Total 18,084 Full-time pr officer job vacancies in Singapore

Responsibilities:

• Oversee and lead the site safety team and subcontractors in the implementation of company's safety systems.
• Liaise closely with site operations staff and project manager on all safety and health issues.
• To supervise safety and promote safety conduct.
• To inspect and rectify any unsafe place of work.
• To correct any unsafe practice;
• Conduct regular safety inspection/audits to identify safety and health hazards and conduct safety gap analysis.
• Assist in accident reporting and investigations as well as tool-box meetings.
• Assist in all areas of safety planning and incident prevention.
• Assist in ISO OHSAS 45001 and ISO 14001 audits.
• Attend to any government agencies, insurance companies, auditors etc.
• Any other duties as stipulated in WSH Act.

Requirements:

• MOM registered WSHO.
• Minimum 5 years of relevant experience in building & construction.
• Possess good communication skills.
• Good knowledge in ISO OHSAS 45001 and ISO 14001
• Able to work across all departments and functions.
• Knowledge of the construction industry activities

Customer Service Officer

- Managing inbound and outbound calls

- Customer engagement

- Setting up appointments for the customers

- Identifying customers' needs, answering call and providing solutions/alternatives to issues

- Promote products and services when possible

- Building sustainable customer relationships;

- Excellent communication skills

- Excellent service-oriented & telephone etiquette

- Experience in Customer Service / Call Centre

- Provide excellent service to the customer (in the outlet)

- Well-versed in computer (Word & Excel)

- Hard-working, good team-work & pro-active

- Strong interpersonal & able to multi-task

Interested candidates, please call 6738 1133 / WhatsApp: 8133 0088 / 8133 3030

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Finance operations (efficiency & accuracy)

• Support Cashier Office function and resolve daily operational issues
• Support of ledger configuration for new product types in ticketing system
• Ensure timely & accurate reconciliation to ticketing counter’s and online portals daily sales against bank statement
• Ensure timely & accurate GST reconciliation relating to POS
• Review cashier office daily cash collection, cancelled tickets printed and miscellaneous receipt
• Checking of ad hoc credit card refund for counters and online portals
• Ensure timely update of SOP
• Managing brinks and operations support

Compliance

• Ensure that Financial Instructions Manual, Accounting Standards, Financial policies and all relevant statutory requirements (including IRAS GST policies), and procedures for financial matters are adhered to.

Business Partnering

• Engage with internal stakeholders (business units) in all POS matters
• Work closely with all parties, including auditors.

IT/system impact on Finance matters

• Participate in IT related projects and system development from finance perspective to ensure financial reporting requirements and back-end support are taken into consideration.
• Identify opportunities for improvement and enhancement within financial processes

Job Requirements:

• Diploma in Accountancy/ACCA or equivalent professional qualification
• At least 3-4 years of relevant experience of finance or accounting experience
• Analytical and meticulous with an eye for details
• Good problem solving skills
• Sense of initiative and responsibility with the ability to work with minimal supervision
• Good interpersonal and communication skills
• Able to meet tight deadlines and work under pressure
• Able to work in dynamic environment
• Well versed in accounting standards and internal controls
• Well versed in using various computerized accounting systems and familiar with ERP applications e.g Oracle
• Proficient with MS Office especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

The Chief Operating Officer (COO) reports to the CEO. Working in partnership with the CEO, the COO is responsible for the success of the group of businesses.

Leading a group of functional leaders, the COO will ensure the accomplishment of the company’s mission, vision, and overall goals.

As a key member of the company’s leadership team, the COO will take a leadership role in building, implementing, and overseeing sales & operations of the group, its systems, processes, workflows, and procedures. The COO will also play a critical role in helping to shape and guide the future growth and development of the organization.

-Commitment to results: The COO is a systems thinker who is customer focused and goal driven. This individual identifies relevant information and helps transform this information into individual and organizational knowledge and learning. This person is action oriented, innovative, and can translate broad goals into achievable steps. Anticipates and solves problems and takes advantage of opportunities. A self-starter and team player.

-Business savvy: The COO is an individual with knowledge and experience in management and administration and equipped with demonstrated know-how in integrating and coordinating diverse areas of management and governance.

-Leading change: The COO possesses the skills and implements the functions of a leader sharing the values, mission, and vision. Consistently displays integrity, models behavior, develops people, and builds teams. This individual deals effectively with demanding situations and designs and implements interventions.

-Motivating: The COO manages continuity, change and transition. This individual knows how to influence, enable others, and addresses the impact of attitude and action on the group.

The Chief Operating Officer provides direction to the Functional Leaders and ensures the effective deliveries of business activities for the group of businesses as summarized under “Responsibilities and duties”.

Job Requirements :

· A Bachelor’s Degree with a minimum of 8 years of experience in similar capacity/position.

• Must have at least 8 years’ experience within the fintech/web3 industry.

• Able to lead, advice and manage the entire operations of the group.

• Experience in managing complex enterprise.

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564 Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

We seek candidates to be outsourced to our clients!

Job Scope:
• As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback.
• You will also be involved in supporting service operations and deployment to improve customers' experience.

Job requirements:

• Resilient
• Good at multi-tasking
• Fast worker
• Adaptive
• Customer service experience would be preferred
• Desk-bound

Mon – Fri 8am – 5pm; Sat 8am – 12.30pm (Staggered Office hours, Alternate)

All qualified applicants, please send in your resume to:
[email protected]

Kris Goh (Outsourcing Team)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Scope:

· Maintain general cleanliness of classrooms and special rooms, general office etc.

· Escort contractors during maintenance works.

· Assist in traffic control and Gate duties during arrival and dismissal time.

· Look out and report any safety hazard and building fault found around the school.

· Basic knowledge and understanding electrical work such as resetting the DB during power trip.

· Provide logistical support for school events and activities, including carrying and arranging furniture and equipment.

· Closing and arming of school.

· Any other duties assigned by the Principal, Vice-Principals, Operations Manager, or any other authorised officer.

Requirements:

· Preferably have 1 year of related working experience in a school setting.

· Language proficiency – able to communicate in simple English Language

· Able to read, understand and reply WhatsApp messages in English for work assigned

Contract Period: 18 March 2024 to 17 September 2024

Location: Punggol

Salary: $1900/month

Working Arrangement:

· Mondays to Thursdays: 9:00am to 6:30pm, inclusive of 1hr lunch break

· Fridays: 9.30am to 6:30pm, inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

1. To prepare and deliver items per order.
2. Go on-board the vessel to supply their requirements.
3. Warehouse duties - preparation of orders to pick and pack products per vessel's order.
4. Logistics duties - delivery of products to its assigned vessel/port.
5. Must have Class 3 Driving Licence.
6. Have pleasing personality and be able to communicate accordingly.

Responsibilities

• Make estimates for maintenance parts sales.
• Prepare necessary quotations and negotiate with customers.
• Update and monitor progress of sales status.
• Prepare necessary reports relating to quotation and sales works.
• Issue job instructions and other relevant documents for the works.
• Assist in developing and maintaining software for sales work.
• Co-ordinate with other departments on matters relating to works.
• Report to superior on all matters relating to the section.
• Carry out any other duties as assigned by the superior.
• Keep proper records and filling of works carried out.
• Ensure all data and information are kept in confidentiality.
• Ensure compliance to the Environmental Policy, reduction of waste and prevention
• Ensure compliance to the Environmental Policy, reduction of waste and prevention of pollution.

Requirements

• Entry Level / No experience
• Diploma / Degree in Engineering field
• No experience
• Basic administrative skills
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing data.

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all works including all civil and architectural works, plumbing, sanitary, drainage, irrigation and sewer system, commuters facilities, road works, trial trenches and utilities diversion etc.
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems systems and gantry crane and submit evaluation report endorsed by a PE
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works associated to micro-tunneling and mining, Flyover works, sewer diversion (including shaft construction and pipe-jacking operations.

Requirements:

• Diploma or Degree in Civil and Structural Engineering
• At least 4 years’ of experience, of which 3 years experience in either geotechnical works or airport construction.
• Possess a valid RTO cert by IES Singapore

- Assist with the preparation of a construction health and safety plan

- Confirm necessary documentation was submitted to the relevant authorities

- Assessments and approval of contractor(s) health and safety plans

- Facilitate site health and safety meetings

- Identification of the hazards and risks relevant to the construction project through regular coordinated site inspections

- Establish and maintain health and safety communication structures and systems, distribution of health and safety specific documents to sub-contractors

- Compiling project specific emergency response and preparedness plans

- Testing the effectiveness of the emergency response plans

- Conduct site safety inductions

- Evaluate the levels of compliance of subcontractors to the project specific health and safety plan and client specifications through inspections and audits

- Oversee the reporting and investigation of project related incident

- Participation in management reviews of the health and safety system

- Review and update the health and safety plan

• Involved in Housing & Development Board (HDB) projects eg:

-Rainwater harvesting initiatives for HDB

-Renovation and improvement works for HDB Hub toilets

-Upgrades and enhancements for multi-storey carpark facilities under HDB jurisdiction

• Liaised with residents, overseeing daily repair routines among workers.

• Clarified Repair Method Statements for residents, maintaining accurate records and adhering to Client’s specifications.

• Addressed resident feedback and complaints, reporting outcomes to the manager.

• Organized work schedules to prevent conflicts during repairs, fostering positive relationships with residents.

• Coordinated site inspections and managed defect rectifications.

• Planned and coordinated timely execution of works within flats, ensuring smooth project operations among residents, contractors, consultants, and authorities such as Town Councils and HDB. Proactively addressed complaints stemming from construction activities.

• Managed inquiries, feedback, and project-related complaints, following up with appropriate actions for resolution.

• Handled additional responsibilities as assigned.

• Involved in Housing & Development Board (HDB) projects eg:

-Rainwater harvesting initiatives for HDB

-Renovation and improvement works for HDB Hub toilets

-Upgrades and enhancements for multi-storey carpark facilities under HDB jurisdiction

• Liaised with residents, overseeing daily repair routines among workers.

• Clarified Repair Method Statements for residents, maintaining accurate records and adhering to Client’s specifications.

• Addressed resident feedback and complaints, reporting outcomes to the manager.

• Organized work schedules to prevent conflicts during repairs, fostering positive relationships with residents.

• Coordinated site inspections and managed defect rectifications.

• Planned and coordinated timely execution of works within flats, ensuring smooth project operations among residents, contractors, consultants, and authorities such as Town Councils and HDB. Proactively addressed complaints stemming from construction activities.

• Managed inquiries, feedback, and project-related complaints, following up with appropriate actions for resolution.

• Handled additional responsibilities as assigned.

Leads a team responsible for administrative support, logistics, human resources, procurement, and sales & service support. Their duties include:

• Managing a team of 4 staff covering administrative support, logistics, HR, and procurement.
• Assisting in implementing environment, health, and safety programs and ensuring compliance with the Personal Data Protection Act.
• Handling administrative tasks such as managing invoices, ordering supplies, and maintaining records.
• Collaborating with the Managing Director to set policies and procedures, researching productivity methods, and submitting reports.
• Overseeing logistics operations, including deliveries, warehouse management, and quality standards compliance.
• Managing sales and service support, maintaining the company's LinkedIn page, and resolving customer issues.
• Procurement responsibilities include maintaining supplier relationships, managing inventory, negotiating rates, and resolving discrepancies.
• HR duties involve staffing, training, salary benchmarking, leave administration, performance evaluations, and maintaining personnel records.
• Acting as a team player, offering assistance to colleagues, and performing any other tasks assigned by senior management.

Requirement

• Min. Bachelor's in Business Administration or similar.
• Min. 10-15 years in Healthcare industry.
• High integrity and commitment to ethics.
• Strong leadership and problem-solving skills.
• Proficiency in MS Office and SAP preferred.
• Ability to work under pressure and after hours.

If interested, please email your resume to [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

The Patient Service Officer is to manage daily patients' discharge and preparations of their bills. She will be taught to handle the submissions of Medisave/ Medishield Life claims including those the Private Medical Insurance claims through The MidiClaim system.

Responsibilities:

• Process patients' refunds through cheques and credit cards in a timely manner.
• Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
• Check ledger to ensure the accuracy in billing including the Letter of Certification
• Performs daily discharges of patients form wards. Provide itemized detailed bills and private medical insurers as and when requested
• All other ad-hoc duties that are assigned from time to time

Requirements:

• Min O Level
• Computer knowledge
• Sensitive to numbering

>> Job title: Public Relationship Officer

>> Location: 1 Selegie Road Singapore 188306

>> Working hours: 6pm to 3am

>> Salary: $4000 - $6000

>> Preference: Full-time job

HIGHLIGHTS:

- Attractive BONUS + Extra Incentives

- One-on-one coaching system

- Career Progression

- Frequent Bonding Events

- Personal Development Training


RESPONSIBILITIES:

- Arrange and schedule in all assigned on-stage performances of the company

- Attend and arrange for rehearsals and work with other performer

- Work with performers to fine-tune performance

- Keep and update weekly routine performances

- Assist the performer in selection for optimal performance standards

- In charge of the admin of the performer including reporting to the management

- Need to manage the staff and assist the management in handling all the issues of the performers

- Attend monthly meetings pertaining to stage performance matters Requirements

- Ability to communicate well with staff/ performer from East Asia

- 3 to 4 years’ experience as Performing Artiste Manager or related manager

- Has experience as Performer is a plus

- Knowledge of Mandarin Pop or Jpop Kpop is advantageous

- Strong stage experience

REQUIREMENTS:

- Team Player

- Good Learning Attitude

- Citizen or PR preferred

Wave Entertainment Welcome you to join our team!

What You'll Do:

Duties could range from the following:

1. Implement and manage various service contracts
2. Prepare and collate information for monthly reports, costing and quotation
3. Check and verify contractor’s claims
4. Plan and implement the various works programmes in accordance to budget provisions and schedules
5. Carry out one or more activities namely: cable fault repairs, diversion works, 66kV equipment or substation maintenance works, District Office maintenance works, DC units maintenance works
6. Perform site management and supervise contractors and accede to rules & regulation of relevant authority
7. Attend to customers’ feedbacks and/or 66kV equipment’s alarm and fault
8. Ensure records are filed properly and data are updated promptly
9. Perform standby duty during and after office hours
10. Performs standby duty for special events

What You'll Need:

1. Diploma in Electrical Engineering field from a recognised Polytechnic in Singapore
2. 2-3 years of relevant working experience in power related fields is preferred
3. Knowledge in electrical network would be an advantage
4. Timeliness and good management of multiple tasks
5. Able to work independently and as a team member
6. Good observation and analytical skills
7. Responsible and take ownership of tasks assigned
8. Able to work on odd timings upon activation, ad-hoc tasks beyond work scope and public holidays and weekends if necessary

What We'll Provide:

1. Join us to empower the future of energy
2. There are abundant opportunities to learn, grow and remain relevant in the industry
3. You will have mentorship opportunities with technical experts in various engineering specializations.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Roles & Responsibilities

Job Description

• Industry/ Organization Type: Trading
• Working Location: East - Ubi Road 1
• Working Hours: 5 days / Monday-Friday: 10am - 5pm

Key Responsibilities

• Provide after-sales support
• Prepare quotations, Purchase Orders and Invoices (XERO/MYOB)
• Any ad hoc and admin duties
• Min. 2 years of working experience in a related field with Higher Accounting Certificate or Bookkeeping experience
• Training is provided to an inexperienced candidate

Carry out Risk Assessments and consider how risks could be reduced.

Conduct In-House Training and brief on Risk Assessment and Safe Work Procedure to ensure that the workforce have adequate skills and knowledge.

Maintain and review of Safety Policies and Objectives.

Maintain mandatory records and other documentation as may be required by the regulatory authorities.

Perform statutory duties of WSH Officer as stipulated in the WSH Act.

Monitor and inspect work sites to ensure that safe work practices are carried out in all work operations and compliant with WSH Act requirements.

Incidents investiagtion and propose recommendations to the management for adoption.

Liaise with regulatory bodies on safety related notices & issues, ensuring certifications are up to date and relevant.

Conducting Emergency drill

Involving in audits as and when necessary

Job Responsibilities:

• Conduct indoor and outdoor security patrols in workers dormitory
• Prevent unuathorised entry, trepass, intrusion and acts of vadalism
• Prevent abuse of facilities provided in the Site by occupiers (including visitors)
• Conduct crowd and vehicle traffic control
• Ensure security office doors are securely locked at all times
• Control and direct traffic movements during morning and evening peak hours
• Ensure that all personnel register at the designated security counters and issue visitor pass in exchange for valid photo identification documents.
• Conduct audit check on security passess to ensure only authorised vehicle and personnel can access

Job Requirements:

• Candidate must possess PLRD
• Able to write and read simple English.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Non-Executives specializing in Security/Armed Forces/Protective Services or equivalent.
• Flexible work schedule (5/6 days week) - Day / Night Shift available
• Working location: Changi East area

· Attend to walk-in applicants applying for loans, including working with business partners and tapping on external resources for referral of loan cases

· Ensure the eligibility of all loan applicants to proceed with loans and evaluate how creditworthy or not the applicant might be based on their history and current finances before recommending them for approval.

· Timely processing of bilateral and syndication loan drawdown, rollover, rate fixing, billing, repayment, and facility fee collection.

· Support remittance and deposit placement functions.

· Perform AML screening as well as pre & post-transactional handling.

· Timely and proper response to internal/external stakeholder inquiries and on matters relating to the services provided by the Branch.

· Maintain proper records of all loan files.

· Perform daily reconciliation, audit confirmation, management, and regulatory reporting.

Job Requirements

· Strong working knowledge of back-office operations

· Working understanding of regulations, industry guidelines, and best practices.

· Knowledge of AML & Terrorist Financing as well as Operational Risk issues.

· Meticulous and good problem-solving skills.

· Conversing and consulting in Mandarin language may be required for Chinese-speaking customers

· Preferably with tertiary education with at least 5 years of relevant working experience in Loan Sales / Operations.

Other perks or benefits:

• Competitive Salary Package

• Attractive Performance bonus

• Medical and Dental benefits included

Xingang Investment Pte Ltd is an equal-opportunity employer and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.