Total 1,477 senior manager job vacancies in D27 Yishun, Sembawang

We are looking for an innovative procurement manager to lead our procurement team. You will spearhead the purchasing process from selecting suppliers to ensuring stock optimization, as well as provide guidance on sourcing and procurement processes.

Our procurement manager will be a supply chain and logistics expert who will specialize in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality control and adhering to the company’s policies and procedures on supply chain management will be some of your main priorities when carrying out this role.

Procurement Manager Responsibilities:

Developing procurement strategies that are inventive and cost-effective.

Sourcing and engaging reliable suppliers and vendors.

Negotiating with suppliers and vendors to secure advantageous terms.

Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.

Building and maintaining long-term relationships with vendors and suppliers.

Approving purchase orders and organizing and confirming delivery of goods and services.

Performing risk assessments on potential contracts and agreements.

Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.

Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.

Preparing procurement reports.

Procurement Manager Requirements:

Bachelor’s degree in supply chain management, logistics, or business administration.

Proven experience managing supply chain operations.

Experience using supply chain management software and tools, including Oracle, SAP Ariba, and/or Envision.

In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).

Management and leadership skills.

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Highly organized and detail-oriented.

Excellent analytical and problem-solving skills.

• Responsible for consumer satisfaction, staff development and operations management.
• Attend to clients' enquiries and feedbacks, including service recovery.
• Facilitate and ensure that work related to fault, repair, installation, maintenance and emergencies are completed within the appropriate timelines and standards.
• Understand site-specific requirements to address operational challenges, resolve conflicts, inspire and maintain a high-performing team.
• Ensure adherence to customer guidelines for all site activities including safety standards and house rules.
• Plan visits to check technician performance, job progress, inventory and customer satisfaction.
• Conduct daily team meetings for review and development.
• Plan, design, and organise staff training programmes.
• Attend to requests and respond to emergency call after working hours.
• Any other ad-hoc assignments assigned by the Management.

Requirements:

• 5 years of experience managing ACMV works.
• Possess a Singapore Class 3 Driver’s License.
• Proficient in Microsoft Office and AutoCAD.
• Manage Work at Height Certificate - Assessor/Manager.
• OFAC Certification an added advantage.
• This position is open to Singaporeans and Singapore PR only.

### Join the Future of Digital Marketing with AI!

Are you ready to revolutionize the marketing world?

Step into the future with us as an AI Marketing Sales Executive at Simba Pte. Ltd.! Proactive sales, involving cold calling and other strategic activities to drive business growth.

Position: AI Marketing Executive/ Manager

Salary Range: $2000 to $6900 (with High Commission Structure)

Why This Job is Perfect for You:

• Innovative Environment: Work with real cutting-edge AI technologies that are going to benefit our SME companies and transforming the marketing landscape.
• Career Growth: High commission structure, opportunities for internal and external courses, and a dynamic work culture.
• Comprehensive Benefits: Medical and insurance coverage, additional annual leave, and a supportive team environment.
• Impactful Work: Engage with local and regional brands, contributing to meaningful CSR initiatives.

What We’re Looking For:

• Most Importantly: Fun, Energetic and Positive.!
• Passion for AI Marketing: Young, Enthusiasm for integrating AI into daily marketing strategies.
• Sales Savvy: At least 1 year of sales experience with a knack for building strong client relationships.
• Digital Marketing Knowledge: Understanding of digital marketing trends and tools - Web development, SEO, SEM, Google, Facebook marketing, TikTok, Instagram, XiaoHongShu, etc.

What Makes This Role Exciting for You:

• Tech-Savvy Culture: Embrace the latest AI innovations and be at the forefront of technological advancements.
• Dynamic Work Environment: A fun and energetic workplace that values creativity and fresh ideas.
• Career Advancement: Fast-track your career with ample learning and growth opportunities.
• Community Impact: Be part of a company that values social responsibility and community engagement.

Your Role:

• Prospecting and Cold Calling: Identify and reach out to potential clients via cold calling and lead generation.
• Develop Strategies: Create and implement innovative AI marketing strategies.
• Client Engagement: Conduct engaging sales presentations and build lasting client relationships.
• Lead Generation: Prospect new leads and drive sales growth.
• Team Collaboration: Work closely with a dynamic team to achieve collective goals.

Step into the future with AI Marketing with Simba, and be a part of the Ai Marketing revolution!

Ready to make your mark in the world of AI marketing? Apply now and join us in shaping your future! Or Email: [email protected]

Job Description

• To prepare documentation for tender submissions.
• To develop tender strategies and oversee tender estimation responsibilities.
• To coordinate with all parties to provide accurate analysis of the participated project, including collating critical information and preparing final submission documentation.
• To lead and monitor the QS team for variation works, progress claims, and cost control.
• To develop and improve departmental workflow and productivity.
• To liaise with main contractors, subcontractors, clients, and
• suppliers/vendors for project claims and cost issues.
• To develop standards for contracts, including the presentation of budgets, payment terms, etc.
• To review the contractual performance of all parties to ensure compliance with terms and conditions.
• To periodically report work progress to senior management.

Requirement:

Diploma or Degree in Construction Management/Building /Quantity Surveying.

Minimum 5-years of relevant working experience in the Construction industry.

Meticulous and systematic individual with positive working attitude.

Good oral & written communication skills.

Multi-tasking and is able to handle stress.

This position reports to the director. He/she will be identifying new business opportunities, facilitate the implementation of business strategies, negotiating deals etc. He/She will engage business development with customers aligned with company strategies to drive new growth areas, acquiring new businesses, new customers and profitable business and also to cultivate and maintain relationships.

Individual to be involved in:
1. Identify new business opportunities
2. Manage new sales activities to maximize revenue opportunity
3. Building rapport and maintaining a good relationship with clients.
4. Proactively implement strategies to generate ideas, build business plans
5. Other ad-hoc duties as assigned.

Technical Skills and Competencies1. Able to seek and develop new business opportunities
2.Ability to build and maintain strong relationships with customers
3. Planning and overseeing new marketing initiatives
4. Project management skills to oversee the implementation of new business initiatives

Duration of Attachment-6months

Job Purpose:

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities:

Business Operations

· Work closely with top management to integrate strategic business continuity management into organization’s operations

· Involved in recruitment and retention exercise carried out by management

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with the cross functional departments to achieve business goals

· Oversee cost controlling and purchasing activities

· Work closely with Business Development department in terms of business expansion

· Establish and maintain strategic business partner relationships (e.g. external vendors)

· Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Responsible for staff training and development

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead managers to develop organizational and governance strategies

· Facilitate innovation and lead managers to manage change

· Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance

Skills/Qualifications:

· At least 3 to 5 years of managerial experience in food retail / institutional catering

· At least 3 years’ experience in managing multiple outlets

· Minimum ‘O’ level or Diploma in F&B service or equivalent

· Willing to be involved in hands on operations

· Excellent communication and interpersonal skills

· Able to lead and motivate to produce results

· Passionate about leading by example and strong leadership quality

· Ability to work in a fast-paced environment

Job Responsibility:

· Prepare documentation for tender submissions.

· Develop tender strategies and oversee tender estimation responsibilities.

· Coordinate with all parties to provide accurate analysis of participated projects, including collating critical information and preparing final submission documentation.

· Develop and improve departmental workflow and productivity.

· Liaise with main contractors, subcontractors, clients, and suppliers/vendors for project claims and cost issues.

· Develop standards for contracts, including the presentation of budgets, payment terms, etc.

· Review the contractual performance of all parties to ensure compliance with terms and conditions.

· Periodically report work progress to senior management.

· Attend tender briefings and/or site show rounds to gain a better understanding of client requirements and potential competitors.

· Upon award, initiate transition kick-off and ensure proper handover to project team.

· Support the project team throughout the contract term till successful contract close-out, ensuring full compliance with the contract and respective legislation and regulations.

· Discuss, draft, review, negotiate, and subsequently shortlist and award sub-contracts.

· Ensure compliance and flow down of corresponding terms to sub-contractors and/or suppliers.

· Manage contractual risks, disputes resolution, and settlement.

· Monitor contracts and facilitate extension, renewal, and/or close-out as required.

Requirement:

· Diploma or Degree in Construction Management/Building /Quantity Surveying

· Minimum 5-years of relevant working experience in the Construction industry.

1. Liaise with engineers, architects, and others working on a project
2. Prepare and manage estimates, budgets, timetables, and resourcesManage worksites for new-construction as well as remodeling projects, coordinating activities and ensuring that all work is in sync with project goals and objectives
3. Provide direction to general contractors, subcontractors, and vendors when doing groundwork to ensure that quality standards are being met
4. Identify, mitigate, and track recurring construction issues
5. Adhere to legal regulations, building and safety codes, and other requirements
6. Collaborate with architects, engineers, and other specialists; hire full-time and part-time subcontractors and laborers and coordinate their schedules
7. Visit sites regularly during construction — including bid walks, preconstruction walks, in-progress visits, punch walks, and closeouts — and attend status and coordination meetings9
8. Conduct and document quality assurance and safety inspections throughout the construction process, ensuring that the work environment is acceptable and that tools and equipment are in good working condition
9. Respond efficiently and effectively to work delays, emergencies, and other project disruptions
10. Ability to manage multiple projects simultaneously with an eye for quality
11. Knowledge of construction worksite safety practices
12. Bachelor’s degree (or equivalent experience) in engineering or related field

Up to 21 days of Annual Leave

Low Teacher-Children Ratio!

Friendly and Conducive working environment

Comprehensive HQ training for all teachers!

Strong Curriculum team and mentorship programs available!

Permanent positions

AWS

Performance Bonus

Sign-on Bonus

Job Description & Requirements

• Complete the progress reports of the children for each semester and prepare a developmental portfolio for every child.
• Communicate with parents via the APP, weekly team newsletters and conferences.
• Meet the parents to address any concerns.
• Use positive discipline techniques at all times.
• Guide and supervise the Assistant Teacher in the classroom.
• Render basic first aid as and when necessary.
• Responsible for the upkeep of teaching resources, arrangement, appearance, decorations, and learning environment of the classroom.
• Be familiarised with all working curriculum documents, handbooks and policy manuals.
• Guide and lead the English language department

Job Requirements:

Diploma in Early Childhood Care & Education – Teaching (DECCE-T)

• Fluent in English/Chinese Language (spoken and written) as lessons are conducted in English or Chinese (Good written and verbal communication skills in Chinese to conduct teaching lessons in Chinese language and also to communicate in Chinese speaking parents and students)
• Creative and inspiring with loving energy
• Excellent communication and classroom management skills
• Knowledge in educational development

Up to 21 days of Annual Leave

Low Teacher-Children Ratio!

Friendly and Conducive working environment

Comprehensive HQ training for all teachers!

Strong Curriculum team and mentorship programs available!

Permanent positions

AWS

Performance Bonus

Sign-on Bonus

Job Description & Requirements

• Complete the progress reports of the children for each semester and prepare a developmental portfolio for every child.
• Communicate with parents via the APP, weekly team newsletters and conferences.
• Meet the parents to address any concerns.
• Use positive discipline techniques at all times.
• Guide and supervise the Assistant Teacher in the classroom.
• Render basic first aid as and when necessary.
• Responsible for the upkeep of teaching resources, arrangement, appearance, decorations, and learning environment of the classroom.
• Be familiarised with all working curriculum documents, handbooks and policy manuals.
• Guide and lead the chinese language department

Job Requirements:

• Diploma in Early Childhood Care & Education – Teaching (DECCE-T)
• Fluent in English/Chinese Language (spoken and written) as lessons are conducted in English or Chinese (Good written and verbal communication skills in Chinese to conduct teaching lessons in Chinese language and also to communicate in Chinese speaking parents and students)
• Creative and inspiring with loving energy
• Excellent communication and classroom management skills
• Knowledge in educational development

Job Description & Requirements

• Guide and monitor Proiect Managers to ensure the project is well managed to meet clients’ satisfaction.

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

• To meet potential customer, prepare quotation and close the project.

Qualifications:

• At least 8 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated.

Oishi Manufacturing Pte Ltd, established in 2003, is a prominent manufacturer and wholesale supplier of frozen desserts in Singapore. Specializing in halal-certified ice creams, gelato, and sorbets, the company serves a diverse range of clients including hotels, restaurants, cafes, fast food chains, and distributors.

Oishi operates from a 18,000 sq. ft. facility, offering both its own brands—like ArtisertZ—and customized OEM services. Their product range extends beyond frozen treats, including soft-serve pre-mixes, waffle and pancake premixes, frozen lava cakes, and equipment like soft-serve machines. The company is known for its commitment to high quality and halal compliance, holding certifications like FSSC 22000
and BRCGS.

Oishi caters to both local and international markets, priding itself on reliable delivery services and competitive pricing. This has solidified its reputation as a preferred business partner within the food industry

Job Description

As the Warehouse and Logistics Manager you will oversee all aspects of warehouse operations, logistics, inventory control, transportation, and customer service. This hands-on role involves managing daily operations, including order picking, releasing stock to production areas, and ensuring timely deliveries. You will take full responsibility for the accurate inventory management of raw materials and finished products to meet production and business needs.

1. Warehouse Operations:

· Manage the receipt, storage, and dispatch of goods in an organized and efficient manner.

· Optimize warehouse layout to make the best use of space and streamline operations.

· Maintain equipment and ensure the workspace is clean, organized, and safe.

2. Inventory Management (Raw Materials & Finished Products):

· Oversee the inventory management of raw materials to ensure uninterrupted production.

· Manage stock levels of finished products to meet customer demand and prevent stockouts.

· Perform regular stocktakes and reconcile any discrepancies between physical stock and system records.

· Collaborate with procurement and production teams to forecast demand and maintain optimal stock levels.

· Monitor product shelf life and implement effective stock rotation strategies to minimize waste.

· Manage the return and disposal of obsolete or expired stock.

· Maintain accurate inventory records for both raw materials and finished goods to ensure traceability.

3. Logistics and Transportation (Including Daily Picking):

· Manage daily picking and order fulfilment to ensure timely and accurate dispatch of orders.

· Plan and coordinate shipping routes, including import/export documentation and customs clearance.

· Coordinate and prioritize urgent orders to meet delivery schedules.

· Monitor cold chain management to maintain product integrity during transportation.

· Track deliveries and resolve transportation or delivery issues with in-house drivers and logistics partners.

· As required, negotiate with freight carriers and logistics providers to manage costs effectively. (including export sales)

· Monitor and report on delivery performance to ensure adherence to customer expectations.

4. Customer Service & Collaboration:

· Communicate directly with customers regarding delivery timelines, product availability, and issues.

· Resolve customer complaints related to logistics or delivery and implement corrective actions.

5. Compliance and Safety:

· Ensure all operations comply with health, safety, and regulatory standards (e.g., ISO, SFA, MUIS).

· Develop and follow Standard Operating Procedures (SOPs) for warehouse safety and operational efficiency.

· Conduct regular safety inspections and risk assessments, taking prompt corrective actions where needed.

· Maintain up-to-date knowledge of food handling and safety protocols.

Work Hours:

Monday to Friday, and 2 x Saturdays.

Job Responsibility:

• Prepare documentation for tender submissions.
• Develop tender strategies and oversee tender estimation responsibilities.
• Coordinate with all parties to provide accurate analysis of participated projects, including collating critical information and preparing final submission documentation.
• Develop and improve departmental workflow and productivity.
• Liaise with main contractors, subcontractors, clients, and suppliers/vendors for project claims and cost issues.
• Develop standards for contracts, including the presentation of budgets, payment terms, etc.
• Review the contractual performance of all parties to ensure compliance with terms and conditions.
• Periodically report work progress to senior management.
• Attend tender briefings and/or site show rounds to gain a better understanding of client requirements and potential competitors.
• Upon award, initiate transition kick-off and ensure proper handover to project team.
• Support the project team throughout the contract term till successful contract close-out, ensuring full compliance with the contract and respective legislation and regulations.
• Discuss, draft, review, negotiate, and subsequently shortlist and award sub-contracts.
• Ensure compliance and flow down of corresponding terms to sub-contractors and/or suppliers.
• Manage contractual risks, disputes resolution, and settlement.
• Monitor contracts and facilitate extension, renewal, and/or close-out as required.

Requirement:

• Diploma or Degree in Construction Management/Building /Quantity Surveying
• Minimum 5-years of relevant working experience in the Construction industry.
• Meticulous and systematic individual with positive working attitude
• Good oral & written communication skills
• Multi-tasking and is able to handle stress

Job Description & Requirements

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.

Assist in daily operations

Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives

Ensure that the restaurant and kitchen is properly maintained and clean

Oversee food preparations, presentation and storage to ensure food health and safety compliceny.
• Regular checks with customers to gather feedbacks

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Present sales, revenue and expenses reports and realistic forecasts to the management team
• resolving of conflicts in a professional way

Job Requirements

Experience in F&B

Able to resolve minor conflicts if need to
• Production Planning: Develop schedules to optimize resource utilization and meet demand.
• Cost Management: Control production costs and seek cost-saving measures
• Problem Solving: Resolve production issues promptly to maintain quality.
• Supplier Coordination: Negotiate with suppliers for timely delivery of raw materials.
• Health and Safety: Maintain a safe work environment and conduct safety audits.
• Waste Management: Implement practices to reduce production waste and enhance sustainability.
• Record Keeping: Keep accurate records of production, inventory, and quality controls.
• Training Programs: Develop training for staff to boost skills and knowledge.
• Budget Management: Manage the production budget within approved limits.
• Customer Complaints: Address complaints and implement corrective actions.
• Technology Integration: Adopt new technologies to improve efficiency and quality.
• Performance Monitoring: Evaluate staff performance and provide necessary feedback.
• Emergency Response: Develop plans for production-related incidents to minimize operational impact.

Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

- Handle Daily Operation Activities with Workers

- Prepare Quotation for Customers Request

- Ensure and Enforce Workers Safety

- Transport Workers to the Job Site

- Attend meetings with customers and clients

- Ensuring organizational processes remain legally compliant with regulations and standards

Job Descriptions:

• Participate in external and internal project management activities and work-in-progress meetings.
• Create detailed proposals for all events, including timelines, venues, suppliers, staffing and budgets.
• Coordinate and manage venues and suppliers.
• Effectively manage onsite production crew, suppliers and temporary staff.
• Provide effective support and mentorship to the team.
• Perform other roles & responsibilities as requested based on business needs.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

We are looking for a passionate sales assistant manager to join our sales team. The sales manager responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. Be prepared to take orders from foreign workers in singapore's construction and shipyard industries.

To be successful as a sales assistant manager you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales.

Sales Assistant Manager Responsibilities:

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Willing to meet foreign workers in singapore shipyard and construction sector.
• Good knowledge in south indian food industries.
• Willing to deliver food to construction sites and dormitory.
• Must have singapore valid driving license.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Sales Executive Requirements:

• High school diploma/GED.
• 2+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

1. define a project scope, objectives and deliverables

2. understand client request and communicate effectively to the contractors and designer team to ensure clear instruction is conveyed

3. handle the project site progression to ensure workmanship standard are met and progression is as planned

4. track the costing of the project vs estimated cost

5. conduct quality inspections and addressing any deficiencies

6. identify potential risks to project success

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager