Executive, Sales Support _ 9349
Full-time
Senior Executive
4 months ago
Executive, Sales Support
Job Info:
Basic $3,500 - $4,000 (Depend on experiences)
PB
5 Days, Monday - Friday 8.30am - 5.30pm
Location: East ..
Executive, Sales Support
Job Info:
- Basic $3,500 - $4,000 (Depend on experiences)
- PB
- 5 Days, Monday - Friday 8.30am - 5.30pm
- Location: East Area_ Changi N Way
Job Descriptions:
- Oversee good commercial relationship with all customers
- Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
- Manage and implement the process improvement and changes enabled by IT systems
- Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
- Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
- Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
- Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
- Follow up on customer issues or handle disputes as and when necessary
- Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
- Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
- Coach and guide new hires and junior team members for development and alignment
Job Requirements:
- Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
- 3 to 5 years of relevant experience in Freight Forwarding Industry
- Accounting service experience preferable
- Good knowledge of Salesforce and Cargowise One
- Strong service orientation and customer management skills
- Strong knowledge of pricing for Freight Cargo Services, Contract Logistics and other Supply Chain Solutions
- Strong interpersonal skills and teamwork
How to apply:
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Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)
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