The Company:
IOR Global is a privately owned international company that provides services in the international trade industry, acting as Importer and Exporter of Record (IOR/EOR) in over 100 countries worldwide.
IOR Global is a dynamic company with more than 10 years in the market.
The company operates three regional offices where all operations and coordination are managed:
- Americas Office: Located in Chile
- Asia Pacific Office: Located in Singapore
- Europe, Middle East & Africa Office: Located in the Netherlands
For further information, please visit: www.iorglobal.com
Position Opened: OPERATIONS MANAGER
Position Reports to: Zan Chan, Regional Manager APAC
Dotted Reports to: Chow Lai Fong, Senior Ops Manager APAC
Workplace: 12 Woodlands Square Woods Square Tower 1 #09-82 Singapore 737715
Work Schedule: Monday to Friday 09:00 to 18:00
Key Responsibilities:
Operations Management:
- Oversee and manage the end-to-end IOR/EOR operations for global shipments within the APAC region.
- Ensure timely and compliant clearance of goods in collaboration with customers, freight forwarders, and customs authorities.
- Supervise the verification of shipping documents, including invoices, packing lists, and certificates of origin for accuracy and compliance.
Compliance and Documentation:
- Maintain up-to-date knowledge of customs regulations and trade policies within APAC.
- Ensure compliance with all import/export laws and company policies.
- Oversee the management of accurate records for all shipments, customs entries, and compliance documentation.
Customer Relationship Management:
- Act as the primary point of contact for key clients, ensuring exceptional service and timely communication.
- Work closely with customers to gather necessary information and ensure compliance with local regulations.
Problem Resolution:
- Identify and resolve operational issues, including shipment delays, missing documentation, or customs holds.
- Develop and implement strategies for continuous improvement and operational efficiency.
Reporting and Analysis:
- Prepare and present Business Review/Quarterly Business Review, operational performance reports, including shipment status, compliance metrics, and key performance indicators.
- Analyze operational data to identify trends and recommend process enhancements.
Requirements
Education:
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience:
- Minimum of 5 years of experience in logistics, freight forwarding, or customs operations, with exposure to International Trade.
- Strong knowledge of IOR/EOR processes and international trade regulations, especially within APAC.
Skills:
- Strong leadership and people management skills.
- Excellent organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Problem-solving mindset and ability to perform under pressure.
Knowledge:
- In-depth understanding of customs documentation and import/export regulations.
- Knowledge of APAC trade regulations is a strong advantage.
Personal Attributes:
- Detail-oriented with a focus on accuracy and compliance.
- Proactive, results-driven, and team-oriented attitude.
- High level of integrity and professionalism.
Important Notice: IOR Global does not have a quota to apply for work permits for foreigners. Therefore, only candidates who do not require a work permit in Singapore will be considered.
What We Offer:
- Competitive salary.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Exposure to global trade and logistics operations.
How to Apply:
Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience to [email protected]. Please include the position title “Operations Manager” in the subject line of your email.
