Total 3,685 Manager service operations manager job vacancies in d22 jurong jurong island tuas

Job Scope

• Identify leads and market opportunities while expanding the business growth of Batam & Bintan services (LOLO and RORO services), including freight and vessel chartering businesses.
• Develop strategic business plans and proposals to potential clients, partners and investors.
• Maintain strategic partnerships with key customers, terminal operators, port authorities, agents and partners.
• Preparation of budgets, sales goals, analysing performance variances and execute corrective actions.
• Responsible for the Profit & Loss of Marine Logistics (feeder services of Batam & Bintan), vessel charters for projects/breakbulk cargoes.
• To develop and implement smart procurement strategies to optimise operating cost.
• Create and executive efficient operations and documentations processes for ship management including dry docking and maintenance of all marine assets.
• Ensure safety, commercial and statutory compliance of marine fleet and regulations applicable to the ports of call.
• Coordinate with ship Master, port agent to ensure timely entry and departure from port and operational efficiency of loading/unloading of cargoes.
• Any other duties as assigned by the Management.

Requirements

• Diploma or Degree in Maritime Studies or a related field
• Minimum of 6-10 years of experience in shipping operations for bulk, breakbulk, parcelling and project cargo.

Responsibilities:

The Operation Manager is to ensure efficient processes and practices in the department, managing inventory accuracy, and leading a team to achieve service excellence. This role requires strong leadership, problem-solving, and organizational skills to maintain smooth operations and meet customer satisfaction targets.

• Lead, coach, and ensuring the department’s activity aligns with company goals and values.
• Set team objectives, track performance, and provide feedback and training to drive continuous improvement.
• Strategically manage resources, including manpower and assets, across various operational activities to meet requirements.
• Monitor workflows and make adjustments as needed to optimize efficiency and meet KPIs.
• Review and implement operational policies, standards, and procedures.
• Drive continuous process improvements and optimizations.
• Ensure accurate tracking, storage, and movement of inventory items within the warehouse.
• Maintain warehouse equipment and assets, ensuring they are functional, safe, and aligned with company standards.
• Implement best practices to increase efficiency, reduce costs, and enhance customer satisfaction.
• Plan and oversee daily operations to maintain a smooth workflow.
• Enforce safety regulations, policies, and procedures to maintain a secure working environment.
• Assess the effectiveness of operational procedures regularly, making recommendations and implementing enhancements to align with organizational goals.
• Ensure accountability and compliance within the department.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Proven experience as a Warehouse Manager, Operations Manager, or similar role in the logistics sector.
• Strong leadership and team management skills, with the ability to motivate and develop teams.
• Excellent problem-solving, decision-making, and organizational abilities.
• Understanding of safety regulations and compliance standards in a warehouse setting.

KEY ACTIVITIES / ACCOUNTABILITIES

• Ensure that the company assigned financial and productivity targets are met.
• Undertake the organization and management of warehouse operations to ensure smooth operations including supplier management, for process optimization & enhancement, as well as to ensure satisfactory result (customer satisfaction, Geodis Singapore & Business Unit targets, and compliance to relevant requirements).
• Ensure the accurate Standard Operating Procedures/work flow is in place, reviewed for efficiency and respected by team.
• Implement effective initiatives to contain costs and improve operational efficiency and productivity.
• Ensure proper manpower utilization and adequate tools / equipment’s in place
• Implement and execute logistics strategies
• Liaise with customers to maintain current businesses and for the development of new businesses.
• Ensure conformity of workplace - regulations, OHS / hygiene, and relevant requirements.

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Degree holder in logistics or related with 7 year experience or more in logistics field.

PREFERRED EXPERIENCE AND KNOWLEDGE

• 7 years of working experience or more in logistics industry required
• 5 years in leadership related experience
• Experience in logistics and operations development – keen on logistics processes, and relevant regulations.
• Highly proficient on WMS management
• General knowledge on logistics and freight forwarding businesses
• Sound knowledge of OHS

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Highly proficient in computer skills and common applications (Office, Excel, PowerPoint & Word)
• Effective communication
• Strong time management, problem solving and negotiation skills
• Customer and Result Orientation
• Team management – ability to lead, guide, support and develop the team members

WORK HOURS

9.00am - 6.00pm (Mon-Fri)

WORK LOCATION

1 Gul Circle

• To be responsible and accountable for the day-to-day supervision of all assignments.
• To conduct announced and unannounced visits to all assignments at least once a week
• To monitor and ensure all security personnel are carrying out their duties at a high quality level and are reaching the client’s and the Company’s expectations.
• To motivate all security personnel so as to achieve and fulfil the agreed service level of contractual requirements.
• To be responsible for the deployment of staff to all posts to ensure the site contracts are filled by accurate headcounts and by suitably qualified personnel within expectations.
• To be proactive to liaise with the site Supervisors (if any) for the deployment and settlement of the manpower problems within the assigned cluster.
• To liaise with clients regarding Site Operating Procedure. To ensure all staff is knowledgeable and well trained to perform all duties in accordance with the customer’s / contract’s requirement as well as the Company’s expectation.
• To assist with the scheduling and arranging of training and refreshment excises to all staff in order to maintain legal requirements and quality of service level.
• To deal with internal and external client complaints, incidents and any irregularities. Submit relevant reports and corrective action plans
• To implement agreed formulated corrective action plans.
• Execute disciplinary action in order to ensure staff members do not violate the Company regulations and policies.
• To assist with staff evaluations and appraisals.
• To be proactive to arrange and participate regularly in ad-hoc meetings with clients in order to maintain a good business relationship with the clients. Submit relevant meeting minutes with proactive recommendation (if any) or improvement plan for approval or take appropriate actions.
• To be proactive to plan on the subject of the site manpower and discipline control.

Job Requirements:

• Diploma or Degree from a recognized institution.
• At least 3 years of relevant experience in a similar capacity
• Experience in Security Operations preferred
• Positive mindset and strong initiative in continuous improvement a must
• Good interpersonal skills with good verbal and written communication skills
• Able to work independently
• Class 3 Driving License

Responsible for operational requirements to ensure professional, efficient delivery of the company's services.

- managing sales cycle (proposal, negotiation, booking).

- working closely with the Technical/Services/Training team to ensure fulfilment of projects in a timely manner whilst ensuring budgets are met.

- manage non-technical services aspects to ensure professional, efficient delivery of services.

- ensure training teams are operating effectively.

- support marketing team initiatives including market research, promotion & cross-selling of company's products & services.

- define and lead local team to delivery according to business plan & budget.

- participate in internal and external ISO audits.

- shall be required to perform other related duties as requested to met the ongoing needs of the organisation.

Job Responsibilities

• Oversee the day to day activities of the operations department
• Ensure that all customer's job order are properly arranged from point to point
• Work closely with internal department to attend customers
• Build and maintain good customer relationship
• Supervise a team of operations executive
• Ability to direct individuals and delegate responsibilities and tasks
• Hands on and results driven

Job Requirements

• Preferable with 3-5 years’ experience in the marine industry
• Preferably experience in Marine Supplies
• Good communication and interpersonal skills
• Responsible, mature, hands-on, proactive, detailed and committed team player

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

· Technically strong on the repair and servicing of china brand heavy equipment.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

Scope Of Work

Manage and accountable for the Cleaning and minor hard FM repair or replacement such as sanitary, Light fitting and Fitting & Fixture for any contract as assigned by the Company, as and when.

Duties & Responsibility

• Provide leadership to his team assigned to perform the works required as stipulated by the Service Buyer.
• Maintain a high level of safe and work discipline within the team.
• Provide guidance, coaching and/or training to uplift the level of skill competency of the team.
• Ensure work process conformance with Standard Operation Practice (SOP)
• Achieve high level of performance standard as required by Service Buyer.
• To adopt progressive innovation to optimize work/ labour productivity.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Other duties as assigned from time to time

We are representing our client in the Food Services industry to hire for a (Senior) Sales Manager.

Role Overview:
Drive sales growth, develop strategies, and lead a high-performing team to achieve revenue targets. Build strong client relationships, expand market presence, and contribute to business success.

Key Responsibilities:

• Develop and execute sales strategies to meet growth objectives.
• Lead, coach, and inspire the sales team to achieve targets.
• Manage key client accounts, negotiate contracts, and ensure satisfaction.
• Identify new business opportunities and drive market expansion.
• Collaborate with marketing and operations for seamless execution.
• Analyze performance metrics and adjust strategies as needed.

Qualifications:

• Strong sales background in Food Service.
• Proven leadership and business development skills.
• Results-driven, strategic, and excellent relationship management abilities.

Interested candidates, please apply here. Thank you.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Key Responsibilities:

• Support the Outlet Manager in overseeing the daily operations of the F&B outlet.
• Assist in managing and leading the team, including recruitment, training, and staff development.
• Ensure exceptional guest service by maintaining high standards of service quality and guest satisfaction.
• Monitor staff performance and provide coaching or disciplinary actions when needed.
• Manage inventory, control costs, and minimize wastage while ensuring adequate stock levels.
• Collaborate with the kitchen and bar teams to ensure smooth coordination and service flow.
• Handle guest feedback and complaints, resolving issues promptly and professionally.
• Assist in developing and implementing promotional strategies to increase sales and revenue.
• Ensure compliance with health, safety, and hygiene standards, conducting regular checks.
• Assist in preparing reports, including sales, staffing, and financial performance.
• Supervise staff scheduling and manage shift rosters to ensure appropriate coverage.
• Oversee cash handling and ensure adherence to financial procedures.
• Ensure compliance with company policies, procedures, and SOPs.

Job Requirements:

• Degree or Diploma in a relevant field.
• Minimum of 5 years of experience in a similar role, including inventory management and scheduling / timesheet management.
• Valid Food Hygiene Certificate (Level 1).
• Wine certification preferred.
• Team player with excellent communication skills.
• Strong attention to detail and demonstrated leadership skills.

Roles & Responsibilities

• Chair meetings with customers and any contractors, prepare meeting minutes
• Plan, monitor and control operations activities
• Follow up on open tickets with product principals

Experience

• Minimum 5 years working experience
• 3-5 year of managing IT Operations
• Familiar with general IT Infrastructure management
• Familiar with IT Service Management Processes

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations. Ensures that all activities are consistently executed with SHVN's existing Quality Management System.

Key Responsibilities

• Oversee the division of work to the Customer Service Representatives.
• Manage, monitor, and improve the performance of the Customer Service Team.
• Represent and develop processes within the team that improve customer satisfaction, customer relationships and business execution accuracy.
• Improve customer service experience and facilitate organic growth.
• Oversees the order acceptance process and communicates with internal departments if escalation is needed.
• Participates in the order acceptance process and communicates with the Operation Manager/ supervisors in a timely and accurate manner.
• Maintain an orderly workflow according to priorities.
• Write and conduct formal performance appraisals and participate in various personnel actions, including hiring, training, discipline, and termination.
• Analyze statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Accompany customer visits as required.
• Update CRM with visit reports / competitor info / market knowledge and other relevant account information.
• Assist in the preparation of terminal reporting.
• Liaises with the commercial department on customer inquiries for new business opportunities.
• Assist with projects as they may arise.
• A customer service manager builds and maintains lasting customer relationships and loyalty whilst delivering a customer-centric experience. A customer service Manager has a deep understanding of the customers' needs, products, and supply chain.
• Oversees and manages the order process flow for all customers. Co-ordinates the customer assignment. Responsible for setup Operational Review Meetings.
• Leading in continuous improvement and process optimization. Responsible for effectively and productively managing resources.
• Initiate Customer leadership teams.
• Develop and monitor training plan for customer service team.

Qualifications

• Possess a diploma in any discipline.
• Preferably experience in the (petrochemical) Industry.
• Experienced in leading teams and improving processes.
• Deep understanding of the customers' needs, products, and supply chain.
• Ability to think strategically and to lead.
• Excellent verbal and written communication skills
• Organizational skills and able to drive the organization in an effective and efficient way.
• Able to effectively manage personnel and delegate tasks to a diverse staff.
• Ability to prioritize and set goals short and long term.
• Analytical mind.
• 5- day work week with the need to do perform standby for 24hrs call when required.
• Willing to working in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
• Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
• Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact [email protected].

About Stolt-Nielsen

The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolthaven Terminals, Stolt Tankers and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

· Technically strong on the repair and servicing of china brand heavy equipment.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

The General Manager (Construction Project Management/Operations) must possess vast experience and knowledge in the construction industry and shall report directly to the Managing Director.

The General Manager (Construction Project Management/Operations) should have strong organisational and communication skills and be responsible for the day-to-day operations for meeting operational objectives that aligned with overall business goals in terms of the following:

• Providing guidance and input to the team on the marketing plan for potential job opportunities, tender, execution and completion of all the projects to meet budget and timeline.
• Shall work closely with the General Manager of Engineering, MEP, Commercial, Contracts and Finance & Administration divisions to ensure that the operational processes are streamlined and optimized to improve efficiency and productivity to meet its business objectives.
• Working with the Corporate Planning Team to develop and implement the company strategic plan to achieve long and short-term team goals and targets.
• Strong leadership skills and experience managing a team of department heads.
• Possess excellent analytical and problem-solving abilities and strong interpersonal communication skills.

• To assist Management in the development of business plans delivering diving and related assets to the field which conforms to the requirements of the organisation and provide diving market and technical expertise in support of diving operations as required by Company Senior Management and Clients.

• To provide diving technical advice and specialist expertise to management to enable them to meet their business objectives.

• To ensure that all aspects of Health, Safety and Environmental management are implemented by global diving technical support network.

• Establishes, monitors and enforces minimum operating and training standards.

• Distribution and assimilation of industry developments, improvements, notices and general diving-related information from the international diving community.

• Continually review diving system performance and utilisation and to recommend improvements to enhance performance.

• Provision of marketing and tendering support to Operations and Commercial on an as requested basis.

• Provide tender review expertise and services to the Commercial Manager on an as requested basis.

• Work with QHSE and Operations to develop training and staff development initiatives.

• Assist in the development of project specific diving procedures and plans.

• Interface with clients to facilitate client’s requirements for diving operations

• Prepare the annual diving investment plan, quarterly and monthly financial and utilisation reports.

• Manage the insurance arrangements as they relate to diving services and equipment and act as single point of contact between insurers and Commercial Management.

• Implements Company Safety Standards and Quality Management procedures throughout the global diving technical support structure.

• Responsibility for recruitment of global diving technical support staff to ensure that the business line has adequate resources to meet its objectives.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

Job Description:

· Developing and managing operational activities, including the monitoring of Workplace Safety and Health (WSH) strategies, and overseeing manpower, financial and resource plans.

· Day to day repair and maintenance job arrangement and yard operation management.

· Manage cost, quality and schedule, as well as health, safety and environmental activities for the site.

· Maximise productivity within the maintenance environment through sound scheduling and planning.

· Supervision the office team and review the job card and overtime to ensure all jobs are recorded and billed accordingly.

· Review invoices, quotation and efficiency of workers in perform their repair works.

Requirements:

· Minimum 2-3 years experience in heavy machinery industry.

· Technically background of Heavy machineries.

· Strong analytical and problem-solving abilities.

· Excellent communication and interpersonal skills.

Operations

· Reporting to the Head of Operations, ensure smooth day to day running of the training centre.

· Lead a team of operations executives in process planning and execution.

· Take up Management Representative role for audits.

· Make operational decisions on the go.

· Train new comers on job demands.

· Ensure all binding obligations to SSG (SkillsFuture Singapore) and MOM (Ministry of Manpower) are met.

Training

· To take care of facilities of the training center.

· To liaise with trainers to ensure smooth documentation flow pre and post training.

· To maintain ISO29990 Standards of the training center.

· To maintain OSHA18001 Standards of the training center.

· To manage all training equipment and liaise with contractors for repairs and servicing.

· To manage Training Management System (TMS) within the training center.

· To perform scheduling task of trainers.

· To manage all training materials and ensure security of training materials.

Requirements:

· Must have a passion for the industry and leadership qualities to lead a team of executives.

· Understand the WSQ (Singapore Workforce Skills Qualifications) system and/or having ACTA/ACLP will be an advantage.

· Diploma and above qualifications.

· Good presentation and people skills.

· Driven and motivated.

Job responsibilities

• Independent worker and able to handle difficult cleaners
• Ensure all timesheet for all commercial sites are filled
• Ensure all site SOP are met accordingly to client's requirement
• Planning, executing and implementing new SOP to ensure cleaners are following
• Draft out timetable and duties for individual site cleaner to adhere
• Ensure smooth operations flow across all sites
• Site visit meeting with customer bi-annually to ensure customer satisfaction and gather client's feedback
• Ensure all stocks for the necessities are replenished at all time
• Maintain good relationships with clients
• To adhere to any adhoc jobs required by the company

Primary Responsibilities

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performance by all team members
• Develop the wine list, ability to pair and suggest wine to guest and decanting of the wine
• Achieve profitability through revenue generation and effective cost control
• Ensure guest satisfactions is met with an Awesome experience

Requirements

• Preferably Diploma in Food & Beverage/Hospitality Management
• Minimum 2 years experience at a managerial level, preferably in a 5 Star Hotel or Fine Dining Restaurants
• Possess Wine & Spirit Certificate is an added advantage
• Knowledge of various drink recipes and beverage service standards
• Good interpersonal and communication skills with cheerful personality
• Able to perform rotating shifts, including weekends and public holidays

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback