Total 4 Senior Executive relationship manager job vacancies in Serangoon North Ave 5, Singapore

Job Responsibilities:

• Attend to feedback emails, ensuring thoughtful engagement and resolution-focused correspondence;
• Utilise system to check past feedback cases or create new feedback cases for the necessary staff to follow up;
• For cases not under TC purview, assist feedback provider to lodge feedback with authorities where necessary;
• Provide support to Estate team for feedback handling;
• Miscellaneous administrative duties on adhoc basis;
• Any other duties as instructed by your supervisor / HOD.

JOB REQUIREMENTS

• Able to handle high volumes of emails;
• Possess excellent and effective written communication;
• Be meticulous;
• IT savvy;
• To be stationed at Hougang Branch Office.

Working Hours either:

1. Morning Shift: Mondays - Fridays: 8am - 1pm, 5 days workweek OR
2. Afternoon Shift: Mondays - Fridays: 12pm - 5pm, 5 days workweek

Only shortlisted candidates will be notified.

Job Responsibilities:

• Attend to feedback emails, ensuring thoughtful engagement and resolution-focused correspondence;
• Utilise system to check past feedback cases or create new feedback cases for the necessary staff to follow up;
• For cases not under TC purview, assist feedback provider to lodge feedback with authorities where necessary;
• Provide support to Estate team for feedback handling;
• Miscellaneous administrative duties on adhoc basis;
• Any other duties as instructed by your supervisor / HOD.

JOB REQUIREMENTS

• Able to handle high volumes of emails;
• Possess excellent and effective written communication;
• Be meticulous;
• IT savvy;
• To be stationed at Hougang Branch Office.

Working Hours either:

1. Morning Shift: Mondays - Fridays: 8am - 1pm, 5 days workweek OR
2. Afternoon Shift: Mondays - Fridays: 12pm - 5pm, 5 days workweek

Only shortlisted candidates will be notified.

Coordinating requests from clients and operations groups is a key part of customer service. This requires following appropriate standard operating procedures, regulatory guidelines, contracts, and customer requirements. Customer service representatives must effectively manage these requests, including resolving customer issues, providing information, and addressing concerns related to billing. The goal is to build strong relationships with clients and foster a positive reputation for the Business Unit and organization.

Duties and Responsibilities:

• Supports BUMA and serves as the primary contact for indoor sales for Eurofins Mechem SG clients.
• Promotes new offerings to clients and obtains feedback regarding these offerings.
• Defines and clarifies client requirements and communicates information to the operational groups.
• Maintains technical understanding of Eurofins Mechem SG testing capabilities.
• Identifies problems involving client requirements and works with appropriate staff to resolve them.
• Answers questions concerning pricing, capabilities, and sample status.
• Plans, prioritizes, and manages workload and multiple tasks and responsibilities.
• Trained on the functionalities of CRM and eLIMS platforms for maintaining and ensuring timely updates on project files, and ComLims for quote preparation.
• Performs review of assigned accounts, client procedures, and products as necessary.
• Ensures accuracy of COA (Certificate of Analysis) and reviews, trends, or tables results for key clients.
• Supports, suggests, leads, and assists process improvement initiatives.
• Participates in sales visits and cold calls to potential clients.

Job Scope

Assist HOD Corporate Services to develop and conduct the company’s communications and marketing programmes, fundraising events and campaigns, donors relations and outreach activities with community partners.

Main Job Role:

1. Communications and Marketing Development (internal and external stakeholders)
2. Relationship and Partnership Development (donors, fundraising activities)
3. Collaboration with Community Partners for branding and outreach activities

Duties and responsibilities include:

A. Communications and Marketing Plan

• Execute the annual communications and marketing plan
• Design and execute the content for the company’s marketing collaterals (newsletter, annual reports, flyers, campaign posters, etc)
• Design and execute online digital fundraising campaigns, programme brochures, press releases, direct mailers, sponsorship letters
• Assist the programmes team to produce original content and continue building up our internal record of community based stories by interviewing individuals and corporates and partners
• Pitch stories with various media platforms, traditional & digital for branding purposes
• Monitor and update key digital marketing tools like SEO, Google Analytics for review and reporting to internal and external stakeholders
• Co-work with target brand ambassadors to promote company’s brand on social media platforms
• Liaise and work with third parties graphic designers, web designers, digital agencies if needed

B Relationship Partnership Development

• Develop and implement the company fundraising events and campaigns at targeted audience
• Develop and implement fundraising and engagement activities to meet company’s objectives
• Maintain key donor accounts (new and existing) using the Donor Management System for donor segmentation and donor lifecycle
• Identify and develop new partnerships in fundraising and donors relationship
• Provide data analyses of donations, fundraising activities and engagement outcomes for review and planning purposes

Technical Competencies:

1. Diploma in Mass Communications, Journalism, Marketing or Business Administration preferred.
2. 1-2 years related work experience in Marketing or Sales or Journalism
3. Experience in fundraising or donor management in the charity sector is advantageous.

Core Competencies:

1. Good team player with pleasant disposition
2. Meticulous, with attention to detail
3. Strong multi-tasking skills
4. Good time management
5. Excellent English writing and speaking skills
6. Good presentation skills
7. Good negotiation skills