Total 5 Director/C-Level service operations manager job vacancies in CAA-Changi Airport Terminal 2

As part of our Operations Consultancy Practice, you will be responsible for providing guidance to Changi’s overseas airports, as well as client airports in operational areas, such as the planning and management of passenger terminals, airside operations, Airport Operational Control Centre (AOCC) management, cargo operations, operational efficiency, Operational Readiness and Airport Transfer (ORAT) etc.

You will need to analyse operational flows / processes and the passenger journey, to identify pain points and be able to recommend solutions i.e., in areas of process / facility / system reorganisation etc. The aim is to help our airports improve operational efficiency, while managing costs effectively. In addition, you may need to guide or support our asset and client airports in developing processes, SOPs and manuals to meet regulatory, operational and business needs.

You will need to engage our airports’ partners and their stakeholders, as well as work with colleagues from different areas e.g., Commercial, Traffic Development, Master-planning, Project Management etc. in developing integrated solutions for our clients.

To perform well in this role, you must have an analytical mind and be able to quickly identify the root causes and issues affecting operations and ultimately, customer service. Naturally, you must also possess sound operational thinking, while being able to effectively manage partners and implement solutions in a cost-effective manner. Being a team player and being able to adapt to the different needs of each project is a must. The candidate must be able to travel for work and work across cultures and nationalities, as all our projects are overseas projects.

In addition, you will be required to:

• Work with our counterparts at our asset and client airports to resolve operational issues
• Perform a monthly review of asset and client airports’ operations and preparation of related materials
• Provide advisory on operational matters in various projects and Business Development, as part of integrated consultancy solutioning
• Provide review of operational and related budgetary matters for asset and client airports
• Handle other projects and Operational Practice related duties as assigned
• Lead Business Development initiatives and take on project management roles, where necessary

Requirements:

• A minimum of 8-10 years’ experience in developing, planning and managing Operations is required, preferably in the airport, airline or ground handling industries.
• A recognised degree
• Proficient with Microsoft Office and able to utilise various analytical / productivity tools
• Excellent interpersonal, written and verbal communication skills (whether through face to face or video presentations, reports and papers, presentation decks, etc.)
• Able to travel overseas for work is a given.
• Able to conduct fieldwork onsite, as required.
• Open to overseas postings
• Open to be cross-trained in other aspects of airport management, including commercial and traffic development.
• Analytical and strong business acumen with ability to think on the feet.
• Able to work under pressure, independently, managing multiple stakeholders, initiatives and tasks effectively.
• Able to exercise right judgement on the need for diplomacy and/or being assertive when ambiguity arises.
• Possessing one or more of the following skills / experiences will be advantageous:
• Airside operations & safety
• ORAT
• Passenger terminal operations
• Knowledge on Operations & Maintenance (O&M) of airport systems, such as BHS, FAST, PBB, AODB, RMS, FIDS, aircraft pavements or Facility Maintenance
• Planning, development or management of Airport Operational Control Centres (AOCC)
• Implementation of FAST and contactless technologies
• Airport systems e.g., CUPPS/CUSS, AODB, RMS, FIDS
• Cargo operations

Responsibilities:

Responsible for driving and growing Aerostructures aftermarket sales in spares, major components & MRO business for assigned regions & customers. Duties include:

Business Development & Sales

• Develop and drive sales strategies and campaigns to grow Aerostructures aftermarket sales of major components, spares & MRO business
• Advance and secure long-term agreements & contracts
• Market and push major component sales
• Cultivate and capture MRO sales
• Influence and shape airlines’ provisioning decisions for piece parts
• Drive initiatives pertaining to modification/upgrades/retrofits
• Leverage surplus trading to grow incremental revenue
• Craft & deliver presentations and lead sales negotiations with customers
• Organize and participate in marketing events and activities

Customer Relationship Management

• Develop close customer intimacy and manage assigned accounts/regions
• Cultivate and maintain strong business relationships with key customers/contacts
• Interface with customer contacts at all levels and ensure excellent customer experience and service

Business & Market Acumen

• Analyze and understand market trends to identify sales opportunities & leads
• Ensure financial targets such as sales revenue, EBIT and margins are actively monitored and met
• Generate timely and constructive reports
• Create business cases and models to highlight value propositions

Customer Support

• Formulate pricing for customer quotations
• Provide 24/7 AOG support to airline customers
• Work closely with Aftermarket Spares and MRO functional teams to deliver winning solutions
• Assist in accounts receivables due
• Extensive traveling is required (~50%)
• Technical knowledge in aerospace components such as nacelles or composite structures is advantageous

Requirements:

• Degree in Business Administration/Mechanical/Aerospace Engineering
• Minimum 5 to 8 years of aerospace industry experience (Business Development, Sales or Customer Support roles).
• Possess extensive industry contacts as well as a successful sales track record in Asia Pacific region
• Experience in Oceania region will be advantageous
• Display good business acumen, strategic agility and leadership qualities
• Communication skills – both written and verbal – are vital perquisites
• Fluency in Asian languages other than English is advantageous
• Prior knowledge of nacelles and composite structures is a plus

Reporting to: Managing Director

Purpose: Lead the strategy of continuous improvement of operational performance within the business whilst navigating change in demand and priorities. Ownership of leading the team to build a culture of engagement and inclusion.

Key Responsibilities and tasks

• Direct and oversee the various operations functions such as the despatch, service performance, accident prevention, customer service, schedules, mileage reconciliation and operations data analysis.
• Provide leadership and guidance to managers on all operations related matters. Where possible, facilitate the exchange of best practices from the Group to the Singapore operations.
• Ensure that bus services are delivered in a reliable and punctual basis in line with our contractual requirements and internal KPIs.
• Lead and exceed Group and contractual performance targets as measured by relevant KPIs to achieve incentive payments.
• Plan and execute functional strategies and initiatives for continuous improvement.
• Hold and deploy a comprehensive understanding of the operational context and regulatory framework.
• Overarching responsibility of deployment of new operational schedules with due regard for cost and efficiency, alongside a work life balance for our driver team.
• Set and deliver a high standard of customer (passenger) satisfaction performance
• Ensure the contractual requirements for revenue protection on our network of services.
• Set and deliver a high standard on accident prevention and good driving practices.
• Closely collaborate with Human Resources to ensure sufficient drivers are recruited to maintain coverage of service.
• Closely collaborate with Engineering to optimise vehicle availability.
• Lead, develop and motivate our operational team whilst considering plans to improve driver retention.
• Motivate line managers to ensures our employees are competent to execute their duties and are trained in new technologies where appropriate.
• Ensure our employees are delivering services in a safe and professional manner with due regard for legal and regulatory requirements.
• Lead on managing the relationship with our recognised Trade Union, ensuring that issues which might disrupt service do not develop.
• Develop partnerships with stakeholders, industry regulators and other relevant parties to meet the company’s objectives.
• Lead on strategies to develop better engagement and motivation with our driver team with management team.
• Key contributor of the Senior Leadership team contributing to strategies for the future development and growth of the business.
• Lead on contingency planning, including incident, event and risk management.
• Ownership of the development and growth of Operations colleagues.

Knowledge and Skills Requirements:

• Substantial and successful bus operation experience (or similar industry) in a senior operational role leading similar size workforce.
• Extensive experience and knowledge in bus service performance, bus scheduling and general depot operations.
• A detailed understanding of a comparable operating environment and bus regulatory framework.
• Experience in leading teams through change through an inclusive and engaging leadership style.
• Able to demonstrate strategic thinking, execution, and business impact, and bringing teams with them.
• An experienced influencer who is comfortable challenging teams and senior stakeholders when needed.
• Able to lead and motivate teams to build a culture of growth and pride.
• Extensive experience of leading union relations.
• Experienced leader who develops and grows the operations team to drive continuous improvement in the delivery of the bus services.
• Lead with experience and empathy to continually learn and develop self, team and business.

Job Description

Key Responsibilities

1. Provides executive leadership to a major manufacturing / supply chain function supporting a large and complex business unit. May lead functional operations at multiple manufacturing sites. Establishes and monitors production using metrics/budgets through systems, and initiates appropriate corrective action as needed and based on results. Establishes and controls project schedules, timelines.
2. Plans and evaluates optimal resource utilization and efficiency of operation to minimize costs and allow for on-time delivery of product to customers. Accurately establishes plant capacity.
3. Directs, guides, monitors, and evaluates Operations Team personnel to accomplish specific production and supply chain goals consistent with established operational, housekeeping (5S), and safety procedures and processes. Engage in problem solving in complex situations and process improvements in streamlining work processes.
4. Leads continuous improvement efforts and projects to refine production methods and processes to produce quality products that meet customer requirements in the most cost-effective manner.
5. Identifies and pursues new technologies to improve production, increase efficiency and resource utilization and maximize profitability.
6. Works closely with members of Senior and Executive Management to align overall operations development with business needs/opportunities. Promotes an environment of cooperation and trust.
7. May provide ownership / leadership for a major divisional function, project, or program (i.e., Inventory Management, AMPS/Lean, Responsiveness / Agility). Provides leadership, guidance, mentorship, and personal development of his/her direct reports in the areas of daily operational management, systems development, and optimization.
8. Identifies process and quality changes designed to improve manufacturing or department capabilities. Drives Lean, Safety and Quality. Takes corrective action.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

• Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines.

Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore’s world-class aerospace industry.

RESPONSIBILITIES

• Collaborate with and support the Deputy General Manager in delivering operational leadership and strategic guidance to fulfill commitments and ensure customer satisfaction, fostering cultural transformation within the organization.
• Drive operational excellence, taking responsibility for monthly engine delivery, profit margins, CPH, OT, COPQ, Productivity, and DCI metrics to exceed operational performance indicators and enhance customer satisfaction.
• Partner with the management team to strategize, develop, implement, and oversee policy deployment actions that align with overall business plan objectives and targets.
• Lead efforts in cost reduction to enhance profitability, driving initiatives for productivity and continuous improvement (CORE) to boost workplace efficiency.
• Ensure adherence to all internal and external regulatory requirements, cultivating a high compliance culture within the organization in areas such as ITC, EHS, Ethics, Quality, and other relevant domains.
• Foster a culture of high employee engagement, emphasizing respect, empowerment, communication, and teamwork.
• Establish and maintain effective communication with other functional departments and managers to align goals and deadlines.
• Develop potential successors in the talent pipeline and advocate for talent development within the management team to ensure team stability and business continuity.
• Collaborate closely with the Transformation team to modernize the company through technology insertion, aiming to improve efficiency, profitability, quality, safety, and employee engagement.

Requirements

• Degree with minimum 15 years of relevant broad-based experience in Engine Center. Candidate with MBA or Master’s Degree will be advantageous.
• Good understanding of all aspects of the engine MRO business, including EH&S, people development, regulatory, quality, operational, technical and financial requirements.
• Strong motivator with proven leadership skills and drive for success.
• Good problem-solving skills; apply the collective knowledge and skills of the management team to address all various employee and business issues.
• Excellent strategic & analytical thinking combined with outstanding tactical execution skills.
• Able to work in fast paced, matrix reporting organization.
• Able to communicate with employees across all levels.

Why Join Us

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We provide structured on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is “We Succeed, Together”.