Total 95,171 Others/Any service operations manager job vacancies in Singapore

Job Responsibilities

• Manage Reception area and Visitor Management activities and directing them to the appropriate team. Meet and Greet all visitor politely and attend to any query promptly.
• Responsible for handling incoming and outgoing calls.
• Receive and or pick up packages /documents from courier or mail services; sorts and hands over item(s) to recipients.
• To provide administrative support and proper documentations necessary for daily operations.
• Assist on receptionist related job scope and support event-organizing.
• Responsible for the upkeep of the reception area.
• Ad hoc other duties as directed by the Management from time to time.

--It will be at Punggol Location, 5.5 work days week.

Job Requirements:

• Minimum GCE ‘N’ / ‘O’ Level / ITE certification in Business Administration / Commerce /Finance or Admin or any relevant education.
• Minimum 2 years of Singapore working experience as Receptionist / Front -Desk related Job or Telephone Operator.
• Good PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & Microsoft Office application ( Ms Word etc).
• Good Communication skills and Telephone etiquette.
• Responsible and Positive work Attitude will be prefered.

Responsibilities :

• Attend and respond to incoming calls, emails and call-back requests, Live Chats (if applicable to the supported Project), within service Levels and to deliver pleasant Customer experiences.
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
• The following would depend on the experience of the candidate and on need basis: Generates management reports and provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Requirements:

• Diploma in IT or Business or related discipline
• Minimum 1 year in Contact Centre/Service Desk/Helpdesk support experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Drive Profitable Business Growth

• Develop and implement sustainable business and route-to-market strategies for export markets through collaborative partnerships with distributors.
• Utilize a data-driven approach to gain market insights and translate them into actionable business plans (e.g., Consumer, Channel, Customer Plans) to achieve business objectives.
• Collaborate with distributors to generate brand awareness and trial initiatives for JDE brands.
• Identify, research, and execute potential business opportunities in both existing and new markets.

Distributor and Stakeholder Management

• Select and manage distributors, including contract negotiations and relationship management.
• Negotiate and formalize agreements with distributors, taking into account trade allowances and contractual conditions
• Engage in channel and account planning activities, defining sales and go-to-market plans with distributors.
• Work with stakeholders to plan and organize resources, such as shipping schedules and marketing activations.

Pricing and Sales Management

• Optimize the positioning of global and local brands in export countries, aligning with growth and cost targets.
• Develop pricing strategies, including general pricing, promotional pricing, and trade margins, to meet targets within agreed pricing ranges.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

• Managing and coordinating Sea Import/Exports shipments.
• Follow up with airlines/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• Any other task assigned by the superior

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

At Lakeside Family Service Centre, we believe in the power of meaningful work and the impact it can have on individuals and communities. We are dedicated to providing support and advocacy for families and individuals, ensuring they have access to equal opportunities and resources to thrive. As we continue to expand our services, we are looking for passionate individuals to join our team and make a difference in the lives of those we serve.

Our Mission:

To fulfil our Christian responsibility to the society by caring for the community.

About The Role

1. Provide case management and appropriate level of care through risk assessment, care planning, and interventions to youths at risk and their families.
2. Collaborate with schools and community stakeholders to implement a holistic intervention and supportive care plan for youths and families.
3. Conduct and facilitate psycho-education group sessions according to the curriculum provided to youths.

Candidate Requirements:

1. Candidate possesses minimum Degree/postgraduate in Social Work or Counselling.
2. Relevant work experience of at least 2 years with youths and families is preferred.
3. Preferably trained in FAST (Family and Adult Support Tool) and/ or YLS/CMI (Youth Level of Service/ Case Management Inventory).
4. Knowledge and ability to case assess, engage, and carry out intervention plans in a timely manner.
5. Be able to work with clients in time-based programs to achieve desired outcomes.
6. Good team player with interpersonal skills in working with youth

Job Description & Requirements

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Mosanco Enchanted Cafe is hiring Part Time Cafe Assistants! ☕️ Do write in to us should you want to learn Skills to run a Cafe!

Locations: Farrer Park (3 min walk from their MRT Stations) / Bukit Timah Plaza

Able to start in December 2024

Preferably able to work on 7 & 8 December 2024

You will learn how to:

• Cook pastas, brunches, handle pastries and other food items on our menu
• Brew coffee (learn latte art!) and teas according to our in-house formulations
• Deliver excellent customer service, cashiering and maintenance duties
• Stocking, preparing, arranging ingredients

Who we are looking for:

• No experience required
• Basic Food & Hygiene Certificate will be an advantage
• Pro-activeness and initiative to learn
• Able to work on weekends (Students on holidays welcome!~)

Benefits:

• Opportunity to pick up new skills - from learning latte art, cooking, formulating drinks etc.
• Casual & Chic Cafe Environment
• Staff meal provided
• Fun working environment

Job scope:

• Credit Assessment for new and existing customer
• AR follow up with customer on the payment overdue
• Assist in channel customer invoice dispute or payment application to internal team for follow up
• Other AR related query

Job requirement:

• Excellent verbal and written communication skills in English and Japanese as will be required to liaise with Japanese speaking client.
• Meticulous in details and ability to multitask; meet tight deadlines with high level of accuracy.
• Well organized and good in follow up.
• Experience in payment collection and/or call centre working experience have added an advantage

Interested candidates may apply through the application system. Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Description

• Industry/ Organization Type: Manufacturing (Shipbuilding)
• Position Title: Mechanical Service Engineer
• Working Location: Jurong East
• Working Hours: 5 days (Mon – Fri, 8.30 AM – 5.30 PM)
• Salary Package: Basic salary up to $3,200 + Variable Bonus + OT
• Duration: Permanent Role

Key Responsibilities

• Assist in the design, analysis, and troubleshooting of mechanical systems and components for marine applications.
• Collaborate with cross-functional teams on the installation and commissioning of mechanical equipment and systems on vessels and offshore structures.
• Perform regular inspections and maintenance to ensure mechanical systems function properly and adhere to safety standards.
• Work alongside senior engineers to enhance mechanical systems for optimal performance and efficiency.
• Contribute to the creation of project specifications, documentation, and technical reports.

APPLY NOW!!!

• Diploma or Degree in Mechanical Engineering or related field
• Effective communication and teamwork abilities
• Able to work on vessel
• Candidates without experience are welcome to apply. Training will be provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66153 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing / Construction
• Position Title: Service Technician
• Working Location: Senoko
• Working Hours: 5 days (Monday to Friday, 8.30 AM – 6 PM)
• Salary Package: Basic Salary up to $2,300 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Diagnose, repair, and maintain machinery and equipment used in the manufacturing and construction processes.
• Perform regular scheduled maintenance and service checks to ensure optimal equipment function.
• Respond promptly to service calls and provide technical support to resolve issues on-site.
• Liaise with the parts department to manage inventory and order necessary components.
• Adhere to all safety guidelines and regulations, and use protective equipment when on the site.
• Stay updated on industry advancements, integrating new techniques into servicing procedures.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum NITEC in Electrical Engineering / Mechanical Engineering or equivalent
• Has 1 year of working experience in the relevant industry
• Proficiency in AutoCAD is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67098 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:
- Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
- Involve in closing of shop (only applicable for night shift staff)
- Attend to walk-in customers promptly
- Maintain cleanliness and tidiness in work areas
- Assist in stock taking / recording
- Answer incoming calls and handle delivery orders

Requirements:
- No experience required as on-the-job training will be provided
- Pleasant disposition and well-groomed
- Cooperative and helpful with other team members
- Excellent and positive service attitude
- Able to work shifts, weekends, eve of public holidays and public holidays on 5.5 days per week, on rotating shifts
- Minimum 6 months commitment
- Independent and able to multi-task
- Able to commence work in short notice will be an added advantage
- Only Singaporean/PR may apply

Benefits:

1. Career advancement
2. 7 off days per month
3. Overtime pay
4. Medical subsidies
5. Dental benefits
6. TCM benefits
7. Staff drink
8. Other allowances*

* Terms and Conditions apply.

We regret that only shortlisted candidate would be contacted.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

The work we do translates into lasting memories and moments that shape our guests’ experience of the city. You will be directly involved in Making Our City More Lovable, through everyday opportunities for intentional hospitality.

Our hourly rates commensurate with your experience and familiarity with the role.

Join our Telegram channel to stay updated on our latest part-time opportunities https://t.me/tlbgcareers!

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange for an interview

• Conducting job site visits.

• Handling customer inquiries and resolving complaints.

• Scheduling and attending site visits and meetings, including minute-taking.

• Supporting day-to-day site activities and maintaining supplies.

• Coordinating PPE requirements and addressing worker-related matters.

Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders (via hotline). Document and record customer details

• Conduct outbound calls to follow up on issues/orders to ensure customer satisfaction

• Resolve customer queries as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Liaise with respective operations team for issues, follow-up and actions

Requirements:

• Provide high service levels to the respective customers and clients.

If you are interested in any of the positions, do kindly drop your most updated resume to

[email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Key responsibilities

· Handling incoming call, email & WhatsApp messages related to PO and delivery.

· Work closely with Sales person to monitor Customer's sales (be alert if no order from customer or sudden surge in orders).

· Process orders, plan and arrange for delivery

· Update and monitor Reseller’s sales vs target sales incentive for Sales team follow-up action.

· Upload data for Inquiry Order on a daily basis to ensure that the report are updated

· Email Internal request for creation of new price list for customers

· Email customer complaint report to respective personnel for further action

· Provide support to customers related to orders and deliveries.

· Work closely, liaise and communicate effectively with Malaysia Team daily on daily deliveries.

· Provide administrative support to Sales Team related customer order, pricing and deliveries.

· Build and maintain good relationships with customers

· Other ad-hoc relevant duties as and when required

Daily order processing

· Check customer order, make sure quantity order by customer is in full load / in full pallet and check the stocks availability as well

· Loose order or quantity less than full load - waiver of packing cost/ underload charges, must get approval

· Check PO price vs quotation. Check with sales team if price not tally with quotation

· Prepare DO for delivery and Self-Collection (when required)

· Email to Sales team for order exceeded credit limit or credit term, Sales Team to advise payment status and get approval from Finance.

Complaints /Compensate/Exchange /Sample/Goods Returned

· Check and email forms to respective personnels for approval.

· Email to warehouse team for logistics arrangement once approved

Qualifications and Skills

•Diploma holders in sales and marketing, business administration or equivalent.

•Excellence communication skills in both spoken and written English & Mandarin language (to deal with Chinese speaking customers)

• Strong problem solving and time management skills

• Positive working attitude

• Results Driven

• Able to work independently as well as a team player

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Duties of Service Crew

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

LOOKING FOR FULL TIME & PART TIME SERVICE CREW / WAITER (min 2-3 days per week)

*Sign on bonus up to $1,000*

Join us in a fun and happy environment where teamwork thrives, career progression is encouraged, and we can work and enjoy together! NO EXPERIENCE ARE WELCOME!

Selected candidate will receive an allowance of $600 monthly (T&C Applies)
• Work right in the heart of town, only 1 min from Somerset MRT ❤️
• Daily staff meal provided

GYUKATSU KYOTO KATSUGYU IS HIRING!

Summary and Benefits

• Service Crew: $2,200 - $2,900
• Restuarant Supervisor: $3,000 - $3,500
• Location: Raffles City Shopping Centre
• 5 days, 44 hours per week
• Sign-on bonus (T&C applies)
• Staff Discount
• Staff incentive program

ROLE & RESPONSIBILITIES

Restaurant Supervisor

• Responsible for overseeing the daily restaurant activities and operations.
• Managing restaurant staff's work schedules.
• Monitoring inventory and ensuring that all supplies and other restaurant essentials are adequately stocked.
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Support and assist team members in handling guest inquiries and requests.
• Responding efficiently and accurately to restaurant customer complaints.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Ensure compliance with sanitation and safety regulations.
• Standard service duties

Service Crew

• Provides smooth and efficient service at the Restaurant ensuring that standards are always met.
• Presents menu/drinks list, answers inquiries and provides recommendations to guests after assessing their needs and preferences.
• Strives to provide excellent quality service to all guests.
• Takes guest orders and serves without unnecessary delay.
• Be familiar with and have good knowledge of the Outlet’s Menu
• Maintains par stocks of beverages and guest supplies.
• Clears and resets counters or tables.
• Ensures all glasses are well polished.
• Assists in stock inventory and maintains an accurate inventory record.
• Standard service duties.

REQUIREMENTS

• At least 1 year of relevant experience in the F&B service field.
• Min. secondary school education with 'O' level passes
• Able to start work immediately or within a short notice period would be preferred.
• Possess Food safety and hygiene certificate
• Must be comfortable working on weekends and public holidays.

**We regret to inform you that only shortlisted candidates will be notified. **

Please click on the APPLY button or send your resume directly to 87646672 or [email protected] with your availability date and expected salary.

Job Responsibilities

• Respond to incidents or requests for help, via the phone, email and web
• Diagnose and resolve technical hardware and software issues via call or remote tools
• Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles)
• Ensure tickets managed within KPI measurements and standards
• Identify and escalate incidents and problems requiring urgent attention
• Escalate incidents and problems to the appropriate group
• Provides scheduled and adhoc reporting from Helpdesk system to clients and management
• Follow the Service Desk Standard Operating Procedure (SOP)
• Performs other related duties as assigned to ensure effective operation of department

Required Qualifications and Skills:

• Diploma or Degree in IT with preferably at least 1-year service desk experience.
• Experience troubleshooting and supporting the following technologies in a professional environment - Email, Microsoft 365, VPN (preferably Cisco AnyConnect), Active Directory, Basic Network / Internet Connectivity (basic command lines, check for IP)
• Knowledge of Windows and Mac Operating Systems
• Knowledge of troubleshooting Mobile Devices (iOS and/or Android)
• Experienced in using ITSM ticketing tools

Desired Skills:

• Knowledge in ITIL Standard.
• Proficient in usage of ServiceNow Ticketing system
• Experience in Microsoft 365 administration
• Technical certifications, Cloud Foundation, Microsoft, Network, etc
• MS scripting or programming knowledge

Attributes for Success:

• Good oral and written communication skills
• Good customer service skills
• Excellent problem-solving skills
• Ability to multi-task
• Teamwork

Please send your detailed resume in MS Word format to : [email protected]

with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Summary:

We are seeking a dedicated and enthusiastic Groceries Customer Service Representative to join our team. The ideal candidate will assist customers with their grocery orders, address inquiries, and ensure a seamless purchasing experience. Your primary focus will be on providing exceptional service and resolving any issues related to customer orders while working with on-ground operations team.

Key Responsibilities:

- Assist customers with placing and modifying grocery orders via phone, email, or chat.

- Respond promptly to customer inquiries regarding product availability, pricing, and promotions.

- Provide accurate information on order status, delivery times, and returns.

- Handle customer complaints and resolve issues in a timely and professional manner.

- Collaborate with the logistics and inventory teams to ensure orders are fulfilled correctly.

- Maintain a positive and friendly attitude while communicating with customers.

- Document customer interactions and feedback to improve service quality.

- Stay updated on product offerings, promotions, and store policies.

- Creation of invoice for orders that comes in.

Qualifications:

- Diploma or equivalent; additional education is a plus.

- Previous experience in customer service, preferably in call centre or grocery sectors.

- Strong communication skills, both verbal and written.

- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

- Proficiency in using computer systems and order management software.

- Strong problem-solving skills and a customer-focused mindset.

- Ability to work flexible hours, including weekends and holidays.

Skills:

- Excellent interpersonal skills and a friendly demeanor.

- Strong attention to detail and accuracy.

- Ability to work collaboratively in a team environment.

- Familiarity with grocery products and services is a plus.