Total 293 programme director job vacancies in NTU Main Campus, Singapore

• Proactively initiate business development activities of existing and new corporate clients
• Assist the Department Head to design and implement business plans and programs
• Establish and maintain strong working relationships with key clients
• Create relevant marketing materials and client lists
• Build and maintain an accurate and up-to-date client database
• Manage end-to-end transactions
• Create strategic and powerful tools and systems, including proposals, presentations and collaterals
• Support the Department Head in day-to-day operations and administrations
• Coordinate with internal and external parties for property transactions
• Provide high quality pre-sale and post-sale services to clients
• Coach and train the team as it grows

Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams and the Center of Excellence (COE) team which provides expertise in specific industry or functional verticals (Digital, Risk, Business Solutions and Sellers)

What a Director, Management Consultant, Visa Consulting & Analytics for Regional Southeast Asia does at Visa:

We are looking for an individual to join us as a Strategy SME in Visa Consulting and Analytics practice lead for Regional SEA team based in Singapore. This individual will act as a Subject Matter Expert (SME) for payments strategy consulting across regional cluster comprising of Indonesia, Philippines, Vietnam, Myanmar, and Cambodia (IPVMC) working with the respective VCA Market leads. The Director will be responsible for significant components of client consulting engagements, and in some cases leading end-to-end delivery of these engagements, within the Strategy practice vertical. Typically, this will involve the Director interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

Usually, 2-4 months in duration and running in parallel, potential projects could include payment strategy review and roadmap design etc. It would also include driving strategic engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data driven solutions to drive growth of payments with clients, development of industry landscape evaluations and best practices.

Every day is different but a sample of the things you can expect to accomplish include:

• Project Leadership and Business Development: Lead the delivery of Strategic advisory engagements across the regional cluster (IPVMC)
• Business Development: Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Revenue goals: Be responsible for achieving Payment Strategy practice advisory revenue goals
• Thought Leadership & Solution Development: Collaborate with the Asia Pacific Hub Payment Strategy Practice in the development of thought leadership, solution set plays and other assets that Visa’s market teams can use to scale and deliver impact to the payment landscape

Why this is important to Visa

With a rapid change in the payment landscape, new regulations around Open banking and Open data, new bank licenses and emergency of new fintech players – the payment ecosystem is rapidly evolving and our clients are looking to Visa as the payment experts to help them navigate through the opportunities and challenges that these changes pose. Visa with its global reach and clients across regions is seen as to be best placed to assist our clients sharing global trends and best practices as they try to solve strategic business problems and drive growth in payments.

• To maximize sales earnings and profitability by winning new clients, achieved by successful implementation of the sales plan.  On-going contribution to the continued improvement of the sales and marketing team through the development of documentation and processes that support short, medium and long term sales and marketing strategies.
• Required to market and sell IQ-EQ services and business development across Asia
• Win new business prospects by creating, refining and implementing Asia sales strategy.
• Manage and develop the new business sales process, procedures and related documentation.
• Lead relationships with third parties (lawyers, accountants, placement agents, financial advisers, valuation providers, bankers, etc.).
• Manage and refine marketing strategy including promotional activities such as mailshots and press releases.
• Represent IQ-EQ at industry seminars, networking events and conferences.
• Target profitable potential leads aligned with IQ-EQ’s target business profile and sector.
• Lead sales process from initial contact, meeting and presentations, fee proposal process, negotiation and closing.
• Create and deliver presentations, RFPs and fee proposals.
• Develop an understanding of new clients’ business model and processes. Identify opportunities to add value to clients through referrals and introductions to other product ranges which will result in additional income.
• Establish and foster effective relationships with new business prospects and industry contacts to strengthen IQ-EQs’ name and reputation within the industry.
• Facilitate an effective end-to-end lead generation engagement process when tendering for business.
• Contribute to the collection of market intelligence to ensure IQ-EQ has up-to-date data on potential target customer base and competitors.
• Maintain hands-on relationships with new clients until they are taken on by client services team.
• Act as the facilitator and coordinate work required from IQ-EQ by the client in the new business stage to ensure that it is successfully completed.
• Manage and complete work required by the client in the new business stage (including guidance through the fund-raising stage, interaction with fund formation lawyers, and assistance with fund documentation as required by the client).
• Develop and refine the sales function by mapping out sales-related processes/procedures and communicating these to the team.

Your Career

As we continue to grow as an organization, we are hiring premier Major accounts sales professionals to run and drive sales engagements into Strategic FSI account in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major FSI accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

The Senior Director of Internal and Executive Communication, Asia Pacific, drives the direction and development of the internal communication strategy and plan for the region with the primary goal of energising Visa’s culture through an invigorated and modernised approach that gets people excited and generates enthusiasm about Visa’s business strategy, purpose, and culture. The role serves as the principal internal communication advisor to Asia Pacific Leadership Team for key strategic communications to engage the wider Visa population on relevant business priorities and key milestones, and is accountable for all internal communication for the Regional President of Visa Asia Pacific. 

Key Responsibilities:

• Drive the direction and execution of the internal communication strategy and plan for Asia Pacific, aligning with global communication goals to energise Visa’s culture, drive business growth, and advance & protect Visa’s reputation. And applying best practice internal communication principles.

Invigorate executive internal communication

• Provide strategic counsel and tactical support to the Regional President to generate enthusiasm and engage employees on regional strategic priorities. This includes driving the agenda planning and content development of quarterly Asia Pacific Town Hall meetings (in collaboration with relevant functional comms leads), as well as preparing decks, emails, and internal social networking content related to business, purpose, people, and culture.
• Develop annual plan for Regional President across internal communication channels.
• Write talking points, speeches, slides, and other executive and division materials.
• Develop and implement metrics and measurement processes into Executive communications to demonstrate impact, effectiveness and drive ongoing improvement.
• Provide strategic counsel and support to the Head of People on change programs.

Modernise internal communication

• Establish Communication as a strategic and commercial function that is a trusted, strategic counsel to the business stakeholders. 
• Develop proactive and creative internal communication campaigns that inform, engage and inspire employees based on key business and culture themes.  
• Lead the development and execution of the strategy and content development for Asia Pacific-wide dynamic digital communication channels which may include newsletters, Insite, digital signage and Engage (when introduced).
• Develop and implement best practice communication principles, including embedding robust analytics and measurement processes into communications strategies. Analyze and share relevant metrics to stakeholders to demonstrate impact, effectiveness and drive ongoing improvement.
• Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture.
• Develop the regional strategy to drive adoption of and engagement with Visa’s new internal social networking tool.
• Partner with colleagues across the Communications organization, at global, regional and market levels, to ensure message alignment and to generate agenda and content ideas.
• Localise global internal communication campaigns and drive the development of regional internal campaigns that drive adoption and consistent delivery of key messaging and concept.
• Partner with colleagues across the Asia Pacific Communications organization to provide strategic counsel on effective internal communication tactics to boost understanding and engagement on business strategy and regional priorities, including for product, innovation, and B2B content.
• Equip market communication leads with the necessary support and materials to amplify and bolster awareness of global and regional internal communication campaigns within their markets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business.

NielsenIQ BASES helps clients from various industries such as FMCG, finance, pharmaceuticals to develop and commercialize new product or services that generate profitable growth. We do this by identifying unmet consumer demand, optimizing innovations to deliver on that demand, quantifying the opportunity of those innovations and help accelerate commercialization success with more precise launch plans and real-time optimization of in-market activities.

Responsibilities

• Direct revenue responsibility and ownership of commercial agenda for a portfolio of clients
• Support the business growth by hunting for new business opportunities beyond the current portfolio of clients
• Develop and manage client relationships by designing research studies to solve innovation related business issues
• Strong consultative and analytical skills are a must along with an understanding of overall commercial goals, as a requirement in this role will be to identify future opportunities through client engagement / spot repeat business potential and carry those conversations forward
• Senior level client engagement is a must – associate must be comfortable and confident to explain difference in innovation approaches, align/understand and speak to how our solutions/outcomes fit with client business and strategic goals
• Associate would be expected to lead/own other work streams such as training programs, thought leadership pieces, etc.
• Liaise with other internal teams like analysts and operations to get the right study design and timelines

MAIN DUTIES

• Ensuring accuracy of data and configuration as a basis for good revenue management
• Analysis of past performance as a lesson to improve future results
• Analysis of competitors rates strategy, performance and promotion offers
• Management of distribution channels
• Management of business gained to ensure optimal allocation
• Forecasts based on past performance, current holding, market intelligence as basis for optimization
• Recommend and establish pricing strategies. Focus will be to devise day-to-day and week-to-week strategies to maximize yield and occupancies in our wide and varied markets.
• Planning, developing and implementing plans which increase sales: Marketing and advertising campaigns for electronic distribution; Special promotion according hotel needs on public channels/ for wholesalers/ for hotel Sales Managers
• Management of group requests from sales team
• Communication with Accor Reservation Services and Accor Database Management.
• Communication with all departments concerned (Front Office/ Reservation/ Sales Managers/…) regarding the changes of pricing policy, promotion, waitlist bookings

Position Requirements

• Technically proficient in Opera, Dataweb, Resaweb, Atacsweb, ASA Sales, ASA Rates, B2B Extranets, B2C Extranets
• Eye for Detail
• Autonomous
• Ownership

ADMINISTRATION

Revenue Management

• Provide and accurate analysis towards pricing and yield management for driving both individual and group segments
• Work with the Cluster Director of Revenue to plan availability of the hotel's room inventory across all distribution channels including PMS (Property Management System), TARS and third party web sites
• Ensure sufficient competitor’s intelligence related to its pricing, products and positioning in the market place
• Develop a thorough understanding of various Channels of Distribution (e.g. Wholesales, Inbound Operators, Travel Agents, the Internet, etc.) and be up to date on current and prospective trends in each segment
• Through research, communication with peers and experience, proactively develop new tactics and techniques aimed at maximizing yield

Distribution

• To monitor pricing across all distribution channels
• To manage availability across all distribution channels: TARS, offline OLTAs, B2B, B2C extranets
• To verify consistency of information on websites.
• To monitor results and hotel exposure on the websites.
• To monitor rate & inventory integrity in all distribution channels. 

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 

• Supports the teachers in preparing materials and resources needed for learning experiences in the classroom
• Support teachers in preparing classroom for sessions and clearing up after sessions
• Support teachers in implementation of lesson plan, classroom management and carrying out classroom routines
• Provide support to students to ensure smooth class transitions
• Ensure a safe and stimulating educational environment for the well-being and safety of the children
• Perform miscellaneous job-related duties as assigned
• Provide administrative and logistical support for the development of outings and other outreach activities.

• Candidate must possess at least GCE ‘N’ Level/O’Level/NITEC
• Desire to learn about autism and the patience to teach special needs students
• Passion to help special needs students maximise their talents and potential
• Good verbal and written communication skills in English
• Strong problem-solving and organisational skills
• Working hours: 8am to 5pm, Mondays to Fridays

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

The Senior Director of Sales, Issuing Solutions for AP will be accountable for driving top line revenue growth and overall market adoption of Issuer-centric Products across the region to support Visa’s aggressive growth targets for Value-Added-Services (“VAS”).  This role to be based in Singapore will involve a quota-based SIP (Sales Incentive Plan), and reports to the SVP, Regional VAS for AP.

This leader will drive maximum value within our existing installed customer base with primary responsibilities to drive revenue, retention and renewals, and the day-to-day relationships with our most strategic clients.  Through operational excellence, this leader will ensure optimal customer engagement post sales.

The role works closely with Global VAS Leadership, regional Issuing Solution leaders, and country Sales leaders to craft sales strategies for each market and key account, set and manage to a sales outlook, and closely manage a pipeline of regional deals.  Success will require close partnership with regional functions (including, but not limited to Issuing Solutions, Product Management, Group Country Management, Finance, Risk, Business Planning) to ensure regional sales and business goals are met.

Importantly, the Sales focus for this role will be on an Issuer-centric client segment vs. a specific Product domain.  As such, the leader will be accountable for managing Sales of multiple Product domains that address the needs of Visa’s Issuer clients.  This will include select Risk and Acceptance Solutions in addition to Issuing Solutions; and the selected leader will manage a team of sellers with fluency across each.

This leader will actively build a Sales program and strategy that aligns to Visa’s proven Sales Methodology.  Central to this methodology is identifying how customers define success and then link Visa Products and Services to specific customer needs so they achieve their defined goals.  Sales programs must consider direct-to-client Sales and resale/referral channels that include Visa’s many relationships with Payment Technology Partners.  This role is also accountable for documenting Customer Success Plans to accelerate revenue activation and scale clients’ business.

The selected leader must have organizational savvy and interpersonal skills to build fast rapport and credibility.  S/he will have a proven track record of success in fast-paced environments with demanding timelines; and will be equally comfortable interacting with “C-suite” executives and junior team members.  Finally, this leader will be accountable to grow and nurture a new and diverse team. 

Responsibilities:

Exceed aggressive sales targets for Visa Issuing Solutions AP Sales

• Work cross functionally to develop and deliver annual and 3-year revenue and profitability plans
• Support build of and adherence to regional ‘go to market’ plans
• Achieve objectives and outlook by leading sales alignment with global and regional Issuing product and solutioning teams and other Visa functions
• Proactively help AEs to identify opportunities to leverage existing Issuing products and solutions
• Achieve quarterly bookings and revenue goals for Visa Issuing Solutions services
• Drive teams to create a high value pipeline for new business and upsells
• Lead teams through the sales cycle from prospecting through close
• Enable sales acceleration and prioritization of activities with high potential client targets, use cases, industry segments, etc.
• Lead regular pipeline review and problem-solving sessions with salespeople and help problem solve when client plans are stalled

Lead the sales team to achieve results

• Manage a regional team of sales and business development managers; oversee other functional activities as needed (e.g., Marketing)
• Ensure high performance, team cohesiveness, and individual seller development
• Deploy resources for optimal growth across the wide set of opportunities
• Establish consistent, effective processes that incorporate the use of proven sales methodologies
• Build team’s product knowledge across all related Product domains so they can demonstrate product/service capabilities to customers
• Align client goals and timelines, executive engagement, and the effective delivery of value propositions
• Inspect progress and adjust activities as needed to achieve results

• Drive implementation of sales initiatives, report sales activity levels, close monitoring of forecast and pipeline
• Ensure roll out and adoption of sales best practices

Work with cross-functional partners to ensure we have what we need to be successful with our clients

• Manage close working partnerships with Visa stakeholders in each market/region – GCMs, AEs, Heads of Product, Risk, Corporate Relations, Legal, Interchange, etc.
• Collaborate closely with regional leadership and global Product to ensure the regions product requirements are clearly understood and delivered
• Partner closely with regional and global Sales enablement functions – including GTM & Commercialization and Sales Operations – to adhere to best practices in making Visa Products easy to buy and easy to sell
• Partner with local Sales Engineering teams to inform detailed development and delivery of customer-centric Issuing solutions
• Work with local and global Product teams to improve the go-to-market strategy, define the right value proposition, and construct to meet client needs.
• Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
• Work with Client Delivery and Client Services to handoff the sale to implementation and ensure well-run projects
• Facilitate the capture and communication of client feedback on product and value-added services to inform product evolution.

About us 

We are a global FinTech & RegTech success story growing rapidly across North America, Europe, and Asia. We are customer-centric and passionate about our clients. We have an amazing market fit and are operating in the right market with the right solutions. Our clients are facing evolving risks, massive cost increases, and a crowded competitive landscape, compromising their growth trajectory and overall profitability. 

Fenergo is leading the market transformation of Client Lifecycle Management, designed to drive automation and scale, improve our clients-clients user experience, and accelerate the adoption of Cloud Services within our industry.  As such, we are a category-killer in our segment.  Our brand exemplifies credibility and thought leadership, garnering numerous awards for our digital customer journeys, solutions, and services.  Today, we are on track to eclipse 2B USD in valuation and will accelerate towards 3-4B USD within ~3 years.  As a Director of Sales, you would play a significant

What does this role entail?

• Meet or exceed sales/revenue objectives through new client growth to support overall company growth goals.
• Completes sales cycle responsibility, including lead generation, qualification, and overall pipeline management and development.
• Develops and executes a structured prospecting plan to target mid-large companies across industry verticals, selling software solutions and consulting services to C Level Executives, Management Teams, and end users.
• Develops effective relationships with key decision makers within the customer or prospect's organization to sell client the best product and service to close the gaps and improve costs.
• Negotiate legal and financial agreements, such as NDA’s & MSA’s, etc.
• Build and manage strategic relationships with operational and executive staff or prospects to ensure the highest levels of efficient operational interaction.
• Use existing relationships within the partner organization to develop deep and trusted advisory relationships and net-new deal leads generation.

Desired Experience

• 8+ years of experience with proven success in software sales to financial services industry
• Strong sales experience working with complex customers and segments of their business, across all levels if stakeholders, include C-level executives.
• Excellent interpersonal skills build trusted internal and external relationships.
• Results driven, self-starter that can excel in a fast-paced environment.
• Dynamic interpersonal skills are a critical success factor for this role, including assertiveness, impactful communication style with ability to influence actions/business decisions, high energy level with a bias for action, high credibility/respect from colleagues, and an enthusiastic attitude.

Nice to have / Skills that could make the difference.

• Experience selling into banks across ASEAN
• Previous experience selling Risk and Compliance solutions.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs. 

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What’s in it for you?

• At Fenergo, we believe that our employees deserve the best, which is why we offer a comprehensive benefits package that puts your health and well-being first. You and your loved ones will have access to medical, dental, and vision care, as well as life insurance coverage. We also provide an annual health screening to ensure you stay in tip-top shape.
• We value your work-life balance, which is why we offer a generous 23 days of annual leave, as well as three paid leave days for the end of the year.
• Our hybrid working policy and flexible hours allow you to work in a way that fits your lifestyle. Plus, if you need to work from home, we've got you covered with a work from home set up allowance.

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

We are looking for an individual to join us as a Seller/Fintech SME in Visa Consulting and Analytics, Hub Practices team based in Singapore. The Visa Consulting Airline Director will be a subject matter expert across this critical industry sector. They will be key in ensuring that our engagements are of an exceptional quality and deliver value to all parties.

This individual will be responsible for leading significant components of client consulting engagements, within the Airline/Travel. Typically, this will involve the analyst interacting with the client team, leading projects, gathering and managing inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

We would expect the successful applicant to have deep domain expertise as the role involves advising clients within the airline industry to support them to utilise electronic payments and payment related data to grow and optimise their business. Ideally the successful applicant’s domain knowledge should include specific industry level customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,) as well as a holistic understanding of industry trends, players, best practices along with multifunctional experience across strategy, optimization, organization etc.). The role requires the successful applicant to be able to lead workshops with clients across all levels in the organization, develop proposals that meet the client needs identified and deliver engagements to address the needs identified.

Principal Responsibilities/Key Results Area

• Ongoing evolution of the Airline consulting strategy within the Seller/Fintech  consulting practice

• Holistic understanding of the Airline industry (trends. players, best practices, multifunctional experience across strategy, optimization, organization etc.)

• Domain knowledge at industry level of customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,)

• Development and expansion of offerings relevant to Airlines that support business growth including data related services, cobrands, Value Added Services etc.

• Build close relationships with Airline partners to develop expert understanding of their specific evolving needs.

• Strong desire to collaborate with colleagues across Hub functional practices Strategy, Product, Risk, Digital, Managed Services and our regional and global teams to utilize their expertise and share yours

• Ability to engage effectively with all levels of the organization of both Visa and clients.

• Development of client proposals, delivery of client engagements and ongoing upskilling of colleagues

• Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa’s continued leadership and excellence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We’re expanding and are actively looking for an experienced and highly motivated talent to join our Revenue team. You’ll be working alongside Partnership, Marketing and Customer Success team to generate sales leads in a fast-paced and collaborative environment.

Responsibilities

• Build business development pipeline by proactively identifying opportunities and engaging with key prospects
• Plan and execute a territory plan with clear account prioritisation
• Build relationships with multiple stakeholders and influencers across the customers’ organisations

• Uncover customers’ pressures, challenges and priorities to effectively position our offering to meet their business objectives
• Participate in pricing and tender/proposal reviews with senior management to ensure alignment to the customer requirements
• Possess a thorough knowledge of the market, and the solutions and services Xtremax provides

• Minimum 5 years of relevant sales experience
• Impressive track record in B2B or B2G sales, with key established connections in the relevant sector
• History of successfully developing and maintaining senior client relationships
• Demonstrate good empathy and listening skills

• A highly self-motivated and independent initiator with excellent interpersonal skills
• A team player who is willing to work for the success of the team and its goals
• Excellent communication, negotiation and presentation skills
• Candidate must possess at least a Bachelor’s Degree in a relevant field
  

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Job Scope

Under the general guidance of the Director of Finance, you oversee and direct all aspects of the finance function, including the accounting operation, financial reporting, managing relationships with lenders and compliance with tax and other governmental authorities.

Reports directly to the Director of Finance on all day-to-day operational matters affecting the hotel, and directly to the Director of Finance on all finance matters.

Essential Responsibilities

• Supervises the accounting department of the Hotel
• Directs the accounting departments of the hotels to ensure strong accounting procedures and controls are in place, and financial reporting is timely, reliable and accurate.
• Responsible for all staffing matters for the finance function including recruitment, training and counseling of employees.
• Oversees hotel accounting systems and ensures full use is made of system capabilities.
• Responsible to produce the most effective and efficient accounting organization and processes to support the hotel’s operations.
• Provides financial support to the Director of Finance/GM and the hotel Executive Committee, including periodic reporting, financial analysis, forecasts etc. 
• Provides financial input on all significant business decisions.
• Monitors departmental costs across hotel and provides leadership in controlling and reducing costs.
• Monitors financial performance and provides the management team and with early warnings of variances from budget or forecast.  Responds proactively to business developments, and assists the management team to take appropriate action to address changing circumstances.
• Liaises with finance department in and ensure all reporting requirements and requests for information are satisfied in a timely manner.
• Oversees the consolidation of the financial information for reporting to the banks and joint venture partners.
• Oversees the accumulation of the financial information for reporting to tax accountants and tax authorities. 
• Oversees F&B accounting and reporting and monitors relations/responds.
• Responsible for liaising with banks, and monitoring compliance with all loan agreements and covenants.
• Oversees the generation of operating and cash flow forecasts for Corporate office and for the banks, as per directed by the Director of Finance.
• Responsible for managing and supporting the annual budget process.
• Oversees capital project budgets and reporting.

Team Summary

Visa DPS is one of the world’s largest processors, providing our customers with innovative issuer processing solutions. Not resting on our laurels, we want to transform and modernize the Visa DPS platform, technology, and product set into a unified best-in-class processing business to drive the next generation of payment innovation for our issuing partners.

What a Director, Visa DPS Product Management does at Visa:

Visa is searching for a Singapore-based Director to play a critical role in the Visa DPS product solution. Working as part of a growing team and supported by strong global product and technical teams, you will use your breadth of software and product development skills to support the co-located Singapore-based product managers and product owners.

This role will work with business owners, architects, and other global cross-functional counterparts to gain a deep understanding of the features and artifacts that will be delivered by the Singapore-based teams. Additionally, this role will need to collaborate with the Global Visa DPS Product Management teams to ensure expectations and priorities are aligned.

Why this is important to Visa.

This role is an opportunity to be part of a team that is building future capabilities for Visa and will be the product voice for Visa DPS overall in Singapore. This role will support several agile trains across a global footprint of teams in Denver, Singapore, Poland, and the United Kingdom. The strategically important programs these teams deliver will help facilitate and expansion and modernization of the Visa DPS product suite.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

The Finance Business Partner team is an agile, highly visible team that works using a consultative model with business to apply data to business and finance decisions as well as measure performance.

We are looking for a Finance leader, who is a problem solver with great communication skills. You will provide financial insights that enables the business partners to plan, prioritize investments, execute and manage performance.

You are both a player and coach, providing financial thought partnership and analytical support to partners. This is a high visibility role where you will keep senior management informed on performance and support decision making, business reviews, strategy/execution projects, and ad hoc analysis.

What a Director, Finance Business Partner – Merchant Sales & Acquiring (MS&A) does at Visa:

• Primary Finance support for MS&A function
• Establish and maintain excellent working partnerships with the MS&A function head and leadership teams.
• Effectively partner with MS&A function to prepare Annual Budget and Quarterly Forecasts ensuring all relevant issues / projects / initiatives are correctly addressed and/or resolved
• Acquire and maintain a deep understanding of the strategies, priorities and issues of the MS&A function regionally and globally
• Perform financial analysis including variance analysis and what-if scenarios; be able to succinctly outline key variance drivers and key risks to projections while applying business and financial acumen to explain underlying drivers of results
• Partner with business teams for client incentive deals and projects, providing financial and analytical support and applying business acumen.  
• Individual contributor who could partner with business in providing guidance on budget and bringing financial discipline in investment decisions
• Partner with Global Functional and AP Hub finance teams to prepare commentary regarding variances, business drivers and influence forecasting assumptions
• Actively seeks opportunities to introduce new tools and improve analysis used for function communications
  • Support the month-end, quarter-end and year-end reporting requirements in accordance with deadlines
  • Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management, functional, or regional management while supporting syndication with stakeholders across the organization

Why this is important to Visa

The FBP will be part of one of the key functions in Visa and plays a critical role in supporting MS&A function from a finance support standpoint.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business.

The Singapore Graduate Development Programme (GDP) is a competency framework which supports development needs, highlights experience gaps, enhances knowledge and gains first hand experience for graduates. The opportunities available to Graduates at Turner & Townsend are unparalleled; from the Hong Kong International Airport Expansion and Shiv Nadar University Accommodation Towers to Osaka World Expo 2025, our Graduates are working on world-class projects. Our Graduates all enjoy

• A structured, 24-month development program commencing in August 2024
• Carefully curated learning journeys
• A blend of formal learning and practical development
• The opportunity to obtain company-paid professional accreditation 
• Mentorship from industry leaders
• Peer to peer coaching
• Flexible ways of working

Graduate Project Manager

As a Graduate in our project management teams, you’ll work on projects of all sizes from one-off developments to mega-programmes, from planning the future development of international airports to site-based construction of individual buildings. We cover everything from leading teams, planning works, tracking progress and business case delivery to bringing assets into use. What this means for your development is the breadth of experience you will receive - from working as part of a large team to learn our methodologies, to managing your own project independently with accountability for delivery and generating income. You will receive accredited training to develop your skills alongside on the job learning. Responsibilities would include:

• To support project management commissions.
• To facilitate the implementation of processes to manage time, cost and quality of the project.
• To produce project plans.
• To monitor project progress and other performance indicators, including preparation of progress reports.
• To track and document changes.
• To liaise with the project stakeholders.
• To coordinate meetings and draft minutes

Graduate Cost Manager

As a Graduate in our cost management teams, you’ll work on some of the most iconic projects in the world for industry leaders, driving the commercial agenda to meet our client's expectations. As a cost manager you will be driven to create the best possible commercial outcome for your client. We do this by working as one with the wider client team including designers, architects, engineers, specialist advisors, contractors, and specialist suppliers. In addition to core cost management services our teams also provide strategic delivery and operational advice.  

Your career in cost management will create a foundation for success in the future, learning about the key commercial principles, procurement and buying strategies, commercial mechanisms, and contracting arrangements. You will learn how to intelligently engage with suppliers and deliver success for our clients. You will receive leading, recognised training to become chartered with Royal Institution of Chartered Surveyors (RICS) or Singapore Institute of Surveyors and Valuers (SISV) plus wider training in behaviours to become a true leader. 

• To assist in cost management commissions: cost estimates, bills of quantities, value engineering, tendering and evaluation, contract knowledge, change orders and final account close-out.
• To estimate and produce cost plans.
• To conduct cost assessments and valuations.
• To prepare cost reports.
• To liaise with the project stakeholders.

About the Role

• Developing sales strategies for customers across the Consumer/Analytics product set.
• Engaging with key specialist stakeholders, exploring new relationships and unlocking new budget holders for Consumer/Analytics products.
• Identifying opportunities to cross-sell Consumer/Analytics solutions to existing measurement customers.
• Collaborating with Account Development Leads during the account planning process to develop renewal strategies for Consumer / Analytics solutions.

Role Description

• Drives or supports overall sales strategy for specialist product set. Drives technical solution wins for specialist products.

Account strategy & Management

• Contribute to the annual CEM Client Alignment process, develop specialist product elements of the joint client business plan, and participate in account planning and sales strategy for specialist products in collaboration with Global/Regional/Local ADs and CS.
• Support Global/Regional/Local ADs in building local customer relationships and unlocking Consumer/Analytics product set stakeholders.
• Relay ongoing VoC from Consumer/Analytics sales pitches, and feedback from relationships with specialist stakeholders.
• Own prospecting and identification of selling opportunities for Consumer/Analytics product set; Support Global/Regional/Local ADs in pre-planning for contract renewal.

Driving and closing the sale

• Build Consumer/Analytics proposals as part of cross-sell effort or broader contract renewal, align stakeholders and gain support, and create and deliver technical client presentations in collaboration with Product Specialists.
• Develop and execute pricing strategy and lead negotiation process for Consumer/Analytics product set.
• Support Global/Regional/Local AD in finalization of contract execution at renewal; lead contract execution for Consumer/Analytics product set outside of annual/master contract renewals.
• Onboard Customer Success team following Consumer/Analytics sales.

Your Growth

This role is in a dynamic market in a fast-paced environment and at the core of what NielsenIQ does. Though you should possess the following skill set you will also learn to further hone your influencing skills as well as learn to work and navigate  a matrix structure. Through this role you will be exposed to all levels of leadership. Within NielsenIQ we have a number of development programmes at all levels of seniority, for both soft and hard skills, mentoring programmes and on-the-job training. 

• OVERSEE AND MONITOR DAILY SPA OPERATIONS
  • Lead Spa team to maximize treatment bookings and yield management
  • Facility walk-through to ensure that standards are met
  • Ensure adherence of department and facility policies
  • Establish professional business relationship with all vendors and increase Spa product inventories
  • Oversee the Spa renovation project and the reopening
• PROVIDE SPA / FITNESS EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTIONS
  • Lead the team on a Heartist® approach to personalizing the guest experience at the Spa
• DRIVE SPA REVENUE AND COST CONTROL
  • Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently 
  • Lead in implementation of 12-month marketing plan
  • Identify new business and marketing opportunities
  • Assist in the implementation of 12-month public relations program (calendar of events, media etc.)
  • Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required
  • Promote and sell customized Spa programs to conference groups as required
  • Meet with group meeting planners to sell Spa facility and programs as required
  • Fiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facility
  • Approve payroll hours and hotel administered service charges / gratuity reports
  • Review / approve purchase requisitions
  • Prepare operations and capital improvement budget preparation
  • Review expenditures to ensure that they are kept within operating budgets
  • Review / approve all invoices before payment
  • Review remuneration of salaried colleagues and independent contractors
  • Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services
• MANAGEMENT AND LEADERSHIP OF THE SPA TEAM
  • Recruit, train, develop and motivate members of the Spa team
  • Ensure the establishment and execution of all departmental goals
  • Ensure all safety practices of Willow Stream are adhered to by entire Spa team
  • Conduct discussions /performance reviews with Spa team
• INVOLVEMENT AS  A MEMBER OF THE HOTEL LEADERSHIP TEAM
  • Act as a spokesperson for the Spa and the Brand
  • Facilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property Maintenance
  • Provide a level of Safety & Security for all guests/members
  • Develop own knowledge and skills to grow as a business partner and leader

Overview

The Head of Professional Services, Acceptance Solutions for AP is responsible for positioning Professional Services as a value proposition driver to enable Visa clients to innovate and transform their businesses by leveraging a host of solutions, services, and offerings available for use within the Acceptance Solutions ecosystem. This critical leadership role is vital in assisting Visa clients to meet their business objectives through a range of services (e.g., consulting, migration, management, integration, custom development, etc.) to simplify how clients integrate with our Acceptance Platform and accelerate the consumption of our services.

The leader will build strong relationships with our partners in Sales, Solutioning, Product Management, Technology and Client Services to develop the right Go-To-Market (GTM) strategies for clients, co-create the right set of solutions that enable our clients to differentiate themselves, and ensure deals are structured for both our clients’ and Visa’s successes within the Asia Pacific regions. The leader should have prior experience and proven success developing business with critical financial institutions, processors, ISVs, PSPs, PayFacs, and merchants, growing the revenue within a region, and leveraging a dynamic operating model to advocate for the adoption of the host of solutions provided by the Professional Services team.

This role provides an exciting opportunity to lead a regional team to collaborate with clients and position Professional Services as Acceptance Solutions’ critical lever for success, innovation, and transformational growth, and in turn grow and diversify the business’ revenue.

Role & Responsibilities

§ Transformational Leader to develop and execute effective GTM strategies and branding to promote the utilization of Professional Services to accelerate the change for payments acceptance in AP.

§ Manage Professional Services P&L for AP, including revenue projections, sales pipeline, and expense management.

§ Develop and grow a high-performing team, with unique payment industry knowledge, to support the success of Visa’s strategic clients.

§ Enhance Professional Services engagement model and pricing structure to drive global scale.

§ Collaborate and maintain strong cross-functional alignment with the Product Management, Technology, Architecture, Sales/Account Management, Client Services, and Finance teams to create/drive value for existing/new clients by accelerating and extending Visa Acceptance Solutions.

§ Work with Sales to curate and manage the demand pipeline to ensure that clients are successfully navigating the payment acceptance ecosystem to effectively derive business value. This includes accountability for the development and management of client project pipeline including the client proposals, estimates, statements of work and change requests.

§ Scale the book of business and revenue for Professional Services within AP regions.

§ Prepare and present sales and pricing proposals, and as required, negotiate contractual agreements to expand Professional Services offering.

§ Drive critical strategic discussions, and actions with a range of stakeholders across the organization, including executive management.

§ Function as a critical voice of client needs to inform Visa core product roadmap and investments.

§ Define playbook and deliver industry-leading platform extensions and product enhancements for Visa clients.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

Colliers International is the fastest growing Commercial Real Estate Services provider globally. Here at Colliers, we pride ourselves on our enterprising, collaborative and growth mindset culture. This growth and our commitment to investing in our people and platform has created the need for an enterprising real estate professional to join our team as the Business Development Director | Enterprise Clients Asia, based out of our regional headquarters in Singapore.

This role reports directly into the Managing Director, Occupier Services | APAC and partners with the local market Occupier Leaders and Enterprise Client leads across the region to grow our service offering to Enterprise Clients Asia wide. This is an opportunity for an entrepreneurial real estate expert to lead the growth of  the Enterprise Services sector in a key regional hub, with the opportunity to influence across the wider Colliers global market.

To be successful in this position, you will possess a proven capability of client engagement, business development, inspirational people leadership  and cross functional collaboration.

Responsibilities include, but are not limited to:

• In collaboration with the Managing Director, Occupier Services | APAC and local Occupier Leads, develop a consistent client engagement strategy across the occupier service lines to create strong relationships, financial opportunities & outcomes.
• Act as the lead public figure in client communication to build C-level relationships across the most profitable and targeted accounts.
• Support in developing a highly capable localised teams through competitor talent attraction and internal capability building.
• Deliver a consistent message around our service proposition across the Asia market.
• In collaboration with the Research Department, create consistent Occupier relevant thematic reporting.
• Expand the scope of the centralised service lines which include Lease Administration, Enterprise Project Management and Portfolio Consulting.
• Ensure the service delivery quality across the Enterprise Client landscape is consistent and best in class.
• Be the APAC lead on Enterprise Clients globally, through regular global conference calls and pitches with the UK & EMEA colleagues.
• Actively engage and with Corenet and be the Colliers leader.
• In collaboration with the Business Development Centre, drive the bid response regionally for all Enterprise pitches.
• Oversee the pricing regionally for all Enterprise Clients.

Team Summary

The Products and Solutions function is responsible for product management, product strategy, providing the thought leadership and long-term design for the development and growth of Visa’s products across the Asia Pacific (AP) region. The Product Development and Commercialisation is a horizontal service group, within Regional Product team that has end-to-end responsibility for building and delivering new capabilities aligned with the AP Product Roadmap.

What a Director – Deployment Strategy will do:

The Director will be a member of the leadership team reporting to the AP Regional Head of Product Development and Commercialisation and will lead and own strategy initiatives. The incumbent will lead end to end strategy as well as the deployment and development efforts of the regional muti year plans.

Essentially, the individual will:

• Work with and support Product verticals and markets and owns the development of strategies with alignment of the regional and global priorities.
• Front regional business planning and develop proposals to address product roadmap development needs
• Monitor competitive developments across the region as well as globally, and be involved in the development of timely responses to emerging trends and opportunities across AP.
• A typical effort may entail working closely with senior stakeholders to understand and logically structure the problem, develop hypothesis, work with cross-functional teams to validate the hypothesis, develop strategy to address the problem, and develop recommendations and execution plan to present to the regional leadership.
• Lead end-to-end strategy efforts with a small team of analysts. The strategy efforts can range from developing focused product strategies in responding to developing market trends to developing multi-year plans for the region, addressing emerging competitive and economic model issues, managing commercial response to regulatory changes, developing cross-product programs, and supporting strategic investment assessments.
• Collaborate and work across markets, cultures and teams within Visa as well as client organizations.
• Lead a team and program manage deployment efforts to ensure timely delivery as well as launch of key initiatives

The position will be based in Singapore with some travel expected.

Why this is important to Visa

As we roll out products and solutions in an extremely dynamic marketplace, being able ro purposefully define, plann, and execute against long-term strategic priorities will be principal determinants of success. The Deployment Strategy team will be the owners of Visa’s product roadmap in the AP region and will provide the stewardship, tools, and processes to make it a reality.

The Sales Lead for Singapore is responsible for driving sales of GfK’s (by NIQ Company) retail audits and digital adhoc solutions with specific focus on point-of-sale within local domestic market. He/ she would also be effectively managing key client accounts to ensure overall client satisfaction with GfK (by NIQ Company) services, thereby achieving continuous revenue growth for the business.

Responsibilities: 

• Achieve country sales target and manage accounts with new and existing clients
• Strategize the business selling approach with focus on the Tech & Durables industry
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients
• Build and maintain C-suite level engagement to increase upsell opportunities
• Identify potential problems and propose pro-active solutions to meet client needs

• Relationship Building: Cultivate strong relationships with key clients, serving as their trusted advisor and advocate.
• Project Planning: Strategize and plan projects in collaboration with clients and internal teams, ensuring alignment with client goals and objectives.
• Team Coordination: Coordinate various teams involved in project execution, including sales, marketing, and delivery, to ensure seamless project delivery.
• Budget Management: Manage project budgets effectively, optimizing resource allocation to maximize project success and profitability.
• Goal Achievement: Work closely with clients to define project milestones and deliverables, tracking progress and ensuring timely delivery.
• Client Satisfaction: Proactively address client concerns and challenges, seeking opportunities to exceed client expectations and drive long-term satisfaction.
• Account Management: Discover and generate new business from clients.

• Minimum of 10 years of experience in IT industry
• Proven track record of successfully managing client relationships and driving project success.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong leadership abilities, with the capacity to inspire and motivate teams to achieve project objectives.
• Strategic thinking and problem-solving skills, with a keen understanding of client needs and market trends.
• Proficiency in project management tools and techniques, with the ability to manage multiple projects simultaneously.
• Qualifications/experience related to IT project management will be a preferred.

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MAINTENANCE & ENGINEERING

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Motivate and develop the Engineering team to reach to their fullest potential.
• Ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
• Liaise and work closely with the MCST and FCC to ensure smoother operations and consistency in approach.
•  Record meter readings and liaise with the Executive Assistant Manager regarding options to improve energy management and conservation.
• As a Fire Safety Manager, be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
• Ensure compliance with all legislation, including Health and Safety and Environmental.
• Liaise with the Executive Assistant Manager regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Research, recommend and liaise with the Executive Assistant Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Executive Assistant Manager.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program. 
• Give guidance to the effective operation of the WHS Committee.
• Ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.

SECURITY

• Direct and manage all activities and responsibilities of the Security Department.
• Establish, implementation and ensure compliance of Security Standard Operating Procedures, rules and regulations, to ensure that standards are in accordance with the operations manual.
• Manage all Investigation, incidence reporting and any cases of infringement of the hotel’s rules and regulations.
• Lead, guide and mentor the security team ensuring that they are sufficiently trained with all the security policies and procedures.
• Plan and schedule the day-to-day activities of all security ambassadors, to ensure that all hotel areas are properly and adequately secured at all times.
• Maintain close liaison with governmental authority to ensure compliance.
• Responsible for all resolutions to complaints and emergency situations.
• Develop and recommend to the management safety and security measure to safeguard VIP’s and other guests, special functions in the hotel, hotel property and ambassadors and vehicles in hotel property.
• Ensure that all the security ambassadors are fully conversant with the operation of all fire equipment in the hotel that the Engineering Department.
• Investigate the report of any thefts and use sound judgment in dealing with these matters, seeking the concurrence of the management if a police report is to be made
• Prepare annual security budgets/goals, develops working methods and plans to carry out goals, compares actual accomplishments against goals periodically and take necessary corrective action.
• Any other reasonable request within your range of competence as required by Management.