Total 95,889 Others/Any service operations manager job vacancies in Singapore

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Salary: $2000

Working Hrs: 5 days office hours

Location: Changi

Duration: 6 months

Job Scope:

• Develop and foster strong relationship with key account.

• Serve as the key liaison person between client and internal departments on request and issue resolution.

• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

• Establish appropriate safety stock level meeting required service levels.

• Drives continuous improvement initiatives to meet inventory goals

• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

• Effectively use ERP system to manage high number of material SKUs.

• Review work processes and initiate process improvement plans.

Job Requirements:

- Min. A level/ Diploma in any field

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

A contemporary European Café Concept. Enjoy the amazing vibes of working in a beautiful environment, surrounded by greenery and fresh flowers. We are hiring the passionate service members to part of our team!

Both Full Time and Part Time positions are available.

Main Job duties:

- Greet all customer and present menu
- Discuss food and beverage items, make suggestions and answer any inquiries
- Describe current promotions and new products
- Take customer orders accurately
- Chance to lean to operate coffee making equipment
- Prepare and present beverages according to established recipe and presentation standards

Full time rates: S$2800 to S$ 3200

Job requirements:
- You are Food lover
- You are someone who is full of energy and customer oriented
- Rotating shifts on weekends

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

• Well Established Company
• Basic $3000 - $3800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Duration: 4 months

Location: Mountbatten square

Salary: Up to $3K (Depending on experience)

Working Hours: 7.30am to 5.00pm / 9.30am to 7.00pm (Monday to Friday)

Job Scope:

• Answer incoming calls from parents with enquiries on fees and centre related matters

• Liaise with departments or centres to answer the parents' enquiries

• Analyze customer issues and assist in resolving within the required timeframe

• Maintain accuracy of data

• Ensure achievement of deadlines within the required timeframe

• Deliver any other tasks as assigned

Job Requirements:

- Min. Nitec/ Diploma in any field

- Some admin/ Call centre experience is required

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Accounts Payable Assistant/Executive to assist their Finance & Account team for the next phase of their business. They are located in West.

Duties of Accounts Payable Assistant/Executive:

• Manage invoice matching, ensuring accuracy and necessary documentation before posting to the accounting system.
• File and scan documents to the document management system.
• Conduct monthly vendor reconciliations.
• Coordinate with vendors to resolve billing discrepancies.
• Prepare payments and submit promptly to supervisor.
• Handle additional assignments as required.

Requirements:

• Minimum 1 year experience
• Relevant accounting qualification.
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• 1 year experience in gas company
• Experience in processing PO/DN

Base Salary + Allowance + Completion Bonus

5.5 day work week (alternate saturdays wfh)

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

Customer Service Coordinator cum Purchaser

Location: Pioneer – no transport provide

Salary Range: Up to $3300, depending on relevant job experience

Working Hours: Monday to Friday, 8.30am to 6pm

Job Description:

• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order to cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service regarding administration of customers’ orders.
• Providing ad-hoc general administrative support when assigned.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA License number : 99C4599 Personnel EA License: R1331820

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Working Hours: Mondays - Sundays, any 5 days

8:30am - 6pm

Job Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Seize the opportunity to enhance cybersecurity, utilizing your skills in threat analysis and incident response to protect vital data and systems.

As a Security Operations Senior Associate in Cybersecurity & Tech Controls, you will play an important role in safeguarding the organization's digital assets and infrastructure by proactively detecting, assessing, and responding to threats, vulnerabilities, and security incidents. Drawing on your knowledge of security principles, practices, and theories, you will collaborate with cross-functional teams to develop a coordinated approach to security and educate employees on best practices, policies, and procedures. Your work will have a direct impact on departmental outcomes, as you plan and ensure progress, identify gaps in information, and conduct analyses to solve complex cybersecurity problems. By utilizing your advanced analytical, technical, and problem-solving skills, you will contribute to the continuous improvement of our cybersecurity posture and help maintain the integrity, confidentiality, and availability of sensitive data and systems.

Job responsibilities

• Investigate anomalous network traffic pattern events

• Develop, maintain, and test DoS and web application firewall policies to protect the Firm, exercising a disciplined approach that minimizes operational risk, maximizes security posture, and ensures the effectiveness and applicability of policy rules/signatures.

• Identify, document, and mitigate risk and exposure to emerging threats identified by peer organizations, while meticulously documenting new procedures and proactively suggesting process improvements to enhance operational efficiency and effectiveness.

• Profile current and new applications and map to appropriate perimeter security policy

• Deliver Incident Response Support for DoS, DDoS, and related application attacks

• Provide activity and progress reporting to Cyber Operations management

• Be on standby or "on call" for one weekend per month, totaling 16 hours, and ensure prompt response within the agreed Service Level Agreements (SLAs).

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Engineering, Mathematics or other related disciplines

• 3 or more years of relevant cybersecurity operations and security system operations management

• Network performance management such as troubleshooting slow server response times and network routing issues

• Web Application Firewall (WAF) administration including custom signature authoring, managing governance of signature deployment, patching, etc., signature efficacy evaluation/tuning, authoring of policy testing regimen

• Web application developer/administration including troubleshooting of web server engines (e.g. connection monitoring, resource utilization, slow response, etc.), web application stacks (e.g. connections from an application to a database server, authentication flows, etc.), elements supporting web applications such as containers, operating systems, micro-service hosting platforms, and impacts of application errors related to data validation or malformed API calls

• TCP/IP network administration / optimization / troubleshooting

• Incident response experience for inbound application attacks with experience working in a structured, formal “Security Operations Center” (SOC) environment and proficiency in identifying internet sources and distinguishing suspicious from benign.

• Demonstrate a strong understanding of key web security concepts, including the identification and mitigation of web application vulnerabilities, and implement strategies to secure web applications effectively.

Preferred qualifications, capabilities, and skills

• SIEM including complex search compilation in tools such as Splunk.

• Application development such as text manipulation/handling via scripting in Python or Java and regular expressions, creating proof of concepts to exploit zero day vulnerabilities

• Ability to create automations and develop solutions to improve team efficiency and reduce repetitive tasks, thereby optimizing workflow.

• Previous 24x7 operations experience

• 1 or more years of cybersecurity operations related experience, including threat and risk assessment documentation.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=9fcb0a93f2c8ef5aa70daa87bb0c42ac

Responsibilities:

Project Oversight

• Oversee the planning, execution, and completion of building/critical facilities power management construction projects.
• Manage project planning, cost control, scheduling, and documentation.
• Ensure all projects meet safety compliance, are delivered within budget, and are signed off by clients.
• Liaise with internal and external stakeholders to maintain strong relationships and address project requirements.
• Resolve operational and technical project issues promptly to prevent disruptions.

Resource and Cost Management

• Monitor and improve the operational systems, processes, and infrastructure to ensure smooth functioning and efficiency across all areas of the organization.
• Ensure that building/facilities management operations run efficiently, meeting both the immediate and long-term goals.
• Develop and implement operational strategies that align with the organization's business goals.
• Create and execute plans for managing day-to-day operations, including resource allocation, staffing, logistics, and workflow processes, ensuring optimal utilization to meet project deadlines and quality standards.

Safety and Compliance

• Maintain a safe and clean worksite environment, complying with ISO and OSHA standards.
• Prioritize workplace safety and cleanliness, handling emergencies and incidents effectively.
• Address operational issues, including facility management problems, supply chain disruptions, or technical challenges, ensuring minimal disruption to the business.
• Respond to crises (e.g., system failures, accidents) promptly and develop contingency plans to prevent recurrence.

Operational Excellence

• Develop strategies and metrics to ensure team performance aligns with company standards.
• Manage logistics to ensure accurate delivery and accountability of materials.
• Track project developments through detailed documentation of processes and milestones.
• Stay informed on industry trends and best practices, integrating them into operations.
• Develop and manage operational budgets for multiple projects and departments, ensuring that cost control measures are in place.
• Continuously assess costs, identify potential savings, and maintain financial discipline while meeting the project requirements.
• Provide leadership, mentorship, and direction to cross-functional teams, ensuring that employees are motivated, trained, and supported in their roles.
• Foster a culture of continuous improvement and collaboration across departments.
• Regularly report on operational performance to senior management, highlighting achievements, challenges, and improvement opportunities.

Requirements:

• Tertiary Degree in a Construction/Building/Project Management/Electrical or Mechanical Engineering related field with at least 10 years of working experiences in the Construction projects.
• Good knowledge in Electrical (LV & HV) & Mechanical, knowledge in building/ critical facilities Power management, uninterruptible power supplies or standby generators are essential.
• A strong background in electrical equipment & power solutions sales in data centres will be highly preferred.
• Excellent knowledge of power protection technologies (e.g., DRUPS, UPS, diesel generators, modular power infrastructure solution).
• Capable of managing & coordinating sub-contractors/ suppliers/ vendors both on & off site to meet project deadlines.
• Exceptional leadership and people management skills.
• Sound knowledge of Project Management procedures.
• Ability to travel across the region (when required).

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Responsibilities:

• Manage the processing for payments & corporate actions.
• Process free of payment securities reconciliation and related cash movement
• Process corporate actions and related tax matters for bonds and shares
• Checker for other securities products
• Perform monthly reconciliation of securities
• Able to work overtime & during Singapore public holidays on a rotational basis

Requirements

• Degree holder with 4 years of relevant working experience in corporate actions and swift messages
• Strong in computer skills/Microsoft Excel
• Strong analytical skills and meticulous

** This Singapore-based position is opened to Singaporeans only.

Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Job Title: Delivery Fleet Planner cum Operations Assistant

Company: SDP LOGISTICS

Location: Woodlands, Singapore

Job Type: Full-time

About Us: SDP LOGISTICS specializes in last mile delivery services with a particular focus on handling cargo from China. We pride ourselves on our efficiency and reliability, ensuring that every delivery is handled with the utmost care. We are seeking a proactive and organized Delivery Fleet Planner cum Operations Assistant to support our operations team.

Responsibilities:

• Fleet Planning: Coordinate and plan the delivery routes for the fleet, ensuring optimal utilization of vehicles and timely delivery of goods.
• Schedule Management: Develop and maintain delivery schedules, monitor progress, and make adjustments as necessary to meet delivery deadlines.
• Inventory Coordination: Work closely with warehouse staff to manage inventory levels, prepare orders for dispatch, and ensure accurate documentation.
• Operational Support: Assist in day-to-day operations, including handling customer inquiries, processing orders, and managing delivery documentation.
• Performance Monitoring: Track and analyze fleet performance metrics, such as delivery times, fuel consumption, and vehicle maintenance.
• Communication: Maintain clear and effective communication with drivers, warehouse staff, and customers to ensure smooth operations.
• Compliance: Ensure all fleet operations comply with local regulations and company policies, including safety standards and vehicle maintenance schedules.
• Problem Solving: Quickly address and resolve any issues that arise during the delivery process to minimize disruptions.

Requirements:

• Experience: Previous experience in logistics, fleet management, or operations support is preferred but not required.
• Organizational Skills: Strong ability to plan, organize, and manage multiple tasks efficiently.
• Communication Skills: Excellent verbal and written communication skills to liaise with team members and customers.
• Technical Skills: Proficiency with logistics software, route planning tools, and standard office applications.
• Analytical Skills: Ability to analyze data and make informed decisions to optimize fleet operations.
• Team Player: Willingness to work collaboratively and adapt to a fast-paced, dynamic environment.

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work environment
• Training and development programs

How to Apply:Interested candidates are invited to submit their resume and cover letter to [email protected] with the subject line "Delivery Fleet Planner cum Operations Assistant Application."

Role Description

This is a full-time on-site role for a SOC Team Lead located in Singapore. As a SOC Team Lead, you will be responsible to:

• Plan monthly duty roster for site team.
• Cover shift function if there are any shift resources are absent.
• Generate report dashboarding for technical analysis.
• Proficient in Microsoft excel/Power BI.
• Will run operation and work the SOP to ensure the 24X7 Security operations support services operate effectively.
• Responsible for site monthly report and documentations submissions.
• Onboarding/off boarding of manpower resources (1 month).
• Submit monthly timesheet and monthly service report as part of billing documentation timely.
• Work with Main Contractor to ensure security devices or apps are patched and firmware versions are upgraded in accordance with IM8 requirements.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

Global Response Operations focuses on supporting users through scalable solutions that match the observed community needs. We are looking for influencers who can align cross-functional partners to ensure the best possible experience for users on our platforms.

The Global Response Operations SEO (Specialized Enforcement Operations) team is seeking a solutions-oriented, data-savvy Market Expert who is passionate about providing a great support experience for our community of users and advertisers.

The successful candidate will work with the Asia Pacific team to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for the Philippines, as well as solve enforcement issues across a wide range of Meta markets.

In SEO the team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO’s team is flexible and agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise.

The Market Specialist will be part of a data-driven analysis culture that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

This position is full time and is based in our Singapore office.

Responsibilities

• Work as part of the Philippines team, enforcing on crisis response within the Asia Pacific region while specifically representing the Philippines market.
• Work as part of an On-call Operational structure to enforce critical content within SEO Markets with a higher focus on Philippines.
• Use a combination of language and Philippines market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to solve complex risk and operational issues within the region.
• Scope scalable solutions to improve the support of our community of users in the Philippines market and in partnership with other regions.
• Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks.
• Support region wide programs of work supporting peak season buying initiatives, protect advertisers, businesses, and remove friction in the ad delivery process.
• Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.
• Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.
• Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with Cross Functional Partners.
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
• Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
• Support the training and onboarding Meta partners.

Minimum Qualifications

• Bachelors degree and/or masters or equivalent experience
• Fluency in Tagalog is essential as this role will involve working on issues in the local language as well as dealing with external clients in the market
• 2+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders from the Philippines market
• Strategic thinker with strong analytical and creative problem-solving skills
• Passion for supporting the Facebook and Instagram community
• Excellent communication and collaboration skills
• Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

Preferred Qualifications

• Experience with vendor management
• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Experience with training, quality assurance or metrics analysis

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

Position: Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Harbourfront

Starting Salary: $4000 - $6000

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

• Position : Admin Assistant / Service Coordinator (Customer Service/Quotation) - Up To $3,500 + AWS
• Location : West - Pioneer
• Working hours : Monday to Friday | 8.15am to 5.30pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + 12 - 18 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Electronics Engineering/Lift Specialist

Main Responsibilities:

• Support daily operations activities in customers servicing
• Receive service request calls from lift companies
• Scheduling of daily service jobs for technician
• Doing quotations and preparing invoices to customers
• Other Ad-hoc tasks assigned by Supervisor

Requirements:

• Minimum of or O’ Level with at least one year of working experience.
• Proficiency in Microsoft Words & Excel.
• Bilingual in English and Mandarin to liaise with clients who can only speak mandarin.

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

What you'll be doing

• Oversee workplan performance, risk assessments, and cost control strategies to support strategic goals
• Build strong stakeholder relationships and ensure clear communication on updates and progress
• Develop, manage, and forecast budgets, analysing variances to improve financial planning
• Lead project planning, resource allocation, and process improvements to ensure smooth execution
• Manage daily operations, vendor relationships, and reporting to align with organisational objectives

What we're looking for

• Bachelor Degree level from a recognised institute and above in Business Management/ Finance or related studies
• 7 - 8 years of working experience, preferably 2 year experience for similar role as a leadership position in Healthcare/ Biomedical/ Pharmaceutical environment
• Proficient with advanced Microsoft Excel
• Familiarity with forecasting methods and data analysis

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Client: Sales Manager (Government, Defence))/ Business Development Manager (Enterprise Solution)

Our esteem client is looking for a Sales Manager (International)/ Business Development Manager.

Incumbent is required to build an international business portfolio, maintain, expand, establish and build enterprise strategic growth and partnership. It is paramount to drive international business development and growth.

Job Scope:

• Plan and execute International Sales business Strategies to achieve products and solution portfolio.
• To work with Enterprise clients in creating and delivering innovative solutions and formulate international business development strategies.
• Enterprise Solutions and Professional Services with a well-established sales network and a consultative selling approach.

Requirements:

• Strong experience Enterprise Solutions and Professional Services
• Proven track record in selling Software/ Application, Enterprise Solutions.
• Solid selling experience in Products & Solutions.
• Track record in Strategic Planning, Account Management, and Sales Management.
• Good in handling Software (Salesforce) accounts.
• Demonstrated good involvement in Business Development, Stakeholder Management and Client Management.
• Good relationship building with customers and business potential.
• Minimum 8 years of International Sales/ Enterprise Solution Sales experience.
• Track record in handling Sales in the Government (Defence), Public Sector domain.
• Minimum Degree in Computer Science.
• Excellent interpersonal and communication skills.
• Able to multi-task and work under stressful environment.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Operations Executive to join their Warehouse Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Optimize warehouse and administrative processes for efficiency.
• Identify and address improvement opportunities with staff and leaders.
• Drive projects to reduce waste, enhance productivity, and ensure sustainability.
• Implement digital tools to streamline workflows and improve the work environment.
• Present proposals to customers and coordinate implementation with stakeholders.
• Achieve annual targets for cost savings, sustainability, and customer improvement goals.

Requirements:

• Min Degree in Supply Chain or related study
• Min 3 years of warehouse operations, with exposure in process improvement projects
• Experience in automation tools such as powerbi, Python or power automate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)