Responsibilities:
Google Workspace
Google Workspace Management:
● Administer and maintain Google Workspace services, including Gmail, Google Drive, Google Calendar, Google Meet, Google Chat, and other associated applications.
● Configure and optimize Google Workspace settings to meet the organization's specific needs.
● Monitor and manage user accounts, groups, and permissions.
Security and Compliance:
● Implement and maintain security best practices to protect sensitive data and ensure compliance with data privacy regulations.
● Manage access controls, authentication, and authorization within Google Workspace.
Integration and Customization:
● Integrate Google Workspace with other third-party applications and services as needed.
● Create and manage custom scripts, apps, and workflows to enhance productivity and streamline processes.
User Support and Training:
● Provide technical support to end-users, including troubleshooting issues, resolving technical problems, and assisting with user training.
● Create and maintain documentation and training materials for Google Workspace users.
Monitoring and Reporting:
● Monitor system performance and usage, proactively identifying and resolving issues.
● Generate reports and insights on Google Workspace usage and performance for management.
Microsoft Endpoint Manager or VMware Workspace One
Device Deployment and Configuration:
● Plan, oversee, and execute the deployment of end user devices, including desktops, laptops, tablets, and mobile devices.
● Configure and maintain device images, ensuring that they meet the organization's security and performance standards.
Device Security and Compliance:
● Implement and enforce security policies and practices for end user devices, ensuring protection against threats and adherence to compliance standards.
● Regularly update and patch devices to mitigate vulnerabilities.
Endpoint Management:
● Manage endpoint management systems and tools for device inventory, remote monitoring, and troubleshooting.
● Troubleshoot and resolve hardware and software issues on end user devices.
Software Management:
● Oversee software deployment and updates, including operating systems, applications, and software licenses.
● Ensure software compliance and license management.
User Support and Training:
● Provide technical support to end users, addressing their device-related issues and inquiries.
● Develop and deliver user training and documentation to enhance device usage.
Asset Management:
● Maintain an accurate inventory of end user devices, including hardware specifications, warranties, and locations.
● Monitor device lifecycles and recommend replacements or upgrades as needed.
Performance Optimization:
● Optimize end user device performance to ensure efficient use and responsiveness.
● Implement performance monitoring and tuning strategies.
PowerShell Scripting:
● Demonstrate excellent knowledge of PowerShell scripting to automate device management tasks and enhance efficiency.
Qualifications:
● Bachelor's degree in Information Technology, Computer Science, or a related field.
● 5-10 years of experience in end user device management and support.
● Proficiency in managing a variety of end user devices and operating systems, including Windows, macOS, iOS, and Android.
● Strong knowledge of endpoint security best practices and compliance requirements.
● Familiarity with endpoint management tools and systems.
● Proficiency in Google Workspace services and associated tools.
● Strong understanding of cloud-based collaboration and productivity tools.
● Knowledge of security best practices and compliance within Google Workspace.
● Experience with scripting and automation using Google Workspace APIs.
● Excellent troubleshooting and problem-solving skills.
● Strong communication and interpersonal skills.
