Total 350 sourcing specialist job vacancies in D16 Upper East Coast, Bedok, Eastwood, Kew Drive

About us:

Our story began in 2017 with only one goal in mind – reinventing the quality of life, and there it is, Sheldon Global Pte Ltd. Who would’ve thought we’d achieve it in a few years? We did. Starting with a lean team of 7, we brought a different perspective to home revamps. With over 45 siblings in our family, we continue and strive to provide affordable, high-grade household items to solve your space constraints. With 7 major brands under our management, we will offer ample opportunities, training, and development programs that empower you to expand your skills and abilities.

Join us on our venture to become Singapore’s top retail and eCommerce enterprise. We are rapidly expanding and if you think you have what it takes, we would like to hear from you!

Basic Function of Position:

Schedule meetings and manage calendars, besides answering phone calls, emails, and messages. Taking accurate and comprehensive notes at meetings, helping with daily time management, running errands as requested and performing secretarial work, and providing senior managers with day-to-day administrative support.

*This is not a remote working position*

Key Responsibilities:

• Assist in recruitment, including job postings, screening resumes, scheduling interviews, and onboarding new hires.
• Manage employee records, ensuring accuracy, confidentiality, and compliance with relevant laws and regulations.
• Coordinate and administer employee benefits, payroll, and performance review systems.
• Serve as a point of contact for HR-related queries from employees.
• Organise and maintain office systems, including data management and filing.
• Schedule meetings appointments and manage travel arrangements for staff.
• Prepare and edit correspondence, reports, and presentations.
• Support the development and implementation of HR policies and procedures.
• Assist with office management tasks, including but not limited to ordering supplies and maintaining a clean and enjoyable working environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Assistant, Administrative Assistant, or similar role.
• Knowledge of labour laws and HR best practices.
• Excellent communication and interpersonal skills.
• Strong organisational and planning skills, with the ability to multitask and manage time efficiently.
• Class 3 Driving License
• High proficiency with MS Excel, especially VLOOKUP
• Meticulous and able to work independently and as a team
• Able to work in a fast-paced working environment
• Proficient in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Ability to handle sensitive information with discretion and integrity.

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet-friendly office

About us:

Our story began in 2017 with only one goal in mind – reinventing the quality of life, and there it is, Sheldon Global Pte Ltd. Who would’ve thought we’d achieve it in a few years? We did. Starting with a lean team of 7, we brought a different perspective to home revamps. With over 45 siblings in our family, we continue and strive to provide affordable, high-grade household items to solve your space constraints. With 7 major brands under our management, we will offer ample opportunities, training, and development programs that empower you to expand your skills and abilities.

Join us on our venture to become Singapore’s top retail and eCommerce enterprise. We are rapidly expanding and if you think you have what it takes, we would like to hear from you!

Basic Function of Position:

Schedule meetings and manage calendars, besides answering phone calls, emails, and messages. Taking accurate and comprehensive notes at meetings, helping with daily time management, running errands as requested and performing secretarial work, and providing senior managers with day-to-day administrative support.

*This is not a remote working position*

Key Responsibilities:

• Assist in recruitment, including job postings, screening resumes, scheduling interviews, and onboarding new hires.
• Manage employee records, ensuring accuracy, confidentiality, and compliance with relevant laws and regulations.
• Coordinate and administer employee benefits, payroll, and performance review systems.
• Serve as a point of contact for HR-related queries from employees.
• Organise and maintain office systems, including data management and filing.
• Schedule meetings appointments and manage travel arrangements for staff.
• Prepare and edit correspondence, reports, and presentations.
• Support the development and implementation of HR policies and procedures.
• Assist with office management tasks, including but not limited to ordering supplies and maintaining a clean and enjoyable working environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Assistant, Administrative Assistant, or similar role.
• Knowledge of labour laws and HR best practices.
• Excellent communication and interpersonal skills.
• Strong organisational and planning skills, with the ability to multitask and manage time efficiently.
• Class 3 Driving License
• High proficiency with MS Excel, especially VLOOKUP
• Meticulous and able to work independently and as a team
• Able to work in a fast-paced working environment
• Proficient in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Ability to handle sensitive information with discretion and integrity.

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet-friendly office

Responsibilities:

• Performing different types of massages, beauty treatments, and wellness therapies.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Ensuring that the rooms are adequately stocked with spa supplies and reporting shortages to the supervisor.
• Enquiring about guests' medical conditions and allergies before providing spa services.

Requirements:

• Relevant Massage Certificate or Diploma is a plus.
• Proven experience working as a Spa Therapist.
• The ability to stand for extended periods.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.

[What you will be working on]

You will provide case counselling/management support to Special Education Needs (SEN) students. You will be part of the professional team to coordinate and monitor the help provided to these SEN students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these SEN students.

[What we are looking for]

You are expected to provide case counselling/management support for SEN students and their families and implement intervention programme, which include the following:

- Case counselling/management support for SEN students

- Referring SEN students to relevant stakeholders within and outside ITE to render necessary support
- Implement programmes for SEN students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

US PIZZA is making its mark as one of the fastest-growing pizza franchising brands in South East Asia!

Role Title: Marketing Operations and Analytics Specialist

Location: Pasir Panjang, Singapore

Duration: 12 months contract

Hybrid Working Hours: 9am­ to 6pm

Salary Range: S$4,500 to S$7,300 (depending on experience)

Responsibilities

• Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
• Translate and refine business questions into tractable analysis and evaluation metrics.
• Plan and execute prioritized work including selecting appropriate methods to most effectively achieve analysis objectives.
• Develop roadmap, and track action plans and risk and issue logs to keep the analysis on track.
• Solve data­related questions based on information gathered on the business domain for effective decision­making.
• Identify and recommend creative ways to improve solutions to defined problems via selection of better analytical methods and tools.
• Apply proficient analytical, problem­solving, and research skills to provide market driven insights that have a moderate impact on business performance.
• Address commonly escalated issues and triage when required.
• Demonstrate strong research skills and awareness of state­of­the­art research methods.

Skills

· Knowledge of the management process of business operations for a given product, service, or domain.

· Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.

· Ability to create dashboards to link, report, and analyze metrics based on available data. This includes the ability to prepare effective presentations in content and function, and to speak competently to the level of the audience.

· Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

· Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.

· Ability to develop, understand, and apply domain specific technical knowledge to complete assigned work, tasks, and support others in the organization.

· Knowledge of the principles and best practices of designing experiments to address issues or evaluate impact. This includes knowledge of design parameters, sampling strategies, data collection, and analytical techniques.

· Knowledge of advanced statistical methods used to analyze data. This includes the ability to identify and conduct appropriate advanced statistical analysis to evaluate sample adequacy, draw inferences, and solve a variety of data­related problems.

· Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy­ in.

· Ability to quickly learn the general concepts and principles in a statistical and mathematical domain, solve or analyze issues or provide useful insights, and demonstrate interest and curiosity in acquiring knowledge across similar domains.

This is a 12 months contract based in Singapore, Working Location Central

Responsibilities

• Be an expert on enforcing standards and policies including some basic compliance policies
• Investigate reported escalations across multiple channels and respond to sensitive global partners inquiries
• Address traumatic, sensitive and potentially offensive content
• Communicate results of technical analyses with non-technical partners
• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
• Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly while putting users first
• The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Community Operations and others to problem solve and develop solutions
• Attention to details is a must — Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
• Deliver projects involving quantitative analysis, industry research, and strategy development
• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

Minimum Qualifications

• 7+ years of experience managing large-scale operations
• Experience in investigations, internet safety or equivalent environment
• Ability to multitask different priorities in a rapidly changing environment
• Strong project management and operations skills
• Sound judgment and ability to thrive under pressure
• Strong conflict management and negotiation skills
• Ability to influence across functional boundaries globally
• Experience defining process and operational guidelines
• Proficiency in tools such as SQL and Excel to drive analytics and reporting

Supply Chain Coordinators needed immediately for a growing dynamic company.

Job Scope:-

1. Receiving, checking, recording, organising and storing stock as it is received.

2. Taking inventories of stock and products, ensuring that they are safely and properly stored.

3. Dispatching and loading goods out of the warehouse for delivery.

4. Processing both in and out transactions into the warehouse.

5. Coordination of all in/out shipments with the relevant clients/suppliers

6. Warehouse Inventory Management with our current system

7. Answering all necessary emails and system entry.

8. Perform Ad Hoc duties assigned by supervisor.

9. Corresponding with import & export shipments via airfreight & courier.

Requirements:-

1. Positive and self-motivated Attitude

2. Responsible and service oriented

3. Team-oriented

4. Basic computer knowledge like Outlook & Excel is a MUST!

Those with Class 3 or 3A driving license will be a plus advantage.

5.5 days work week (Alternate week)

Job Description

• Performing different types of massages, and wellness therapies.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.

Requirements:

• Relevant Massage Certificate or Diploma is a plus.
• The ability to stand for extended periods.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.

As a Sourcing and Procurement Professional, you will demonstrate subject matter expertise and serve as the category expert for products and services for stakeholders. You will be responsible for developing an overall strategy that includes contract negotiations, product management and monitoring market conditions. This includes managing the strategy and development of agreements to elevate supply cost performance and achieve operational efficiency.

Responsibilities:

· Manage agreements, provide coverage for all classes of trade, and participate in the competitive bid process.

· Oversee the budget process for the team.

· Identify opportunities to support the development of thought leadership deliverables (publications, presentations, webinars, etc.) and advise on strategy.

· Develop, negotiate, and manage within the developed framework and deliver unique value to support stakeholders within the organisation.

· Deliver future-focused, compelling presentations for executive leadership teams and internal groups in multiple strategic areas.

· Manage the implementation of projects including sourcing integration efforts.

· Any other projects which are assigned by the manager.

Job Requirements:

· University degree in a relevant discipline.

· 5 or more years of experience required.

· Value Analysis or experience specifically with healthcare and service industries preferred.

· Experience in health care or health care operations will be advantageous.

· Proven ability in project management will be advantageous.

· Strong analytical and problem-solving skills, superior attention to detail and presentation skills are preferred.

· Team player with strong communication, interpersonal and organisational skills.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

A. Overall Purpose Of The Job

Responsible for development and implementation of sourcing initiatives. Manage the incoming RFQs / RFPs to provide the required information in a timely, competitive, and qualitative manor. Develop and implement new sourcing and purchasing strategies for the region.

B. Key Responsibilities

• Responsible for the development and implementation of strategic sourcing initiatives for MedSupply International (APAC) from stakeholder needs analysis to supplier management.
• This role will have a particular focus on, but not limited to, medical products, e.g., Pharmaceuticals, Medical Consumables/Devices and Medical Equipment.
• Help introduce and manage alternative sourcing methodologies for MedSupply International (APAC)
• Develop and implement purchasing strategies.
• Responsible for timely and accurate RFQ process.
• Manage daily purchasing activities, working closely with the procurement team.
• Manage supplier relations and negotiating contracts, prices, timelines, etc.
• This role requires partnership and collaboration with other business units, Quality Assurance, Operations Finance, Pricing, Product Marketing and Sales functions across a varied cross-matrix organization to win new business or retain existing business.
• Propose and implement new ways of conducting business more effectively.
• Other Duties as assigned

C. Job Profile

Required Skills and Knowledge

• Solid understanding of strategic sourcing business practices with strong negotiation skills.
• Knowhow of how healthcare tender business runs.
• Experience in working closely with Global Healthcare organizations with be beneficial.
• Technical knowledge of medical product, eg, Medical Consumables and Equipment
• Knowhow of how RFP to RFQ events are organized, managed and concluded;
• Knowledge of inventory processes, BOM set up and MRP logic.
• Strong problem solving and analytical skills.
• Excellent time management and project management skills.
• Ability to successfully manage numerous projects/tasks simultaneously.
• Previous experience in managing personnel.

Required Competencies:

• Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
• Innovation: Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, takes productive action without being asked.
• Pressure Tolerance: Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.
• Communication: Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others.
• Solution Oriented: Effectively sets and achieves realistic goals, can monitor own progress and assess quality, develops and follows action plans, seeks feedback and modifies accordingly.
• Planning & Organisation: Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and bandwidth, establishes milestones and sets realistic expectations of themselves.
• Adaptability / Flexibility: Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
• Be able to walk the extra mile to make the vision of organization a big success.
• Excellent numeric, written, and oral communication skills.
• Excellent presentation skills.
• Strong IT skills and experience with MS Office suite, SharePoint and any other Sourcing/ERP/Procurement environment.
• Ability to work in a multi-lingual, multi-cultural environment where consensus is the norm.

Required Work Experience:

• Successful track record of strategic sourcing to support business growth and product development, preferably in a global or regional environment with minimum 2+ years.
• Ideally, background in medical equipment, device or pharmaceutical sectors; past exposure to contract negotiation and drafting to support global Sourcing agenda.
• Experience in strategic sourcing including driving successful implementation of strategies as well as provide tactical level support.
• Work exposure in international environment: successful track record in working across cultures

Job Description

• Searching and selecting candidates in the most effective way including using LinkedIn, job board platforms, networks and referrals to build a robust candidate pipeline. Stay abreast of recruiting trends and best practices.
• Take ownership of candidate experience by designing and managing it. Develop job postings, job descriptions and position requirements.
• Facilitate the offer process by extending the offer and negotiation employment terms.
• Manage on boarding and new hire process.
• Manage overall interview, selection, and closing process.
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.
• Take ownership for the internship placement.
• Develop talent mapping pool for all placement.
• Assist on new hire training and development programme, monthly review and tracking.

Requirement:

• Candidate must possess at least a Bachelor's Degree Human Resource Management, Business Studies/ Administration Management or equivalent;
• At least 3 to 5 year(s) of working experience in similar capacity.
• Able to work independently in a fast-paced changing environment.
• Proactive working attitude; Able to work under pressure.
• Familiar with Microsoft Word, Excel, Power Point, Outlook; especially in proficient in Power Point, strong in prepare presentation slide.
• Good communication skills and likes to interact with all levels of people.

Job Highlights

Singapore grown Medical & Surgical Solutions SME

Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Junior Product Specialist to join our expanding Wound Care team in Singapore! The ideal candidate has at least 2 years of successful Medical Device or Medical Supply sales experience (Wound Care Solutions is a plus!) We offer competitive remuneration package and good career progression opportunities.

In this role you will:

· Identify and maximize sales opportunities in wound management to achieve agreed sales target and to grow the business in accordance to strategy.

· Develop and maintain the Account Plan in order to identify potential volume.

· Network Accounts, mapping and developing contacts with key decision makers and influencers beyond the standard sales call.

· Promote the full range of products to Accounts, to increase sales revenue and to achieve strategic supplier status in these accounts.

· Manage an agreed and balanced number of Key accounts. As projects are realized or become reprioritized, they should be replaced by new opportunities.

· Full consultation and liaison with Sales Managers to ensure that planned activities are in line with and support over all strategies and objectives.

· Support our in-market research, sales calls, training, launches of new products etc.

· Seek market information on competitor activities and products to help shape accurate strategies and marketing campaigns.

· Identify training needs to develop competencies required to improve performance and meet customer needs.

Qualifications & Requirements

· Minimum a Diploma in any field.

· Minimum of 3 years in Product Specialist (Sales) or equal experience in the Hospitals & Nursing Homes market will be an advantage.

· Strong understanding of the medical industry.

· Excellent communications and relationship development.

· Analytical and independent.

About DuoMed

Founded in 2014, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licenced and ISO13485 compliant manufacturer of medical devices & consumables.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume to [email protected] or contact 94375522. We regret that only suitable candidates will be shortlisted for further discussion.

• Driver to be familiar with all Singapore roads.
• Able to plan the routes at the beginning of the day.
• Housekeeping of vehicle after every work shift to ensure the vehicle is kept clean and in good condition for use the following work shift.
• Accept day/night shifts.
• Required to work on weekends.
• Need unload the goods, Must be physically strong.

Job description

• -Checking and weighing raw materials before cooking
• -Ensuring that equipment is well set up
• -Maintain excellent hygiene standards in work environment
• -Do quality checks such as the size and weight of the finished product.
• -Assembling, packaging, and labelling food products

Job requirements

• -At least 3 years of working experience
• -Able to work on weekends and public holidays

Position

The Application Specialist will provide high level technical support,training to end users and distribution partners. In addition, Application Specilaist will also provide tactical and strategic inputs, and technical expertise to Product & Commerical Management towards ethical promotion of company products as well as overall technical leadership and assistance to Sebia’s team, distributors and customers.

Role and Responsibilities

· Educate and train field, marketing and other relevant internal stakeholders regarding all aspects of disease, product applications and therapy relevant to the promotional strategy.

· Overall support regarding application of Sebia products via results interpretation and best practices, clinicians education and understanding of positioning within the disease management cycle

· Provide technical expertise, insight and support to end-users (clinicians and laboratories), sales and sales management, marketing and other corporate departments to sustain and acquire business while maintaining and developing customer loyalty;

· Provide technical support to both internal and external customers.

· Maintains CRM

· Identify product attributes necessary to expand into new markets, or capitalize on new clinical applications;

· Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up (i.e., letters, approved product information, samples, educational materials, professional guidelines and standards related to best practices, and clinical/evidence based research articles).

· Works closely with Service and Commercial teams for alignment of company strategy

Leadership
Problem-solving skill, strategic thinking, strong communication and leadership skill

Qualifications and Education Requirements

· Bachelor degree or above in biomedical, clinical medical technology life science or related field.

· Minimum 4 to 6 years of experience in medical department of a Pharmaceutical/Device/Life science company.

· Excellent verbal and written communication skills & influencing skills.

Preferred Skills

Microsoft Office (Excel, Outlook, Powerpoint), Fluent in English + minimum 1 other language, preferrably Thai or Chinese.

A. Overall Purpose Of The Job

Support Talent Acquisition Lead to execute talent acquisition agenda for the Singapore site through the implementation of talent acquisition frameworks, programs and processes, enabling business functions to grow from strength to strength.

B. Key Responsibilities

· Implement talent acquisition strategy as well as performing the end-to-end process of sourcing to hiring.

· Support internal communication strategies & prepare related materials to drive effective employee engagement and strengthening company’s employer branding.

· Keep up to date on latest sourcing techniques on LINKEDIN, MyCareersFuture, or any other company appointed system to ensure effective sourcing efforts.

· Pro-actively expand and grow the talent pipeline by reaching out to passive candidates, building and maintaining relationships with them.

· Conduct initial screening interviews to assess candidate qualifications.

· Work closely with hiring managers to understand their staffing needs.

· Provide guidance and support to hiring managers throughout the recruitment process.

· Ensure a positive and smooth candidate experience throughout the recruitment process.

· Generate and analyze recruitment reports for continuous improvement.

C. Job Profile

· Minimum Degree or Diploma in Human Resource Management or equivalent

· With 3 years of Talent Acquisition experiences

· Demonstrate experience in managing full cycle recruiting and employer branding initiatives.

· Solid understanding of sourcing techniques and tools (eg. LinkedIN, MyCareersFuture)

· Strong knowledge of MOM rules and regulations.

· Strong customer focus & growth mindset.

· Excellent communication and interpersonal skills.

· Demonstrated analytical thinking and problem-solving skills

· Detail-oriented and meticulous

Provide L3 technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the Database-level across all server and network areas, and for particular software solutions/vendors/brands.

• Installation, configuration and upgrading of Microsoft SQL Server server software and related products.
• Evaluate MSSQL features and MSSQL related products.
• Establish and maintain sound backup and recovery policies and procedures.
• Maintain databases on a hybrid cloud setup (databases hosted on-premise, GCP, AWS and OCI)
• Implement and maintain database security (create and maintain users and roles, assign privileges).
• Database performance tunning and optimization.
• Setup and maintain documentation and standards.
• Plan growth and changes (capacity management planning).
• Work as part of a team and provide 24 * 7 support.
• Do general technical trouble shooting and give consultation to development teams using Snowflake and Postgres
• Monitoring and Performance Tuning; Physical Server Level, Database level (Database settings and options) and query tuning. (Creating and maintaining those Indexes, not performing database shrinking, memory settings, monitoring CPU usage and Disk I/O activity etc)
• Support TI & TELUS Database structure by enforcing and documenting Best practices.
• Interface with MSSQL for technical support.
• Must have SQL clustering installation troubleshooting skills.
• Must have SQL logshipping /mirroing / replication installation and troubleshooting skills.
• MSSQL DR drill executions and coordination’s.
• T-SQL scripting knowledge for automation tasks.
• ITIL Skill set requirement (Problem Management/Incident Management)
* SQL Server Always On Availability Groups (AOAG)


Academic qualifications and certifications:
• Bachelor’s degree or equivalent in computer science, engineering, information technology or relevant field
• Relevant certification, such as MCSE DBA, oracles associate or equivalent
• Relevant ITIL certification required

Experience required:
• Proven experience working as a Database Administrator
• Demonstrated experience with database backup and recovery best practices
• Demonstrated experience running and creating health assessment reports
• Demonstrated experience working with suppliers to deliver solutions
• Demonstrated experience in Oracle Enterprise
• Demonstrated experience in Microsoft SQL Server
• Demonstrated experience managing databases
• Proven experience in Database Design Principles, SQL Query Optimisation Techniques, Index Management, Integrity Checks, Statistics, and Isolation levels, with a focus on ensuring optimal performance

Experience: 10+ years

To implement NetReveal (formerly known as Detica) and its components and assist in Version upgrade of NetReveal
• To handle implementation, version upgrade & support related to one or more of the following: AML/KYC, Transaction monitoring, customer risk rating models, customer screening
• Work on Product deployment and Integration related activities.
• To communicate effectively with users and ability to adapt to Agile working environment.
Required Experience and Skills:
• Bachelor’s/master’s degree (or its equivalent) in Information Technologies or related course.
• 10 years of hands-on technical experience for analyzing data with a working knowledge on any of the following: AML, KYC, Screening, CDD, Risk Scoring.
• 5 years of experience in the administration, development, design, implementation, testing, and support of business solutions based on Net Reveal Detica.
• Familiar with UNIX and basic UNIX commands.
• Experience in SQL, Oracle, Jenkins/DevOps CI-CD, Control-M.
• Production Support Experience is an added advantage.
• Experience with Banking Domain
• Able to take ownership and deliver independently.

Netreveal/Detica, AML, KYC, screening , CDD, Risk scoring.

Job Description:As a Customer Support Specialist with an IT background at our F&B store, you will serve as the primary point of contact for addressing customer inquiries, technical issues, and providing assistance related to our digital platforms and services. Your role will involve delivering exceptional customer service experiences while leveraging your technical expertise to troubleshoot and resolve issues effectively. You will work closely with customers, internal teams, and external vendors to ensure seamless operation of our digital systems and enhance overall customer satisfaction.

Scope of Responsibilities:

1. Provide timely and professional support to customers via various channels, including phone, email, and in-person interactions, addressing inquiries related to our digital ordering platforms, website, mobile applications, and other IT systems.
2. Diagnose and troubleshoot technical issues reported by customers, utilizing your IT knowledge to identify root causes and implement solutions to restore functionality.
3. Guide customers through step-by-step instructions and provide technical assistance for using our digital platforms, placing orders, navigating menus, and resolving login or payment-related issues.
4. Escalate complex technical issues or unresolved customer concerns to appropriate internal teams or third-party vendors for further investigation and resolution.
5. Maintain accurate records of customer interactions, technical support requests, and resolutions in our CRM system or ticketing software.
6. Collaborate with cross-functional teams, including IT, operations, and marketing, to address recurring technical issues, implement system improvements, and enhance the overall customer experience.
7. Stay updated on product features, software updates, and industry trends related to digital technologies and customer support best practices.
8. Assist in the training and onboarding of new staff members or customers on the use of our digital platforms and IT systems.
9. Contribute to the development of knowledge base articles, FAQs, and self-help resources to empower customers with self-service options and minimize support inquiries.
10. Uphold company policies, service standards, and data security protocols to ensure the confidentiality, integrity, and availability of customer information and digital assets.

Job Summary

We are seeking a Test Specialist to join our client's Customer Digital team to support the Test Plan and Test Execution as well as to gather user insights, ideas to streamline into system design that balances customer needs, business constraints & technological challenges.

Mandatory Skill-set

• Degree in Design, Communications, Marketing, Statistics, Business and Information Technology;
• Has 3 years of experience in conducting A/B testing and multivariate testing using Website Optimisation tools;
• Familiarity with testing and insights tools (AB tasty, Optimizely, Adobe Target, VWO);
• Strong interest in the area of web and user application design ( UI / UX );
• Experience with HTML, CSS, and JavaScript for making changes during testing;
• Experience leverage data-driven insights to enhance user experience and website performance;
• Experience with user interface design patterns and standard User-Centered Design methodologies;
• Familiar with the latest interface design and user experience trends and best practices;
• Strong business communications skills, strong verbal & written presentation & documentation skills.

Desired Skill-set

• Certifications in VWO.

Responsibilities

• Involved in gathering, developing and implementing A/B tests, multivariate tests using VWO (Visual Website Optimizer) to improve website functionality and user engagement;
• Work closely with cross-functional teams, product owners and project team to understand business objectives and translate them into test hypotheses;
• Involved in the Test Planning and Test Execution and drive insights to enhance website performance;
• Identify areas of improvement on the website through ongoing analysis, feedback loops, and industry best practices;
• Collaborate with UX/UI designers and content owners to design, develop and optimize wireframes, user journeys based on the various test outcomes;
• Involve in identifying and troubleshooting UX problems;
• Share regular reports on test performance, providing clear and concise information on key metrics and insights;
• Ensure consistent style guide throughout the sites with appropriate design changes in accordance to corporate branding.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Mandarin to liaise with customers in Taiwan.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Thai to liaise with customers in Thailand.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.