Reporting to the Area Manager, your responsibilities include but are not limited to:
● Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
● Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
● Provide development plans to team members in accordance with the company's KPI.
● Identify relevant courses for the team members.
● Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
● Propose activities according to market needs.
● Provide yearly sales budget proposals for the outlet.
● Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors.
● Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions.
● Liaise with landlords on building matters, joint promotions and events.
● In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
● Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
● Conduct regular checks on food quality and provide feedback to licensees.
● Ensure selling prices of stalls according to licensee agreements.
● Assess and provide evaluation of subcontractors; performance.
● Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
● To plan and carry out M&E works according to schedule.
Administration
● Planning work schedule of the team.
● Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
● Handle disciplinary issues, grievances, disputes and work tension among the team.
● Handles the termination procedures as per company’s guideline.
● Effectively communicate company policies and procedures to team members, licensees and contractors etc.
● Accountable for outlet float money, petty cash and daily sales collection.
● Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
● Timely submission of outlet reports.
● Prepare and submit monthly Branch Manager reports to Area/ Assistant Area Manager.
● Ensure proper cost control on all expenses according to budget.
● Carry out necessary actions against licensees and contractors for non-conformance in service, housekeeping and agreements.
● Any other assigned tasks
Qualifications & Requirements
● Preferably with Diploma in F&B, supply chain or related courses
● Preferably with at least 3 years’ supervisory role in F&B sector
● Possess good knowledge of WSHA, HACCP & MUIS regulations
● Hands-on with good problem-solving skills relating to food court operations and customer issues
● Ability to foster positive working relationships