Total 18 Manager support analyst job vacancies in Singapore (ASAP)

Team Summary

Value Added Services (VAS) Sales Operations team is fundamental in driving sales effectiveness through strategic planning, sales process improvement, insights through data to support the business and stakeholders in decision making. Sales Operations team will foster collaboration and provide integral support to VAS leaders and sellers  in achieving their goals. This team is critical in supporting the sales business on a day to day basis.

What a Sales Operations Manager for Value Added Services (VAS) does at Visa:

The Sales Operations Manager will be a collaborative and detail-oriented team player within a variety of functional areas, including Sales, Product, Finance, Merchant Acquiring to name a few. The ideal candidate will have at least 8 years of sales support experience in a high-tech, software development, or SaaS delivery environment.

What we expect of you, day to day:

• Additional responsibilities include: providing Sales and Client support to the APAC Sales organization on various matters ranging from order acceptance, quoting, best practices, pricing approvals, or liaising with other departments for responses and resolution.

• Extreme attention to detail, excellent written and verbal communication skills and creative problem-solving abilities are must-have qualities.

• Maintain and ensure field compliance of sales policies, procedures, and rules of engagement related to all aspects of Sales Operations including approval requirements, escalation processes, and compliance with standard guidelines.

• Provide sales support regarding the structuring of MS Dynamics accounts and opportunities.

• Review Pricing Quotes for accuracy and completeness, while ensuring quotes are approved within pricing and discount guidelines and adherent to policy.

• Assist and support the sales teams with processes, training, and documentation. Prepare training materials and ability to present in large group settings.

• Recommend efficient workflows within the MS Dynamics environment as it relates to supporting the APAC Sales Team.

• Introduce improvements to improve accuracy of processing orders that increase efficiencies for existing and new processes.

• Recognize opportunities and drive internal improvements and proficiencies within the Sales Operations process.

• Provide adhoc support to sales teams on Service Level Agreement drafting, RFP Responses, Audits and Novation Agreements

Why this is important to Visa

With Value Added Services (VAS), you will have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Support Manager – Private Wealth and Institutional Business

Responsibilities

• Responsible for supporting the team function from multiple levels, covering client onboarding, client service, and team operation.
• To qualify inbounding leads from multiple channels with a set of discovery questions including lead qualification, so to better allocate best sales resources. It can involve simple platform and product introduction when needed.
• To support sales directors on onboarding corporate structure clients, through document internal alignment with internal stakeholders for needed documents and proofs and additionally document certification.
• To service financial institutions and channels on any incoming inquiries, related to middle and back-office issues, such as account related issues, rebates, reporting, ect…To act as contact point for internal resources.
• To assist team-lead on team operation, covering procedure creation, refining and execution, data collection and consolidation both for clients and team member performances.
• Develop standard sales process, including sales behavior, compliance requirements, customer service landing process, etc., to improve the efficiency of business development and internal cooperation efficiency.
• To review and assess processes to provide feedback to further improve work performance and services, both within the team and cross-teams.
• To support marketing manager for any marketing events and activities.
• To support business solution analyst for product launching for private wealth and institutional business in moomoo SG.
• Work closely with all relevant internal departments in the organization and handle ad hoc projects whenever necessary.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

·       Degree holder in any discipline, preferably in finance or accounting related area.

·       At least 3 to 5 years of working experience in the financial service industry and at a business support function.

·       A service-oriented mindset, a team player with good interpersonal and communication skills.

·       Strong analytical and problem-solving skills, with a keen attention to detail.

·       Independent, responsible, willing to accept challenges and can get the job done with little guidance.

·       Good command of both English and Mandarin, both written and spoken.

·       Having passed CMFAS 1A, 6A and 6, or being exempted is preferred.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as People projects and operation support manager at Civica

In this exciting 12 months contractual role, you'll drive the delivery of workforce solutions, ensuring smooth coordination and insightful reporting to fulfil our customers' needs while promoting a high level of employee engagement.

Overseeing a network of 300+ schools, all valued customers, you'll collaborate closely with the HRBP from our People team—truly a people-centric role! We're in search of a dynamic leader with a track record of managing large-scale projects. In this position, you'll supervise a team of 3-5 People Support Specialists and executives. This role involves direct client interaction, allowing you to play an essential part in fulfilling customer needs while making a significant impact on the schools and their libraries, ensuring they operate effectively for the benefit of the student community.

Discover more about our initiatives- Spydus Integrated Library Management System Software | Civica

What you will have to be successful in this role

• We’re looking for a friendly and relatable individual who is not only tech-savvy but also understands the power of empathy. If you thrive on challenges and enjoy thinking creatively to solve problems, while communicating effectively, we want to hear from you!
• Preferred Qualifications: Experience working with schools, overseeing large projects, and familiarity with educational environments would be a definite plus!
• Field of Focus: Educational Institutions and Libraries
• Qualification- bachelor’s degree in business or human resource with good credit in English
• Familiar with local HR practices
• Strong IT skills and proficient in MS Office is a must
• Strong stakeholder management skills

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?

Business Partnering

• Business partnering and decision-making support for driving performance to achieve strategic and financial objectives
• Process Lead for strategic and annual planning, forecasting & performance management
• Drive for strong collaboration within Asia Region finance team – coach and train Asia Finance community for FPA deliverables
• Take leadership to optimize cross functional processes and collaboration to maximize impact on business, customers and teams

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Business Partner for the Alliance Cluster

• Act as key business partner to Strategic Alliance group which manages all export markets, support product launch analysis, work with commercial lead on pricing strategy to ensure sustainable profitability

Management Reporting

• Ownership of reporting suites for Santen Asia. Managing and consolidating reports in monthly /quarterly /yearly cycles. Responsible for commentary to assist commercial teams to get insight of the reporting cycles
• Implement and drive monthly financial review process at country level and champion its standardization
• Perform monthly forecast, annual budgeting, analyze data, variance analysis, consolidate commentaries for actuals and forecasts, support monthly reviews and provide valuable input for decision making
• Work across departments and countries to prepare budgets and consolidate them into one overall corporate budget
• Propose and drive cost saving initiatives to business/functions at business unit level

Project Management

• Support Head of Finance, Asia and partner with business and functional teams in projects and strategic initiatives such as new business models, system implementation
• Lead and drive ad-hoc projects, as and when assigned

Finance System Control

• Develop front-end planning and reporting platform which is sanctioned by Global Finance
• Harmonize expense line items, ensure standardization of expense reporting code between ERP, Reporting Module alignment across Asia Region + Countries + Global Finance team
• Maintain and own process of Santen Asia reporting system. Act as the key user and point of contact between corporate HQ and regions to coordinate and implement upgrades and escalations point for systems issues
• Assist in the implementation of Global FP&A projects, contribute to setting of new Global, Region and Country KPI(s)
• Identify and implement KPI(s), performance management tools to measure and track business performance in the Region

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.

• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.

• Support research administration such as research database management and collation of information from internal and external stakeholders.

• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.

• Coordinate and provide logistic support to college-related events and visits.

• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role

• Good planning, organizational and problem-solving skills

• Strong interpersonal skills

• Good written and oral communication skills

• Good time management skills

• Flexibility and Adaptability in a fast-paced environment

• IT savvy with good knowledge in Microsoft Office Applications

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.

Centre for the Applications of Teaching & Learning Analytics for Students (ATLAS) is leveraging on learning analytics to improve teaching and learning as part of Education Strategy 2025. This position is similar in nature to a business analyst but for advancing the use of data for teaching and learning purposes. The position is critical for developing a communication plan to get faculty and students buy-in on the learning analytics goals of the university. He or she would also be responsible for gathering faculty, students and schools’ teaching and learning needs, and translating the needs into meaningful learning analytics solutions.

He or she would be working with the director and the data scientists to enhance data literacy of faculty and students. In addition, he or she is expected to support the administration of key systems such as Denodo and Dataiku in compliance with the data and AI governance policy of the university.

Responsibilities

Communication, engagement and collaboration opportunities

• Conceptualise and execute a communication plan for learning analytics with various units in the university

• Seek opportunities to collaborate with internal and external parties to achieve the learning analytics goals

• Engage students and support faculty champions to increase acceptance and adoption of learning analytics

• Communicate with end-users and analyse their business needs

• Manage and maintain the department website

Data management

• Support the data engineer in handling data request

• Manage the data science machine learning platform

• Build the data exploration tool to support data requester in identiying potential bias and discrimination in the requested datasets.

Project Management

• Provide support for learning analytics projects by helping to build dashboards and communications

Requirements

• Bachelor degree in Business Analytics or Data Science and related fields

• At least two years of experience as a business analyst or experiences working on data related project

• Prior experience working in an university setting is highly preferred

• Proficient in statistics, machine learning approaches and AI approaches including discriminative and generative

• Familiar with various data governance framework issued by PDPA

• Strong communication and networking skills

• Strong ability in translating user needs into a data science problem

• Strong understanding of data science or analytics and governance

• Strong technical skills such as python programming, system administration

• Proficient in developing dashboards and other visualization tools such as Qliksense and Power BI

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support manager in Singapore.

As an Application Support Manager, you'll lead the technical integration of our software/ products in our client’s environment. Working closely with the client's technical teams and project managers, you will drive the integration of our product onto our client’s infrastructure (cloud and on-premise) and the technical support for Software and System upgrades.

What skills you'll need as an Application Support Manager:

• Support the client in the implementation of the necessary infrastructure
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so
• Configure the application according to the requirements provided by the Project Manager or the client / Assist client application management teams in the application setup
• Participate in the technical discussions with the client on infrastructure changes and upgrades
• Interpret error logs and identify corrective actions to be taken / or support the client in this task.
• If necessary, liaise with the Evooq product development teams

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

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