Total 11 solution architect job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

At InnoEdge, we work with organisations to protect them from cyber threats. We help detect new unknown cyber threats through research, fortify networks, and defend critical information infrastructures. Based in Singapore, our team consists of cybersecurity experts who use the advanced techniques and technologies to deliver cutting-edge solutions and services.

InnoEdge believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Collaboration is key to our success. We prioritise open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

We are looking for a Technical Lead to play the pivotal role of leading our team of dedicated full stack developers. You will lead the charge in managing the development, deployment and maintenance of an in-house developed network security solution and drive technological excellence.

Responsibilities:

• Design and oversee the deployment of on-premises applications as well as cloud hosted services.
• Lead the design of client-side and server-side architecture, which includes architectural/technical design, technical prototyping, development, and reviews.
• Collaborate, communicate and negotiate technical solutions and architectural designs, with diverse stakeholders.
• Be the subject matter expert for our in-house developed network security solution and drive technical work and integration efforts.
• Lead the development and implementation of product features, enhancements, and new releases to fulfil user and business requirements.
• Understand user requirements and recommend how the product could be deployed effectively in their environment.
• Provide technical mentorship to the team and lead technical consultancy for on-site support and maintenance.
• Stay abreast of related emerging technologies and industry trends, as well as recent developments in the software development and network security solution space.

Qualifications:

• At least 8 years of hands-on experience in developing modern web apps using JavaScript/Java/Python or relevant experience in a software development team where the product goes into production.
• Proven ability to lead and mentor a team, demonstrating effective communication and collaboration skills.
• Experience in full stack deployment of web applications and designing RESTful API.
• Familiarity with agile SCRUM methodologies.
• Track record of leading development and productionizing successful software systems.
• Proficiency in Java Spring Boot, ReactJS (knowledge of VueJS is a bonus), Python, and Shell scripting.
• Experience in the following would be a bonus: Elasticsearch, Kibana, threat hunting, Snort, Arkime, system hardening, networking, Docker, CI/CD pipelines, Git and designing/implementing microservices architecture.

Benefits:

• Training & Development opportunities.
• Performance Bonus.
• Medical Benefits.
• Hybrid Work Arrangements.

If you are a seasoned professional passionate about software development and cybersecurity, and you possess the qualifications mentioned above, we invite you to apply for this exciting opportunity. We offer competitive compensation, a comprehensive benefits package, and a collaborative and dynamic work environment.

What you will do:
As Digital Solution Engineer/ Architect, you will be taking lead on application of digital software to our customer requirements and supporting digital sales specialists to sell the deals with include:

Client Engagement:

• Engage with prospective and existing clients to understand their business objectives, challenges, and technical requirements.
• Conduct discovery sessions to gather detailed information on customer needs, pain points, and success criteria.
• Develop and manage customer technical relationships, identify and expand digital opportunities.

Solution Design & Architecture:

• Develop customized digital solutions that align with client requirements, leveraging Johnson Controls’ digital OpenBlue portfolio, including IoT, AI, and data analytics platforms.
• Create and present high-level architectural solutions that address client needs, ensuring scalability, flexibility, and efficiency.

Technical Support to Sales:

o Qualify opportunities in terms of customer technical requirements and contribute to the Go/No-Go recommendations.

• Collaborate closely with the sales team to provide technical expertise throughout the sales cycle.
• Assist in the preparation of proposals, RFP responses, and presentations, ensuring they are technically accurate and compelling.
• Act as a technical advisor and thought leader to clients during meetings, workshops, and demonstrations.

Internal & External Digital Advocate:

o Enable the branch eco-system on technical aspect of the OpenBlue Solutions.

o Identify & train external partners to expand JCI digital solution business market reach

Product Demonstrations

• Deliver compelling product demonstrations that highlight the value and capabilities of Johnson Controls’ digital solutions.
• Tailor demonstrations to specific client needs, showcasing how our solutions can address their unique challenges

Solution Validation & Product Roadmap:

• Work with internal product teams to validate and optimize solutions for client-specific implementations.
• Provide feedback to product development teams on client requirements and market trends to inform future product enhancements.

Post Sales Activities:

• Support delivery readiness and gathering required documents including Scoping documents, IT approval, technical support during implementation
• Support Customer Kick-off meetings.

Documentation & Training:

• Develop and maintain technical documentation, including solution architectures, integration plans, and client-specific configurations.
• Provide training to sales teams and partners on new digital solutions and architectural best practices.

Industry Knowledge & Trends:

• Stay informed about the latest trends in digital solutions, smart building technologies, and industry-specific regulations.
• Share insights and best practices with clients and internal teams to drive innovation and competitive advantage.

How you will do it:

Technical Skills:

• Strong understanding of digital solutions, including IoT platforms, AI, data analytics, cloud computing, OT Cyber security and smart building technologies.
• Good understanding of building protocols like BACnet, Modbus, OPC, MQTT and other BAS protocols
• Proficiency in architectural frameworks, integration methodologies, and solution design best practices.
• Experience with relevant software and SaaS application in built or industrial environment.

Soft Skills:

• Commercial acumen
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work collaboratively in a cross-functional team environment

What we look for:

• Bachelor’s degree in computer science, Engineering, Information Technology, electronics, instrumentation, communication or a related field. A master’s degree is a plus
• Relevant certifications in cloud architecture, IoT, networking, cyber security or other digital technologies are a plus
• At least 6-7 years of experience in built or industrial environment.
• Minimum of 5 years of experience in a solution architect or presales role, preferably within the digital solutions, IoT, or smart building technology sectors.
• Minimum 3 years of experience in designing or delivering energy efficiency, workplace optimization, Asset Management, Facility management, HVAC optimization or digitization SaaS application in built or industrial environment.
• Proven track record of successfully designing and presenting technical solutions that meet client needs and drive business outcomes.
• Proficiency in APAC local language, Chinese is a plus as this position will require to liase with Chinese speaking customers.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You’ll Do

• Performs varied and complex duties and tasks that need independent judgment in order to design business solutions utilizing Oracle products and technology to meet customer needs
• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements
• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals
• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans
• Presents and demonstrates solutions to customers
• Builds and maintains a network and up-to-date specific industry or product knowledge
• Responsible for transitioning deal knowledge to implementation team
• May lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Demonstrates expertise in multiple business processes within one product family; or architects and designs technology solutions that address cross stack issues

What You’ll Bring

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• EPM SME with strong solutioning experience to lead business development and project delivery, manage large and complex EPM projects, create bandwidth and capacity in EPM domain to cope with presales and delivery demand
• Proven communicator, ability to motivate teams (both internal and external) and build alignment around goals and objectives
• Ability to manage multiple delivery engagements
• Business case development, project and program management, business development, proposal writing and management
• Hands-on development of deliverable utilizing formal structured methodology
• Ability to travel as needed

What You’ll Do

• Performs varied and complex duties and tasks that need independent judgment in order to design business solutions utilizing Oracle products and technology to meet customer needs
• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements
• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals
• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans
• Presents and demonstrates solutions to customers
• Builds and maintains a network and up-to-date specific industry or product knowledge
• Responsible for transitioning deal knowledge to implementation team
• May lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Demonstrates expertise in multiple business processes within one product family; or architects and designs technology solutions that address cross stack issues

What You’ll Bring

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• An experienced consulting professional who can lead and manage the ERP implementation projects
• Experience in Tier-1 ERP application implementation is required. Oracle ERP Cloud experience is preferred.
• Strong understanding of Finance, Procurement applications is required
• Lead design workshops and overall solution for the Finance Transformation projects
• Can manage presales activities, prepare proposals, statement of work and estimates
• Strong ERP implementation experience
• Strong business acumen and accounting knowledge
• Responsible for transitioning deal knowledge to implementation team. Lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Strong communication & presentation skills, able to talk comfortably with Finance Leaders and C-level executives
• Ability to travel as needed

Job Description:

1. Facilitate all ServiceNow ITSM, GRC-IRM, and SecOps-VR workshops and assist ServiceNow

process business analysts with all workshops.

2. Facilitate, guide, coordinate and set up in all required environments (e.g., DEV, SIT, etc) as per following:

• ServiceNow Platform Core Setup.
• CMDB.
• ITSM.
• Development environment migration.
• Migration success.
• Development work including provisioning and configuration of ServiceNow App Instance, provisioning and configuration of ServiceNow Par export Instances, provisioning and configuration of ServiceNow MID server component Instances, provisioning and configuration of ServiceNow Databases including Oracle, MariaDB, AWS RDS, etc, and integration between ServiceNow and other APIs, integration points or applications.

3. Facilitate all ServiceNow testing.

4. Responsible for all ServiceNow architectural decisions and changes.

5. Involved in all discussions and responsibilities relating to ServiceNow.

Qualification

• Degree in Computer Science, Software Engineering or equivalent.
• More than 5 years of ServiceNow development experience and over 3 years of Solution Architect Role.
• Configuration experience in ServiceNow IT Workflows, Employee Workflows, Customer
• Workflows and Creator Workflows in projects over multiple towers.
• ServiceNow CSA, CIS – ITSM and 1 certification each from ITOM and IRM.

Preferred Skillsets

• Strong communication skills.
• Experience in out of box (OOB) customization for ServiceNow ITSM modules, surveys, forms, etc.
• Experience in self-hosted environment ServiceNow implementation in Cloud (AWS).
• Proven experience as a key technical resource leading the development of solutions in client environments that have implemented areas such as CSM, ITSM, ITOM, ITAM, SecOps, GRC integrations etc.
• Excellent Knowledge of integrating with internal and external applications and systems.
• Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks around all key technical decisions during project delivery with outstanding results.
• Demonstrated ability to mentor staff in the development and release management relative to the ServiceNow platform to drive quality, value and best practice.
• Strong ITIL processes and best practice knowledge.
• Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.

Deliverables

• Ensure end-to-end project delivery success.
• Ensure that all deliverables are aligned with the client’s requirements.
• Ensure all technical documents are aligned to project deliverables and outcome
• System Design Guide
• Solution Overview
• ServiceNow Operating Model
• Security Review Document
• Functional and Technical Testing Documentation

What You’ll Do

• Performs varied and complex duties and tasks that need independent judgment in order to design business solutions utilizing Oracle products and technology to meet customer needs
• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements
• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals
• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans
• Presents and demonstrates solutions to customers
• Builds and maintains a network and up-to-date specific industry or product knowledge
• Responsible for transitioning deal knowledge to implementation team
• May lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Demonstrates expertise in multiple business processes within one product family; or architects and designs technology solutions that address cross stack issues

Required Skills/Experience

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• An experienced consulting professional who can lead and manage the ERP implementation projects
• Experience in Tier-1 ERP application implementation is required. Oracle ERP Cloud experience is preferred.
• Strong understanding of Finance, Procurement applications is required
• Lead design workshops and overall solution for the Finance Transformation projects
• Can manage presales activities, prepare proposals, statement of work and estimates
• Strong ERP implementation experience
• Strong business acumen and accounting knowledge
• Responsible for transitioning deal knowledge to implementation team. Lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Strong communication & presentation skills, able to talk comfortably with Finance Leaders and C-level executives
• Ability to travel as needed

What You’ll Do

• Performs varied and complex duties and tasks that need independent judgment in order to design business solutions utilizing Oracle products and technology to meet customer needs
• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements
• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals
• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans
• Presents and demonstrates solutions to customers
• Builds and maintains a network and up-to-date specific industry or product knowledge
• Responsible for transitioning deal knowledge to implementation team
• May lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Demonstrates expertise in multiple business processes within one product family; or architects and designs technology solutions that address cross stack issues

What You’ll Bring

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• An experienced consulting professional who can lead and manage the HCM implementation projects
• Experience in Tier-1 HCM application implementation is required. Oracle HCM Cloud experience is preferred.
• Strong understanding of Human Capital Management modules is required
• Lead design workshops and overall solution for the Human Resource Transformation projects
• Can manage presales activities, prepare proposals, statement of work and estimates
• Strong HCM implementation experience
• Strong business acumen and accounting knowledge
• Responsible for transitioning deal knowledge to implementation team. Lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Strong communication & presentation skills, able to talk comfortably with HR Leaders and C-level executives
• Ability to travel as needed

What You’ll Do

As a Solution Architect, you will be working with a variety of customers from all sectors and industries to provide consultancy and Oracle Cloud implementation services for our customers. YOU HAVE broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families within Oracle Fusion Cloud suite of products. Works directly with Consulting sales to analyze customer business needs and owns and drive solution architecture in large deals and large projects.

Your core responsibility is to operate independently to provide quality work products to an engagement, understand customers' business challenges and requirements, identify business processes and opportunities to increase efficiency, recommend and influence customer leadership in acceptance of best practice based and innovative solutions using Oracle's Cloud Applications and Technology solutions. You will have opportunities to engage with a variety of customers from all sectors and industries, including banking, insurance, manufacturing, telco, education, government and many others.

Exercises judgment and business acumen in selecting methods and techniques to design non-routine and complex business solutions utilizing Oracle Fusion Cloud products and technology to meet customer needs. Influences customer leadership in acceptance of Oracle Fusion Cloud solutions and services to facilitate the closing of consulting deals. Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Anticipates project risks and suggest risk mitigation to project manager. Resolves complex customer issues by recommending solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products.

You will be given significant opportunities to build fulfilling careers at Oracle through exposure to industry-leading technology and experts and participation in various strategic initiatives that contribute to the success of the company.

Required Skills/Experience

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• More than 15 years of experience relevant to this position including 8 to 10 years of consulting experience in IT Implementation Consulting for Oracle E-Business Suite and/or Oracle ERP Cloud Business Applications
• Strong ERP implementation experience
• Strong business acumen and accounting knowledge
• More than 15 years of experience relevant to this position including consulting experience in Supply Chain and Finance Consulting and IT Implementation Consulting for Oracle or other leading Business Application
• Experience in implementation of following: Oracle E-Business Suite Financials/Oracle Supply Chain and Financials Cloud
• Prior experience working with large enterprises on consulting, business process improvement and IT implementation
• Strong experience in leading and driving Pre-Sales for services consulting on Oracle E-Business Suite Financials/Oracle Financials Cloud
• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements
• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals
• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers
• Ability to craft and articulate strategic solutions
• Builds and maintains a network and up-to-date specific industry or product knowledge
• Responsible for transitioning deal knowledge to implementation team. Lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Strong communication & presentation skills, able to talk comfortably with Finance Leaders and C-level executives
• Global mindset, geographic mobility and flexibility
• Passion for Technology and good knowledge of the IT industry
• Good understanding of market trends and innovation
• Prior team lead or manager experience
• Adapting to change
• Ability to travel as needed

What You’ll Do

• As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry standard methodologies, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs.
• Lead ASEAN HCM Consulting business development, work with business leaders to drive HCM opportunities, solutions, prepare quality proposal and presentation, end to end bid processes.
• Work as HCM domain expert and play Solution Architect, internal and external advisory; review and QC in HCM projects; lead and manage large and sophisticated HCM projects.
• Lead HCM go to market initiatives and work closely with offshore teams on solution offering, consulting IP creations and deployments.
• Support practice and resource management, optimization, hiring and expansion. Mentor to junior consultants and team members.
• Operates independently to provide quality work products to an engagement. Performs multifaceted and sophisticated duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
• Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately sophisticated customer engagements
• Exercises judgment and business acumen in selecting methods and techniques to design non-routine and complex business solutions utilizing Oracle products and technology to meet customer needs
• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals
• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers.
• Builds and maintains a network and up-to-date specific industry or product knowledge
• Responsible for transitioning deal knowledge to implementation team. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions
• Anticipates project risks and suggest risk mitigation to project manager. Resolves complex customer issues by recommending solutions
• Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products
• You will have opportunities to engage with a variety of customers from all sectors and industries, including banking, insurance, manufacturing, telco, education, government and many others.

What You’ll Bring

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• Minimum 15 years of Oracle HCM and/or PeopleSoft experience
• HCM SME with strong solutioning experience to lead business development and project delivery, manage large and complex HCM projects, create bandwidth and capacity in HCM domain to cope with presales and delivery demand
• Leading key projects delivery as the solution architect, hands-on lead developers, and/or technical leader
• Proven communicator, ability to motivate teams (both internal and external) and build alignment around goals and objectives
• Ability to manage multiple delivery engagements
• Business case development, project and program management, business development, proposal writing and management
• Hands-on development of deliverable utilizing formal structured methodology

Meet Your Team

Join our dynamic SAP Enterprise Architects team within the new SAP Customer Services & Delivery board. We lead digital transformation using cutting-edge SAP technologies, advancing the RISE with SAP initiative, promoting Clean Core principles, and accelerating SAP Business Technology Platform (BTP) adoption. Our mission is to simplify and modernize IT landscapes, reducing complexity and operational costs, while fostering innovation and efficiency to support evolving business needs.

What you’ll do:

As a Principal Enterprise Architect, you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner and lead activities such as:

• Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
• Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s cloud qualities.
• Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
• Support adoption, identifying and mitigating technical adoption risks.
• Align customers and partners with SAP’s Clean Core strategy, accelerate BTP adoption and promote SAP best practices.
• Provide customer context to all teams, enhancing customer proximity and experience.
• Articulate the value of the designed target architecture and possible intermediate/ transition steps as well as provide guidance on the realization of the identified benefits
• Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.

What You Bring:

Transformation, Architectural & Solution Skills:

• Experience delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap.
• In-depth knowledge of the SAP Solution Portfolio and Enterprise Architecture Framework (North Star).
• Experience with Business Technology Platform components (application development, automation, data and analytics, integration, AI) and practical experience with S/4HANA applications.
• Strong understanding of Cloud & Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM.
• Knowledge of SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.
• Expertise in SAP Integration and Extensibility Advisory Methodologies.

Must-Have Requirements:

• 10+ years in customer experience roles (e.g., Program Manager, Architect), with experience in end-to-end architectural design for hybrid solution landscapes.
• Extensive knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services such as application development, automation, data and analytics, integration, and AI capabilities.
• Proficiency in SAP Integration and Extensibility Advisory Methodologies and Clean Core principles.
• S/4HANA technical or/and SAP S/4HANA application/functional knowledge/experience.
• Excellent communication, influencing, and negotiation skills (in English) at the senior management and C-levels, both within an IT team and across business functions.
• Mindset for Strategic Thinking, Continuous Learning, and Business Acumen.

Nice-to-Have Requirements:

• Knowledge of on-premise and corresponding SAP cloud solutions.
• Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus.

Position Summary / Project Description

As a PM within the Program Management Office (PMO), the resource will be responsible for initiating, managing, and reporting on Cluster related projects and programs.

Ensures the timely execution of key deliverables, such as project approvals, costings, and resource planning. Additionally, there is the need to monitor and report on delivery balance scorecard KPIs, including budget utilization, and address any areas of concern in collaboration with stakeholders.

The candidate must be a proactive and detail-oriented individual with proven experience in projects & programs management and have good interpersonal skills to work with the various business functions.

Role and Responsibilities

• Manage day-to-day activities in the Program Management Office for related Logistics projects.
• Analyze with project managers on project timeline plan and ensure timely execution of key deliverables such as project approval preparations, costings and resource planning.
• Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions
• Lead and monitor closely all functional groups (IT), Operations and partners (if any) to ensure facility/ manpower/ system readiness.
• Initiate & implement process improvements opportunities to and performance dashboard for all stakeholders.
• Closely organize, monitor and implement projects with teams to ensure speedy operational stabilization, risk mitigations, signoffs and ensure closure.
• Manage and operationalize demand management process and guidelines with rigor in governance & compliance for yearly workplan.
• Organize, and support key users’ trainings, workshops, planned of FAQs using GenAI, roadshows and events for materials/documentations.
• Support program/project IT audits with stakeholders and related secretariat duties.

Requirements / Qualifications

• Degree holder with 7-10 years of relevant working experience or Diploma holder in any discipline.
• Working knowledge of process flow design and analysis, documentation work products including manuals, SOPs, training aides and process documents.
• Programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment.
• Ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem-solving skills.
• Well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on program activities and identify issues affecting the performance outcomes of the project.
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Proficient in Microsoft Office Excel, Word and PowerPoint