Total 72,886 service engineer job vacancies in Singapore

• Work closely with project team to assist Quality and Validation Manager Asia region to the tasks on schedule and within quality standard compliance.
• Responsible completion of the Quality, Cost, and Time validation functions for customer projects.
• Create and maintain qualification/validation documentation for mechanical, software, and hardware components from the design phase of projects.
• Oversee the qualification and validation processes for projects in conducting risk analysis, protocol drafting, and test implementation during FAT & SAT process internally and partners’ sites.

Requirements:

• Diploma in Mechanical Engineering or equivalent
• At least 2 years of quality and validation of automated systems experience.
• Proficient in MS Office (Excel, Word and PowerPoint).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Join Our Team: Part-Time Front Desk cum Admin Officers Wanted! Embrace a Dynamic Role with Flexible Days and Make a Difference in Customer Satisfaction!

Job Responsibilities:

• Man the front counter at all times
• Maintain high levels of customer satisfaction at all times
• Queue management when required
• Welcome walk-in customers and register customers via case management system
• Attend to enquiries pertaining to financial assistance, via phone call and emails
• Operational checks on the service centre and replenishment of collaterals before the start of each day
• Collect documents received from customers and make certified copies of these documents
• Provide administrative support such as filing of documents, data entry, printing and preparation of letters etc
• Need to be roving around different offices depending on manpower planning

Job Requirements:

• Prior experience in customer service and administration roles preferred
• Excellent verbal and written communication skills
• Capacity to adapt to changing environments and handle unexpected challenges

Working Hours and other Info:

• Mondays to Fridays, 8.30am – 6:30pm
• Commit 3 days or more / week
• Commit min 6 months or longer
• North, East, North East, Central
• $11-$12/hr

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

1. JOB DESCRIPTION

Job Title

Customer Service Agent - Mandarin & English Communication

Occupation

CUSTOMER CALL CENTRE OFFICER

Job Description & Requirements

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Position: Baker cum Service Crew

• Salary: $2300-$3000 + Commission
• Working days & hours: 6day 10hour rotate shift
• Location: Katong (upcoming new outlet)

Requirements:

• Training is provided for food handling and service

Job Scope:

• Sales and serving customers
• Inventory management
• Baking cakes and pastries
• Washing / cleaning dishes and premises
• Keeping premises clean
• Making pancakes (min jiang kueh)
• Any other ad hoc duties

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Engineering/Manufacturing
• Position Title: Service Technician
• Working Location: Kallang
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $2,500 + OT Pay + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Maintain and clean test sockets to ensure proper contact with ICs during testing.
• Inspect test sockets for any physical damage and advise customers if a replacement is needed.
• Perform socket pin replacements and ensure high-quality work.
• Maintain good attendance and provide daily updates on job progress.
• Collaborate with team members to meet customer deadlines.
• Be available for overtime work, including weekends, as per the scheduled plan.

APPLY NOW!!!

• Minimum GCE O Level/NITEC.
• Looking for candidates with attention to detail and strong teamwork skills.
• Ability to work overtime when required to meet deadlines.
• Previous maintenance or service experience is an advantage.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69798 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

We are seeking a skilled Customer Service Manager to lead our team in delivering exceptional service and enhancing customer satisfaction. You will manage daily team operations, improve service workflows, and implement initiatives that support our client-first approach.

Key Responsibilities:

• Oversee day-to-day activities of the customer service team
• Develop and maintain customer profiles and refine lead qualification
• Implement customer satisfaction surveys and loyalty programs
• Standardize communication protocols and conduct regular service audits
• Drive the digitalization of workflows and CRM adoption
• Set team goals, conduct performance reviews, and prepare periodic reports for management

Job Requirements:

• Bachelor’s degree in Business Administration or related field
• 10+ years in customer service, with 5+ in a leadership role
• Strong leadership, communication, and CRM skills
• Proven time management and problem-solving abilities

Aventir Group Pte Ltd

EA License: 24C2542

The Career Service Executive plays a key role in profiling learners, assessing career readiness, and facilitating their transition into the workforce. This role involves conducting career readiness assessments, organizing workshops and sessions, and tracking learner engagement and career outcomes.

Key Responsibilities:

1. Career Readiness Assessment:

· Evaluate and profile learners based on their career goals, skills, and industry interests.

· Maintain up-to-date records of learner profiles for targeted career support.

· Identify suitable learners for freelance Classroom Support roles and other job opportunities and extend invitations.

2. Career Assistance Workshops and Sessions:

· Plan and deliver career workshops focused on job readiness, resume building, and interview preparation.

· Organize one-to-one career advisory sessions, providing learners with personalized guidance to support their learning and career development journey.

3. Engagement and Career Outcome Tracking:

· Track learner participation and engagement in career services activities.

· Monitor and report on career outcomes, including job placements and learner progression.

· Provide follow-up support to ensure learners achieve their career objectives.

Qualifications & Requirements:

· Minimum educational attainment of Diploma.

· Strong interpersonal, communication, and problem-solving skills.

· Proficient in both written and oral communication.

· Experience in career services, talent development, or workforce planning.

· Familiarity with resume building, interview techniques, and career development strategies.

· Ability to work effectively with diverse populations and tailor services to meet individual needs.

· Commitment to maintaining professional ethics and standards in career services.

· Career coaching certification or qualification is a plus.

Key Skills:

· Relationship management

· Communication, presentation and coaching skills

· Market research and analysis

JOB RESPONSIBILITIES

• Be accountable for overall Quality of Service and Patient Satisfaction rate.
• Handle and resolve our patient’s enquiries and/or grievances in a tactful manner.
• Identify opportunities to recommend suitable treatment plans to our patients.
• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.
• Communicate new initiatives to patients in a professional and tactful manner.
• Assist with ad hoc tasks assigned by the management.

JOB REQUIREMENTS

• Must have at least 2 years of experience in similar capacity
• Ability to stay driven and passionate about work even during challenging times
• Excellent interpersonal and communication skills
• Strong ability to communicate well with people from all walks of life
• 5 days work week (Off on a weekday and Sunday)

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Administrator
• Working Location: Tuas
• Working Hours: 5 days (Mon 8 am – 5 pm, Tue – Fri 8 am – 6 pm)
• Salary Package: Basic Salary up to $2,800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Attend to customer inquiries and handle incoming calls.
• Prepare quotations, process customer orders, and follow up on payments upon job completion (for COD customers).
• Prepare and track all customer service contracts.
• Provide full administrative support to the service department.
• Undertake other ad-hoc assignments and duties as needed.

APPLY NOW!!!

• ITE Certificate or Diploma.
• 1-2 years of working experience.
• Basic knowledge of spare parts (preferred).
• Knowledge of ERP systems is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68289 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client :

A leading supplier in food distribution industry

5.5 days work week

West region, Pandan loop

Up to $2800 (depend on experiences)Performance bonus

Responsibilities:

- Prepare and process sales orders and quotations

- Coordinate and liaise with clients on their enquires on the products, services and order status

- Build and maintain strong rapport with clients to ensure customer satisfaction.

- Work closely with various stakeholders in the company

-prepare regular reports on sales, client feedbacks and KPI

Requirements:

Diploma with 2 years working experience as customer service in B2B environment in an advantage

Able to handle both English and Chinese written documentsProficiency in CRM system and MS Office

To Apply >>

Please attach updated detail resume in MS WORD FORMAT (.doc file) and include the following information:

· Personal Particulars (with short residence address)

· Education

· Work experiences (period of employment & job duty) in point forms

· Reasons for leaving each employment

· Last drawn salary in each employment

· Expected salary

· Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R24125364

RESPONSIBILITIES

Strategy
The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:

• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Articulate and execute to a structured plan and approach that will enable project delivery and minimise project risk
• Execute the design, build and adoption of digital service functionality across CIB clients and frontline Service teams
• Ensure delivery of business analysis and process design activity in support of FFG transformation initiatives
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in a transformation programme management capacity (or delivering strategic projects, programs and initiatives) in Banking
• Experience in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Experience in Agile project delivery methodology
• Excellent stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Ability to engage effectively at multiple levels of the organization, including senior management to deliver programme updates, communicate key risks / blockers and embed change
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services

Our Ideal Candidate

• 10+ years of experience in a transformation project lead capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to influence key decisions, deliver project updates, communicate key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Excellent presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Coordinator / Executive
• Working Location: Tuas
• Working Hours: Monday – Friday, 8 am – 5.30 pm
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle customer inquiries via email and phone calls.
• Generate quotations and process purchase orders.
• Provide accurate information on products and services to customers.
• Generate sales from customer queries.
• Resolve any customer complaints and issues.
• Answer questions related to the company's products.
• Plan and allocate adequate manpower for assigned jobs.
• Manage purchasing matters as per customer queries.
• Work closely with Service Engineers on job-related tasks.
• Perform other ad-hoc duties assigned by management.

APPLY NOW!!!

• ITE/Diploma in Business, Engineering, or a related field.
• No experience required.
• Good communication skills and customer service orientation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68252 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 13 Dec 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Key Responsibilities:

Sales and Revenue Growth:

• Drive sales of maintenance and service contracts to achieve and exceed revenue targets.
• Identify and pursue new sales opportunities within existing accounts and targeted industries.

Account Management:

• Build and maintain strong relationships with clients to ensure ongoing service contract renewals.
• Develop customized proposals and contract terms that align with client needs and maximize value.

Customer Engagement and Support:

• Act as the primary point of contact for all service-related inquiries, providing customers with guidance on service options.
• Collaborate with the technical service team to ensure prompt and effective service delivery.

Market and Competitor Analysis:

• Conduct market research to identify industry trends, competitive strategies, and potential growth areas.
• Regularly gather and analyze competitor data to develop strategic insights and adjust sales tactics accordingly.

Quotations and Documentation:

• Prepare and deliver quotations, proposals, and contracts for maintenance services, core service relocation, and other service offerings.
• Ensure accurate record-keeping for all customer interactions, contracts, and service agreements.

Collaboration and Knowledge Transfer:

• Work closely with sales and service teams to share insights, transfer knowledge, and enhance team understanding of service offerings.
• Coordinate with customer care for preventive maintenance (PM) scheduling and service delivery.

Qualifications:

• Bachelor’s degree in Science, Engineering, or a related field.
• Proven experience in service sales, account management, or a similar role within the technical services industry.
• Demonstrated ability to achieve sales targets and manage accounts effectively.
• Strong communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to gather and interpret market and competitor data.
• Self-motivated with a customer-centric approach.

[Part time - weekends only] We are seeking a compassionate and dedicated Early Intervention Service Practitioner to join our team. The Early Intervention Service Practitioner will work with children and families to provide support and intervention services aimed at addressing developmental delays or disabilities in infants and young children. The ideal candidate will have a strong background in child development, experience working with diverse populations, and a commitment to providing high-quality services.

Responsibilities:

• Conduct developmental screenings and assessments to identify children at risk for developmental delays or disabilities.
• Develop and implement individualized intervention plans tailored to the unique needs of each child and family.
• Provide direct intervention services to children, including therapy, family training and educational activities.
• Collaborate with parents, caregivers, and other professionals to create a supportive and inclusive environment for children.
• Monitor progress and adjust intervention plans as needed to ensure optimal outcomes for children and families.
• Maintain accurate and timely documentation of all interventions, assessments, and progress reports.
• Stay informed about best practices in early intervention and participate in ongoing professional development activities.

Requirements:

• Bachelor's degree in Early Childhood Education, Child Development, Psychology, Social Work, or related field. Diploma holders are welcome to apply.
• Experience working with infants, toddlers, and young children with developmental delays or disabilities.
• Knowledge of early childhood development principles and best practices in early intervention.
• Strong communication and interpersonal skills, with the ability to build rapport with children and families from diverse backgrounds.
• Ability to work collaboratively as part of a multidisciplinary team.
• Empathy, patience, and sensitivity to the needs of children and families.
• Ability to adapt interventions to meet the changing needs of children and families.
• Commitment to ethical and professional standards in early intervention practice.
• Willingness to travel around singapore

Benefits:

• Competitive salary with opportunities for advancement.
• Training provided with certification upon completion of course.
• Professional development opportunities and support for continuing education.
• Meaningful work making a difference in the lives of children and families in need.
• Supportive and collaborative work environment.
• Travel allowance
• Phone allowance

Description:

Operations

• Responsible for the daily operations of retail outlet
• Monitor sales & manage inventory level to ensure adequate stock to maximize sales
• Responsible for the stock variance within his/her shop
• Assist in manpower planning
• Maintain high level of customer service standards
• Create a friendly and yet competitive sales environment to maximize sales output
• Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

• Instruct and supervise staff in correct execution of all company operations
• Coach and counsel staff with regard to the standard set by the company
• Ensure that staff adheres to company's code of conduct & ensure fair practice at work

Requirements:

• GCE "O", "N" Level or ITE certificate
• 2 to 3 years of sales experience or customer service experience
• Willing to work on weekends and public holidays (6 days workweek)
• Excellent verbal communication and selling-up skills
• Strong orientation towards providing excellent customer service
• Team player

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

• To Assist In The Cs Dept Reporting To Team Manager
• Must Have The Passion In Learning And To Accept This Task
• To Handle All Bookings For Both Air And Sea
• To Liaise With Air And Sea Carriers
• To Liaise With Customers
• To Handle All Sea Documentation Work Like Bookings, Bl Etc
• Able To Use And Handle Microsoft Office And All Emails

---------------------------

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About Company:
Founded in Japan in 2018, the client is a startup specializing in Japanese sake. Their own brewery, established in 2021, is one of the newest in Japan. In 2023, they launched their global expansion in Singapore. Now, they are excited to announce the opening of a brewery-owned Western dining restaurant.

Job Description:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events

Job Requirements:
- Minimum of 3 years of managerial experience in the F&B industry.
- In-depth knowledge of food and beverages, with the ability to recall ingredients and dishes to assist customers and service staffs.
- Proven leadership skills with strong motivational and interpersonal abilities.
- Excellent customer service skills with a humble and polite approach.

Compensation:
- Working Location: 5-10 mins walking distance to MRT Maxwell, MRT Tanjong Pagar, MRT Telok Ayer.
- Working hours: 3pm to 11pm
- 5 working days (Sunday off & 1 day off depends on shift)
- AWS
- Meal allowance
- Annual Leave: Start from 10 days

Benefits Summary:

• Key Account Customer Service Representative (FMCG)
• Permanent role
• Basic up to $ 3,800 +AWS +VB
• Monday to Friday, 8.30am to 5.30pm ; Saturday 8.30am to 3.00pm
• Location: Clementi
• Leads will be provided, no need to hunt in sales

Responsibilities:

• Serve as the primary contact for key accounts, addressing their daily inquiries and requests.
• Provide timely and accurate information in response to client questions about products, services, and order statuses.
• Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.
• Oversee and process client orders, ensuring accuracy and prompt delivery.
• Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
• Track the progress of orders and resolve any issues that may arise.
• Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
• Proactively identify potential problems and take measures to prevent them from affecting the customer experience.
• Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
• Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).
• Partner closely with the sales and account management teams to ensure alignment on client strategies.
• Work with other departments (e.g., finance, logistics, product development) to address client-related issues.

Additional Information:

• High school diploma or equivalent required; a Bachelor’s degree in Business, Communications, or a related field is preferred.
• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.

Please submit your updated resume by using the APPLY NOW BUTTON

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*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen| EA Personnel No.: R21102913

Job description:

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill
2. Troubleshooting and Analysis Skill
3. Manage a team of > 5 people before

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

• Promoting and sales of relevant products and services
• Delivery of excellent customer service and enquiry handling
• Leads hunting and re-engaging of existings clients
• Arranging and attending to appointments of related sales activities
• Keep records of customer interaction and relevant transactions data
• Handle documentation and other administrative duties

Qualifications

• Minimum GCE “O” Level, Higher NITEC or equivalent

Requirements

• Proactive and able to work independently.
• Detail-oriented, result-driven and self-motivating
• Good verbal and interpersonal communication skills
• Basic knowledge in automotive industry and relevant car trading experience is an advantage

• Basic + Commission