Position Summary:
Do you thrive in a fast-paced, guest-focused environment? We're seeking enthusiastic individuals to join our Front of House Team, encompassing the roles of Assistant Manager, Supervisor, and Service Crew. Whether you’re overseeing operations or delivering exceptional service, you'll be part of a dynamic team committed to creating memorable dining experiences.
If you share our values of purpose-driven work, community impact, and continuous improvement, be part of our Bettr merry crew at The Foundry, our flagship location and a vibrant collective impact hub!
Assistant Manager:
- Support the Front of House Manager in day-to-day operations, ensuring smooth service flow.
- Lead and supervise the front-of-house team, providing guidance and support
- Manage staff scheduling, training, and performance to maintain high service standards.
- Handle guest inquiries, concerns, and feedback in a professional manner, ensuring timely resolution.
- Collaborate with the back-of-house team to ensure coordination and efficiency between the kitchen and service areas.
- Possess in-depth knowledge of the menu and beverage offerings, and train staff to provide informed recommendations to guests.
- Oversee the reservation system and monitor seating arrangements to maximize guest satisfaction and table turnover.
- Oversee the planning and execution of special events, private dining, and catering operations.
- Assist in managing inventory and supplies, including glassware, linens, and service equipment.
- Ensure adherence to health, safety, and restaurant policies.
Supervisor:
- Supervise the service crew, ensuring they deliver exceptional guest experiences at all times.
- Monitor service areas to ensure guests receive prompt and attentive service.
- Support in staff training and development to ensure team members understand service standards.
- Help manage reservations and seating to optimize table flow during peak hours.
- Address any guest issues or concerns that arise during service
- Assist with opening and closing procedures, ensuring all areas are prepared for smooth service.
- Skillfully manage POS systems, cashless devices, and delivery platform devices.
- Accurately tally sales and cash at the close of each day.
- Ensure compliance with safety regulations and restaurant policies.
Service Crew:
- Maintain impeccable service standards, ensuring that guests receive prompt, attentive, and personalized service.
- Greet guests with a warm, friendly demeanor and escort them to their tables.
- Provide attentive, personalized service by taking orders, serving food and beverages, and addressing guest needs.
- Possess in-depth knowledge of the menu and be able to offer recommendations and answer guest questions.
- Maintain a clean and organized service area, ensuring tables are properly set and cleaned.
- Support team members and communicate effectively to maintain seamless service flow.
- Handle guest feedback courteously and efficiently, ensuring a positive dining experience.
- Assist with daily prep, such as stocking supplies and maintaining equipment.
- Adhere to all health, safety, and hygiene standards.
Requirements:
- Proven experience in front-of-house management or a related hospitality leadership role for a minimum of 3 – 5 years, varying with position.
- Strong knowledge of restaurant operations, including service standards, reservations, and guest relations.
- Exceptional communication, interpersonal, and team-building skills.
- Proficiency in point-of-sale (POS) systems and restaurant management software.
- Knowledge of food and beverage offerings, wine service, and mixology.
- A passion for hospitality and creating memorable guest experiences.
Desired Traits:
- Alignment with Bettr's Social Mission: Share our core values and commitment to using business as a force for good.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Leadership that inspires excellence and teamwork among staff.
- Ability to handle high-pressure situations with grace and composure.
- Attention to detail and a commitment to maintaining a pristine front-of-house environment.
- Problem-solving skills and adaptability to address guest concerns effectively.
Soft Skills:
- Effective communication and collaboration with both staff and guests.
- Exceptional organizational and time management skills.
- Customer-focused mindset and a dedication to exceeding guest expectations.
Attitude:
- A commitment to delivering exceptional hospitality and guest satisfaction.
- Dedication to continuous improvement in service standards and guest experiences.
- Proactive, innovative, and forward-thinking in optimizing front-of-house operations.
Join our team and play a pivotal role in delivering extraordinary hospitality that leaves a lasting impression on our valued guests. Your leadership and commitment to excellence will be instrumental in elevating our establishment as a premier dining destination.
All applications will be treated confidentially. Please write in to [email protected] clearly stating the position applied for and tell us why you'd like to be a part of our merry crew.
We regret that only shortlisted candidates will be contacted.
About The Bettr Group
The Bettr Group is a home-grown specialty coffee company founded in 2011, and Singapore’s first certified B-Corporation. Currently comprising Bettr Barista and Bettr Coffee Company, they offer world-class professional coffee education, sustainably sourced coffee products and caffeine driven experiences.
The Bettr Group works to empower lives through a Holistic Training Programme for marginalised women and youth, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.
The 2017 President’s Challenge Social Enterprise of the Year was awarded to The Bettr Group, and they were also recognised as a Best For The World (Community) organisation from 2016-2019. More at bettr.group
BETTR@WORK
We're a diverse, mad flock of multi-hyphenates... all united behind our purpose of wanting to make the world a Bettr place through the work we do.
Some of us are a little geeky, some are a little OCD and some are all over the place all the time. But we have a lot of get-it-done gung ho and share a collective commitment to bringing the best of our individual super powers to work everyday to keep the Bettr world buzzing.
Bettr Group is an equal-opportunity, non-pigeonholey organisation and Singapore's first certified B Corporation . We have an open door hiring policy, where we offer employment opportunities regardless of educational attainment, work history, or past social barriers.
We're certainly not your average cup of Joe.
