Job Title: Food Service Store Manager
Job Summary:
The Food Service Store Manager is responsible for overseeing daily operations in a food service establishment, ensuring customer satisfaction, managing inventory, leading a team, and meeting sales and profitability goals. This role requires excellent leadership, communication, and organizational skills to drive service quality, maximize efficiency, and enhance customer experience.
Key Responsibilities:
• Operations Management:
• Oversee daily store operations to ensure high standards of food quality, hygiene, and customer service.
• Manage inventory levels, order supplies, and reduce waste to optimize store profitability.
• Ensure compliance with food safety regulations and company policies.
• Team Leadership:
• Recruit, train, and manage staff, creating a positive and productive work environment.
• Schedule employees effectively, balancing labor costs with operational needs.
• Motivate team members to meet performance and service standards, providing coaching and feedback as necessary.
• Customer Service:
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Ensure that staff consistently deliver high-quality service, creating a welcoming and efficient customer experience.
• Implement customer loyalty programs and promotions as directed by company policies.
• Financial Management:
• Monitor and control expenses, including labor, inventory, and utilities, to achieve budgeted profitability.
• Analyze sales data, customer traffic, and trends to drive performance and identify areas for improvement.
• Maintain cash handling procedures and ensure financial accuracy in daily sales reports.
• Health and Safety:
• Maintain cleanliness and organization in all areas of the store.
• Ensure all team members follow health and safety protocols to provide a safe environment for staff and customers.
• Conduct regular inspections and maintain health and safety records.
Qualifications:
• 4 years of experience in food service, with at least 1 year in a management or supervisory role
• Strong leadership, communication, and organizational skills
• Knowledge of food safety regulations and best practices
• Proficiency in POS systems and basic financial management
• Ability to work flexible hours, including nights, weekends, and holidays
Skills:
• Customer-focused approach with a commitment to quality and service
• Strong problem-solving skills and ability to handle challenging situations
• Ability to multitask and manage time efficiently in a fast-paced environment
• Excellent interpersonal skills and the ability to motivate and develop a team
Food Service STORE Manager Requirements:
- Proven experience working in the food service industry.
- Sound knowledge of labor laws as well as food health and safety regulations.
- Excellent organizational and problem-solving skills.
- Outstanding leadership and management skills.
- Exceptional communication and customer service skills.
- Attention to detail.
- The ability to stand for extended periods.
- ALL RACES WELCOME.
- Chinese & English speaking
