Total 174 service engineer job vacancies in D22 Jurong, Jurong Island, Tuas

Roles & Responsibilities

The Service Engineer will be responsible for the installation, maintenance, and repair of various types of construction equipment. This role requires advanced technical expertise, problem-solving skills, and a strong understanding of safety protocols. The ideal candidate will provide exceptional customer service and ensure that all work is completed to the highest industry standards.

**Key Responsibilities:**

- **Installation and Commissioning:**

- Perform installation and commissioning of associated equipment at customer sites.

- Conduct thorough testing and calibration to ensure proper functionality.

- **Maintenance and Repairs:**

- Perform preventive maintenance, diagnostics, and repairs on a wide range of construction equipment.

- Troubleshoot complex mechanical, electrical issues.

- **Technical Support:**

- Provide technical support and training to customers..

- Assist in the development of maintenance schedules and service documentation.

- **Safety and Compliance:**

- Adhere to all health and safety regulations and ensure compliance with industry standards.

- Conduct safety audits and risk assessments as required.

- **Customer Service:**

- Establish and maintain strong relationships with customers through effective communication and excellent service delivery.

- Address and resolve customer inquiries and complaints in a timely manner.

- **Continuous Improvement:**

- Stay up-to-date with the latest industry trends, technologies, and best practices.

- Identify opportunities for process improvements and implement changes to enhance service quality and efficiency.

**Qualifications:**

- Diploma or degree in Mechanical Engineering, Electrical Engineering, or a related field.

- Minimum of 2 years of experience in service engineering or a related field.

- Extensive knowledge of mechanical, electrical systems.

- Proficiency with diagnostic tools and software.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work independently and in a team-oriented environment.

- Valid driver’s license and willingness to travel to various job sites.

1.Attend vessel performs inspections,calibration, testing and troubleshooting on electrical & automation systems

2. Service/overhauling automation/electrical equipments in workshop

3.Good communication with shipcrew and superintendent

4.Good communication with shipyard

5.Prepare reports after finished the service job

Job Duties and Responsibilities:

• Provide technical support to resolve technical inquiries from ships/vessels on Nordic Systems.

• Attend on-board service attendances and commissioning services, annual inspection and maintenance for vessels based on troubleshoot of the technical issues and feedback by chief engineer/vessel managers.

• Review service reports, customer technical specifications and provide support to sales team for bidding of spares.

• Troubleshoot issues involving electrical/electronic control systems, PLC products.

• Read and understand manuals, schematics, and P&ID's.

• Lead the preparation and coordination of ITRs based on approved electrical completion procedures.

• Prepare and update status of punch list and ensure all cleared punch items to be acknowledged by the client reps.

• Monitor and manipulate site execution in line with sequence of works.

• Handle technical issues, drawings, reports, procedures and any other relevant documents.

• Develop engineering capabilities and work with sales team on project proposal and bidding.

• Selection of equipment, materials for instrumentation and controls.

• Execution of projects.

• Plan and carry out E&I maintenances

• Manage Subcon and other adhoc activities, lead the team of technicians on site to execute the project.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic) or equivalent.

• Prior experience in the Maritime/Oil & Gas industries and shipyards will be highly advantageous.

• Excellent verbal and written communication.

• Possess excellent interpersonal and communication skills.

• Responsible, Meticulous and able to work under pressure.

• Proficient with Microsoft Office Applications (Outlook, Word, Excel, Power Point, etc).

• Experienced in PLC/SCADA systems.

• Fluency in English (verbal and written) is essential.

The position holder is responsible for checking the engineering datasheets of designers when required, assisting the production team, and E & I contractor(s) in technical clarifications and solutions to solve site problems, and assisting the commissioning team to solve E & I engineering problems

Key tasks:

• Carry out testing of all aspects of industrial generators, control panels, synchronizing panels, and fuel pump panels to ensure the product works to its specification.
• Setting up test bench and equipment includes load bank test on generators
• Able to read and understand electrical and mechanical drawings/layout
• Require to generate factory and site test report
• Troubleshoot and diagnose problems and minor repairs during testing and commissioning
• Aliasing with project engineers/managers to schedule and coordinate works to tight deadline
• Supervising and leading junior staff
• Ensure a safe work environment at all times
• Any other related activities or responsibilities as assigned by superior

Job Requirements:

• Min Nitec / Higher Nitec / Diploma in Electrical or Mechanical
• Min 1-year experience in a related field
• Knowledge of genset controllers/PLCs is an added advantage
• Good Knowledge and experience of generators will be considered engineer role
• Possess a valid Singapore class 3 driving license

Personal Competencies:

• Good interpersonal and communication skills
• Able to work as a team as well as individual under limited supervision

Job Highlights:

• Positive working environment
• 5 Days Work Week
• Attractive job package
• Flexible Work Arrangement (FWA)
• Age-Friendly Workplace Practices

• Servicing experience on Marine and Offshore deck equipment.
• Intensive knowledge on hydraulic system troubleshooting.
• Hydraulic system modification.
• Knowledge on Low pressure system service and troubleshooting.
• Min knowledge on electical control system and fault finding.
• Service / Troublshoot / Repairing knowledge on marine and offshore cranes and winches.
• Communication / Report writting skills.
• Overseas travel on short notice.
• Attending ship repair meeting / apply permit / Preparation of shipyard entery documents.
• As a team leader.
• Participate in vessel dockings repair work at shipyards.
• Adhoc duties as assigned

Service Coordinator (After-Sales Activities)

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Coordinator, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

1. Provide shared support to Service Sales & Operations team
2. Handle customer’s enquiries via phone call and emails in his/her assigned territory
3. Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
4. Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
5. Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
6. Monitor and follow up customer payments, including outstanding collection, if any.
7. Assist in back up of tasks when respective team member is out of office
8. Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

1. Good communication and coordination skills to enable interaction with internal and external customers effectively.
2. Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
3. Strong coordination skills
4. Strong attention to details
5. Ability to manage multiple tasks simultaneously

Qualification:

1. Diploma in business adminstration/engineering or equivalent
2. Minimum of 1 year of relevant working experience in construction industry

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today! Please also apply via our job portal

Link: https://www.linkedin.com/jobs/view/3931326830

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Requiements:

• Provide excellent food and beverage service to customers, including taking orders, serving food and drinks, and handling payments.
• Greeting customers, answering questions, and resolving complaints.
• Setting up tables, clearing tables, and maintaining table cleanliness.
• Work collaboratively with other service crew members to ensure efficient service.
• Handle cash and credit transactions, including operating a point-of-sale system.
• Be able to stand for long periods, and work in a fast-paced environment.
• Willing to work on weekends and public holidays.

Job Responsibilities:

• Knowledgeable in servicing and maintenance for refrigeration / electrical machines.
• Identifying faults, troubleshoot, and repair various commercial kitchen equipment.
• Performing repair jobs promptly and efficiently.
• Submitting of daily report for servicing & maintenance functions.
• Ensure all documents are updated upon completion of work
• Ensuring all works comply with the appliance standards and Health and Safety Act.
• Perform equipment quality compliance check.
• Work closely with direct superior to maximize repair rates.
• Maintaining service vehicle in good condition.
• Maintain the work bay and workshop areas in orderly and safe working conditions and exercise good housekeeping practice.
• Any other duties as assigned.

Job Requirements:

• Hands-on experience in installation, maintenance, troubleshooting and/or repairs in electrical machines and mechanical diagnostic skills.
• Possess a valid Singapore class 3 driving license is preferred.
• Other relevant skills or experience we will consider to be of benefit.
• Basic and/or excellent written (English)

Job Description:

• Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.
• Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.
• Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.
• Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.
• Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.
• Manage the procurement of spare parts from Supplier

Job Requirements:

• Diploma/ITE in Electrical Engineering or a related field.
• Relevant experience in technical servicing roles.
• Hands-on experience in customer service with the ability to work independently on-site.
• 1 to 2 years of field service experience in a related industry.
• Strong communication & analytical skills.
• Must be ready to travel on business trips

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Maintain budgets and adjust according to needs as they arise.

Track performance and analyse the completion of key goals.

Document and report project progress to stakeholders and clients.

Problem solving skills with for to manage the pressurised situations.

Coordination and good communication with our own team for project support and sharing experience.

Field Engineer - Job Summary

A Field Engineer is responsible for overseeing and managing engineering projects at construction or operational sites. They ensure that the work is executed according to plans, specifications, and safety standards. This role combines technical skills with hands-on fieldwork to address real-time issues during construction, installation, and testing.

Key Responsibilities:

• Project Supervision: Oversee construction or installation processes, ensuring work meets project specifications and quality standards.
• Site Inspections: Conduct regular site inspections to monitor progress, identify issues, and ensure safety protocols are followed.
• Coordination: Work closely with contractors, engineers, and other stakeholders to ensure efficient execution of the project.
• Documentation: Maintain detailed records of work progress, site conditions, and any deviations from the original plans.

Skills & Qualifications:

• A Bachelor's degree or Diploma in Civil Engineering, Mechanical Engineering, Electrical Engineering, or related fields.
• Fresh graduates are welcome to apply, with on-the-job training and mentorship opportunities.
• Strong problem-solving, communication, and organizational skills.
• Ability to work in field environments
• Able to work under pressure.

Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Job Description

This is a multi-faceted role that requires a highly organized and motivated individual. The ideal candidate needs to be a team player with a strong work ethic and a self-starter with a positive attitude. The ability to work independently and as part of a team is essential.

Job Responsibilities

Process and manage sales orders accurately and efficiently, and prepare and issue invoices and other sales-related documentation.

Coordinate with the sales and marketing team to ensure timely order fulfilment and the warehouse team for material/stock planning.

Respond promptly to customers' enquiries, handle customer feedback/complaints, and provide solutions promptly and implement solutions to prevent future issues.

Liaises with suppliers to ensure timely delivery of products (local/overseas) monitor supplier performance and resolves any issues

Coordinates with logistics providers to arrange shipping and delivery (local/overseas) tracks shipments and resolves any logistical challenges. Prepares shipping documentation and customs paperwork.

Skills and Qualifications

Strong organizational and time management skills

Excellent communication and interpersonal skills with problem-solving and decision-making abilities.

Attention to detail and accuracy, and ability to multitask and prioritize tasks.

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of AutoCount software (will be an advantage)

Min. 1-2 years of experience preferably in a trading environment (local/overseas) that has some supply chain knowledge

Mandarin efficiency as this position needs to liaise with CHINA colleagues/suppliers and business partners.

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Other duties as assigned from time to time

Job Description & Requirements

- Handle buffet delivery, set-up and collection.

- Handle tingkat delivery.

- Collect payment for orders on cash-on delivery terms.

- Maintain cleanliness and hygiene of the assigned catering vehicle.

- Manage inventory level and condition of the allocated catering equipment.

- Any other tasks as and when assigned by Management.

We are representing our client in the Food Services industry to hire for a (Senior) Sales Manager.

Role Overview:
Drive sales growth, develop strategies, and lead a high-performing team to achieve revenue targets. Build strong client relationships, expand market presence, and contribute to business success.

Key Responsibilities:

• Develop and execute sales strategies to meet growth objectives.
• Lead, coach, and inspire the sales team to achieve targets.
• Manage key client accounts, negotiate contracts, and ensure satisfaction.
• Identify new business opportunities and drive market expansion.
• Collaborate with marketing and operations for seamless execution.
• Analyze performance metrics and adjust strategies as needed.

Qualifications:

• Strong sales background in Food Service.
• Proven leadership and business development skills.
• Results-driven, strategic, and excellent relationship management abilities.

Interested candidates, please apply here. Thank you.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Activities and Responsibilities

· Processing new orders into SAP, closely following up on orders to meet monthly sales target.

· Provide customer support, managing relation with customers, attend to enquires, information request etc…

· Checking stock inventory to advise Sales/Customers

· To monitor advance payments, customers claims and export control.

· Ensure all documentation and processes are in accordance with corporate guidelines

· Work closely with the warehouse to handle inbound and outbound distribution

· To organize shipments (road/sea/air), checking freight cost.

. To support the preparation of reports, analysis and Year End stock takes

. Resolve and co-ordinate any operational day to day issues with 3PL warehouse / Customers / Suppliers / Forwarders.

. Manage LC negotiation, Country of Origin, Form D, any Certification

. Verifying Vendors invoices, compiling invoices for weekly submission

. Any other activities in line with this role requested by the Manager

Requirement

. Proficient in SAP, MS Office

. Knowledge with Letter of Credit negotiation

. Ability to think strategically, problem solving skills

. Motivated and organized/details oriented

. Tactful to handle difficult customers

. A minimum of 3 years proven experience in a customer service position

. Strong team player with attitude

** Able to start work immediately or short notice

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customer's (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager

* Fresh Graduates are welcome to apply

Job Description

The candidate will be responsible for designing and drafting the electrical and instrumentals systems of Ships and Offshore Platform independently. The candidate will interact with Clients, Classification and Statutory bodies and Vendors in the process of design. Candidate to be able to prepare the following drawings independently:

• Electrical Load
• Single Line Diagram
• Short-Circuit Calculation
• Lighting Arrangement
• Transformer Load Analysis
• Cable Estimation

Desired Profile

• Min 5 years’ experience of which at least 3 years should be in Marine Design.
• He/She should be conversant with Ship electrical system and classification rules and IEE.
• Skills in Excel, Electrical design software and CAD-tools is required.

Requirements

• Degree in Electrical Engineering
• Excellent Communication Skills
• Conversant in Design of Electrical and Hybrid Propulsion systems, including batteries, battery charging systems etc.

JOB RESPONSIBILITIES:

• Perform check in and check out rooms for guests.
• Verify payment for stay including incidental costs by obtaining credit information.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Maintain accurate logs of messages, mail, packages, parcels or other items for guest delivery.
• Maintain accurate accounting of transactions and cash float.
• Ensure folios and charges are keyed into system and maintained accurately.
• Facilitate guest departures by providing accurate statements, checking for guest satisfaction and collecting all payments due.
• Supporting the Concierge on transportation arrangement upon guest request.
• Support Concierge in handling guest enquiries relating to tourist and transport information in Sentosa and Singapore.
• Assist Concierge in carrying luggage or buggy guests when required.
• Perform any other duties as assigned by front office manager.

JOB REQUIREMENTS:

• Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests.
• Good Interpersonal and Communications Skills.
• High level of interpersonal skills required.
• Customer service oriented.
• Good knowledge in resort and tourism.
• GCE ‘O’ levels and above
• Able to work on shifts, weekends and public holidays.
• Knowledge of Front Office Operating System (HMS) would be an added advantage.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Attend customer inquiries and ensure accurate capture of job requirements for all orders.

2. Advise customers on delivery schedules and inventory-related matters.

3. Maintain business relationships with customers and manage customer accounts at a higher level.

4. Communicate customer requirements to the Operations team for execution.

5. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

6. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

7. Handle all documentation and administrative duties, ensuring proper filing of invoices and job sheets.

8. Ensure the accuracy and precision of billing processes and maintain billing system data integrity.

9. Assist in accounts receivable processes, including billing, issuing invoices, debit notes, and credit notes.

10. Maintain and update inventory reports and undertake monthly account closings.

11. Support senior management by gathering data and figures for financial or relevant reporting.

12. Communicate and coordinate with appointed third parties regarding job orders.

13. Assist in permit declarations for job orders when required.

14. Assist in preparing ad-hoc quotations or commercial rate requests.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits