With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Location: East
• Mon to Fri
• Experience in IAM

Responsibilities

· You must be able to communicate with all areas of the company.

· You will work with the Product Engineering team and Product Owners in helping to define product features that meet customers’ deployment and usability requirements.

· You will work with the Marketing team in helping them to understand the positioning, key benefits, and target customers of your products.

· Work with Marketing and Product Owners to contribute to product materials, including presentations, case studies, web content, whitepapers and more.

· You will also serve as the internal and external evangelist for your products, including communication with the sales channel and key customers.

· Conduct market research, customer requirements identification, competitive analysis and industry trend studies.

· Manage market requirements ensuring their refinement and continuous assessment with the Product Engineering team.

· Help to define and build a global roadmap based on key market trends and compelling opportunities that differentiates i-Sprint in the digital identity market.

· Work with Marketing, Sales, Product Engineering, and Professional Services teams to develop and lead internal content including sales enablement training, FAQs, and cheat sheets to ensure i-Sprint is addressing all enablement needs of the partners/distributors/resellers.

· Regularly work with strategic partners, sales management, and marketing counterparts to discuss and track progress on business and marketing plans and any open issues.

· Represent i-Sprint as product expert at industry, channel, partner, and customer events.

Education and Experience

· University graduate with a major in Information Technology, Computer Science, or related disciplines and a minimum of 7 years of experience in IAM with emphasis on authentication and mobile security solutions.

Knowledge and Skills

· Technical aptitude, curiosity, and a keen understanding of the IAM and mobile ecosystem and its technical audiences.

· Strong experience as a product manager with a deep understanding of the motivations of technical audiences

· Solid knowledge about product development life cycle and experience involved at various stages including requirement review, UI/UX design, test case review, and production support.

· Strong ability in analyzing data to derive insights and make decisions

· A proven track record of the ability to understand technical personas and build adoption and engagement of new and existing product lines

· Knowledge in mobile/e-banking applications, software/platform architecture, market research, etc.

· Excellent cross-functional collaboration, stakeholder management, and project management skills

· Experience crafting compelling positioning, messaging and thought leadership content

· Ability to effectively influence both internal and external stakeholders across all levels of the organization

· Self-motivated, excellent communication, analytical, logical thinking, problem solving, interpersonal, and writing skills

· Willing to travel across the Asia Pacific region

Responsibilities:
• Drive the best customer experience in an app through digital-first products and services, both new and existing portfolios
• Responsible for NPS of new customers and existing customers
• Conduct market research to identify new customer needs and opportunities.
• Evaluate new product and service ideas.
• Develop product roadmaps and timelines.
• Manage the product development process, including working with technical teams, app developers, designers, and other stakeholders.
• Test and validate products and services before launch.
• Launch and market new products and services.
• Manage Giga's existing product portfolio, including making enhancements and fixing bugs.
• Track and analyze product performance.
• Monitor the performance of sales, competitive movements, conduct pricing benchmarks, insights from data analytics and use this information to create new competitive offerings
• Work with other departments within the company to ensure that products and services are aligned with the company's overall strategy

Qualifications:
• Bachelor's degree in business, marketing, engineering, or a related field.
• 3+ years of experience in product management, preferably in the telecommunications industry and/or in start-ups.
• Strong understanding of the product development process, from ideation to launch.
• Experience in conducting market research and developing product roadmaps.
• Experience in managing and collaborating with cross-functional teams.
• Excellent communication and interpersonal skills.

Responsibilities:

• Manage full spectrum of HR functions
• Able to manage orientation and company events
• Identify and develop talents through the talent acquisition process
• Develop programs, policies and procedures to ensure existing HR practices are in compliance with the Employment legistration
• Provide innovation, practical and strategic human resources solutions that support the overall mission and core values of the company
• Involve in HR administration, salary and benefit programs, communications program and employee relations activities
• Key liaison with union, managing union
• Maintain a cordial employee relations climate by counselling employees, development and administrating various employee relations activities and promoting communications between employees and management
• Build strong pipelines of contacts and talent communities
• Strong vendor-management experience
• Oversee the manpower requisition and deployment for service partners and contract partners
• Administering Group insurance plans
• In-charge of work passes processes for foreign employees

Requirements:

• IHRP-certified
• Outgoing personality with experience in handling company events and orientation
• Degree in Business specializing in Human Resource Management or equivalent
• At least 4 years of experience in full spectrum of HR
• Industrial relations experience will be an added advantage
• Possesses hands-on experience in full spectrum of HR
• Demonstrates up-to date knowledge of good HR practices and capabilities to plan and attract the right talents to the company

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8124 8100 for confidential discussion.

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22106909 | Fiona Jayne Yong Yee Wen

Role and Responsibilities

1. To Oversee daily operation and activity for Department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills