Total 6 Director/C-Level scientific operations manager job vacancies in PAS-North East Community Development Council

Summary

The Regional Director Security Operations (RDSO) is responsible for leading a multi-disciplinary team that executes a global security operations program for a multi-national IT organization. Services provided include security operations, safety, budget and financial execution, logistics, and employee recruitment, onboarding and training. The security operations program is comprised of regional security man-guarding functions, a security operations center, development and management of security operations metrics, branch liaison, personnel management and driving key security operations projects and initiatives for datacenters on a multi $100M global Client account. Direct reports may include field based Regional Security Managers, as well as shared services/program management resources to include Regional Operations Coordinator, Security Design PMOs and other Security Operations personnel. The RDSO is accountable for datacenter security operations service delivery, enhancing safety culture, driving innovation and process change across the program and staff engagement and development. The RDSO is expected to advance operational security and business relevancy while collaborating with the client, fellow RDSOs, Securitas business divisions, associate contractors, global business partners, and other supporting teams. This position reports directly to the Global Director of Operations.

Essential Functions

1. Strategically aligns a multi-disciplinary team into a singular, cohesive group; prioritized to meet the client’s data center security operations requirements.
2. Anticipates, develops, drives, and operationalizes the business’ most strategic priorities to meet service requirements, exceed quality targets and optimize field security operations effectiveness.
3. Acts as a trusted advisor to the Global Director of Operations and Client directors while also facilitating a healthy rhythm of team and business operations forums.
4. Proactively manages the region’s multi-disciplinary team to effectively execute and communicate (inward and outward) the security operations scope, strategic goals and deliverables.
5. Create strong internal and external networks, ensuring alignment between the regional operations teams, the shared services platform, and the Client.
6. Nurture Client relationships and internal relationships across all pillars.
7. Ensures the multi-disciplinary regional team is functioning effectively and efficiently, with security operation non- negotiables, process enhancement and scalability at the forefront of decision-making.
8. Holds team members accountable for their commitments, removes roadblocks to their work, and leverages organizational resources to improve delivery.
9. Provides regular reports that communicate team performance, project delivery, progress to milestones, and impacts to service delivery, meeting required client SLAs and KPIs.
10. Acts as the Datacenter subject matter expert on Operations Standard Operating Procedures (SOP); evaluates effectiveness and adherence to the Operations SOP and provides recommendations for improvement.
11. Actively seeks and creates opportunities for collaboration across customers, partners, and internal groups to drive long- term solutions.
12. Leads program-wide projects and initiatives that encourage process improvement and innovation and the use of tools that support the program across teams.
13. Drives an effective and holistic approach to project completion and consistent communication and messaging.
14. Facilitates teamutilization of data analytics; leads development and execution of strategic, analytical frameworks and high- quality complex models and forecasts to guide operational decisions.
15. Create and deliver executive level presentations and dashboards on business strategy, insights, and execution to client senior management.

Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Minimum Hiring Standards

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must hold or be able to obtain a valid driver’s license or equivalent.
• Must have the legal right to work in the country where the position is located.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience

• Bachelor’s degree in business, management or related field and 10-15 years of progressive management roles in physical security, contract security, or account management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• 3-5 years of experience in a director level position.
• Datacenter experience a plus.

Special Requirements

• Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency event or crisis.

Competencies

• Ability to influence without authority and identify shared goals to achieve business objectives.
• Ability to provide positive direction and motivate performance.
• Ability to build relationships quickly and work collaboratively across multiple teams.
• Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
• Experience communicating with the C-Level employee down to the entry-level employee
• Able to conduct presentations and facilitate group meetings, both in person and online.
• Ability to track and maintain scheduled assignments.
• Ability to maintain professional composure when dealing with unusual and stressful circumstances.
• Knowledge of business operations management and human resources administration.
• Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner.
• Strong customer service and service delivery orientation.
• Ability to adapt to change in the external environment and organization.
• Ability to multi-task and complete assignments concurrently in a fast-paced environment.
• Experience communicating and presenting to an executive level audience.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Required ability to manage multiple tasks concurrently.
• Computer usage, which may include prolonged periods of data analysis.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

SPECIFIC SUPERVISORY RESPONSIBILITIES

· Direct line management and leadership of a team of Healthcare Operations Manager to ensure all staff are appropriately developed and managed in a timely way. Set clear standards, plans and targets for the Healthcare Operations Executive to monitor their performance through regular supervision and identifying training needs as appropriate.

· To ensure a professional, customer and client focused service is consistently delivered by the operations teams.

· Oversee the allocation and progression of work for the Healthcare Operations Executive. This involves ensuring that cases are allocated to persons of appropriate capability and are processed within timeframes as per by Global Corporate standards.

· Act as a point of technical expertise and provide guidance and advice to the teams as and when required.

· Communicate with other Global Healthcare leaders to ensure best practices are shared and adopted.

· Encourage positive and productive working relationships between the medical teams and partner teams (Operations, Quality, Training, Assistance) as well as with relevant partner teams outside of the AC.

· Participate in ad-hoc projects, taking the lead where appropriate.

OPERATIONS TEAMS

· To work with the Assistance Operations managers, Regional and Global Medical Directors and Director of Nursing to ensure a seamless service in aspects of both medical and operational excellence, promoting positive working relationships and communication between the operational and medical teams.

· Regular review (min 6 monthly) of each of the operations platforms staffing models to ensure they best strategically support caseload. Under the guidance of the MD's and RMD, adjust staffing models to support case and quality standards. These activities will be undertaken to ensure regular review of headcount against case activity, contractual needs, business growth and staff attrition.

· Working together with the respective General Managers and HR business partners ensure appropriate line management support is in place for annual leave, illness concerns, performance management and professional development as well as providing recommendations for headcount based on these parameters.

· Key decision maker for nursing recruitment initiatives to ensure the right staff are hired for the right roles. Able to support other areas of business as required.

STAFF SUPPORT AND DEVELOPMENT

· Key accountability for ensuring that respective teams are given sufficient support to enable them to actively focus on their personal and professional development. This will include regular motivational and developmental feedback with the provision of objectives to maximize staff performance

· Ensure that any incidences of staff under-performance are identified and acted upon expediently. This will include escalation to the MD and RMD, feedback to the staff member, implementation of performance improvement plan (PIP) if needed and appropriate training and support.

· Maintain appropriate documentation of any actions taken regarding specific individual performance and address any disciplinary or grievance matters in accordance with International SOS's policies and procedures.

· Ensuring staff attendance at medical team meetings and daily transmissions/handovers and to search for new ideas for training and staff motivation.

· Encourage staff participation in additional projects within the Assistance/Support Centres.

· Overall accountability for the Mentoring programme for new starters and the on boarding process for new team members.

· Ensure staff are familiar with all relevant International SOS policies and procedures and that policies and procedures are followed at all times.

CASE MANAGEMENT AND ESCALATION

· Work with the MD's and RMD to drive efficiency and the provision of professional, customer focussed medical assistance to beneficiaries as per contractual requirements.

· Ability to provide case direction, support and guidance across to the Healthcare Operations Executive.

· Ensure that case management escalation occurs as per International SOS protocols, and that their teams are delivering effective case management to members.

· Flexibility to provide case load support and expertise whilst managing own workload.

· Ensure that the MD's and RMD are fully updated on any important issues and potentially problematic situations, both related to case management and to staffing concerns.

QUALITY AND TRAINING

· Strategic direction and strong interface with LDQ to regularly review material and deliverables for the nursing teams. Identification of trends and analysis to determine required support.

· To use initiative to implement ways of improving quality and efficiency in a proactive way.

· Overall accountability for the training and induction of the operations team along with the MD's and RMD.

· Ownership and direction for all operations led projects across the Healthcare Operations platforms.

· Work with the MD's and RMD to oversee all quality initiatives, and to work together to ensure clinical governance is maintained.

· Participate in the service recovery process for those cases where Intl.SOS quality measures were not maintained or based on feedback from external sources.

· Oversee site survey assignments for the operations team.

MEDICAL TRANSPORTATION STANDARDS (MTS)

· Ownership for the Medical Transportation Standards in conjunction with the MD and RMD.

· Accountability for compliance against the annual MTS audit and any air ambulance accreditations required for air ambulance activities in conjunction with the MD and RMD.

· Accountability for a qualified and up to date medical escort team suitable for deployment.

CLIENT AND STAKEHOLDER INTERFACE

· Strong links with International SOS clients to foster positive working relationships and assist with service recovery as required.

PROFESSIONAL LINKS

· Professional lead for the nursing platform ensuring that all Healthcare Operations staff keep up to date with governance and regulation pertaining to professional registration.

JOB PURPOSE:

As the Head of Asia Pacific Distribution Centre (APDC), this position is a key member of the Asia Operations leadership team who plays a critical role in important strategic and management decisions relating to APDC operations. This position has full responsibility and accountability of overall performance for APDC with regards to quality, productivity, service level as well as budgetary control. With clear directions, this position will establish performance goals and develop corresponding objectives and action plan to ensure achievement.

PRINCIPAL RESPONSIBILITIES:

1. Strategic planning and execution to enhance profitability, productivity and efficiency throughout the Distribution Centre’s operations, continuous improvement to bring Distribution Centre to next level.

2. Develop long-range objectives and strategies for the distribution centre, monitor performance against these objectives and provide leadership, feedback, supports, motivates, directions and retains high-caliber staff.

3. Define information systems requirements to support process improvements initiates. Integrate the technology, quality, purchasing and logistics functions to support product and process excellence.

4. Allocate resources effectively to maximize productivity and cope with demand fluctuation while optimizing quality and delivery time. Focus on key performance areas such as OTD (on-time-delivery), LTR (lead-time-reduction), productivity and cost improvement. Implement improved processes and management methods to generate higher ROI and workflow optimization.

5. Ensure built-in quality in all operating processes and enforce discipline of compliance, including all quality related certification programs. Ensure effective corrective actions, timely implementation to avoid recurring problems.

6. Develop and manage annual operations budgets. Manage logistics and outbound transportation processes, negotiate parcel freight programs.

7. Oversee inventory control processes to ensure accurate stock levels and minimize discrepancies.

8. Strive to achieve world-class supply chain, warehousing, forward and reverse logistics operations.

9. Promotes “total customer satisfaction” (delivery, quality etc.) within all Operations teams.

10. Continually investigate and introduce process improvement measures and presents suggestions to Regional MD and Global VP Operations for consideration.

11. Build an open and honest communication line with the organization, interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.

12. Work in partnership with sales & marketing teams to ensure cost effective approach in order fulfilment.

13. Represent Asia to be part of the global DC management team on business update and best practices sharing on a regular basis.

14. Develop and implement ongoing staff performance and career development programs.

15. Prepare and submit monthly reports to the Management.

16. Ensure compliance with all health and safety regulations to maintain a safe working environment at the Distribution Centre(s).

QUALIFICATIONS

· Master/bachelor’s degree on logistics/operations management preferred.

EXPERIENCES

· 10+ years of broad logistics and supply chain management experience in progressively senior positions.

· solid working experience on DC operations management in MNC environment.

· Experience with New DC setup or relocation, Brown/Greenfield project is preferred.

· Experience supporting and developing emerging markets.

· Experience directing the operations in a multi-site supply chain system.

· Ability to manage Third Party Logistics (3PL), freight companies and other logistics suppliers.

· Supplier negotiation skills, proven cost reduction efforts and experience with contracts.

· Demonstrable analytical abilities to assess financial impacts of any changes to logistics service requirements.

· In depth knowledge and experience with key supply chain/logistics processes, best practices, and implementing process improvements.

· Relevant experience and knowledge on ISO9120, ISO14000 and ESD S20.20.

COMPETENCIES

· Troubleshooting and Problem-solving skills.

· Defining/Developing standards with continuous process improvement.

· Industrial Knowledge for benchmarking.

· Strong interpersonal and communication skills

· Strong analytical, judgment skills, financial & P&L skill required.

· A high sense of urgency & the ability to build & lead strong teams to achieve new levels of performance.

· Advanced knowledge of technology (WMS, Automation, RFID, Labelling solutions), processes, and standards.

· Excellent computer skills including experience utilizing multiple ERP & WMS systems; also, strong knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint)

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

You will be part of the Global Fulfillment, Logistics and Trade (GFL&T) organization and work as a Global Inbound Logistics Director responsible for leading a team of operations professionals that manages Dell’s Inbound Airfreight, Ocean Freight and Ground Transportation network in and out of key manufacturing facilities and to our regional DCs.

Join us to do the best work of your career and make a profound social impact as an Operations Director, Team in Singapore.

You will

• Developing, maintaining, and evolving the inbound operational strategy in collaboration with GFL&T leadership and other key stakeholders
• Managing the daily operations of the global inbound logistics network to ensure key performance indicators (KPIs) and service level agreements (SLAs) are delivered
• Proactively managing operational risk and resolving any issues or challenges that arise within the inbound network to ensure continuity of service
• Enhancing internal stakeholder engagement enabling an understanding of the global inbound network and collaborative opportunities to improve both cost and service
• Managing the recruitment, retention, and performance management strategies for a diverse and global workforce

Essential Requirements :

• Bachelor’s degree in Business, Supply Chain or related field (MBA or post graduate degree preferred)
• 10 years+ Inbound Logistics Operations experience working within a large, global, shipper
• Cross mode experience covering International Airfreight, Ocean Freight and ground transportation
• 7 years+ people management experience managing remote and global teams with a proven track record of individual and organizational development
• Excellent negotiation and influencing skills at all levels with competence in making timely, effective, principles-based decisions

Desirable Requirements

• Strong business, operational and financial acumen, including advanced problem-solving skills, critical thinking, and analytical capabilities
• Unquestioned integrity with confidence and executive presence

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15-Jan-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

You should be comfortable within a fast-paced, dynamic environment, be able to communicate recommendations and conclusions clearly and concisely with the support of detailed analysis and relevant sources and be able to effectively program manage time-bound change management through strong leadership of your direct and cross-functional global teams in addition to your supply base.