Total 66,159 manufacturing engineer job vacancies in Singapore

Responsibilities

• Responsible for coordinating and following up on IT projects implementation
• Responsible for coordinating IT related projects on technological analysis, solutions implementation, administration, and maintenance.
• Responsible for supporting ERP issues

Requirements

• Min Diploma in Computer Science / Information Technology or equivalent
• Min 1 year of working experience in D365/AX/NAV support
• Regional travel as and when required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for setting and operating CNC Machines
• Responsible for performing preventative maintenance on product equipment
• Responsible for performing other duties as and when required

Requirements

• Min Nitec in Engineering
• Min 1 years of working experience in Precision/ CNC Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Handle assigned Product from design to end of life and prepare the NPI schedules and ensure to meet the timeline.
• Monitor the progress of the product start from design to New Product Introduction (NPI) and site transfer until production ramp up.
• Liaise with respective functional department and teams to clear the roadblocks of any issue related to assign products.
• Develop continuous product improvement costing, process etc.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 3 years of product transfer experience in Electronics industry.
• Able to multitask and good computer knowledge.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

DevOps Engineer | AWS | Azure | Python

Working location: Central

Working hours: Office hours (Hybrid)

Remuneration package: Basic + AWS

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated peers, we welcome you to join us. These are newly created positions with many opportunities to make a difference!

Responsibilities:

• Actively participate as a valuable member of an in-house engineering team dedicated to mastering the design, development, and operation of Cloud Platforms.
• Learn and assist in deploying and managing applications on cloud platforms under guidance.
• Explore opportunities to contribute to automation initiatives at scale across multiple Cloud Service Providers.
• Seek guidance and provide support on DevOps methodologies, focusing on Automation, Availability, Scalability, and Resiliency.
• Focus on learning and contributing to API development, backend automation using Python, and ensuring code deployment security through various CI/CD toolchains like GitLab, Atlassian, and Terraform.

Requirements:

• Basic understanding of Python programming language.
• Interest in cloud infrastructure deployment and automation.
• Eagerness to learn agile development, secure pipelines, and deployment automation practices.
• Familiarity with version control systems like Git.
• Desire to explore cloud services such as AWS, Azure, and GCP.
• Willingness to learn about challenges in large-scale distributed systems.
• Enthusiasm for code security and the use of open-source tools in relevant domains.
• Passion for automation.
• Good to have: Basic understanding of Terraform and Bash scripting.
• Good to have: Interest in Cloud Landing Zone concepts like Control Tower, Terraform Landing Zone, Microsoft Azure CAF.
• Good to have: Curiosity about Site Reliability Engineering principles and application monitoring tools.

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43730" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

• Identify requirements and features for semiconductor equipment and create concepts and architecture of new equipment.
• Design mechanical systems which involve the selection and use of motors, actuators, gear drives, pumps, and valves.
• Responsible for design verification and validation testing to ensure compliance with specifications, safety regulations and product requirements.
• Create a detailed Mechanical drawing and apply analysis tools like Fish Bone Diagram and FMEA.

Requirements:

• Degree in Mechanical Engineering or equivalent
• At least 5 years of experience in Die Sorter.
• Familiar with 3D CAD software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System
• To carry out A&A work
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma/Degree in Mechanical or Electrical/Electronics Engineering
• Candidates without experience will be considered
• Preferably with experience in one or more of the following fields:
• Building Management System/Building Automation System
• PLC System
• Security, Access Control, CCTV System

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT, supporting end user
• Hardworking , positive attitude
• MNC work environment
• 5 days work (8.30am to 6pm) at Cecil Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Report to Design Manager / Project Manager / Project Director.

Review of instrumentation scheme.

Ground stability assessment.

Liaise with Design Engineer / Team Leader (C&S) for the estimation of ground movement.

Monitor instrumentation readings and liaise with Project Team regarding trend of instruments during construction. Raise Instrument Tracking form with register and monitor status if instruments are not stable.

Liaise with Temporary Works Design Consultants & Client regarding instrument locations, installation and frequency of instrument monitoring.

Submit Instrument As-Built Information and Reports with checklist to relevant authorities and maintain summary of instrument in the Instrument Review form for review meetings discussion.

Arrange meetings with construction team to discuss the trend of instruments and follow up with necessary remedial measures by construction team.

Follow up with construction team regarding instrument obstructions/damage. Maintain summary of damaged/obstructed instruments with status. To feedback to Technical Manager/Construction PM periodically.

Obtain and maintain instrument readout calibration status from sub-contractor.

Attend meetings with Client, Designers and Sub-Con regarding geo-technical and instrumentation issues.

Manage and co-ordinate the production of drawings / documents to relevant parties.

Submission of samples / product catalogues / technical specifications to design consultant and Client for review / approval related to Geo-technic.

Responsible for the document control of all instrumentation documents.

Ensure the issue of drawings / documents to relevant parties related to geo-technic.

Note : Please submit your CV to :- [email protected]

Responsibilities & Duties

• Responsible for providing engineering expertise and technical assistance for the installation, maintenance, troubleshooting, repair and modification of facilities and equipment, development and implementation of maintenance procedures and techniques for safe, reliable and efficient operation of the plant.
• Responsible for participating in production machineries installation, modification and maintenance
• Responsible in ensuring that all process equipment, utility installations and electrical installations are maintained and running at optimum efficiency.
• Responsible for defining and generating evaluation plan, and execute qualification plan for alternate component replacement or cost reduction.
• Responsible for working with supplier and procurement team to drive cost reduction and quality issue.

Requirements

• Min Diploma in Mechanical and Electrical Engineering or equivalent.
• Min 5 years of M&E working experience with main contractors.
• Strong knowledge of M&E details, working drawings and local construction practices

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Principal Software Engineer, Network Technology - Singaporeans only

Location: International Business Park

Job Description

We are seeking highly talented Software Engineer, Network Technology with experiences in developing

application or middleware on embedded system (automotive ECU system is preferable) for connectivity and

network functions.

Job Responsibilities

• Design and develop protocol stacks for Vehicle Network/Communication functions or systems

(including but not limited to Ethernet, CAN, LIN, FlexRay, Optical related.)

• Develop subsystem prototyping such as DoIP and SOME/IP stack based ecosystem.

• Lead or participate in product software architecture definition and design which meet automotive OEM

requirement.

• Ensure and carry out forward design process and document quality according to V model to fulfil

stringent automotive industrial ISO standard.

• Implement software programming to realize defined architecture & design.

• Behave independently as technology domain representative for internal and external customers.

Preferred Skills and Experience Requirement

• Strong capability in independent thinking, self-motivation and innovative thinking.

• Deep understanding of network layer components such as IPv4, IPv6, routing, forwarding, TCP/IP.

• Deep knowledge in applying C, C++, JAVA or other scripting for different embedded system

development.

• 8 years' experience in the embedded system development, ARM processor, preferably in automotive

industry.

• Knowledge of software development using embedded C, C++, C#

• Knowledge of OS, data structures and algorithms.

• Knowledge of streaming media protocol and AVB.

• Knowledge of Real-time operating systems (RTOS), Linux, Android Auto or QNX will be added

advantage.

• Experience in developing time-critical functions in embedded systems.

• Proficiency with network monitoring protocols and tools.

• Knowledge of security engineering (building secure systems), Operating Systems and network security,

common attack patterns and exploitation techniques.

• Knowledge of system security analysis techniques such as threat modelling, attack trees etc.

• Excellent written and verbal communication skills.

• Experience with Automotive industrial protocols will be added advantage.

Qualification

• Bachelor's degree or above in Information Security, Electronic, Computer Engineering, Computer

Science or related field

Working Hours:

Monday to Friday

9am to 6pm

Salary :

$4500 to $8500 per month

• Collaborate closely with the technical manager or team lead to meet project SLA (Service Level Agreement) objectives.
• Responsible for the installation, configuration, and providing post-sale support for IT security solutions.

Requirements:

• Diploma and above.
• At least 2 years of experience in an IT security environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Requirements:

1. Minimum 4 years experience including Pipe Jacking

2. Civil Engineering Degree recognized by the Professional Engineers Board, Singapore

3. Company Vehicle will be provided

Duties & Responsibilities:

1.Preparation of construction schedule and monitoring of work progress.

2. Coordinate and supervise the civil work progress.

3. Oversee the planning, drawing management and implementation of demolitions.

4. Conduct meeting with sub-contractors to update progress of work.

5. Ensure works are carried out in accordance.

6. Liaising with local authorities, client’s representatives and sub con and consultants.

7. Review project specifications, tender classification and construction drawings.

8. Assist project manager in daily works.

Responsibilities

• Prepare QA/QC procedures, Project Quality Plan, Method Statement, checklist and inspection form with project team members
• Monitor daily site QA/QC activities, ensure that QA/QC procedures, Method Statement and Project Quality Plan is adhered by the project team members
• Conduct raw material inspection, site inspection, testing, post installation check out (PICO) and issue QA/QC inspection report
• Monitor and ensure all the tools and equipment are calibrated when it is due and update in Tools and Equipment List FY XXXX
• Investigate the cause of non-conformance with project team members and recommend corrective / preventive actions, if require to prevent recurrence
• Ensure that all audit findings on non-conformance findings / reports and punch lists are properly addressed and closed together with the client
• Ensure proper documentation and filing of QA/QC records
• Conduct internal quality audit based on project quality plan and client requirement
• Attend client QA/QC meeting
• Assist in preparation of Final Documentations for handover to clients

Qualifications and Work Experience

• Diploma in relevant engineering
• Accredited ISO 9001 internal auditor certificate is an advantage
• Good QA/QC knowledge on electrical, signal and communication inspection and testing
• Good knowledge on interpretation of electrical drawings
• Good interpersonal, analytical and problem-solving skill
• Able to work independently
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

1. To perform frontline diagnostic of problem and attend to end user at desk on IT related issues from the incident ticket raised by the end users.
2. To assist and support on network printers and VIP’s printers related issue such as create/modify print queue.
3. To assist and support on Webex Conferencing Video/Audio such as connectivity and accessibility to the end users.
4. To assist on system administration for onboarding and offboarding of domain users on credential account creation and disabled. Password creation, reset and unlock from the Active Directory only.
5. To perform day to day assignment and creation of equipment (desktop and laptops) from the asset management tool, Glpi where deployment guide and coaching will be enabled to the Resident Engineers by Customer.
6. To perform License Management Tracking from the Glpi management tool.
7. To perform support on iPhone such as deploy + install / uninstall of application. Basic troubleshooting.
8. To attempt support activities for after business hour support for VIP users (Adhoc – Remote support or Onsite support needed if requires hardware intervention) – Weekend and Public Holidays as well.
9. To follow the SOP and escalation process given by Customer as well as able to communicate well with VIP users.

Contract is 1 year and renewable

Location : CBD Area

• Manage all aspects of the construction execution; from site preparations to build-out, are carried out in accordance with the project timelines and specs.
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Prepare construction progress reports based on contractual terms on time, cost and quality.
• Document action items and follow-ups from project meetings.
• Liaise with clients for site inspections, submission of necessary technical reports, and maintain all required records at the sites.
• Drive safety and sustainability.

The Requirements

• Possess a Degree in Civil Engineering or equivalent recognized by Singapore PE Board.
• Minimum 3-5 years' of relevant site experience work for mega projects is preferred.
• Must be technically inclined and possesses excellent problem-solving skill.
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and construction teams.
• Candidate can start work in short notice is preferred.

Only shortlisted candidates will be notified.

Description:

• Create new customer accounts and developing new business.
• Maintain existing customers.
• Introduce machinery solutions to customers.
• Knowledgeable of Market and Industry trends and competitors.
• Responsible for all Trade Accounts Receivable for customers under your charge.

Requirements:

• Diploma in Mechanical Engineering or equivalent
• With 5 years experiences in Sales industrial handling heavy equipment
• Familiar with China brand heavy equipment, Forklift, Excavator, Drilling Rig, Crawler Cranes
• Possess excellent communication, presentation and customer relationship skills

Benefits:

• Transportation and mobile phone allowance
• Commission Scheme

Responsibilities

• Responsible for providing technical support to the plating department laboratory and engineering and manufacturing activities
• Responsible in resolving all chemical related issues.

Requirements

• Min Diploma in Chemistry or Chemical Engineering
• Min 3 years of working experience in laboratory in chemical industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description

- Interviewing and recruiting staff, enforcing company policies and practices

- Provide advice to internal stakeholders on human resources issues to ensure employee satisfaction.

- Administrate workplace safety, employee benefits and employees’ grievances. (GHS, WICA)

- Manages work pass applications and renewals

- Assist with Training Administration

- Conduct exit interviews, and clearance including handling termination of employment cases.

- Assist in the preparation of employment contracts, staff confirmation, issuance of the letter for confirmation, salary increment, promotion, termination, misconduct etc.

- Maintain relevant personnel files and documentation in an up-to-date and organised manner.

- Assist in benchmarking positions against market to ensure competitive compensation.

- Assist with Annual Performance Management Exercise

- Other HR related duties by the Head of Department

QUALIFICATION, EXPERIENCE & SPECIFICATION

- Diploma / Bachelor Degree/ Specialised Diploma in Human Resources Management, Business Administration, or other equivalent qualifications.

- Minimum 2 years of full Human Resources Management experience preferably in a Food and Beverage Manufacturing environment.

- Well versed in English

- Producing Manpower/ Turnover report monthly and good with Excel / Pivot table. Able to create charts/ graphs for analysis by Management

- Strong knowledge of CPF, MOM, PDPA, and other related Laws

- Capable of working with minimum supervision and comfortably across different cultural environments.

- Meticulous and able to maintain strict confidentiality of sensitive information

- Good interpersonal and communication skills

- Prior experience with Infotech-HRMS and added advantage

Mechanical Design Engineer

• Working Hours: Monday-Friday [8.30am - 5.45pm]
• Location: Kaki Bukit
• Salary: $3,000-$4,500

Requirements:

• Degree/Diploma in Mechanical Engineering
• Degree with min 3 years design experience and Diploma with min 4 years design experience
• Good design experience in Machine Automation, Robotic Systems, Material Handling Systems and good to have experience in Fixtures & Tooling.
• Good knowledge on Solid Works / Pro E / AutoCAD
• Must able to travel in short notice & Good in Customer Engineering

Jobs Scope:

• To plan organize, co-ordinate and implement projects in timely manner
• Ensure schedule and requirements are met to customer criteria
• Participation in feasibility studies, quotation, design, product development to presentation.
• Follow up with hand on troubleshooting and training.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Responsibilities:

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Job Requirements:

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates will be notified.

Jonathan Tan

Consulting Manager

EA Reg No: R1545359

Recruitment Agency License No: 23C1498

Job Description

• Industry/Organization Type: Manufacturing of Scientific Instruments
• Position Title: Sales & Application Engineer
• Working Location: Upper Thomson
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $4,500 + AWS + Transportation Allowance/Reimbursement
• Duration: Permanent

Key Responsibilities

• Perform end-to-end sales processes, including lead generation, negotiation, and closure, for a range of Scientific Instruments.
• Actively seek out new business opportunities and achieve sales targets through strategic planning and market analysis.
• Provide detailed technical consultancy to clients, offering solutions and addressing application challenges.

APPLY NOW!!!

• Minimum Diploma in Chemistry/Chemical/Engineering with at least 1 year of relevant working experience
• Candidates with background in sales or laboratory experience would be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66161 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job description:

• Prepare basic design of heat, mass balance, PFD, P&ID, process calculation for Water & Wastewater, RO, Demin, Pre-Treatment, Biological, Chemical, Produced Water Treatment, Desalination, Electrochlorination, Zero Liquid Discharge, Ammonia/Sulphate Removal, Condensate Polishing, etc. applications.
• Knowledge of equipment sizing, vessel, tank and selection of material, instrumentation, control philosophy, cause and effect matrix, HAZOP, IPF, SIL study, IOM manual, etc.
• Prepare a bill of material for equipment and material and source for manufacturer, supplier and fabricator to build up the costing sheet with quotation and proposed additional AVL.
• Verification of performance guarantee such as process parameters, electrical power, chemical consumption, replacement, etc.
• Preparing datasheet for RFQ and review offers from sub-vendor for compliance to technical specification, Ex-d, ISA standards, codes and regulation.
• Support Tendering team in preparing proposals inline with tender requirements.
• Ensure all costs are captured accurately in the costing file. Review costings and technical solution with Head of Departments.
• Work with commercial and various cross functional teams like SCM, Project Management, Process, Mechanical applicants for supporting the bids in terms of techno-commercial costings and writeups.
• Identify potential risks in the bids, vendor quotations and estimates, and in any related contract agreements across customers/channels.
• Occasional travel to handle customer clarifications.
• Collects and archives documentations regarding the offer/order and records assumptions and decisions taken during the tendering process.

Job requirements:

• Bachelor Degree in Chemical/Environmental Engineering or equivalent.
• Familiar with international standards, codes and regulations, offshore and onshore.
• Minimum 3 years of relevant experience in Oil & Gas, Chemical, Power Plant Industries.
• Meticulous with ability to prioritize work tasks to meet deadlines.
• Good communication and presentation skills.
• Have experience working with international teams.
• Willing to travel.

Location: Jurong East

Working Hours: Mondays to Fridays @ 9:00 am – 6:00 pm

Cost Range: S$8k to S$9k

Requirements

Technical + Junior management role

1. Role and responsibilities

o This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.

o Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.

o Undertake tickets that are beyond the capability of Tier 1 Engineer.

o Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.

o Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.

o Devise technical propositions with validation to address highly challenged situations.

• Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
• Pick up new skillset for work requirements.
• Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

1. Technical Competency

Tier 2 must be skilled in the following:

Products Knowledge

• Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
• I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

Hands-on Skillsets

Hardware Issue / Patching / Vendor Engagement

• Provide remote or physical onsite support to rectify the technical issue.
• Understand the escalation process well enough to provide timely and accurate support to the team members.

Troubleshooting Skillset

Strong troubleshooting Knowledge in:

• Strong technical competency. Able to resolve 70% of the tickets undertaken.
• VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
• First Hop Redundancy Protocols (HSRP, VRRP – with and without object tracking).
• EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
• IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
• Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
• Intermediate understanding of Multicast (PIM-SM) – Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
• VRF-based troubleshooting for IP routing and Multicast.
• ACL, AAA, 802.1x, Radius and TACACS+.
• NTP, Syslog, local logging
• SNMPv2 & SNMPv3 – SNMP polling vs trap.

1. Mastery of New Technology

• Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
  • Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
  • Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing – air-gapped environment (SLR, PLR))
• High-level understanding of Cisco ISE for 802.1x and AAA
  • Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
  • Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed.