Duties and Responsibilities

• Assists in daily operation tasks (eg: taking orders, cashiering, consolidation of daily sales, attend to reservation phone calls and serving food & beverages, etc) during your assigned shift to a consistently high standard.
• Manage the restaurant to meet or exceed standards in food quality, safety and cleanliness.
• Assist with outlet administrative duties and submit all necessary records and paperwork to corporate office on time.
• Conduct staff training and monitor staff performance
• Enforce discipline and ensure proper conduct of all staff whereby create a high level of morale amongst the staff in outlets.
• Conduct monthly stock check of all inventories
• Perform any other duties as assigned by Manager

Requirements:

• Relevant working experience in similar roles in the F&B industry
• Strong leadership quality with excellent communication interpersonal skills
• Willing to work shifts, weekends and public holidays
• Can-do attitude, driven, passionate about work and a team player
• Able to multi-tasks and work under pressure ; May require working long hours

Responsibilities:

• Manage and oversee daily operations and ensure compliance with operations standards and procedures.
• Reviews/Plan Work Schedules to achieve high labor productivity & maintaining efficient labor strength.
• Manage costs within the budget to meet business results.
• Ensure customers needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Train new and current employees on proper customer service practices and ensure teamwork
• Handle all restaurant administrative duties

Requirements:

• Must have experiences in management of F&B restaurant experience preferably in the hospitality industry
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi-task and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Job Highlights

• Monthly incentives
• Career growth opportunities

Job Description

Authentic, inspiring, out-going, passionate and warm? Yes, that’s you! PEMENCO welcomes you onboard with us if you are the above. We are looking for an individual who poses an affinity for good guest service.

Join us as a Restaurant Manager in PEMENCO family. This is a vital role that marks the core giving the best experience to our guest.

We are looking for someone who can:

· Communicate & connects to all the guest providing them an unforgettable dining experience with us.

· Coordinate with both BOH & FOH to ensure smooth operation and guest satisfaction.

· Flexible and able to go beyond the line of duty to maximize customers' satisfaction and meet customers' needs.

· Well verse in our products and services available.

· Attentive to incoming guest via walk-ins, call-ins & online platform reservations.

· Supervise the junior service crews.

· Support the Operations Director of the outlet and be a role model for junior staff.

· Any other ad-hoc duties as assigned.

You should have the following skills that we are looking for:

· A guest-first approach to hospitality.

· Carry oneself with positivity during operational duty and display of good vibe influence to our guests and team members.

· Strong interpersonal and communication skills

· Possesses problem solving, motivating and organization skills.

· Passion to work in a dynamic environment.

· Communicate well as both a team player and team leader with good adaptability skills to operational changes wherever improvements is required.

You can look forward to a highly competitive salary and benefits package:

· Monthly incentives

· Career growth opportunities

· Medical & Insurance Coverage

· 5 Days Work Week

· Referral bonus

Apply now to be someone who makes a difference in another’s dining experience!

Ensure that the restaurant operate efficiently and profitably, achieving targets set by the company.

KEY RESPONSIBILITIES:

· Responsible for business performance of the restaurant in achieving budget and maintaining operating costs.

· Analyse and review menu with Li Bai Executive Chef regularly for popular and unpopular items and make appropriate recommendations for new listing, keeping abreast of market trends.

· Assist to organise marketing activities, such as promotional events and discount schemes.

· Create and execute plans for department sales, profit and staff development.

· Coordinate entire operation of the restaurant during scheduled shifts.

· Deal and resolve customer complaints tactfully and update the F&B Management accordingly.

· Check on guest’s satisfaction and solicit for feedback, and maintain database of guests on their dining preferences.

· Implement effective systems to prevent breakages and damage of operating equipments.

· Ensure that the outlet is adequately equipped with operating equipments and restaurant accessories to support the operations.

· Maintain high standards of quality control, hygiene, and health and safety.

· Any other duties assigned by Director of F&B.

Supervisory Responsibilities:

• Assisting Restaurant Manager
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline aof employees in accordance with restaurant policy.

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

• Oversee all production related matters within the organization.
• Ensure optimum utilization of resources and manpower to achieve targets.
• Ensuring the quantity of finished goods meet the production schedule.
• Monitoring product standards and implementing quality-control programmes with Quality Assurance / Quality Control.
• Supervising, motivate and review performance of production workers.
• Comply with food hygiene & work safety guidelines.
• Maintaining and improvising the current inventory system. Ensure that daily, weekly and monthly production plans have enough labels, raw materials, packaging materials and other consumables.
• Maintains manufacturing procedures & specifications.
• Attend to all product quality, production manpower & technical issue.

Job Requirements

• 2 years of working experience in production line are welcome to apply.
• Basic computer literate
• Familiar with HALAL, SFA / HACCP and ISO22000 is a plus
• Be decisive, committed and able to work under pressure.
• Positive and ‘Can Do’ attitude.
• Ability to manage and lead a team.
• 
  

Job Descriptions

• Manage store operations.
• Lead and supervise a team of Assistant Managers, Store, Supervisors and Crew.
• Ensure that the store has adequate resources (including manpower and inventory) for daily operations through effective and efficient duty roster planning, manpower deployment and stocks ordering.
• Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
• Coach staff in providing excellent service experience to all customers.
• Handle all customer queries and feedback in a professional and timely manner.
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to.
• Handle selection and recruitment of staff.
• Monitor work performance of all staff and enforce discipline when necessary.
• Ensure on-the-job training is conducted for all staff.
• Check on supplier operations and provide feedback to the Supply Chain Department if necessary.

Job Requirements

• GCE ‘O’ level.
• At least 5 years of working experience in a similar capacity in the food and beverage industry (experience in Japanese cuisine will be an added advantage).
• A natural leader, highly communicative and self-motivated to lead and motivate staff.
• Quality-driven with good understanding of local food and beverage trends.
• Trained eye for detail and customer centric.
• Ability to work in a fast-paced environment.

Benefits

• Reputable Company
• Great Working Culture

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm-11pm

Our client is a well-established market leader in the F&B industry. They are looking for a Restaurant Assistant Manager assist their team for the next phrase of their business. They are located in Central – easily accessible.

Duties:

• Responsible for planning, coordinating and running the daily restaurant operations.
• Responsible for creating a positive guest experience and handle customer’s request professionally and promptly.
• Responsible for coordinating all reservations to ensure optimum capacity.
• Responsible for handling complaints or feedback concerning food and service.
• Responsible to ensure compliance with sanitation and safety regulations.

Requirement:

• Minimum 3 years of experience in managing a restaurant

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

MAIN RESPONSIBILITIES

Manage staff schedules and provide operation support

Ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

Provide excellent customer service as well as management and ensure that all staff understands the importance of such standards.

Handle customer feedback and complaints professionally

Ensure that the restaurant is clean and organised at all times in compliance with the hygiene, health and safety guidelines required (implementing the safe entry guideline)

Train and brief new staff on operations

Oversee restaurant inventory

Other ad-hoc operational duties as required.

REQUIREMENTS

At least 3 years of working experience in the F&B industry preferably on a managerial level or supervisory level

Familiar with general F&B operations

Able to speak and write in both English and Chinese effectively

Strong passion for Service

Excellent interpersonal and organizational skills

Able to work in a fast-paced environment

Dedicated to customer satisfaction and a great customer experience.

Excellent leaderships skills

Able to commit to a 6 days work week inclusive of public holidays. Note: Rest day will be on weekday

Willing to work split shifts (11.30am – 2pm & 6pm – 10pm)

Has at least 4 years working in Italian restaurants, can speak fluent English & is well-versed in Italian wines & cuisine.

Able to take orders, communicate smoothly with guests, & handle issues borne from customer complaints or feedback.

Effective leader & team-person - at the same time maintaining a good head on shoulders, balancing humility with positive aptitude - comfortable with taking the lead but heeding instructions when necessary as well.

Salary: $6000-$8000 (Commensurate with experience)

Location: Islandwide

Working Days: 6 Days Work Week

Job Scopes:

• Oversee day-to-day operations in restaurant
• Ensure all orders and services are prepared for and carried out
• Handle customers feedbacks professionally and resolve any disputes
• Coordinate between chefs/management and customers for any food delays, complaints etc
• Manage restaurant inventory
• Handle and schedule regular maintenance and upkeep of restaurant.
• Handle restaurant petty cash, reimbursements
• Cover duties of any area requiring support
• Schedule staff rosters
• Manage and train new staffs
• Perform any other task assigned by management

Requirements:

• Previous experience as Senior/Restaurant Manager
• Good interpersonal skills
• Confident and outgoing
• Able to cope in fast paced environment
• Multitasking skills

If interested, kindly sms/whatsapp your name and latest updated CV to Peiling @ 82006429 and quote Restaurant CM

Whatsapp Link: wa.me/6582006429

Yong Pei Ling
R22104765
Talent Ace Pte Ltd
EA21C0626

Roles & Responsibilities

Service
- Customer Service
- Prepare tables by setting up cutlery, utensils etc.
- Take accurate food and drinks orders
- Serve food and drink orders
- Deliver checks and collect bill payments
- Provide excellent customer service to guest
- Arrange table settings and maintain a tidy dining area
- Follow all relevant health department regulations
- Area cleaning of front-of-house after service

- Servicing Customer with personalised grilling at their table

Requirements:

-Candidate must have at least 1 year of experience in F&B industry.

-Candidate with prior Korean BBQ experience is preferred

-Have a great personality and positive attitude.

-Good customer service and interpersonal skills

-Ability to work independently as well as in a team.

-6 working days per week with the ability to work on weekends/public holiday.

Job Descriptions

• Present menu, take orders, suggest, and recommend to the customer.
• Record guest history and guest lists
• In charge of the reservation system
• Updating beverages inventory
• To attend and respond to customer needs or requests promptly and professionally.
• Perform all related duties as the Head Chef assigns.
• Team player and independent.
• Punctual high responsibility, and good working attitude.
• Cashier duties
• Prepare tables for operations and perform opening and closing duties.

Job Requirements

• Prior relevant work experience in F&B serving establishment or service industry.
• Passionate in the hospitality and/or F&B industry
• Able to perform work on weekends and public holidays

Benefits

• Free hotel shuttle bus from Harbourfront MRT station.
• +Transport allowance $150
• +Meal allowance $120
• +Tips Sharing

Working hours

• 2pm-11pm from Tuesday to Sunday

Job Summary:

The Restaurant Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities:

• Oversee every day operations function.
• Upholding standards and maintaining the business's integrity.
• Increase revenue by implementing operational plans.
• Addressing concerns and complaints from clients.
• Cost control.
• Handling restaurant liability by implementing safety, security, and human resource requirements.
• Upholding strict guidelines for hygienic practices and quality control in restaurants.
• In charge of recruiting, providing training and managing employees.
• Set an example for behavior, appearance, and performance standards at all times.
• In charge of inspiring and creating a performance-driven team.
• Planning for manpower, ensure that there is adequate manpower to support daily operations.
• Staff briefings, planning, and event implementation.
• Supporting the beverage and wine menu planning process.

Requirements:

• Diploma or Degree in Human Resource Management, Business Administration or equivalent.
• At least 5 years of working experience in F&B (Assistant Manager/Manager).
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please click the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Summary

Reporting to the Restaurant Manager, the Assistant Restaurant Manager will assist to achieve monthly targets in revenue, expenses, profit, and quality scores. He/she will be responsible for implementing MOHG service standards (Legendary Quality Experience) throughout the restaurant. He/she will deputize in the absence of the Restaurant Manager.

Key Responsibilities

• Conducts daily briefings
• Conducts departmental orientation for all new team members
• Prepares duty roster
• Ensures that logbooks are being kept up to date and communicated to all team members
• Ensures that hotel grooming standards are being met and maintained, demonstrating a professional image for our guests
• Carries out monthly trainings in accordance to established standards
• Responds proactively to guest queries and ensures appropriate action is taken
• Ensures that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• Assists the Restaurant Manager in liaising with Engineering to ensure all furniture, lighting and other restaurant features are in good working order and clean working condition
• Supports in handling guest complaints politely, promptly, and professionally

Job Requirements

• Good leadership, meticulous and resourceful
• Possesses mental resilience to operate in high pressure environment
• Equipped with diplomacy to defuse tense situations (guest complaints) to fruitful resolutions
• Able to communicate fluently in English
• Able to work in a flexible schedule, including weekends, evenings, and public holidays
• Able to interact with colleagues and customers from diverse backgrounds
• Possesses at least three (3) years of related experience in similar capacity in luxury hotels or F&B establishments

Key Responsibilities:

· The Head Cook is expected to prepare all South Indian / North Indian dishes inclusive of breakfast, lunch, and dinner items.

· Preparations should be tasty, delicious, and hygienic.

· Able to work as a team member to maximize the output.

· Follow the instructions Restaurant manager meticulously.

· Able to extract work from the people. Ad hoc work under a team.

· Knowledge of Indian Spice items.

· Willing to undergo training and follows the instruction meticulously as conveyed in training.

· All preparations should be hygienic without much wastage.

· Should maintain good interpersonal relations with other workers in the kitchen.

· Maintain the most discipline and obey the instructions of the Management.

· Able to attend the work punctually.

· Willing to work on shifts / staggering.

Requirements:

· Proven experience as head cook.

· Experience in using cutting tools, cookware, and bakeware.

· Knowledge of various cooking procedures and methods (grilling, baking, boiling, etc.)

· Ability to follow all sanitation procedures.

· Ability to work in a team.

· Very good communication skills.

· Excellent physical condition and stamina.

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus

• Duties as prescribed by the director and the headchef in a diligent fashion
• Training and management of floor staff
• Managing of reservations and event planning
• Ensure impeccable hygiene standard in front of house area
• Ensure the accountability of the beverage
• Ensure the sales margin and cost
• Prior experience with global two to three Michelin-starred restaurant is a must.
• As modern Indian restaurant, must have experience in Asian/European/US Michelin Star Restaurant

Summary of Responsibilities:

• Conduct outlet briefings and ensure that communication takes place in the team
• Ensure that Restaurant’s logbooks are up to date
• Ensure that guest needs and expectations are met by providing a professional and efficient service that is aligned to MOHG’s standards
• Handle all guests’ requests and complaints politely, promptly and professionally
• Guide the team to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure colleagues' grooming standards are being met and maintained to demonstrate a professional image for our guests
• Liaise with the Culinary team to ensure consistent food quality and presentation
• Liaise with other departments to ensure that supplies are replenished timely and Restaurant’s features are in good and clean conditions at all times
• Establish and maintain a monthly training plan according to the standards required
• Develop the team through coaching, mentoring and constant formal interactions at specific yet periodic intervals
• Prepare operations reports on a weekly and monthly basis
• Plan, organize and carry out F&B promotions to drive revenue and awareness for the restaurant and hotel
• Maximise profitability by primarily increasing turnovers (revenues and covers) and carrying out cost control as a secondary priority
• Any adhoc tasks assigned by the Director of F&B and Director of Restaurants

Job Requirements:

• Minimum 3 years of F&B experience at a managerial level
• Able to do shift work and work on weekends (5 day work week)
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Summary of Responsibilities:

• Conduct outlet briefings and ensure that communication takes place in the team
• Ensure that Restaurant’s logbooks are up to date
• Ensure that guest needs and expectations are met by providing a professional and efficient service that is aligned to MOHG’s standards
• Handle all guests’ requests and complaints politely, promptly and professionally
• Guide the team to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure colleagues' grooming standards are being met and maintained to demonstrate a professional image for our guests
• Liaise with the Culinary team to ensure consistent food quality and presentation
• Liaise with other departments to ensure that supplies are replenished timely and Restaurant’s features are in good and clean conditions at all times
• Establish and maintain a monthly training plan according to the standards required
• Develop the team through coaching, mentoring and constant formal interactions at specific yet periodic intervals
• Prepare operations reports on a weekly and monthly basis
• Plan, organize and carry out F&B promotions to drive revenue and awareness for the restaurant and hotel
• Maximise profitability by primarily increasing turnovers (revenues and covers) and carrying out cost control as a secondary priority
• Any adhoc tasks assigned by the Director of F&B and Director of Restaurants

Job Requirements:

• Minimum 3 years of F&B experience at a managerial level
• Able to do shift work and work on weekends (5 day work week)
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Job Responsibilities:

• Assist the Manager, Store to manage store operations.
• Lead and supervise a team of Supervisors and Crew.
• Plan and deploy to ensure that the store has adequate manpower for daily operations.
• Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
• Coach staff in providing excellent service experience to all customers.
• Handle all customer queries and feedback in a professional and timely manner.
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to.
• Monitor work performance of all staff and enforce discipline when necessary.
• Ensure on-the-job training is conducted for all staff.
• Check on supplier operations and provide feedback to the Manager, Store if necessary.

Salary & Remunination

• Up to $4000
• Meal allowance - SGD 13/day (avg. SGD 300/month)
• Location allowance - SGD 8.50/day (avg. SGD 200/month) - only for CBD area stores
• OT 1.5x

Requirements:

• Minimum GCE ‘O’ level.
• At least 3 years of working experience in a similar capacity in the industry.
• Highly communicative to lead and motivate staff.
• Quality-driven with good understanding of local food and beverage trends.
• Trained eye for detail and customer centric.
• Ability to work in a fast-paced environment.

More info

• 5.5 days work/44 hours a week
• ANNUAL LEAVE

Interested applicants please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)
+65 8042 2995

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations