the Main Library and Off-site Services

• Assist in establishing and implementing proper control procedures in the section and integrate it into the hospital system plan

• Assist in reviewing, establishing and implementing health information management systems in various aspects of records management

• Assist in the planning and preparation of annual budget

• Assist in the interview of prospective employees, in staff welfare activities, in the deployment of staff and in the maintenance of staff discipline

• Provide orientation and in-service education/training to staff

• Ensure provision of complete medical records for patient outpatient visits and coordinate the transportation of medical records

• Coordinate the tracing and despatching of inactive medical records from HIMS Record Library to off-site for storage

• Coordinate the receiving of inactive medical records recalled from off-site storage.

• Assist to manage the inventory of inactive medical records stored off-site

• Implement and maintain specific procedures to ensure that records systems are managed efficiently

• Ensure the confidentiality of medical is maintained at all times

• Ensure the proper archival of records

• Coordinate provision of medical records for research

• Participate in quality service programmes and activities

Job Requirements

• Degree in Health Information Management or any discipline, with 2 to 4 years of experience in administration and staff management

• You are required to be fully vaccinated against COVID-19

The primary purpose of the position of IT Systems Analyst is to analyse, design, and enhance the Eurokars Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organisation.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Perform any other duties as directed by Section Head and Management

Experience

• Diploma/Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP

• Good web programming skills such as Javascript, HTML5, CSS3, JQuery, Bootstrap, Rest, JSON and XML

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions

• Knowledge and experience on Automotive Industry business process and application systems

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders are preferred

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs
• Gather requirements from users, design, implement, maintain application system and project management.
• Deploy, maintain and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 6 years of web-based applications development experience with one or more of the following qualities:

1. .NET Platform: Windows, IIS Server, HIS Server, SQL Server
2. J2EE Platform: Apache HTTP Server, JBoss Application Server, Oracle Database
3. Pega CRM

• At least 3 years as a Project Leader, able to handle projects and contracts independently
• Technically competent in one or more of the following languages, tools and technologies:

1. Frontend/full-stack development experience using Microsoft Azure development platform such as .Net core, Logic Apps, App Services, Azure Data Factor, SQL database,
2. Others such as Angular, NodeJS, CSS, HTML, Javascript, etc
3. Micro-services and container technologies eg. Kubernetes, Restful API, OAUTH 2 and 2 Way SSL
4. Experience in building secure and resilient applications

• Experience in the following will be an added advantage:

1. UI/UX design
2. Adobe technologies eg. Adobe Experience Manager (Sites/Forms), Adobe Analytics, Adobe Target, Adobe Launch, Adobe Campaign, Adobe Audience Manager
3. Azure DevOps
4. GitHub

• Agile software development tools and standards eg. SCRUM
• Proven experiences in implementing, troubleshooting, performance tuning of web applications.

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

About our client: Our client is one of the Oil Tank Storage companies in the Oil & Gas industry.

About the role:

• Work with cross-functional teams in BU to understand department / use- case specific/ individual data needs & requirements, and identify opportunities to use data analysis to develop new strategies or improve existing working ways.
• Demonstrate understanding of the business to identify, analyze and interpret patterns or trends in data sets that help in improving business performance.
• Import data from various external and internal sources to bring meaningful insights into the business.
• Develop strong relationships with Global DnA office for collaborations on data engineering and implementing of existing ready data solutions.
• Work independently to design & create effective data visualizations, dashboards & reports that supports business decisions making.
• Monitor & gather feedback on implemented solutions, to ensure value creation and also keeping the focus on continuously improving customer experience.
• Provide insights on value to business and make recommendations for further solution developments to increase our competitive edge over competitors.
• Champion data projects and initiatives the BU embarks on that create value for the organization (eg. T360, Automation of Monthly Scorecard, etc.).
• Feature in business functions systems discussions, as the voice of the DnA department, to facilitate integration of systems.
• Run gap-analysis exercises to increase connectivity between our existing systems to contribute to achieving the full potential of our digital systems.
• Manage external connectivity requests from external stakeholders (eg. customers, government authorities, etc.).
• Singapore BU representative for deployment of Global-led Data projects.
• Support initiatives on advanced and predictive analytics data, such as specialized software tools and functionalities.
• Guide & inspire business (leaders) by giving demo’s, workshops, training, etc.
• Work with management, IT and other functions to determine organizational goals.
• Challenge the existing way of working vs a data-driven approach with all business functions.
• Run a ‘Data Champion’ programme, by identifying forward-looking and pro-data individuals, to further develop their capabilities and use cases.
• Regularly recognize successful data initiatives at the local level, to encourage adoption and conceptualization of such efforts.

About you:

• Academic degree in e.g. business informatics, econometrics, mathematics, IT or another data & analytics discipline.
• 3 to 5 years of relevant work experience
• Excellent stakeholder management & communication skills to convey complex concepts to both technical and non-technical stakeholders
• Possess strong verbal & written communication skills
• Demonstrated strong teamwork skills, strong analytical and problem solving skills
• Possess statistical skills and ability to work with large datasets
• Experience in data models and reporting packages
• Experience with agile scrum way of working
• Experience with using SQL
• Experience with Cloud data platform, data catalog tooling & data visualization tooling
• Experience with data science platform tooling, and object-oriented/object function scripting languages like Python
• Experience with AWS, Snowflake and Gitlab is a plus
• Experience with software development is a plus
• Data control & governance mindset
• Business acumen

Other:

• Work location: Jurong East
• Work hours: Monday to Friday

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

A glimpse of what you’ll do:

• Perform technical analysis and correlation on inbound traffic and internal telemetry to identify adversarial campaigns against public healthcare in the IT, medical device, and OT spaces. This will also entail leveraging threat intelligence generated by the threat intelligence team. Public healthcare refers to all public hospitals, polyclinics, and related institutions/agencies under MOH Holdings.
• Provide warning to cyber defenders and recommend countermeasures to safeguard public healthcare against the threat.
• After identifying active adversarial campaigns, work closely with threat hunters and incident responders to ensure that public healthcare networks are not compromised.
• Build a deep understanding of PH adversaries, their tradecraft, and their Tactics, Techniques and Procedures (TTPs).
• Generate reports on observed trends and insights from adversary campaigns conducted against public healthcare.
• Perform threat modelling at the public healthcare level.
• Provide cyber threat intelligence support to the incident response team during cybersecurity incidents.
• Perform regular updates to adversary threat campaign analysis playbooks.

What you’ll need:

• Diploma and Bachelor's Degree in Computer Science, IT, or equivalent fields
• At least 10 years of experience in cybersecurity, of which there should be a minimum of 5 years of direct experience with demonstrable skillsets across threat intelligence, threat hunting, and/or incident response.
• In-depth understanding of networking, threats/vulnerabilities/risks, security controls, and analytical frameworks.
• Familiar with the Cyber Kill Chain, MITRE ATT&CK Framework, NIST Cybersecurity Framework (CSF), and other cybersecurity frameworks.
• Familiar with the latest APT TTPs.
• Self-motivated and detail-oriented, with strong analytical and investigative skills.
• Good collaborative and communication skills.
• Technical cybersecurity certifications (e.g. GCIA, GCIH, GCFA, GNFA, GCTI, OSCP, etc) will be an advantage.
• Relevant experience or demonstrable skillsets in two or more of the following areas:
• Intrusion detection, Penetration testing, Digital forensics, Incident Response, Malware analysis, Participation in CTF competitions or bug bounty programmes.

Benefits

• AL: up to 21 days
• ML: 14 days
• Flexibenefit: $660 per year
• Bonuses: total package ranging from 14-15 months

Interested applicants: kindly submit your resume to [email protected]

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Report to Head of IT to assist in the implementation of all application system projects, including POS, ERP, Digital eCommerce, etc
• Work with respective department heads to analyse and propose process solution
• Hands-on technical development skills to perform application enhancements in Navision C/SIDE, Microsoft Dynamics-Business Central, SQL scripts, Java scripting, or any other ERP applications
• Impart and groom junior staffs.
• Manage third-party developers to deliver customisation documentation with proper documentation
• Performs and conduct systems testing, user training & acceptance testing, and post mortem follow-up
• Responsible for quality of deliverables, and customer satisfaction.
• Lead Report Analytics implementation

Requirements

• Independent and self-motivated with excellent interpersonal, communication & reporting skills.
• Willing to get hands-on and work with the team
• Able to travel inter-state and overseas where required
• Preferred language: Chinese (Written and Spoken) due to the need to support our North Asia subsidiaries

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an Analyst Developer, you are expected to be passionate about programming and enjoy debugging. You are required to demonstrate professional knowledge and behaviour on assignments, taking care of customers’ needs, by working under the supervision of consultant and developing custom-fit programmes based on discussed standards to fulfil their requirements and distinctive technical tools.

Or,

As a Consultant Developer, you are expected to be passionate about programming and enjoy debugging. You are required to demonstrate professional knowledge and behaviour on assignments, taking care of customers’ needs, by developing custom-fit programmes based on discussed standards to fulfil their requirements and distinctive technical tools.

Your Responsibilities

• Involve in end-to-end projects, providing technical support and solutions to the functional consultant or project manager in dealing with customers to setting the next level requirements.
• Transform business system design and deliver quality solutions as per client’s requirements.
• Timely support with ongoing client engagements by being efficient in producing, testing, and deploying programs and applications based on requirements to improve existing software.
• Recommend and implement improvements for existing developments to satisfy guidelines and data privacy regulations through well-built content management.
• Evaluate transactional data to advise foreknowledge and practical strategies to promote business expansion.
• Gather, assess, organise and update on technical documentation to close gaps and fix/locate bugs in the system.

About you

Your Knowledge, Skills and Qualification

• Passionate about programming knowledge, enjoy debugging, creative in problem solving literally and figuratively, and attracted by IT and enjoys interacting with techies.
• Have certification in OpenText with proven experience in Content Server/ECM implementations.
• Keen to understand business challenges; have a nose for entrepreneurship and new innovative technologies to provide high value solutions to clients.
• Good to have some knowledge on EIM (like OpenText) but not a must.
• Effective problem solving, communication and interpersonal skills with customer focused mindset to explain complex matters in a simple way.

Your Experience

• Preferably have some development experience or exposure to the development environment in any software systems. preferably in OpenText.
• Experienced in troubleshooting and debugging for the consultant developer.
• Strong interpersonal and relationship building skills to work with clients.
• Self-driven and able to work well with different stakeholders.
• Be open to learning new things and excited to enrich your knowledge.

Deliver and maintain the information technology initiatives of Rainbow Centre with direction from the IT Manager to attain the operational objectives of Rainbow Centre.

Manage the campus technology infrastructure, inventory and the provisioning of effective and efficient IT services throughout the school which includes troubleshooting, project management, undertaking specific maintenance and upgrading tasks of IT and AV services.

Critical Work Areas

Manage & Execute Information Technology Operations and Service Delivery

• Provide end user IT Support (Service Desk) to ensure service standards for print services, infrastructure services (including network and telephony), user access to IT services and maintenance of laptop and desktops.
• Engage in routine (e.g. annual) planning, purchasing and deploying of IT and AV equipment for the RC campus and staff to achieve
  productivity goals
• Manage all software licences and hardware requisitions, its deployment to users, tech refresh and eventual condemnation

Monitoring & Reporting of Information Technology Operations

• Conduct audits to enforce IT Policies in RC.
• Monitor and analyse for preventative action the utilization of infrastructure services for reporting and trend analysis such as Internet Bandwidth, Device utilization etc.
• Monitor and review IT requests raised by users for monthly reporting to IT Manager for trend analysis

Develop, Deliver, Maintain & Review Information Technology Solutions

• Plan & execute projects to be rolled out in campuses (both software and infrastructure) with the IT Manager and other stakeholders.
• Collaborate with system owners to review solutions (including process, device, policy and architecture improvements) rolled out for evaluation and Return on Investment of solutions.
• Collaborate with internal and external stakeholders to identify areas of improvement and to develop solutions within Rainbow Centre for technology to enable for increased productivity and efficiency.

Job Holder Requirements

• Diploma in Information Technology or other relevant information technology fields.
• Preferably at least 4 years of experience in the information technology sector with relevance to the role. Fresh Graduates are welcome to apply.
• Advanced technical knowledge of computer hardware, software, Wifi network, IP telephony and AV systems including commonly used end-user operating systems ( Winnows, iOS, MacOS)
• Proficient in using Google Workspace administration
• Preferably have some programming experience, in HTML or JavaScript.
• Computer Network Administration for Wired and Wireless Networks & troubleshooting.
• Knowledge and experience in cybersecurity for endpoint devices

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values!

About the Role

As a Junior SIEM Engineer, you will play a crucial role in the development and tuning of our SIEM-based product. You will work closely with our team of experienced engineers, cybersecurity experts, and data scientists to enhance the efficiency, accuracy, and reliability of our security monitoring and threat detection capabilities. This is an excellent opportunity to gain hands-on experience in the cybersecurity, artificial intelligence & machine learning industry, and contribute to the protection of our clients' digital assets.

You will have the opportunity to influence customers to re-engage the company for additional projects or change requests and will be financially compensated for such.

Role and Responsibilities

The candidate is expected to perform the following duties:

• Assist in the design, development, deployment and implementation of SIEM-based features and functionalities for our security platform solution.
• Collaborate with senior engineers, data scientists and Universities partners to configure and optimise SIEM rules, alerts, and correlation rules to improve threat detection accuracy.
• Participate in the analysis and investigation of security events, providing timely incident response and remediation support.
• Support the research and development of new defensive techniques against the latest cybersecurity attacks.
• Contribute to the development and maintenance of SIEM documentation, including standard operating procedures and best practices.
• Monitor and analyse security logs, network traffic, and system events to identify potential security breaches or vulnerabilities.
• Stay updated with the latest trends and technologies in cybersecurity, AI, and ML to propose innovative solutions for continuous product improvement.

Experience and Personality Ideals

• 3+ years of experience in IT project management experience.
• Familiar with Office productivity tools for Scope of Work document writing, tender submissions and customer presentations.
• Have a passion for customers to be successful.
• Excellent customer problem management and problem-solving skills.
• Strong communication skills and the ability to establish and maintain strong customer relationships through effective interpersonal skills.
• Results oriented, great in collaboration and a self-starter who is highly motivated to support others to succeed
• Good objection handling and negotiating ability.
• Able to multi-task and manage multiple streams of work and opportunities simultaneously.
• Resourceful and able to manage own workload with minimal supervision.

Qualifications and Education Requirements

• Diploma / degree in Cyber Security, Computer Science, Information Security, or a related field from a recognized institution.
• Strong interest and knowledge in cybersecurity principles, methodologies, and technologies.
• Familiarity with SIEM concepts and tools (e.g., Splunk, Elastic Stack (Elastic / Elasticsearch / ELK), QRadar, Wazuh) is a bonus.
• Knowledge of vulnerability assessment and penetration testing, with certifications is a bonus.
• Basic understanding of networking protocols, systems administration, and cloud computing (e.g., AWS, Azure, GCP).
• Proficiency in one or more programming languages, such as Python, Java, or C++.
• Excellent analytical and problem-solving skills, with the ability to analyse and interpret security-related data.
• Good communication and collaboration skills to work effectively within a team environment.
• Eagerness to learn and adapt to new technologies and industry trends.
• Fresh graduates are welcomed to apply

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing cybersecurity firm.
• Exposure to cutting-edge technologies, AI, and ML in the field of cybersecurity.
• Ongoing training and professional development opportunities.
• Collaborative and inclusive work environment.
• Chance to make a significant impact on the security posture of SMEs.

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs.
• Gather requirements from users, design, implement, maintain application system, and project management.
• Deploy, maintain, and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 2 years of working experience in Relational Databases (DB2, MS SQL Server).
• At least 4 years’ in-depth hands-on application development experience in Pega PRPC and Pega frameworks.
• Skillset in the following will be an added advantage:
• Java, JavaScript, HTML/ CSS, Web Services (REST and/or SOAP)
• PEGA PRPC configuration, installation, external systems interface and database integration
• PEGA PRPC Production BAU Support
• Pega PRPC CSA/CSSA/CLSA certification

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

What you’ll be doing

• Perform system analysis, design and testing according to the project goal and needs.
• Gather requirements from users, design, implement, maintain application system, and project management.
• Deploy, maintain, and troubleshoot core business application including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Develop, analyse, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.

What you’ll need

• Degree or diploma in Computer Science, IT, or relevant field
• At least 4 years’ in-depth hands-on application development experience in Pega PRPC and Pega frameworks with Pega PRPC CSA/CSSA/CLSA certification
• At least 2 years of working experience in Relational Databases (DB2, MS SQL Server) is an advantage
• Skillset in the following will be an added advantage:

1. Java, JavaScript, HTML/ CSS, Web Services (REST and/or SOAP)
2. PEGA PRPC configuration, installation, external systems interface and database integration
3. PEGA PRPC Production BAU Support

Benefits

• AL: 14 days
• ML: 14 days
• Medical card
• 1 month bonus upon completion of contract
• Renewable contract

Interested applicants: kindly submit your resume to [email protected]

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an IT Help-Desk Analyst, you are expected to provide IT technical support, understand and be able to learn and develop knowledge and behavior on tasks assigned to you. You will assist the analyst and consultant in dealing with customers and organizing activities.

Your Responsibilities

a. Providing accessible, timely, effective, and efficient quality service responsive to either first-line support or end-user software or hardware queries via email, tickets, phone, or face-to-face.

b. Providing 1st level troubleshooting, technical problem solving, and 1st line maintenance tasks.

c. Able to take calls, analyze problems, answer questions, and provide advice about the software or app.

d. Incident tracking, regular updates on open support issues, and ensuring that all support calls are accurately logged, updated, and closed.

e. 1st and 2nd level resolution and troubleshooting calls related to laptops and systems.

f. Coordination for employee user account administration, activation, changes, and terminations.

About you

Your Knowledge, Skills, and Qualification

a. Positive customer-focused attitude, understanding, and appreciate the role of customer services in providing both IT helpdesk and applications support services.

b. Able to multitask to handle multiple issues simultaneously.

c. Committed to service excellence as a core value.

d. Understand and commit to work and improve stakeholders’ response times.

e. Visible and approachable on-site support of user population.

f. Trained and knowledgeable in IT Helpdesk support will be preferred.

g. Certificate (ITE, NITEC), diploma, or attendance certification in any IT Helpdesk training under the Career Conversion Programme will be advantageous.

Your Experience

a. Experience in customer services role, providing software troubleshooting knowledge on laptops and applications. Candidates with past experience in other customer services can also be considered.

b. Experience with IT Helpdesk Incident experience service request processes are advantageous but not essential.

Our organization

Delaware Consulting Asia Pacific Pte Ltd (“delaware” in short) is an IT consulting company in Singapore with global connections. We deliver advanced ICT solutions and services, guiding our customers through their business and digital transformation. We partner with SAP, OpenText, Microsoft, and Salesforce, as well as a group of technology partners to support our customers with truly omni-channel customer experience.

Our Team

We are a dynamic, stimulating team of highly motivated professionals with attention for personal development in your expertise.

• We offer a continuous process for learning, development, and growth.
• We offer a challenging and dynamic job.
• We know there’s more to life than work. We organize team events and impromptu drinks: Nothing better for team spirit, right?
• We are a flat organization with short lines of communication.

Your Role

As an Analyst Intern, you are expected to demonstrate knowledge and behaviour on assignments, for customers and activities with important attention to the team aspect. You will have the opportunity to collect data, prepare reports and structure problems to solve them.

Your Responsibilities - to be performed during the internship.

a. Interaction with the clients at the forefront, making sure that their requirements are captured, understood, and interpreted correctly.

b. Close collaboration with team members and the clients to understand and translate their needs into solution design, including clear descriptions of business logic and pseudo-code.

c. Collaborating with internal team members throughout the entire consulting cycle from A to Z; from business analysis to implementation and support.

d. Creating and maintaining comprehensive project documentation and performing risk management to minimize project risks.

About you

Your Knowledge, Skills, and Qualification

a. Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.

b. Strong analytical, dynamic, and problem-solving skills, yet a creative mindset.

c. Excellent communication, relationship building and teamwork skills.

d. Ability to work independently and take initiative.

e. Demonstrate ability to learn quickly and adapt to new technologies.

f. Strong interest in the field of IT.

Your Experience

a. Understand business challenges, and have a nose for entrepreneurship and new innovative technologies to provide high-value solutions to clients.

b. Possesses excellent communication skills, able to explain complex matters in a simple way.