Total 94,669 service operations manager job vacancies in Singapore

Job Description

• Order taking and processing of Wet Market, Supermarket and/or Food Service customers' orders
• Handle customer enquiries and feedback
• Customer Account servicing
• Update pricing and allocation of stock in ERP system

Job Requirements

• Min O Level with 2 years similar experience
• Meticulous and organised individual
• Excellent interpersonal skills
• Mandarin language essential due to product (pork) and customer base.
• Proficient in MS Office
• Microsoft Dynamic (Navision) knowledge will be an advantage
• Able to work on Public Holidays and Saturday
• Alternate Saturdays (9.00am to 6.00pm)

Overview: -

In this role, you will be essential in managing our spare parts inventory while delivering exceptional after-sales support to our customers. As the main point of contract for product inquiries and issues, you will ensure customer needs are addressed promptly and with professionalism. Your responsibilities will also include maintaining accurate inventory records and ensuring the availability of spare parts to facilitate quick and efficient service resolutions. Your contributions will help optimize inventory levels, streamline operations, and uphold our dedication to providing excellent customer service in every interaction.

Key Areas of Responsibilities: -

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information with professionalism.
2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
3. Provide exceptional customer service to walk-in clients, and efficiently handle cashiering duties.
4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
7. Take on additional responsibilities and fill in for colleagues in the customer service administrative department during their study, vacation or medical leaves.
8. Perform any other duties as assigned.

Requirements: -

1. 5-10 years of experience in parts management within the music instrument industry.
2. Proficient computing skills and familiarity with relevant software and systems.
3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.
4. Excellent interpersonal skills and collaborative, team-oriented attitude.
5. Calm and Steady demeanour to handle various tasks and customer interactions effectively.

Job Scope including but not limited to:

Formulate and implement standard operating procedures, manage, train and develop team members, liaise with executive management to ensure that company’ short and long term goals are met

Accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget, manage Profit & Loss and forecasting of the business operational costing.

Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction

Monitor customers reactions and confer frequently with servicing staff or captains to ensure customer satisfaction, respond to comments, requests and complaints in a timely and professional manner, take personal responsibility to resolve issues.

Other adhoc duties as and when necessary

Job Requirement:

At least Diploma/Degree in Management/Food & Beverage Operation or related certifications

Minimum 10 years’ working experience in food and beverage industry, preferably with management experience

Possess a comprehensive set of food & beverage service and operations skills, proven in handling customer satisfaction

Team oriented approach to management with a mindset of open communications, capable of building and managing relationships with stakeholders.

Knowledge of proper food handling procedures and quality management

Prior experience in a F&B environment involving in operations activities is an added advantages

Mon to Fri 9am - 5.30pm

Hybrid work arrangement

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good experience into B2C industry

• Prior working experience with marketing agency would be added advantage

Audit Assistant Manager/ Audit Manager | Up to $6000 basic | Central

* Excellent career progression

* Client is an established accounting firm

* Monday – Friday | 9am – 6pm

Responsibilities:

The Audit Manager manages a portfolio of engagements which includes client acceptance, engagement planning, execution and finalization of an audit engagement. He/She is fully accountable for the audit engagement and ensures that the engagement progress against budget and timeline is closely monitored. He/She also serves to develop and maintain long-term client relationships and value-add to the audit firm by identifying new business development opportunities.

The Audit Manager review and provides key technical expertise to ensure the quality of audit work performed is in compliance with professional standards and requirements.

He/She contributes towards continuous improvement in audit methodology and process. He/She will also assume a greater role in professional development activities such as training, staff recruitment and resource planning.

Requirements:

* Min. Bachelor’s Degree or equivalent

* Min. Audit AM/Manager (minimum 4 years experience)

* Advantageous to have experience in handling corporate and individual clients

* Excellent communications & presentation skills

* Ambitious, self-driven, highly motivated & able to work well both individually and in a team

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Benefits

• Meal Allowance approximate $300 per month
• City stores - about $200 per month
• Paid on work days

Working Hours

• 5.5 days, 44 hrs, Shift hours 9am - 6pm, 2pm - 11pm.

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Working Hours

• 5.5 days, 44 hrs, Shift hours 9am - 6pm, 2pm - 11pm

What you will do:

As Service Sales Engineer, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels
• Execution of business operation and conduct are to conform to JC Singapore policies
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

• Good career progression
• Up to $2400 basic + OT
• Work location at Changi Airfreight Centree
• 5.5 working days (alternate SAT Off upon confirmation)
• 14 days annual leaves after confirmation

Job Responsibilities:

• Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.
• Follow up on clients', help to do air export billing, invoice verification and handle rate disputes
• Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement
• Perform other job duties as per requested

Requirements

• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Able to work overtime if required

Job Description

• To be able read Electrical/Instrumentation Drawings

• Experience in Electrical wiring troubleshooting

• Has Knowledge in Instrumentation & Motor Control

Job Requirement

• ITE in Electrical

• Able to write Service Report

• Able to follow the safety procedure

• Computer Literate

• Can work independently

• Willing to work overseas & accept offshore/onboard assignment

Job Benefits

• Excellent learning environment

• Training Provided

• Onboard Allowances

• Group Hospital Surgical Insurance/ Group Personal Accident Insurance

• Annual leaves starting with 14 days and up to 21 days

Working location:

15 Kwong Min Road

Singapore 628718

Job Description

We are looking for a Service Engineer as Maintenance Lead to lead and supervise the maintenance team in maintaining and managing system hardware and networks at customer site located over Singapore island to meet the contractual Service Level Agreement (SLA). The Service Engineer shall report to and under the supervisory of the Maintenance Manager.

Job Responsibilities

• Assist the Manager in Preventive Maintenance (PM) and Corrective Maintenance (CM) tasks and devise maintenance schedule and resources planning and deployment.
• Provide solution guidance to the Service Technicians and generation of maintenance documentation such as PM & CM report to Manager for review and final release to customer.
• Provide CM on faults to establish root cause on an ad-hoc basis including I-level & D-level testing and troubleshooting on equipment
• Plan and perform PM to system equipment at scheduled/ periodic basis including O-level testing and sensors calibration to ensure optimal operational performance
• Collaborate with OEM to establish root cause of fault findings and D-level components repair
• Supervise sub-contractor performing maintenance at site
• Convey updates to Manager and customer on maintenance progress.
• Review with Manager on maintenance processes and resources etc for maintenance process improvement.

Requirements

• Holding recognised Professional Certificate minimum with Higher Nitec/Diploma/ Degree in Electronics/ Electrical/ Mechanical /Mechatronics/ Aerospace Engineering or equivalent from recognised institution or at least 5-yearsworking experiences in above mentioned engineering fields.
• Advantage if have the knowledge and experience working with sensor, control, automation, and Information Technology (IT) system troubleshooting
• Resourcefulness and logical in problem-solving aptitude.
• Able to travel and work under non-conducive environment including site located at offshore island, buoys and in high security areas such as military base, and airport etc
• Ability to lead and manage a team, and to work independently with minimum supervision.
• Ability to conduct risk assessment and provide advisory to the team member and Manager.
• Preferably holding a Class 3 driving license and familiar with Environmental, Health and Safety (EHS).
• Ability to converse well in English language and technically.

Before Service Prospecting – Proactively prepare for and make customer contacts.

• Create and work with customer calling lists
• Contact and call customers regarding current campaigns, to book next visit, offer repairs etc.
• Analyze Maintenance plans and make recommendations to customers
• Analyze remote diagnostics
• Record outcome of calls and visits
• Request and verify Maintenance plans

Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.

• Listen to and identify customer needs
• Analyze Maintenance plan and recommend actions on deviations
• Perform trouble shooting according to checklists
• Give advice to customers
• Argue for suitable Maintenance solution
• Define the work to be done and create preliminary work order
• Book and organize customers workshop visits
• Check work order content and workshop resource planning
• Confirm that colleagues understands the work order
• Secure appointment with customer

Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.

• Create necessary time reservation
• Verify that resources are allocated for the work to be carried out
• Cooperate with other departments to coordinate all necessary work for the customer
• Contact and call 3rd party when necessary
• Arrange for sub supplier jobs
• Take part in and contribute to the daily pulse meetings
• Participate in workshop management weekly meeting

During Service Customer workshop care – Take care of customer during work to ensure satisfaction.

• Receive the customer upon arrival
• Verify content of appointment
• Take over the vehicle from customer
• Offer customer additional work and/or parts
• Continually communicate with customers in case of changes or problems
• Open the work order
• Handle customer requests

After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.

• Close the work order
• Issue all necessary invoice
• Explain to the customer the work that has been performed
• Recommend additional work that may be required
• Book the next appointment
• Hand over the vehicle to customer
• Register customer feedback

Administrative support and coordination – at workshop level

• Respond to general administrative enquiries and clerical support.
• Prepare the allowances for the technicians.
• Administer employee files and records of benefits and allowances.
• Maintain financial files and records.
• Manage the filing, storage and safety of the documents.
• Perform other related duties as required.
• Assist with all visitor/customer visitations and directing them to the correct channels.
• Maintain a safe and clean reception area by complying with procedures, rules and regulations.
• Provide information on missed calls and information on messages/notes to relevant staffs in a timely manner.
• Contributes to team success by completing designated tasks.

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

· At least 8-12 years of relevant corporate secretarial managerial experience

· Must be CSIS / ICSA qualified.

· Experience working with a diverse portfolio of private and listed companies across various industries.

· Adept at handling multiple projects independently with excellent planning skills

· Adopt a positive leadership approach towards empowering and coaching team members.

· Strong communicator with stellar people management skills.

· Keen passion for change and continuous improvement.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

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Job Description

• To be able read Hydraulic Circuit Drawings

• Experience in Heavy machinery related to hydraulics such as crane, winch & HPU tc..,

• Experience working in any Marine Vessel /Ships

• Has Knowledge in Instrumentation & Motor Control

Job Requirement

• ITE in Mechanical

• Able to write Service Report

• Able to follow the safety procedure

• Computer Literate

• Can work independently

• Willing to work overseas & accept offshore/onboard assignment

Job Benefits

• Excellent learning environment

• Training Provided

• Onboard Allowances

• Group Hospital Surgical Insurance/ Group Personal Accident Insurance

• Annual leaves starting with 14 days and up to 21 days

Working location:

15 Kwong Min Road

Singapore 628718

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

Job Description:

• Delivers excellent customer service to all customers and maintains a calm presence in a fast-paced challenging environment
• Provides quality beverages and food products while following health, safety and sanitation guidelines
• Follows operational policies and procedures, including those for cash handling, and maintains cleanliness of the store
• Ability to work in a fast paced and high pressure environment

Requirements:

• Experience in F&B industry will be an advantage. Candidates with no experience but are passionate in F&B are welcome as training will be provided
• Possess an Outgoing and Bubbly personality
• To be able to create a warm and friendly atmosphere with a high level of energy and spirit
• With a great service mindset and able to take feedback positively
• Must be able to communicate and read well in English
• Able to start work immediately will be an advantage

ATTRACTIVE BENEFITS!

FLEXIBLE WORK SCHEDULE!

Pls send your resume to [email protected] to apply

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status. The staff will have to prepare the following as well:

• Daily report
• Monthly report
• Liaise with customers on their vehicle issues and status
• Liaise with vendor on the quotation and invoices
• Warranty claim & recall, submission, etc..
• Any other tasks and assignments given by superior as part of training and development.
• Maintaining a safe and organized workshop environment
• Performing other administrative duties as required

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services, menus, offers or any other product related enquiries
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Packing and labelling of products
• Maintain cleanliness, tidiness and replacement of retail shelve items

Job Requirements

• No requirement

Benefits

• Company is well-established in Singapore for long time
• Be part of the beginning of the brand new concept restaurants' Journey
• New opening staff
• Learn Japanese Sake and Japanese Cuisine, Italian-fusion Japanese Cuisine

Working Hours

• 44 hours a week+ OT

Customer Care Officer (Business Support / Sales Operations)

• Permanent role
• Work location: Toa Payoh

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

Purpose of the job

To ensure excellence in delivery of financial accounts, including financial statements, management accounts, and annual returns, by overseeing the local private clients’ accountants and coordinating with the Mauritius Private Clients accountants assisting with the preparation.

This role offers an excellent opportunity to quickly build upon accounting, tax and financial management experience, especially in the private clients’ space.

The candidate will form part of a vibrant Trust Services (Private Clients) team, that lends his/her accounting expertise to bring greater value to the private clients’ relationships.

MAIN RESPONSIBILITIES

• Support the local Trust Services (Private Clients) team by taking ownership and responsibility over preparation and quality of the financial accounts within the team.
• Managing a portfolio of clients accounts ensuring high quality service deliverables to clients, including but not limited to, review and preparation of the financial accounts where applicable.
• Ensure excellence in delivery of all financial accounts of the local private clients team.
• Coordinate, liaison and lead the accounting process with Group centralised accounting team (i.e. Mauritius) where applicable, towards ensuring excellence in delivery of accounts.
• Review and prepare full or partial sets of accounts (monthly, quarterly and yearly) for the portfolio of clients.
• Ensure accurate recording of accounting transactions and analyse financial information, to prepare meaningful management accounts and supporting schedule
• Prepare tax computation and assist with tax compliance matters.
• Ensure payments are processed in compliance with the client’s policies and statutory requirements.
• Review and prepare financial statements under SFRS and other international GAAP where applicable
• Coordinate with external parties including external auditors, tax agents, corporate secretarial and government authorities, where required
• Establish good client relationships through positive interactions with the clients
• Liaise with banker, auditors and other professional parties where required
• Any other such duties that would be reasonably required for this role.

#LI-Hybrid

#LI-DR1

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving restaurant sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Roster planning.

Ad hoc duties as assigned.

Business Development Manager Job brief:

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSC/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).