Total 858 support analyst job vacancies in Singapore, North East

The Junior Financial Analyst will support the finance team in data analysis, financial forecasting, and reporting. This role involves collecting and interpreting financial data, preparing reports for management, and assisting in budgeting processes. The ideal candidate will have a strong analytical mindset, attention to detail, and a passion for finance.

• Minimum a Bachelor’s degree in Finance, Accounting, or a related field.
• 1-2 years of experience in financial analysis or a relevant position.
• Proficiency in Microsoft Excel; experience with financial modeling is a plus.
• Strong analytical and problem-solving skills.
• Good understanding of financial principles and accounting standards.
• Ability to effectively communicate financial information to non-financial stakeholders.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and take on new challenges.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24111

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC.
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Multimedia Design does at Visa:

• Support the Visa Design Studio team to scale and execute campaigns, delivered with efficiency, finesse and high-quality.

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Ensure consistency in design elements and maintain brand guidelines across all projects.

• Comfortable to communicate and present design concepts to external and internal stakeholders, explaining the creative rationale in the context of business objectives.

• Work with the team to interpret original and iconic creative concepts in response to client briefs, objectives or goals.

• Deliver design components ranging from web, graphics, social as well as digital media content, print, environmental, OOH, BTL and packaging across all levels of project complexity.

• Make designs come to life by creating and animating storyboards, editing videos, creating mock-ups, convert layouts to HTML format, etc.

• Support in managing multiple projects from concept through to completion, ensuring that milestones are met.

• Prepare and organize final artwork delivery, ensuring all details and requirements are in place.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in it’s early stages of expansion and the role will be integral in its formation to scale up. 

What you will need:

You will need to have a strong passion for creativity and strategic design, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Responsibilities:

• Analyze security events to identify potential threats and intrusions. Events include but not limited to Intrusion Detection/Prevention tools, anomaly detection systems, Firewalls, Antivirus and EDR systems, proxy devices, cloud security solution and data leakage prevention system.
• Act as a Level 2 escalation point for incident triage, investigation, and response.
• Perform a holistic use cases review and tuning to enhance monitoring value and efficiency.
• Develop and maintain advanced security monitoring content such as detection rules, correlation use cases, and security alerts.
• Implement and optimize security automation to improve process efficiency and response times.
• Lead incident response activities including root cause analysis, containment and remediation efforts.
• Collaborate with security infrastructure teams to ensure effective integration of security technologies with operational processes.
• Create and maintain comprehensive documentation for SOC procedures.
• Participate in/support cyber drill, regulatory, audit requests.
• Provide mentorship for junior analysts within the SOC team.
• Stay updated with the latest cybersecurity trends, emerging threats and technologies.

The above serves as a basis for understanding the type of work performed. Ad-hoc duties may be assigned as required.

Qualifications and desired qualities:

• Bachelor’s degree or higher, major in Cybersecurity is a plus.
• Certifications: GCIA, GCIH, CISSP, CISM, GSEC or similar certification preferable.
• Strong investigative and analytical mindset with attention to details.
• A good team player, self driven and able to act as individual contributor.
• Consistently demonstrates clear and concise written and verbal communication.
• Manage work relationship with peers and partners.

Work Experience:

• 8+ years of relevant experience in Cybersecurity operations.
• Security Operations Center experience required.
• Understand the life cycle of network threats, web attacks, attack vectors, methods of exploitation and aware of the evolving of cyber threat landscape.
• Ability to conduct analysis utilizing various logs to identify unusual behavior that may indicate malicious activity.
• Good understanding of computer networks, email flow, and operating system logs.
• Experience with automation and scripting. Preferably in Powershell/Python.
• Experience in XSOAR platforms.

• Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
• Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
• Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities 
• Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness 
• Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
• Participate in various workshops from BU initiatives
• Perform other duties and responsibilities, as assigned

• Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification. 
• Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. 
• Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
• Review requirements to ensure alignment to design principles and information architecture.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
• Review solution proposal from Tech team and provide effective challenge and counter proposal
• Bilingual with proficiency in Mandarin preferred to liaise with Mandarin speaking clients.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We're seeking a Sales Support Specialist to join our APAC sales team in our brand-new office spaces in Singapore! In this role, you'll respond to customer inquiries and processing orders. You'll play a crucial role in ensuring smooth sales operations and customer satisfaction.

If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

We are looking for someone with the following qualifications:

• Proven work experience as a Sales support specialist or Sales support associate
• Experience with managing and using customer support systems such as Zendesk or Hubspot  is not a requirement, but it is definitely a strength that we’d value.
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in handling customer complaints proactively.
• Fluent in English or native English speaking; excellent English writing skills.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

Main duties

As our next Sales Support Specialist, you will be responsible for the following tasks:

• Handle priority support tickets from customers who qualify for premium support. 
• Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions. 
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Assist channel partners and provisioning of licenses
• Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features. 
• Provide information to the product teams on possible improvements based upon customer feedback.
• Contact with customers will primarily occur via email, but video and phone support might be required. 
• Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

The Sales Support Specialist's duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

You can look forward to enjoying the following benefits:

• Company Laptop
• Mobile phone subscription
• Annual Leave: Paid vacation days to recharge and relax
• Options for remote work or flexible hours to accommodate personal needs
• Opportunities for training and skill enhancement to foster career growth

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)

Please submit your application by November 14th. We look forward to hearing from you!

Job Scope:

• Handle full spectrum of Purchasing duties including inventory planning, sourcing, comparing and negotiating prices with suppliers, inventory analysis and planning, load stock orders and tracking delivery dates, processing of purchase documents and incoming goods
• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting / Business
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

This is a 12 month contract role based in Singapore

The Day-to-Day Activities
1. Generate data-driven hypotheses to solve key Product/Business problems
2. Use data to identify trends, spot anomalies and deepdive into their root causes
3. Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions, deepdive into existing data to recommend new product ideas to solve for the most impactful customer problems
4. Design and own frontend and backend data specs for new products, while collaborating with engineering teams to ensure accurate and timely data collection, consolidate data from multiple sources to create integrated and scalable views that can be used to drive decision making
5. Provide catered analysis for specific products and operations, define critical business metrics and track them rigorously, and provide regular recommendations to achieve continuous improvements
6. Work closely with stakeholders to understand their needs/ pain points to scope up their problems and enhance internal processes through automation and improve productivity

Essential Experience / Criteria:
1. 1-2 year of experience in data analytics related roles analyzing large data sets and informing company strategy
2. Strong statistical knowledge, meticulous attitude towards data, and proficient in running experiments
3. Strong data visualization skills. Experience in creating dashboard reporting in Tableau, PowerBI or a similar visualization tool
4. Strong SQL skills and experience in scripting languages such as Python or R
5. Experience in building & maintaining data pipelines to serve data needs of different projects
6. Problem solver: ability to evaluate and design creative solutions for various tasks in a timely manner
7. Effective communicator: able to effectively communicate the analytical findings and convey clear messages

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Quality Assurance Senior Analyst, Citi Private Bank - Hybrid (Internal Job Title: KYC Operations Sr Analyst– C12) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
• To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations.
• Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
• Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
• Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience in KYC/AML process, compliance, operations, risk & control functions
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
• Ability to manage multiple stakeholders across levels, businesses, and geographies
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage internal team expectations
• Bachelor's degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President, Strategy Lead Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. Our Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Strategy Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change.
• Manage all aspects of client service, including planning, prioritizing and organizing projects.
• Develop and strengthen relationships with executives across the business.
• Identify opportunities to add value beyond the scope of formal projects.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Efficiently solve complex, ambiguous problems/situations.
• Multi-tasks productively and reliably, while managing conflicting priorities.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in financial services.
• Strategy consulting experience.
• Ability to problem solve, sound business judgment, and demonstrated result orientation.
• Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement.
• Creativity and independent thinking;
• Consistently demonstrates clear and concise written and verbal communication
• Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies. Leadership presence; commands respect and will earn trust of senior leaders. Highly motivated and with enthusiasm for Financial Services industry and desire to master the business.
• Sound working knowledge of financial modeling and can analyze financial statements. Highly proficient in MS Powerpoint and Excel.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

The Intern Business Analyst TR APAC LVMH Beauty will support Regional Finance Director Travel Retail Beauty APAC mainly for internal multi-brands data consolidation & reporting:

• multi-brands new BI data base set up in the region (upload historical data + data checking)
• reporting / consolidation (Monthly SyRUS Extraction P&L : all TR entities)
• price corridor extraction from IT system
• support LVMH TR APAC Business analyst to revamp monthly market file estimation
• other Ad hoc analysis

He / She will report to Regional Finance Director Asia Pacific Travel Retail LVMH Beauty

Job Responsibilities:

• Support daily operations in processing transactions in an accurate and timely manner.
• Investigate and report discrepancies and irregularities arising from transactions and resolve issues.
• Verify counter-party confirmation and send tracer as and when required.
• Prepare MTM reports for customers.
• Perform Cashflow Funding duty.
• Monitor activities offshored.
• Ensure prompt submission of statistical reports to local management, Head Office and MAS.
• Regular update of group procedure manual (BOP) to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations.
• To participate and be familiar with BCP procedures and processes in BCP drills.
• To perform duties assigned by supervisor, Group Head or Management and cover the duties and responsibilities of staff in the event of an emergency/crisis.
• To ensure operations is in accordance with local laws and related overseas laws and regulations, Head Office policies and Branch procedures.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head/Deputy Group Head promptly.

Job Requirements:

• Fresh graduates are welcome to apply
• Proactive and creative
• Proficient in Microsoft Office applications
• Able to work independently and a good team player
• Able to handle BAU pertaining UAT and projects
• Hybrid workstyle but willing to come in to work in office as per staff handbook guideline.

Responsibilities

• Conduct daily reviews of transaction filtering and screening to ensure compliance with policies and regulatory standards.
• Perform sampling of cleared alerts to assess the accuracy and quality of the adjudication.
• Gather and analyze data to spot trends, recurring issues, or inefficiencies in the filtering process.
• Document findings and assisst in generating reports for manager and stakeholders.
• Work with the filtering team to provide feedback and identify areas of improvement in processes and controls.
• Collaborate to improve workflow, suggest enhancements, and support the implementation of corrective actions.

Requirements

• Bachelor's Degree
• 2 years of experience in the banking industry with some exposure to screening process.
• Understanding of financial crime and money laundering risks.
• Strong attention to detail with ability to identify discrepancies and trends in large sets of data
• Ability to work collaboratively in a team environment and take direction from senior team members.
• Experience with compliance or AML tools such as World Check, Fircosoft, or other filtering and screening system is a plus.

Key Responsibilities

• See through/support Counterparty Credit Risk system (CCR) change requests/ projects/ bug fix (whichever applicable) from initiation to sign-off:
• Gather, analyse and document user’s requirements
• Prepare, execute and validate SIT test scenario
• Review user’s UAT test requirement, execute and support UAT
• The candidate is expected to work closely and communicate effectively and independently with developers, business users and external vendors.

Qualifications and Skills Required

• Good knowledge & 3+ years experience in Murex system (MX 3.1)- Front office and risk modules (MLC), for all asset classes; Knowledge & experience in trade lifecycle is an added advantage.
• Ability to analyse user’s requirement and translate into functional requirement; Role seniority will be based on candidate’s experience with MLC system.
• Strong analytical and logical approach to problem solving and system solutioning.
• Strong coordination and organization/documentation skills; Self-starter in documentation is an added advantage.
• Ability to propose/review user’s test cases based on user requirements
• Ability to review/analyse UAT issues
• Strong team player with the ability to cross-share ideas
• Degree in related computers or financial engineering
  • Strong academic background in business, finance, mathematics, and accounting
  • Financial products knowledge in FX, FXD, IRD, EQD

Key Responsibilities:

• Requirements Gathering: Collaborate with various stakeholders, including clients, operations teams, and IT departments, to gather and document business requirements related to Custody operations.
• Process Analysis: Analyze existing Custody processes and identify areas for improvement, streamlining, and automation.
• Data Analysis: Utilize data analytics tools to assess the performance of Custody operations and identify trends or anomalies that require attention.
• Regulatory Compliance: Stay up-to-date with relevant regulatory requirements (e.g., Dodd-Frank, UCITS, AIFMD) and ensure that Custody operations comply with these regulations.
• System Evaluation: Assess and provide recommendations for Custody-related technology systems, including Custody platforms, trade processing, and settlement systems.
• Solution Design: Work closely with the IT team to design and implement technology solutions that enhance Custody operations, including integrating new systems and functionalities.
• Testing and Quality Assurance: Develop and execute test plans to ensure that system enhancements or new features meet business requirements and perform adequately.
• Stakeholder Communication: Effectively communicate with various stakeholders, including senior management, to provide updates, progress reports, and recommendations.
• Risk Assessment: Identify and assess operational and compliance risks associated with Custody operations and recommend strategies to mitigate these risks.

Qualifications:

• 5+ years of experience in the financial services industry with a focus on Custody operations.
• Strong knowledge of Custody operations, regulations, and industry best practices.
• Proficiency in data analysis and business intelligence tools.
• Experience with project management and business process improvement methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Strong problem-solving and critical-thinking abilities.
• Relevant certifications (e.g., CFA, CIPM, CBAP) are a plus.

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.

• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.

• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.

• Evaluate the nature of each call and determine the appropriate action to complete the request.

• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.

• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

• Provide general information and support on any VISA related topic or product and direct the customer accordingly.

• Provide status update on Emergency Card and Cash requests when customer calls to follow up.

• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.

• One Stop Fulfillment of Emergency service with customer and their banks.

• Use several computer programs to respond to customer inquiries.

• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Credit Risk Management Team is part of the Private Bank Credit Operations group. This team monitors JPM Private Bank exposures (including loans, mortgages & derivatives) secured by financial assets, such as equities, fixed income products and other asset types. The functions performed by this team are critical to protecting the bank from potential credit losses.

Working closely with Lending Solutions, the team is also responsible for a wide range of functions such as administration and monitoring of PB Asia credit facilities in line with corporate credit policy, review & monitoring of credit covenants, transaction approval and other special monitoring requirements as well as regulatory reporting.

Job Responsibilities

• Regulatory Reporting: Perform and manage the timely submission of regulatory reports to the Hong Kong Monetary Authority (HKMA) and the Monetary Authority of Singapore (MAS).
• Compliance: Ensure adherence to regulations, credit policies, and internal guidelines.
• Stakeholder Reporting: Be accountable for the timely delivery of reports to internal stakeholders.
• Management Information Systems (MIS) Reporting: Provide MIS reports detailing various aspects such as exposure, product analytics, collateral breakdown, etc.
• Documentation and Governance: Establish and maintain proper documentation and governance for data, reports, and monitoring processes.
• Automation and Transformation: Explore automation and transformation opportunities for existing reports and processes using in-house intelligent automation tools.
• New Product Implementation and Data Migration: Participate in discussions and impact analysis on new implementation and migration projects.
• User Acceptance Testing (UAT): Perform UAT and represent the Credit team in regulatory reporting projects.
• Cross-Regional Representation: Represent the Asia team in cross-regional forums. Liaise with other IPB primary locations, including Geneva and Edinburgh, to share best practices and identify potential synergies.
• Outsourced Reporting Coordination: Oversee and coordinate with teams in India and Manila for outsourced reporting and monitoring.

Qualifications

• Educational Background: Bachelor's degree required.
• Work Experience: Minimum of 1 to 3 years of relevant experience in a middle office or control function within a financial institution.
• Technical Skills: Proficiency in Excel, MS Access, PowerPoint, and Word. Knowledge of automation tools such as Alteryx, Xceptor, and Visio is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to independently drive discussions with stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic, and evolving team environment.
• Transformational Skills: Strong solution-based problem-solving abilities and data analytical skills. Demonstrates critical thinking and attention to detail.
• Relevant Experience: Experience in a credit middle office or control function, or other relevant experience in private banking, is a plus.
• Financial Markets Interest: Demonstrated interest in financial markets and an understanding of risk measures.

Purpose:
The Systems Application Support associate will assist the Operations group in overseeing systems and applications, resolving software and solutions issues, and ensuring the operations environment is functional and operational. 

Essential Functions: 
•    Monitor & Respond to System Alerts
•    Troubleshoot and resolve Support Tickets as prioritized by the Platform Captains
•    Perform service restarts on servers
•    Analyze system logs for troubleshooting and identifying system improvements
•    Provide internal, cross-functional communication with Cardinal Customer Service(s) and production engineering to provide updates
•    Escalate issues internally as needed
•    Open & manage support tickets with third party vendors
•    Assist in setting up deployment and automation
•    Execute automated tests

Additional Responsibilities:
•    Other daily operations tasks as assigned 
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking an experienced Business Analyst with expertise in API banking initiatives. The ideal candidate will have a deep understanding of open banking frameworks, regulatory requirements, and financial services processes. Key responsibilities include requirements gathering, analyzing and documenting API specifications, stakeholder management, and coordinating between business and technical teams. The candidate should have excellent communication and analytical skills, with experience in agile methodologies. Familiarity with API platforms, integration technologies, and hands-on experience in the banking domain are essential.

Proven experience in API banking initiatives and digital transformation projects.

Strong knowledge of open banking standards, API lifecycle management, and regulatory compliance (e.g., PSD2).

Excellent stakeholder management and communication skills.

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

Summary:

The Threat Analysts are the core of our SOC-as-a-Service operations. They are on the front line receiving and triaging alerts from our SIEM platform. The operate across multiple customers and time zones while utilizing multiple consoles and technologies. Our Threat Analysts have strong network and security knowledge, are strong problem solvers, and work under time pressure to quickly analyze and report security threats in our customers’ networks.

Position levels (we are flexible to hire at any of these levels):

• Associate threat Analyst: professionals at this level possess 0-3+ years’ experience and have mastered the core skill of threat monitoring
• Threat Analyst: professionals at this level possess 2-4+ years’ experience and have mastered both the core skills (threat monitoring and threat analysis)
• Advanced Threat Analyst: professionals at this level possess 3-5+ years’ experience; have mastered both core skills; and have mastered one advanced skill (Incident Response, Threat Intelligence, DevOps)

Core Skills:

• Threat Monitoring – actively monitoring our SIEM for alerts, then identify the root cause of the alert and provide suggested fixes
• Threat Analysis: Utilize knowledge of internal and external information vulnerabilities and match those to real-world cyber attacks

Advanced Skills:

• Incident Response: address and manage the aftermath of a security breach or cyberattack with a focus on limiting damage, reducing recovery time/costs, and returning systems to normal.
• Threat Intelligence: creation of the information our organization uses to understand the threats that have, will, or are currently targeting our customers. This information is then used to prepare, prevent, and identify cyber threats.
• DevOps: integrating security practices to bridge traditional gaps between IT and security while ensuring fast, safe delivery of services

• Education and experience equivalent to the years’ experience requirement of each position level in both networking and cybersecurity
• Previous work with SIEM technologies receiving and triaging alerts from various log sources
• Continuous learner who has a passion for defensive cybersecurity; ability to utilize resources at your disposal in an efficient manner; advanced problem-solving skills when encountering emerging security attack scenarios
• Strong base in Linux operating systems, scripting skills (preferably in Python), and experience with a variety of other security tools such as firewalls, IDS/IPS, and vulnerability management
• Demonstrated communication skills including written documentation of troubleshooting and required responses

• Proven ability to work in a fast-paced environment with strict SLAs for response time

• Opportunity to work in a progressive operation with structured training and roadmap for success
• Lunches and fun employee activities!
• Experience in one of the hottest IT industries today!

Proficio is an EOE Employer

Proficio collects certain personal information upon your submission of an application for an open position. More information is available about your consumer rights and our privacy policy at www.proficio.com/privacypolicy

About the role  

We are looking for an experienced APAC Intelligence Analyst, to join our team, embedded in our client’s Risk & Intelligence function. Based in Singapore, you will be responsible for researching, analysing, and building products to assess risks and opportunities around the client’s people, operations, strategy, and brand reputation. You will be an intelligence practitioner who has a passion for analysis, problem-solving, advising and informing decision-makers.   

This is a hybrid role, with some days each week spent in person in the client’s office. 

Responsibilities  

• Attend Studio Security and Security Operations team meetings to collect requirements and understand priorities 
• Ensure proper reporting back to requesting individuals surrounding locations and titles
• Manage data collection (start/stop) and provide context to the client GSOC to keep stakeholders informed
• Build Event Intelligence Reports, researching and reporting risks before an event to assist event teams in adjusting levels of security  
• Coordinate and collaborate with event leads to understand any concerns so you can help fill any gaps
• Build Executive Travel Briefs ahead of planned trips, coordinating with Security Operations so they’re aware of any visits
• Contribute to Weekly Ops Brief for the APAC region and GSOC Sit Reps
• Fill in details about events (focussing on the ones our stakeholders are supporting on-site) to help the GSOC stay focussed on what is happening in the near term 
• Gather social media analysis and proactively monitor, research and alert around changing trends or potential impact on the client
• Provide Intelligence support for functional areas of expertise to include Travel Risk Management, Security Operations, and Executive Protection
• Provide risk intelligence support for crisis management, enterprise risk management, and geopolitical risk management
• Analyse and assess threats to the client's people, operations, strategy, and brand reputation
• Research strategic issues affecting the client
• Deliver reports, briefings, and presentations on a routine basis that help reduce uncertainty and answer priority intelligence requirements
• Advise the Intelligence Manager on intelligence collection, processing, analysis, and dissemination strategies
• Provide expert advice on intelligence-related programs, regulations, industry standards, risk assessments, and related issues or questions that may arise 
• Drive a respectful team culture centred on open communication, sharing, listening, and recognition of team members at all levels.  

Requirements 

• BA degree in International Relations or similar  
• 2+ years of relevant work experience in corporate intelligence or in related fields.  
• Corporate, military, or government intelligence agency experience preferred but not required  
• Proven ability to work with highly confidential information
• Demonstrated ability to complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision.
• Strong analytic, oral, and written presentation skills including the ability to deliver communications centred on the target audience
• Advanced proficiency in Web-based social media platforms, search tools, productivity applications, and communication technology
• Familiarity with data visualisation tools is nice to have 

Interview process:

• Initial call with our Talent Acquisition team member 
• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability 
• Panel interview with some of the team members and hiring managers at Sibylline 
• Meet and Greet with the client  

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity. 

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, APAC FX Middle Office Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX & Option businesses in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities – Fixing, Expiry, Allocation, Amendment/Cancellation, Novation, and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across functions
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-3 years relevant experience preferred
• Fundamental understanding of FX & Option products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a fast pace environment
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei