Total 72,739 it manager job vacancies in Singapore

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

1) Design, develop, integrate and implement applications

2) Provides technical guidance to the users

3) Software support and maintenance of deployed products and solutions

4) Strong hand-on experience in ASP.Net C#, .Net Technologies

5) Knowledge of Object-Oriented Programming and SQL

6) Able to work as a team

7) Assisting staff in printers and preferable knowledge in operating of printers, system and software installations

8) Ability to manage a hosting environment, including database administration as well as scaling applications to handle load change

• Provide technical support for incoming queries and issues related to desktop support, mobile device management, video conferencing.
• Install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
• Wipe drives with proper chain of custody and inventory management.
• Resolve incidents and upgrade different types of software and hardware.
• Installation of new hardware for customers, such as new monitors, docking stations, or keyboards devices.
• Accurately record, update and document requests using the IT service desk system.
• Resolving service delivery and client issues in a timely professional manner.
• Determine the best solution based on the issue and details provided by customers.
• Identifying and escalating business and technical challenges as appropriate

Job Requirements:

• Diploma / Nitec in IT, Computer Engineering, Electrical, Electronic or relevant
• 1 to 2 years of relevant experience
• Mandarin speaking - to work with chinese associates
• 5 days work (Monday to Friday / 9am to 6pm)
• Work location at Harbourfront, Keppel Bay Tower
• Salary $2600 - $3000
• Start work immediately or within short notice

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Roles & Responsibilities

• Provide technical support to end users on Desktops, Laptops, Printers and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Provide corrective maintenance to System such as card access, CCTV, security, network, server systems etc
• Perform Install, Move, Add and Change activities
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues
• Arrange On-boarding and off-boarding users
• Any other tasks as assigned by the management

Requirements

• Strong technical skills in trouble shooting issues related to IT products
• At least 1 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Can work independently
• Fluency in both written and spoken English
• Able to go onsite and provide support as required
• To resolve IT issues at Outlets at shopping mall (orchard area).
• Salary will comensurate with experience

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Duties and Responsibilities

• Supervise and manage a team of IT desktop support engineers to provide effective and timely IT desktop support, advice, guidance and timely problem resolution to achieve desired operational outcomes.
• Manage day-to-day work activities of a team, including rostering, customer experience, SLA and prioritising and allocating service tickets.
• Provide level 1.5 technical support and advice to users on EUD related issues or queries.
• Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Assist IT Business Partner with miscellaneous administrative and management duties.

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum 5 years of working experience with 2 – 3 years of team lead experience in managing and supervising a team.
• Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Good customer service, communications and problem-solving skills.
• Knowledge in ITIL processes will be an advantage
• Good communication skills.

Job Description & Requirements

Job Responsibilities:

• Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of work.
• Setup, configure and maintenance of computer hardware, network and system
• Troubleshoot and provide IT technical support to end-users on hardware, software and network issue
• Manage data protection and cyber security function.
• Maintain IT assets, system documentations and software license.
• Knowldege on adminstrating 365 Environment, Security and Intune is an added advantage.

Job Requirements:

• Diploma in Computer Science or relevant qualifications
• Broad technical understanding of Window OS and Microsoft 365 with basic IT network skillset
• Able to work independently with minimum supervision
• Good interpersonal, communication, analytical and problem solving skills.
• Good working attitude and willing to learn.
• Able to work on Public Holiday

• Working days: 5 days + Alternate Saturday (full day)
• Working hour: 8:30am - 6pm
• Salary: $1900 - $2500
• Office Location: Near Ubi / MacPherson MRT

Responsibilities:

• Work closely with management to achieve task/projects
• Plan and manage the schedule for operations to fulfil projects timelines and requirements
• Respond to customers and plan operations to service past projects.
• Monitor operations manhours.
• Proper documentation for job filing and input information into sever
• Perform department administrative and operational tasks
• Undertake any other ad-hoc projects/duties assigned

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Job Overview:

We are seeking an experienced and highly motivated Quality Assurance Lead to spearhead the Quality Assurance (QA) pillar within our Digital Transformation Office. The successful candidate will play a pivotal role in ensuring the quality, cybersecurity, and compliance of domain products align with the client's standards. This leadership position requires a strategic thinker with a strong background in QA methodologies, cybersecurity practices, and compliance frameworks.

Responsibilities:

1. Define and Develop Controls, Procedures, and Metrics:

• Develop and implement an overall QA strategy aligned with the client’s goals and objectives.
• Lead the definition and development of controls, procedures, and metrics for quality, security, and compliance during the development and sustainment phases. (in areas like DevOps, CICD Pipeline, Functional Testing, Security Vulnerability etc)
• Communicate and harmonize these controls, procedures, and metrics across projects/products delivery teams to ensure consistency and alignment with client standards.
• Identify areas for process improvement and implement best practices to enhance efficiency and quality.

2. Independent Quality Assessment:

• Conduct independent quality assessments on domain products, collaborating with project/product delivery teams to address findings and mitigate risks.
• Be accountable to the client's Governance Board for product acceptance and deployment release, including the clearance of vulnerability assessment reports.

3. Periodic Compliance Checks:

• Conduct independent periodic compliance checks on selected systems annually, post system go-live, based on applicable standards, policies, and directives.
• Identify risks and compliance issues, submit reports detailing findings and recommendations, and track the rectification progress by project/product teams until closure.

4. Continuous Improvement:

• Drive continuous improvement efforts to enhance IT quality, security, and compliance for domain product delivery.
• Identify opportunities for improvement and suggest recommendations, including the exploration of automation tools and methods to streamline processes.

5. Risk Management:

• Identify and assess potential risks to the quality of software products and develop mitigation strategies.
• Work proactively with key Project Members e.g. Project Manager and Test Manager to prevent and address quality issues throughout the development lifecycle.

Job Requirements/ Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum 10 years of experience in project delivery role for IT/ Consulting domain
• Proven experience (min 5 years) in a leadership role within Quality Assurance, focusing on product quality, cybersecurity, and compliance.
• In-depth knowledge of QA methodologies, cybersecurity best practices, and compliance frameworks.
• Strong understanding of controls, procedures, and metrics used in software development and sustainment.
• Experience with vulnerability assessment and resolution processes.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Proven track record in driving continuous improvement initiatives.
• Relevant certifications (e.g., CISSP, CISM, ISTQB) will be a plus.
• Public Sector experience will be advantageous

By applying for this role, you have read and acknowledge the data privacy statement via this link - https://www.temus.com/job-applicant-data-protection/

Responsibilities:

• To implement, manage and ensure the effectiveness of network security and cybersecurity controls.
• Ensure the security controls are complied with the Bank and regulatory requirement.
• To establish and review network security and cybersecurity related policies and procedures.
• Work closely with Head of Department and/or the Senior Management for the alignment of network security and cybersecurity strategy direction and initiatives.
• Increase the Bank’s cross functional capability to manage security by establishing and embedding cultural and behavioral goals that relating to network security and cybersecurity.
• To perform, coordinate and review network security relevant assessment and network security self-attestation program.
• To provide network security and cybersecurity related awareness training.
• To prepare and provide required statistical and reports for internal and external party.
• Be primary responsible in managing compliance risk inherent in the day-to-day activities, processes and systems for which it is accountable.
• To undertake ad hoc tasks as and when required by the Head of Department and/or the Senior Management.

Requirements:

• Recognized Bachelor’s Degree in Computer Science or a related discipline preferred.
• CISA/CISSP or related certificate.
• At least 2 years of relevant experience in a similar capacity.
• Prior working experience in the banking sector will be advantageous.
• Knowledge and interest in computer systems.
• Ability to multi-task and work under pressure.
• Good interpersonal skills to handle stakeholders across multiple departments.

Key Responsibilities:

• Manage full spectrum of HR & Office Administrative functions including recruitment, onboarding & offboarding, employee relations, performance management, as well as office administration.
• Ensure compliance with Singapore's employment regulations and HR best practices.
• Review and improve existing HR policies and procedures to enhance workplace efficiency.
• Handle employee engagement, well-being programs, and retention initiatives.
• Address and resolve HR issues, grievances, and disciplinary actions.
• Oversee employee training and development programs.
• Oversee office administration, ensuring seamless day-to-day operations.
• Manage office facilities, supplies procurement, and administrative budgets.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Human Resources, Business Administration, or equivalent.
• At least 3 - 5 years of HR & Admin experience.
• Good understanding of local employment laws and regulations.
• Ability to start work within short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Highlight:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• Fun & friendly environment
• Location: Tuas Avenue

Responsibilities:

• Develop and oversee applications development and maintenance to improve company productivity.
• Take responsibility for company devices and networking needs.
• Perform regular system checks and maintenance to prevent hardware issues.
• Provide tiered support for network and system issues, including troubleshooting, escalation and coordination with external vendors as needed.
• Carry out testing and commissioning of CCTV, Access Control, Intercom, Fire Alarm, Public Address and other Security & Communication systems.
• Manage IT assets, plan and apply necessary patches as needed.
• Establish Cyber Security policy and data storage needs.
• Custodian for usernames passwords.

Requirements:

• Degree in Computer Science, Information Technology or related field.
• At least 2-3 years of relevant experience.
• Knowledge and experience with ERP systems.
• Strong knowledge of IT infrastructure, including servers, networking & cloud solutions.
• Hands-on experience with system integration and troubleshooting across various platforms.
• Responsible, team-player and organized.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

• Manage daily operational demands and supports business continuity to develop the organisation's strategic growth plans and setting the direction for new projects.
• Work closely with each worksite to plan for fuel stock, ensure fuel quality and approve complex maintenance work.
• Handle strategic contractual issues with customers and maintains strong relationships with key business stakeholders.
• Direct business and digital transformation efforts and continuous improvement projects to optimise resources, costs and operational efficiency.
• Ensure compliance with safety, quality, and environmental regulations and governance policies.

Requirements:

Degree in any relevant discipline.

• At least 5 years of fuel farm operations experience in the Aviation industry.
• Stong leadership and good communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Benefits

1. Competitive Earning Potential: Basic salary up to $3,000, plus $200 transport allowance and commission, with potential monthly earnings above $4,000.
2. Autonomous Role: 100% hunter role with full ownership over sales targets and client acquisition.
3. Professional Growth: Develop expertise in B2B sales within a high-growth, fast-paced environment.
4. Location: Sims Lane, close to amenities and public transportation.
5. Dynamic Work Environment: Join a motivated team focused on innovative sales and client acquisition strategies.

Job Description

We are looking for an ambitious and driven Sales Manager to join our team. As a 100% hunter, you will prospect, connect, and close deals with new clients, creating opportunities that drive our growth. This role offers autonomy and challenges, ideal for someone who thrives in a high-growth, target-driven environment. You’ll use your sales acumen to build relationships, recommend tailored solutions, and make an impact on our business success.

Roles & Responsibilities

• Actively prospect and acquire new clients through cold calling and social outreach.
• Sales targets, managing and achieving monthly growth goals.
• Identify business opportunities, conduct market research, and implement effective sales strategies.
• Set up meetings with potential clients, offering solutions that meet their needs.
• Collaborate closely with team members to ensure seamless sales processes and results.

Requirements

• At least 1 year of relevant B2B sales experience, preferably in a high-growth company.
• Proficiency in understanding the Accounts Receivable Cycle.
• Highly motivated and resilient with a “hunter” mindset.
• Able to work independently with strong organizational and communication skills.

Additional Information

• Location: Aljunied
• Compensation: Up to $3,000 basic + $200 transport allowance + monthly commission (potential to exceed $4,000).
• Working Days/Hours:Monday to Thursday: 9am - 7pm
  Friday: 9am - 6pm

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Key Account Manager (Sales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage the channel strategy by identifying/building/maintaining connections with key management stakeholders and new partners.
• Drive profitable growth and market share growth within the partner network, enhancing sales performance and revenue.
• Present and create/bring awareness of the organisation’s products portfolio.
• Identify opportunities for broader engagement within client organizations and subsidiaries.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years of relevant sales experience.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description:

• Plan and execute data centre migration
• Oversee procurement of new servers and network equipment
• Manage data migration and verification processes
• Set up new Server Room compliant with Green Book standards
• Migrate Wireless and Wired LAN, WirelessSG, and WAN migrations
• Minimise operational impact during transition
• Ensure compliance with security and industry standards
• Any other services to be assigned in relation to IT setup and support.

Requirements:

• At least 5 years’ experience in ICT Project Management / IT Infrastructure Projects, particularly Data Centre relocations
• Strong knowledge of data centre operations and network infrastructure, servers
• Relevant IT certifications (e.g., ITIL, CISSP, PMP) preferred
• Familiarity with Green Book standards for server rooms
• Excellent project management skills
• Experience with risk management and mitigation in IT projects
• Strong communication skills to liaise with various stakeholders

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organizations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the role

• As a PMO you are expected to drive various tasks related to customer migration.
• You will be communicating closely with different clients to help them with the ISO20022 migration, a change in format payment announced by SWIFT.
• Evaluate and oversee the project to ensure they are meeting company standards, adhere to budgets, and meet deadlines
• You would be responsible in developing project plans and distributing and allocating resources accurately
• Creating reports for senior managers and stakeholders
• You will handle Japanese clients and help them with their migration

About you

• Proven work experience as Project Manager Officer
• At Least 2 years of consulting experience
• Having knowledge/experience of bank sales industry
• Preferably with experience in ISO migration
• Have handled big projects and has exposure handling global projects
• Good Communication skills
• Can speak English and Japanese at business level to better connect with clients.

The detailed job scope is as the following:

Organization, management and full integration of the operation

• Owner of MSA & - Ensuring operational compliance with the MSA
• Owner of SLA Compliance - Owns Key Measurements, Service Levels & Critical Deliverables
• Reporting - collect data for key deliverables and generate reports as per SOW requirement.
• Owner of TR Compliance – Enforce TR control process to meet relevant TR regulations.
• Process design, review, audit and improvement
• Document Control – Owns Document Control Compliance
• Change Management – Owns change management process
• Knowledge Transfer – Monitors & reports on knowledge transfer continuity and accuracy.
• Continuous Improvement – Perform trend analysis, assist in root cause analysis, utilize best practices, and assess customer satisfaction survey results to determine areas for improvement.
• Global application FPOC to Applied.
• Organize and host Monthly, Weekly, Quarterly meeting.
• Staff On-Boarding – Contributes to screening of candidates, Non-Technical Consistent training for English speaking agents, includes language, customer service technique training for both new hire and existing employee.
• Transition Phase – Owns critical milestone compliance

Functional Knowledge

• Regarded as the technical expert in service desk and deskside operations
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within service desk and deskside operations

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view.

In this role , you need to ensure precise and efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the project teams and budgets and resolving challenges. Also, they are responsible for consistent, effective and cost-worthy delivery.

You Will:

• Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
• Led and delivered multiple small to medium sized development and enhancement of projects
• Performed project estimation, planning, monitoring and control for different stages of the project
• Handled end to end service management, process development and project evaluation in line with business case.
• Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• Minimum 3-5 years of experiences in managing & leading a team
• Strong experience in IT Infra Operation and Project Management
• Experience working in Whole of Government (WOG) environment is preferred
• Experience in managing end to end projects and managing client’s expectation
• Effective interpersonal skills, both written in English and good presentation skills
• Good leadership, analytical and problem-solving skills
• Positive attitude, fast-learning, energetic, able to perform in challenging environment
• Able to work independently as well as in a team

Job Description & Requirements

(1) After-sales support for Huawei Cloud services;

(2) Responsible for cloud service availability architecture improvement and problem identification;

(3) Responsible for technical support during customer major guarantee, such as on-site technical exchange, fault location and delimitation, drill program output and other guarantee technical work;

(4) Responsible for the compilation and output of related technical documents and support the standardization of customer service;

(5) Delivery of Huawei Cloud - operation and maintenance management, to help customers business smoothly migrate to the cloud;

(6) Improvement of service capacity of TOP customers;

(7) Responsible for delivery of Huawei Cloud service support plans

Highlight:

• Permanent opportunity
• 5 days work week, normal office working hour
• Great career progression
• Fun & friendly environment
• Location: Ubi

Responsibilities:

• To establish, develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• To collaborate with internal teams to ensure client needs are met and achieved.
• To identify and develop new business opportunities for upselling and cross-selling additional products or services to existing customers.
• To create and implement account plans and strategies to achieve revenue and growth targets.
• To track account performance and report on key metrics.
• To serve as primary point of contact for clients, addressing their expectations, needs, issues, and requests promptly and professionally.

Requirements:

• Minimum Diploma, preferably in IT related field.
• Minimum 2-years of relevant working experience (IT, account management).
• Excellent interpersonal, organization, negotiation, and presentation skills.
• Positive mindset, result-oriented, prominent level of initiative and integrity.
• Strong negotiation, communication, and interpersonal skills.
• Experience with business fundamentals.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Job Overview:

We are seeking a proactive and experienced IT Operations Manager to oversee IT operations, support infrastructure management, and ensure seamless IT service delivery. The ideal candidate will possess a strong background in IT infrastructure and service management and bring valuable experience in managing IT operations for a client-centric environment.

Key Responsibilities:

• Client and Vendor Management: Conduct regular meetings with clients and contractors, lead discussions, and prepare detailed meeting minutes to document decisions and follow-ups.
• Operations Planning and Control: Develop, monitor, and oversee IT operations plans, ensuring effective management and timely execution of operational activities.
• Ticket and Issue Management: Manage open tickets and track issues with relevant product principals to ensure timely resolution and client satisfaction.
• Service Monitoring and Improvement: Apply IT Service Management (ITSM) principles to improve IT service quality, ensuring that all services meet clients' standards and expectations.

Key Requirements:

• Experience:Minimum 5 years of professional experience in IT roles, including at least 3-5 years in IT operations management.
  Hands-on experience in general IT infrastructure management, including familiarity with network, server, and security operations.
  Knowledge of IT Service Management (ITSM) processes, with a focus on improving service delivery and client satisfaction.
  
• Qualifications:Minimum Diploma in an IT-related field.
  ITIL Foundation certification is required; additional technical certifications (e.g., CompTIA Network+, Microsoft, Cisco) are advantageous.
  
• Age Range: Preferred candidates aged 28-38 years.

Additional Skills:

• Leadership and Communication: Strong leadership skills with an ability to chair meetings and effectively communicate with clients, contractors, and team members.
• Organizational Abilities: Detail-oriented with excellent organizational skills to track operational activities, manage issues, and ensure smooth IT service delivery.
• Technical Competence: A solid understanding of IT infrastructure and service management processes, with a capability to handle various technical issues related to IT operations.

We are seeking an experienced IT Security Project Manager to lead and oversee security projects, ensuring timely delivery and alignment with business objectives and compliance standards. This role involves coordinating with various teams, managing resources, and mitigating risks.

Responsibilities

• Define project goals, timelines, and budgets. Ensure projects meet quality standards.
• Maintain communication with stakeholders to align goals and secure necessary approvals.
• Identify and mitigate potential security risks to ensure compliance with policies.
• Work with IT, security, and business teams to allocate resources and prioritize tasks.
• Keep detailed project records, including progress reports and compliance checks.
• Enhance project and security processes for efficiency and compliance.

Requirements

• Degree in IT, Computer Science, Information Security, or related field.
• 3+ years in IT project management, preferably in IT security.
• Knowledge of cybersecurity, risk management, and compliance.
• Strong communication, leadership, and problem-solving abilities.
• Experience in regulated industries (banking, finance).
• PMP, CISSP or similar certifications are advantageous.

• 100% onsite role
• IT Application project / Outsystem project
• 50% IT Application + 50% IT Project

about the company

My client, a leading organization is seeking a Manager, IT Application who will focus on the implementation and management of OutSystems projects. This role will balance responsibilities between application management and project management, ensuring best practices are advised and followed while supporting users effectively.

about the job

• Lead the OutSystems project lifecycle, from initiation through to delivery, ensuring timely and quality outcomes.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Monitor project progress and performance, implementing necessary changes to achieve project goals.
• Oversee the application landscape for OutSystems, ensuring optimal functionality and user satisfaction.
• Advise and guide vendors on best practices in application development and implementation.
• Conduct regular reviews and assessments of the application to identify improvement opportunities.
• Provide technical support and guidance to users, addressing their needs and resolving any issues.
• Develop and deliver training sessions and materials for end-users to enhance their understanding of the application.
• Work closely with stakeholders, including IT, business units, and vendors, to ensure alignment of application strategies with business objectives.
• Foster a collaborative environment that encourages open communication and teamwork.

successful candidate

Proven experience in application management and project management, particularly with OutSystems or similar low-code platforms.

Strong understanding of best practices in application development and project execution.

Relevant certifications (e.g., PMP, Agile) are a plus.

whats on offer
The permanent role for Manager, IT Application will pay a salary range of $ 6,000 to $ 7,200 plus perks from the company.

To apply online please use the 'apply' function, alternatively you can contact Olivia Toh at 84046595. (EA: 94C3609 / R22109942)
https://www.linkedin.com/in/Oliviatoh-032330132/.