Total 9,561 Others/Any support analyst job vacancies in Singapore

Overview:

Looking for a Senior Business Analyst with good experience working on developing new functionalities, workflows, dashboards in the Corporate Credit Risk domain. Preferably someone who has project management experience to independently/ pro-actively drive projects and with technical knowledge to propose application design and knows SQL to perform data analysis/ profiling. Candidates should have working experiences in Singapore in banking domain

The Business Analyst role provides support to business and credit users, assist users in translating business requirements into deliverables and handle

business specific tasks in group-wide projects undertaken by the department from initialization to post-implementation BAU Support.

The Data Analyst role provide support in collecting, profiling, cleansing, interpreting, analyzing data to identify trends and patterns to gain insights and

use it for problem solving or support business opportunities via Machine Learning or Traditional methods.

Role :

• To undertake business analyst and data analyst role in selected Corporate Credit Risk related projects and BAU Business Support for business and credit users from time to time as required.
• Special Asset Management Team to enhance/ support Enterprise-wide, Special Asset Management application, which includes digital memo

approval workflow, post approval workflow, General Ledger Posting, Data Ingestion/ Curation, Dashboard and Reports

• T&M Credit & Credit Control Unit to deliver solution for post-event limit monitoring application which includes rule-based engine which will

trigger breach notification, breach escalation workflow, reminders & escalation and Dashboard

• SME Credit & Data Chapter to deliver generic approval workflow to assess Potential Watchlist cases triggered by Machine Learning and/or rule-based rules In the capacity of Business Analyst:
• Understand how the Internal Credit systems work end to end, integrate/interact with other credit systems, product source systems and front-end

workflow systems for wholesale banking relationship managers and credit risk managers.

• Define/ collate business requirements, prepare functional requirements, write User Stories and initiate User Requests (Request for Service) on behalf of the business and risk management / credit units.
• Recommend solution design considering pros & cons of available options
• Review business process supported by the credit systems to optimize efficiency.
• Plan for test scenarios, perform pre-UAT sanity checks and co-ordinate with end-users to perform UAT
• Conduct training for new and existing system related processes and functionality.
• Maintain business related documentation for the credit systems including requirements, user guides, Frequently Asked Questions, and ensure these are updated to the Intranet for on-going access by credit and business users.
• Perform any other business specific tasks in the project schedule including data analysis, user interviews/ surveys, maintain system configuration, preparation of user reports and Live Verification.
• Work closely with Technology support & delivery teams to ensure that user requirements are delivered successfully.

In capacity of Data Analyst:

• Understand internal data and collect relevant external data
• Identify required data for project and profile, analyze, clean-up and transform/prepare it for processing
• Obtain insights into the data and prepare clear visualization to present findings
• Using data-driven insights, make recommendations to address potential business problems or innovate to stay ahead of industry trends
• Understand the different types of data analytics and use of Machine Learning

Technical Experience:

• Min 7 years experiences as business analyst and data analyst handling end to end delivery preferred.
• Product Owner or Scrum Master experience preferred.
• Excellent people management skill.
• Able to understand and articulate business objectives, risk and dependencies.
• Good at defining and defending scope.
• Experience in wholesale banking / credit risk projects
• Must have product knowledge and prior experience on corporate credit products, credit risk, loans, trade and treasury markets
• Knowledge of credit products, risk monitoring / control processes and credit processing systems of banks preferred.
• Experience with Data Analytics/ Machine Learning project/ application preferred.
• Experience working in AGILE methodology preferred
• Experience with SQL, Excel
• Experience in Java Scripts, and Phyton (not a must)
• Experience in Mobile banking/Internet banking or wallet applications (IOS/Android)
• Requirement gathering , requirement documentation and stakeholder discussions.
• Understanding of UI/UX and have experience working with design teams
• Liaise between Dev team and stakeholders.
• Experience in Banking and financial products (Cards, savings, deposits, loans)
• BRD/FSD/FRD document preparation
• Experience in workshops and interviews for requirement gathering
• Experience in functional testing and help the testing team to review testcases
• Experience in JIRA, Viso or any other tool similar
• Experience in wireframes / Flow charts and design flows

Personal Characteristics:

• Strong leadership, communication, presentation and analytical skills.
• Task oriented and follow through with attention to detail.
• Strong discipline to adhere to procedures and standards.
• Tolerance for ambiguity and job stress.
• Clear, analytical mind and good/ creative problem-solving skills required.
• Fast learner who can work independently with minimal guidance.
• Tenacious.
• Can prioritize work quickly.
• Maintains good relationships at all levels – junior to senior.
• Team player & able to mentor and guide support staff
• Good listener.
• Not afraid to escalate issues.
• Able to distill IT speak into business language and vice-versa.
• Solution oriented, not problem oriented.

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Credit Risk Management Team is part of the Private Bank Credit Operations group. This team monitors JPM Private Bank exposures (including loans, mortgages & derivatives) secured by financial assets, such as equities, fixed income products and other asset types. The functions performed by this team are critical to protecting the bank from potential credit losses.

Working closely with Lending Solutions, the team is also responsible for a wide range of functions such as administration and monitoring of PB Asia credit facilities in line with corporate credit policy, review & monitoring of credit covenants, transaction approval and other special monitoring requirements as well as regulatory reporting.

Job Responsibilities

• Works closely with various Digital Document Services (DDS) backend refiling business stakeholders (Cash Operation) to support APAC Record Retention & Destruction Program.
• Partner with LOB data Owners to identify DDS inventory list and retrieve handover form as per request.
• Review/dispose of documents which have expired past the retention period and due for destruction.
• Undertake Docvault entry governed by DDS evergreen model.
• Perform reconciliation activities with stakeholders and produce internal MIS reports for regular update.
• Liaise with vendors to offsite documents post internal joint review with sign off form/retraction form.
• Establish/update Standard Operational Procedures (SOP) which include control measures and ensure the SOPs are in strict compliance with internal policies as well as governing rules.
• Adhere to all control standards including local regulatory requirements and internal policies.

Qualifications

• Educational Background: Bachelor's degree required.
• Work Experience: Minimum of 1 to 3 years of relevant experience in a middle office or control function within a financial institution.
• Technical Skills: Proficiency in Excel, MS Access, PowerPoint, Sharepoint and Word. Knowledge of automation tools such as Alteryx, Xceptor, and Visio is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to independently drive discussions with stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving team environment.
• Transformational Skills: Strong solution-based problem-solving abilities and data analytical skills. Demonstrates critical thinking and attention to detail. Strong project coordination skill to achieve predefined targeted timeline.
• Relevant Experience: Experience in a credit middle office or control function, or other relevant experience in private banking, is a plus.
• Financial Markets Interest: Demonstrated interest in financial markets and an understanding of risk measures.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities

· The role will need a combination of skill sets cutting technical knowledge, techno functional and business analysis, and project management skills.

· Designing functional technology solutions

· Overseeing development and implementation of programs

· Troubleshooting with difficult technical issues and act as a problem solver for delivery tracks.

· Create and assist in presenting IT solutions related point of views to APAC CIO organization.

· Providing technical leadership and support to software development teams

· Understand company needs to define system specifications.

· Monitor systems to ensure they meet both user needs and business goals.

· Coordinate internal resources and third parties/vendors for the flawless execution of projects.

· Proficiency with some of the Transaction and Corporate Banking platforms – in areas of Cash Management, Core Banking, Cyber Security, Trade, Digital Channels, Payments, Risk and Compliance, API Microservices, Cloud etc.

· Experienced with deep skills on Transaction Banking - Core Bankingprojects, Oracle, FIS etc.

Requirements

· Bachelor’s degree in engineering, IT; Masters preferred etc.

· 10+ years of relevant experience in banking technology.

· Required project experience in one of the below 3 areas – Core Banking

· Experience working with global & regional banks, with deep understanding of banking technology architecture and solutions.

· Solid technical background, with understanding or hands-on experience in software development and web technologies. Able to demonstrate hands on technology coding experience prior to project management in career.

· Understanding of agile / scrum (preferred with scrum master certifications)

· Excellent client-facing and internal communication skills

· Good written and verbal communication skills

· Strong working knowledge of Microsoft Office; will be required to create presentation decks.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Summary:

We are seeking a skilled PEGA Developer to join our team. The ideal candidate will have hands-on experience with PEGA (PRPC) and the Care Management Framework, with a strong understanding of executing project releases through the complete SDLC lifecycle.

Responsibilities:

• Collaborate with the project team to understand project requirements and translate them into application features.
• Set specifications for new applications and ensure their development aligns with business needs.
• Troubleshoot and debug applications to resolve issues effectively.
• Evaluate existing applications for reprogramming, updates, and feature enhancements.
• Work closely with business process owners and SMEs to gather high-level user requirements.
• Define metrics and performance goals for business processes in coordination with project managers and architects.
• Support the transition of requirements and use cases into functional solutions.

Requirements:

• Basic experience with PEGA PRPC BPM platform.
• PEGA Certified System Architect (CSA) certification preferred.
• Knowledge of Care Management Framework in PEGA is a plus.
• Strong troubleshooting and debugging skills.
• Familiarity with the SDLC lifecycle and Agile methodologies.

Preferred Qualifications:

• PEGA Certification (CSA or higher).
• Experience in evaluating and enhancing application performance.

Job scopes

• Able to drive requirements with clients to ensure alignment with business objectives and requirements.
• Assess and recommend architecture solutions in alignment with client needs and best practices.
• Work with client PO to understand requirements, workshop facilitation, generate user stories, and ensure developers are building according to clearly written acceptance criteria.
• Collaborate with cross-functional teams to ensure the successful delivery of projects.
• Ensure that project documentation is accurate, timely, and meets quality standards.

Job requirement

• Bachelor's degree in Computer Science or related field.
• Business Analyst with minimum 4-5 years of experience with PEGA background including Pega 7.x and/or 8.x platform experience.
• Good understanding of design patterns and component-based design.
• Excellent communication and interpersonal skills.
• Hands-on experience with mapping business processes and information flows and capturing them in designs, cases, and user stories.
• Professional Certification in Pega Technology is required.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

This position requires working in shifts.
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide meal allowance for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

• Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.
• Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.
• Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.
• Collaborate with cloud service providers to address and resolve platform-specific issues.
• Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.
• Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.
• Ensure cloud environments adhere to security best practices and compliance requirements.
• Participate in security incident response and contribute to the ongoing improvement of cloud security measures.
• Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.
• Update documentation to reflect changes in cloud-based services.
• Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.
• Monitor and analyze cloud resource usage to identify opportunities for cost optimization.
• Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in using cloud-native monitoring tools and dashboards.
• Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.
• Familiarity with Infrastructure as Code (IaC) concepts and tools.
• Understanding of cloud security principles and best practices.
• Knowledge of compliance standards relevant to cloud environments.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to collaborate effectively with cross-functional teams and external cloud service providers.
• Flexibility to adapt to changes in cloud services, technologies, and industry best practices.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

Job Profile Summary

We have a great opportunity to join our Portfolio Management (“PM”) team as an Analyst, a new function within ING Lending franchise in Singapore. This is an entry-level lending professional role within the front office. As a key member of the PM team, your responsibility will be to actively manage the lending portfolio in Asia Pacific and optimize returns through strong analytics and capital velocity. On the team, you will be exposed to and work with different colleagues from several sector-based origination team, specialized and corporate lending Transaction Management, Capital Markets & Advisory (particularly Loan Distributions), Risk and Legal whilst aligning with back office / support teams. At the same time, the PM team plays a key role in further optimizing our processes for regulatory readiness, operational effectiveness and portfolio optimization.

Job Responsibilities:

The PM team is the ‘center of excellence’ for the in-life management of ING’s lending exposure. It covers all activities post the initial funding to the final repayment of a lending transaction. As a front office department, it will closely collaborate with sector-based origination & structuring and corporate and specialized lending transaction management colleagues and other product specialists to ensure a seamless client experience. The PM function is organized along product and sector considerations. Each portfolio manager will cover a set of portfolio clients and act as the first point of contact for the ongoing credit monitoring, analytics, internal risk and other reporting. PM supports the identification of cross-buy opportunities and is also closely involved in the delivery of ING’s capital velocity targets. The team will be supported by Global Lending Support in Dublin and the ING hub in the Philippines. Together with Tribe Lending and the Capital and Liquidity Expertise Centre, it will be a key driver of improving processes, standardization, and digitalization across Lending.

The specific responsibilities of a candidate include actively managing all facets of the individual files booked in your dedicated portfolio, including but not limited to:

• Periodic single transaction or portfolio credit reviews;
• Processing of amendment and waiver requests, preparation and submission to Risk of credit modifications, Q&A and approval processes with Risk, follow-up on the required legal amendments to the documentation until execution;
• Review of annual risk rating updates prepared by ING hubs’ administrative support teams;
• Diligent and proactive credit monitoring through the review of all financial covenants and operating performance (e.g. financial models, proforma adjustments, key drivers, etc.) and track compliance of covenants prepared by an administrative support team;
• Identification and resolution of Early Warning Signals for a deterioration in credit quality;
• Involvement with capital velocity initiatives associated with the underlying loans including primary and secondary loan (or loan portfolio) sales, credit risk insurance or participations, loan-backed securitization and significant risk transfers.

In addition, you will monitor and identify market developments and proactively manage their potential impact on your portfolio by:

• Preparing and maintaining reports as requested by regulators or internal stakeholders;
• Preparing quarterly Credit Risk Management (“CRM”) portfolio reviews;
• Maintaining various department and industry/sector databases/trackers;
• Maintaining internal portfolio tracking metrics;
• Responding to ad hoc internal requests on portfolio composition and exposure;
• Coordinating and working with offshore portfolio support teams;
• Managing lending limits and capital velocity programs.

The candidate will take active part in the various Virtual Client Teams by:

• Interfacing with relationship managers and sector coverage specialists to ensure an active dialogue on credit trends, challenges and opportunities for individual clients;
• Contributing to idea generation for value added cross-buy or client opportunities.

A candidate is expected to build a culture of operational excellence by:

• Staying up to date on organizational operating policies and procedures (i.e. Risk, Legal, etc.) to ensure appropriate protocols are implemented and followed, and facilitating accordingly;
• Contributing to the implementation of strategic initiatives, including enhancements to the credit monitoring process to improve business efficiency;
• Identifying productivity trends across the Front Office organization and using insights from reporting to create and drive efficient processes and improve productivity;
• Supporting the implementation of transformation projects

What we're looking for:

Qualifications / Education:

• University degree major in business/economics, law or relevant business discipline. CFA and/or MBA a plus.

Experience / Knowledge:

• 1-2 years of relevant lending execution and/or credit analysis experience in the banking industry.
• Prior exposure to specialized lending (object finance, project finance, acquisition finance) and/or to sectors (transportation & logistics, metal & mining, energy, and telecommunication and technology) in which ING is active would a plus.

Competencies:

• Collaborative and inclusive team player with consistent high marks on Orange Code behaviour; embracing diversity and cross-cultural awareness and able to work effectively across functions.
• Strong financial and credit analysis capabilities.
• Excellent presentation and communication skills in English and any additional language (e.g. Korean) would be a plus.
• Collaborative and able to work effectively across functions and regions.
• Ability to thrive in a fast-paced environment with multiple competing priorities.
• Committed and dedicated individual who wants to continuously improve.
• Self-motivated and willing to work in a deal oriented and deadline driven environment.
• Knowledge of lending legal documentation.
• Strong work ethic, positive attitude, and professional demeanor.

Job Description:
• Coordinates with the Project Team in understanding client requirements and how they translate in application features
• Collaborate with the Team to set specifications for new applications
• Perform troubleshooting and debugging of applications when required
• Evaluate existing applications to reprogram, update and add new features
• Work with business process owners/SMEs to assess capabilities and identify high-level user requirements
• Work with project managers, architects and SMEs to define metrics and performance goals for the process.
• Participate in transitioning the requirements and use cases.

• Knowledge in PEGA Rule Process Commander, Care Management Framework (PEGA)
• PEGA Certification is preferred
• Knowledge in executing project releases on Pega PRPC BPM platform through the complete SDLC lifecycle.

• CSA cert preferred

MUST HAVE: Basic Pega experience

Job Description Overview

• Participate in Infrasturture and Service Deployment
• Support and provide technical assistance in project deployment of new infrastructure (hardware or software)
• End-user support and other IT related support required.

Job Description Details

Network and Server Maintenance

• Monitor, troubleshoot, and manage the health of network systems (routers, switches, firewalls).
• Configure and maintain servers, including file, application, database, and web servers.
• Ensure security patches and software updates are applied to prevent vulnerabilities.

System Administration

• Manage and administer operating systems (Windows, Linux, etc.).
• Handle user account management, permissions, and access control.
• Conduct regular backups and recovery planning to protect data and ensure business continuity.

Technical Support

• Assist end-users with connectivity, hardware, and software issues.
• Document troubleshooting steps and solutions for recurring problems to improve efficiency.

Performance Monitoring and Optimization

• Monitor infrastructure performance using monitoring tools and address issues to maintain optimal performance.
• Identify opportunities to optimize resources, reduce costs, and improve efficiency in infrastructure usage.
• Coordinate with other teams to ensure comprehensive business continuity planning.

Collaboration and Communication

• Work closely with other IT teams, such as software development or data teams, to align infrastructure with organizational goals.
• Communicate effectively with non-technical departments to translate technical issues and requirements into understandable terms.

Job Requirements

Education and Experience

• Diploma or Professional Certification or Bachelor's Degree in IT or related Fields
• Preferably with 2 to 3 years experience in IT support, infrastructure deployment or systems administration

Technical Knowledge

• Knowledge in IT infrastruture with hands-on experience in hardware, servers, storage, netowrking and system setups.
• Proficiency in managing and deploying cloud-based services.
• Troubleshooting and technical support skills in diagnosing and resolving technical issues especially in a remote or hybrid work setting
• Familiar with security protocols such as firewalls, VPNs and encryption
• Background in participating in or managing IT projects especially in deployment will be added value.

Soft Skills

• Communication and Customer Service Skills
• Analytical Thinking and Problem-Solving to identify recurring issues, assess risks and propose solutions.
• Teaam Collaboration to work with different internal groups like engineering and operations.

Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

The successful applicants will work in the Operations Department – involve in the logistical functions for events and furniture movement, maintain the cleanliness of designated areas, work alongside other members of the school’s traffic control team ensuring the safety of users in the school grounds.

Requirements:

• Minimum completed PSLE

• Able to understand and speak simple English

• Experience in cleaning work and in handling cleaning equipment

• Able to communicate and work well with colleagues

• Willing to work overtime on weekdays and weekends if required

Key Responsibilities

1. Events

• Assist in setting up and tearing down staging/seating for events as required; and
• Assist in preparation and handling of equipment/resources/refreshments for events/ meetings.

2. Logistics

• Assist in moving/transferring/transporting of items both in-house and off-site locations when required; and
• Be responsive and committed to meet the users’ requirements and needs.

3. External Housekeeping

• Maintain cleanliness in designated areas to plan;
• Be proficient in usage of cleaning equipment/machinery; and
• Ensure that the cleaning storage area is tidy and clean.

4. Traffic

• Assist the children in entering/alighting from vehicles at designated drop-off/pick-up points in the school; and
• Assist in guiding vehicles and pedestrians for a smooth flow of traffic.

5. Safety

• To be conscious of safety when carrying out duties in all areas;
• To follow safe work procedure in manual handling, operation of machines, use of electrical tools; and
• Put on personal protective gear provided such as safety glasses, gloves, safety shoes, and water boots.

6. Organization

• To adhere to duties roster as scheduled by the line manager;
• Maintain orderly storage of furniture/equipment/event supplies for operational usage ready;
• Organize and look after areas and equipment;
• Report any organizational problems to the line manager or whomsoever delegated the responsibility as appropriate; and
• Required to put in overtime on a regular basis.

7. Communication

• Communicate regularly with line manager on any organizational issue;
• Communicate with users related to job requests; and
• Build a good working relationship with colleagues.

8. General

• Maintain a high standard of personal appearance, including uniform;
• Maintain a high standard of conduct and behaviour that is sensitive to children;
• Be punctual and have a positive attitude to attendance;
• Be willing to move from one set of duties to another as needs arise; and
• On an annual basis, complete the Review and Development exercise and undertake identified development opportunities. Maintain an accurate and up to date record of all Professional Development opportunities.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.
• Embrace the School’s commitment to creating a diverse and inclusive environment.

Personal Attributes

• Able to understand and speak simple English;
• Have a commitment to punctual timekeeping and good attendance;
• Be willing to work overtime on weekdays and weekends if required;
• Positive attitude and good initiative and
• Able to work independently as well as a good team player.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will conduct thorough background checks on all successful applicants.

5.5 day week. Interested applicants, please email with an application letter and detailed resume, stating your current and expected salary, date of availability and contact number to [email protected].

(Only shortlisted applicants will be notified)

CPE Registration No.: 196100114C | Period of Registration: 7 June 2023 to 6 June 2029

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• Kaki Bukit, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

• Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
• Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
• Continuously monitor system health; review, analyze, and test system performance.
• Conduct annual refresh for hardware, including endpoint devices and network equipment.
• Provide regular updates, perform backups, and restore data as needed.
• Work with internal teams to enhance functionality and improve user experience.
• Facilitate onboarding and offboarding processes for new hires and leavers.
• Document system configurations, processes, and create IT user guides.
• Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
• Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
• Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
• Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
• Maintain an inventory of IT hardware and software assets.
• Perform daily, monthly, and annual IT operational checks.

Requirements:

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
• Strong skills in customer service, communication, and problem-solving.
• Able to work independently as well as collaboratively in a team.
• Familiarity with networking and firewall configurations is a plus, though not mandatory.

Job Scope:

• Assist in planning, organizing, and overseeing project activities
• Coordinate and communicate with clients, contractors, and team members
• Monitor project progress and ensure deadlines are met
• Help manage project budgets, track expenses, and ensure cost control
• Maintain project documentation, including contracts, reports, and schedules
• Support in risk management and problem-solving during project execution
• Assist in procurement of materials and services needed for the project
• Prepare and present project status reports to stakeholders
• Ensure compliance with safety regulations, quality standards, and project specifications
• Assist the project manager in managing the project team and resources
• Facilitate project meetings, document action items, and follow up on deliverables
• Ensure smooth communication across various departments involved in the project

Requirements:

• Minimum 2 years of experience in project management, renovation, or construction
• Strong time management and organizational skills for handling multiple projects
• Excellent communication and interpersonal skills for stakeholder collaboration
• Proficiency in Google SketchUp and Autodesk AutoCAD is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

THIS IS A 2-YEARS RENEWABLE/ CONVERTIBLE CONTRACT ROLE

Responsibilities:

• To oversee DCS's applications such as ERP, CMS and Intranet sharepoint.
• Provide incident management per ITIL standards.
• Liaising with external vendors to manage vendor system upgrades and implementation
• Ensure that IT-related tickets are resolve promptly and meet the Service Level Agreement set by the department.
• Ad-hoc tasks like Account Management for certain applications, Infrastructure supports and any assigned tasks.
• Regularly check and update Internal IT Policies / SOP / documentations.
• To support and maintain DCS corporate website by providing friendly user experience / support and identifying customer user journey.
• To oversee projects in DCS by applying project management and Software Project Lifecycle knowledge
• To transform DCS's processes into automation processes to enhance productivity and efficiency.
• To develop and design process workflow based on requirement define by end-users.
• To draft technical documentation on each workflow and conduct training to stakeholders using them

Requirements:

• Fresh Grads / Diploma in IT / Computer Science.
• Good understanding of information system technologies and software application.
• Knowledge of scripting language (PowerShell, Python, HTML5, Javascript)
• Basic troubleshooting skills and L1 support for the ERP, CMS (Website support), other in-house applications support.
• Strong fundamentals in software engineering. Data structures and algorithms.
• Proficiency in Power BI and data analytics will be an advantage.
• Experience in frontend and backend web application development will be an advantage.

How you will create an impact

• Establishing business relationship and act as a single point of contact for handling support escalations.
• IT vendor management and SLA monitoring.
• Work with the team on the Service Improvement Planning.
• Assisting in application rollout, performing validation post implementation.
• Disaster Recovery and Business Continuity planning (and associated testing) as well as the maintenance.
• Work with Infrastructure Services and other IT teams in handling the downstream, infra related items.
• Focus on the security of the applications, periodic Software Security Assessment refresh, Security Architecture Review refresh etc.
• Ensuring the security framework and controls are followed for the applications (Hammer).

What you’ll need to succeed

• Bachelors or Masters in Computer Science/IT.
• Proven experience in Application support – preferably in BFSI industry.
• Good knowledge or solid experience in Enterprise monitoring and observability domain; preferably in BFSI industry.
• Enterprise logging platforms - Splunk, Elasticsearch, etc.
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow.
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).
• Highly desirable - exposure to Cloud Technologies, SRE, and DevOps concepts with focus on automation.
• Self-directed and self-learner, displays resilience and discipline.
• Excellent analytical and communication skills.
• Good planning and organizing skills with structured thinking and innovative solutions.
• Strategic forward-thinking approach to challenges.
• Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.
• Ability to look at issues from multiple angles and appreciate diverse perspectives and complexity.

Responsibilities:

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.

• Open to working after hours and on weekends for maintenance or patching purposes
• 100% onsite role
• End-user support environment

about the company
My client is one of China’s largest state-owned energy and petrochemical enterprises. As the company continues to expand, they are seeking an IT Support Engineer to provide dedicated support to end users within the organization.

about the job

• Respond to end-user IT inquiries promptly, providing effective technical assistance with hardware, software, and network issues.
• Guide users through basic troubleshooting steps for common problems and escalate more complex issues to senior engineers when necessary.
• Install, configure, and maintain software on computers and mobile devices for end users. Support setup and troubleshooting for various hardware, including computers, printers, peripherals, and AV equipment, resolving connectivity and printing issues as needed.
• Support the setup of AV systems for meetings and presentations, troubleshooting and resolving related issues to ensure smooth operation.
• Assist users with any issues related to in-house applications, collaborating with developers or relevant teams to resolve technical problems. Provide user guidance and support for effective application usage.
• Create and maintain user guides for various software applications, including in-house solutions, to support users effectively.
• Handle other IT-related duties or projects as assigned to support the company’s operational needs.

skills and experience required
Basic knowledge of Windows OS, email servers, and Citrix. Proficiency in Microsoft Office Suite.

IT troubleshooting experience and experience supporting mid to large group of users.

what's the offer
This a permanent opportunity for a IT Support Engineer will pay a salary range of $ 4,000 - $ 4,800 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Job Descriptions

• Provide administrative support to the sales team, including generating performance reports and identifying improvement areas.
• Assist with sales quotations, proposals and project tasks for new and existing customers while keeping organized documentation.
• Manage sales activities, traffic and event bookings, ensuring timely communication with customers and the operations team.
• Liaise with teams to resolve customer feedback and inquiries, ensuring prompt and positive responses.
• Prepare sales materials, cover weekend activities and stay updated on industry trends to enhance support functions.
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Diploma in Business Administration, Sales or a related field preferred.
• Min. 2 years of experience in a sales support or administrative role.
• Proficiency in Microsoft Office, Excel and PowerPoint.
• Excellent written and verbal communication skills with customers and stakeholders.
• Highly organized, detail-oriented, and adept at multitasking.
• Proactive and able to work both independently and collaboratively.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Role Overview:

Our client is looking for a Technical Support Specialist to join our team in Singapore. In this role, you will be at the forefront of our Electronic Shipping Solutions (ESS), helping customers integrate and maximize the benefits of our solutions. You will be responsible for delivering technical support, managing deployment projects, and driving continuous improvements in the adoption and success of our client's ESS.

Key Responsibilities:

Customer Engagement:

• Deliver engaging presentations to customers, showcasing the benefits of Electronic Shipping Solutions (ESS).
• Assist customers with onboarding and guide them through the implementation of ESS.
• Provide on-site and remote technical support to resolve issues and queries related to ESS.

Technical Support & Escalation:

• Act as a technical escalation point, resolving complex issues related to ESS.
• Ensure all solutions are configured and maintained according to IT policies, including version control and label format management.

Project Deployment:

• Proactively plan and manage the deployment of ESS, ensuring timelines and targets are met.
• Collaborate with the commercial and project teams to ensure successful ESS implementations.

Continuous Improvement & Innovation:

• Contribute to the continuous improvement of our solutions and processes, driving efficiency and customer satisfaction.
• Collaborate on various initiatives aimed at improving ESS services.

Customer Facing IT Helpdesk Support (Backup Role):

• Provide backup support for the Customer Facing IT Helpdesk, assisting with ESS-related queries and problems.

Key Performance Indicators (KPIs):

• Achievement of customer-facing IT objectives and deployment timelines for eCommerce tools.
• Meeting country and regional targets for ESS implementations.
• Timely and accurate reporting on project progress and performance.

Qualifications & Requirements:

Educational Requirements:

• Degree in Information Services or equivalent.

Experience:

• Minimum 2 years of experience in IT customer support, with a preference for candidates with experience in the eCommerce industry.
• Senior-level candidates should have 4-5 years of experience in a similar IT support role.
• Fresh Graduates are also welcome to apply

Technical Skills:

• Excellent IT skills with a strong understanding of eCommerce technology.
• Proficient in software tools (Word, Excel, PowerPoint)
• Strong analytical, organizational, and technical troubleshooting skills.
• Basic coding skills

Soft Skills:

• Strong presentation, communication (both spoken and written), and negotiation skills.
• Proven ability to influence decisions and work collaboratively across teams.
• Ability to manage multiple priorities and work effectively under pressure.

Competencies & Leadership Traits:

• Results Orientation: Demonstrates focus on achieving goals, overcoming obstacles, and delivering measurable results.
• Teamwork: Collaborates effectively with others to achieve shared goals and objectives.
• Adaptability: Remains optimistic and resilient in the face of challenges, managing uncertainty and change positively.
• Communication: Provides clear, concise, and timely information to internal and external stakeholders.
• Accountability: Acts with integrity, taking responsibility for actions and commitments.

Career Development:

• Next Steps: Possible career growth opportunities include roles such as Program Manager, Integration & Solutions or Project Manager.
• Feeder Roles: Candidates with technical support experience or a background in eCommerce-related IT services will be ideal for this position.

For quick response, applicants who express interest in this job advertisement, kindly contact 84945469.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search.

EA Personnel Name: Jess Clarke
EA Personnel No: R24123918
EA License No: 03C5577

Cellotape Pte Ltd, located in Central District of Singapore, is looking for a Purchasing Support officer with a minimum 2 years office experience to join our team. Cellotape is a small but well established distributor offering a competitive wage and benefits to a dedicated individual looking to make a long term commitment to our company. Applicant must have recent experience with Microsoft Office software and have experience entering purchase orders and sales orders. English speaking and writing as well as Chinese speaking is very helpful. Less than the stated qualifications will not be short listed.

Job Descriptions

• Provide administrative support to the sales team, including generating performance reports and identifying improvement areas.
• Assist with sales quotations, proposals and project tasks for new and existing customers while keeping organized documentation.
• Manage sales activities, traffic and event bookings, ensuring timely communication with customers and the operations team.
• Liaise with teams to resolve customer feedback and inquiries, ensuring prompt and positive responses.
• Prepare sales materials, cover weekend activities and stay updated on industry trends to enhance support functions.
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Diploma in Business Administration, Sales or a related field preferred.
• Min. 2 years of experience in a sales support or administrative role.
• Proficiency in Microsoft Office, Excel and PowerPoint.
• Excellent written and verbal communication skills with customers and stakeholders.
• Highly organized, detail-oriented, and adept at multitasking.
• Proactive and able to work both independently and collaboratively.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Job Scope:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

Responsibilities

• Provide remote support to customers to resolve technical problem
• On-site support to customers until problem solved
• Perform on-site installation and training to customers
• Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
• Provide application support to clients’ engineer or internal staffs
• Prepare timely report to customer support management
• Participate on special projects and company initiatives as needed.

Requirements

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Microsoft Office
• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
• Preferably with Class 3 License

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken English
• Ability to write simple reports in English
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules
• Willingness to work after office hours as needed
• Availability for business trips on short notice

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: Aftersales Support Executive

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279