Total 308 support analyst job vacancies in Toa Payoh

We are a Japanese manufacturer and distributor of electronic components. The main role is to manage the internal system and troubleshoot issues when required.

Reporting to: IT Manager

【What you will be working on】
- Create & maintain in-house ERP system (Fujitsu (Glovia) system)
- Provide end-user daily support
- Create RPA
- New mapping for EDI customers
- Perform improvement projects to minimize manual jobs in the company (such as preventing manual entry mistakes, etc.)
- Improve data accuracy
- Help other subsidiary office with their ERP system

【What they are looking for】
- Diploma holder in IT or Computer
- At least 3 years experience using Pro-IV programming or experience in maintaining the Glovia system
- Experience in using Oracle, PL SQL statement, and Superlayer
- Willing to learn and able to think out of the box to suggest automation for manual entry
- Training will be provided for junior staff

==========================

For interested applicants, kindly email your latest resume (with stated job position and Ref No.) to: [email protected] with following information in order for us to process your application faster:

1. Reason for leaving past and present employment(s)

2. Expected Salary

3. Availability date

Registration No.: R1874034 (Niltasha Binte Ibrahim)

Recruitment License : 12C5051

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

Interested candidates, please send over your resume to [email protected]

Job Summary

Do you take ownership, embrace challenges, and love problem-solving?

Are you passionate, curious and adaptable?

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. https://www.cartrack.sg/

Responsibilities

● Handle customers’ enquiries via inbound calls and email correspondences

● Escalates enquiries or issues to relevant departments and ensure proper follow-up

● Ensure quality customer service and maintaining good phone etiquette

● Provide customer support activities

● Manage and process sales agreement

● Schedule of all IoT device installation

● Assist with any administrative duties and perform any ad-hoc duties, as and when required

Requirements

● Tertiary education with outstanding academic performance

● Experience in scheduling is a plus

● Proficient in English and Mandarin (to liaise with Mandarin speaking associates)

● Familiar with Microsoft Office applications

● Excellent communication and interpersonal skills

● Hands-on and a positive attitude

● Team player, with a high level of energy and able to work independently

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Details:

• General secretarial and clerical functions

• Must be proficient in Microsoft Office

• Maintenance of files and records

Requirements:

• Applicants without experience are welcome

• Conscientious and a team player

• Willing to work in a fast-paced environment

• The ability to work effectively independently

We are offering attractive salaries, good teams and good environment to work in.

Kindly write in your full resume and expected remuneration to HR at [email protected]

Only candidates who have been shortlisted for interviews will be contacted via email.

RCN Admin Executive (Contract Staff)

Real Centre Network is an Approved Course Provider (ACP) by Council of Estate Agency(CEA) . We are the leading training centre located at 4 different location. We have a opening for Admin Executive. Singaporeans and PRs with Diploma certificate are welcome to apply.

Job Scope

• Swiftly address course enrollment inquiries with precise, timely information.
• Assist in course registration processes.
• Support participants with course-related matters.
• Prepare reports.

Requirements:

• Diploma or higher education, with preferred work experience.
• Fluent in English; bilingualism is a plus.
• Contract basis 3-6 months or possible to convert to permanent full time staff.
• Working hours: 8.30am to 5.30pm
• Meticulous, service-oriented approach.
• Proficient in IT.

IT Engineer Responsibilities:

· Meeting with the IT manager to discuss system needs.

· Designing and installing computer hardware configurations.

· Installing software and networking systems.

· Troubleshooting network and software issues.

· Installing high-level software security systems.

· Training staff on newly installed hardware and software systems.

· Fixing hardware, software, and networking issues.

· Responding to general IT requests.

· Ensuring security software is kept up to date.

· Filing monthly reports for the IT Manager.

IT Engineer Requirements:

· Bachelor’s degree/ Diploma in computer science or a similar field.

· Extensive knowledge of computer hardware systems.

· Familiarity with general OS systems, Enterprise, programming languages, and Office software.

·· Good communication skills.

· Ability to troubleshoot complex software and hardware issues.

· Knowledge of database and networking security systems.

Main Responsibilities:

• Produce high-quality cross-border content and industry reports, in English and Chinese.
• Work with the innovation consulting team to serve cross-border enterprises and startups in Asia. This includes analysing customer demands and requirements, proposal planning and project execution.
• Liaise and manage clients from around the world (in English and Chinese).
• Communicate with vendors and suppliers in China and Southeast Asia to execute projects.
• Actively support other projects run by other business units, in Southeast Asia, China, and Japan.

Requirements:

• Strong analytical skills in emerging business models and technologies
• High proficiency in English
• Native proficiency in Mandarin Chinese (strong command of reading, writing and speaking)
• Understanding and familiarity with the Chinese market, ideally lived in China for a few years
• Have experience writing professional business reports in Chinese

The interview process will involve a written test to ascertain the candidate's command of the Chinese language. After that, the candidate will have to go through a spoken test with native Chinese colleagues.

Responsibilities

• Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means

• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting

• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds

• Review vulnerabilities advisories

• Review and process threat intelligence reports

• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients

• Assess each event based on factual information and wider contextual information available

• Review, propose and generate reports to automate or reduce low value event escalations

• Build rules and intelligence to detect such threats and proliferate to all monitored networks

• Implementing and devising detection method of such threats in our security operations through SIEM Rules, DB scripts etc

• Perform periodic analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available

• Supports the development of tactics, techniques, and procedures in providing proactive threat hunting and analysis against the available information sources (e.g. Netflow, DNS and Firewall logs, etc.)

• Assist the Security Analysts with the investigative works

• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst

• Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to detection Use Case

• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity

• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT)

• Possessed deep interest in open source research and critical thinking / contextual analysis abilities

• Investigative and analytical problem solving skills

• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security

• Related professional cyber security certification, such as GCIA, CEH, will be preferred

• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor

• Ability to research and characterize security threats to include identification and classification of threat indicators

Responsibilities

• Serve as the principal advisor to Customer’s business systems involving the security of the operating unit’s IT Systems.
• Perform security related statistics assessment, recommendation and reporting
• Develop and maintain baseline security standards (BSS) for servers, databases, network devices and monitoring tools
• Plan, schedule and conduct periodic BSS compliance assessment against servers, databases, network equipment and monitoring tools
• Fronting of Security Audit
• Lead in investigations, identification and managing risks, into Medium to Low Information Security incidents and threat.
• Escalate Critical/High Security incident to Incident Manager and support incident manager in the investigation.
• Oversee resolution of security related incident
• Monitor, analyze, recommend and follow through the appropriate action for security vulnerabilities and patches
• Project Advisory on IT Security and Compliance
• Administration and Control of Privileged Accounts Access Authentication Systems
• Participate in Cyber Security activation and Disaster Recovery exercise
• Perform verification, validation and risk assessment of report generated from Vulnerability Assessment and/or Web Application Penetration Test
• Expected to be attached to customer’s site as and when required.

Job Requirement

• Bachelor Degree or Diploma in Electronics, Computer Engineering or related disciplines.
• At least 3 years of relevant experiences in a cyber security setting.
• Possesses relevant experiences with any of the following:
• Vulnerability Assessment, IDS/IPS configuration/monitoring, Firewalls, TCP/IP packet analysis, Log analysis, and understanding of exploiting vectors
• Familiar with information security requirements/ standards across various industries.
• Working knowledge of best practices for incident response, network architecture, current networking technologies, security requirements, features of networks and applications, Cyber Security trends and related security issues.
• Relevant certifications such as CISSP, CISA will be advantageous

Duties and Responsibilities

• Act as Incident first responder for a 24/7 staffed SOC, reviewing and verifying system alerts
• Assist with the development of incident response plans, workflows, and SOPs
• Maintain security sensors and tools
• Monitor security sensors and review logs to identify intrusions
• Escalate security incidents using established policies and procedures
• Perform initial analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Work directly with threat intelligence analysts to convert intelligence into useful detection
• Identify incident root cause and take proactive mitigation step
• Perform lessons learned activities
• Provide analysis of security log data from a large number of heterogeneous security devices
• Review vulnerabilities and track resolution
• Review and process threat intel reports
• Implement detection use cases
• Liaise with Ensign customers on security intrusions and provide swift and accurate remedial action.

Requirements

• Diploma/Degree in Information System/Information Security from a recognized institution.
• 0-2 year of working experience in networking environment.
• Basic, yet sound knowledge of network routing and switching fundamentals to include knowledge of Multiprotocol Layer Switching (MPLS)
• Basic, yet sound technical understanding of operating systems, network architecture and design
• Basic, yet sound knowledge of encryption, key management and cryptology
• Proven ability to plan and prioritize work, both their own and that of project team.
• Sound understanding of organizational issues and challenges. Able to work effectively with participants at all levels in an organization
• Ability to analyze problems and determine root causes, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Possess excellent writing skills and the ability to communicate to teammates as well as technical and executive level staff
• Results Oriented
• Fresh graduates with passion for cyber security are welcome and they will be enrolled in an extensive On-Job-Training (OJT) and training for professional certification

Preferred Skills /Qualities

• Professional information technology/security certifications such as ITIL, CCNA and CEH will be preferred but related qualification (i.e. GCIA, CISSP etc.) will be an advantage

Other Special Working Conditions

• Able to perform 12-hour shift duties (2 days’ work with 2 off-days). Working hours: AM - 8:30am to 8:30pm; PM - 8:30pm to 8:30am. Shift patterns and duration may vary from time to time.

Duties and Responsibilities

• Act as Incident first responder for a 24/7 staffed SOC, reviewing and verifying system alerts
• Assist with the development of incident response plans, workflows, and SOPs
• Maintain security sensors and tools
• Monitor security sensors and review logs to identify intrusions
• Escalate security incidents using established policies and procedures
• Perform initial analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Work directly with threat intelligence analysts to convert intelligence into useful detection
• Identify incident root cause and take proactive mitigation step
• Perform lessons learned activities
• Provide analysis of security log data from a large number of heterogeneous security devices
• Review vulnerabilities and track resolution
• Review and process threat intel reports
• Implement detection use cases
• Liaise with Ensign customers on security intrusions and provide swift and accurate remedial action.

Requirements

• Diploma/Degree in Information System/Information Security from a recognized institution.
• 0-4 year of working experience in networking environment.
• Basic, yet sound knowledge of network routing and switching fundamentals to include knowledge of Multiprotocol Layer Switching (MPLS)
• Basic, yet sound technical understanding of operating systems, network architecture and design
• Basic, yet sound knowledge of encryption, key management and cryptology
• Proven ability to plan and prioritize work, both their own and that of project team.
• Sound understanding of organizational issues and challenges. Able to work effectively with participants at all levels in an organization
• Ability to analyze problems and determine root causes, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Possess excellent writing skills and the ability to communicate to teammates as well as technical and executive level staff
• Results Oriented
• Fresh graduates with passion for cyber security are welcome and they will be enrolled in an extensive On-Job-Training (OJT) and training for professional certification

Preferred Skills /Qualities

• Professional information technology/security certifications such as ITIL, CCNA and CEH will be preferred but related qualification (i.e. GCIA, CISSP etc.) will be an advantage

Other Special Working Conditions

• Able to perform 12-hour shift duties (2 days’ work with 2 off-days). Working hours: AM - 8:30am to 8:30pm; PM - 8:30pm to 8:30am. Shift patterns and duration may vary from time to time.

Responsibilities:

• Provide basic support to end-users and application teams for security tools, including installation, configuration, and troubleshooting.
• Collaborate with vendors to acquire necessary updates, patches, and support for security tools.
• Assist in monitoring security tool alerts and notifications, escalating potential issues to the appropriate teams when necessary.
• Maintain an up-to-date inventory of all IT security tools, including antivirus software, EDR, microsegmentation, and other security solutions.
• Regularly reconcile security tools inventory with active licenses and installations to identify discrepancies and ensure accurate asset management.
• Generate reports on tool inventory, license status, and reconciliation results for management and compliance purposes.
• Maintain organized records of reconciliation activities, updates, and communications with vendors.

Qualifications:

• Basic understanding of IT security principles and practices.
• Strong organizational and documentation skills.
• Attention to detail and a focus on accuracy.
• Familiarity with IT security tools and their functions.
• Effective communication skills to collaborate with internal teams and vendors.

• Drives sourcing/pricing strategies in materials quotations.
• Interfaces with customers or suppliers in new project start-ups, for cost of ownership issues.
• Develops and guides the implementation of flexibility and supply assurance plans.
• Manages component cost/price on a local, regional, and global basis.
• Tracks material's financial performance and initiates corrective actions when required.
• Defines and implements pricing and costing strategies.
• Coordinate sourcing strategies with Supply Management and Customers.
• Develop and implement cost take-down strategies.
• Increase Vendor Managed Inventory, Reduced Guide-Time and Electronic Data Interface penetration.

Supply Management:

• Manage regional supplier contract negotiations, which includes Memorandums of Comprehension, Non-disclosure and regional pricing agreements.
• Develop and maintain supplier relationships.
• Measure and report Purchase Price Variance and initiate action plans.
• Monitor and manage supplier times.
• Mitigates shortages, excess on order and excess on hand.
• Participate on and help global and regional commodity teams.
• Contribute information/data on top spend suppliers for quarterly scorecards.

Customer Supply Chain Management:

• Manages material cost reviews. identify, implement and drive actions for Retained Purchase Price Variance (RPPV) optimization.
• Drive reconciliation process with customer (PPV, Premium charges, carrying costs, freight charges, excess and obsolete
• inventory, Non-cancelable, Non-Returnable (NCNR), etc.)
• Identify opportunities to increase turnkey business and develop materials management plan.
• Coordinate quarterly/monthly PPV hard call process.

The experience we’re looking to add to our team:

• Typically requires a bachelor’s degree or equivalent experience.
• Typically requires a minimum of 1 year of experience in finance, materials sourcing, commodity management or supply chain.
• Design/management or other related area.
• Must have an understanding of cost accounting, electronic component markets, price trends, and technologies.
• A background in electronics manufacturing and a thorough understanding of Original Equipment Manufacturing (OEM) products.
• To perform the major job responsibilities the use of the following tools may be required: Office Skills: telephones, data entry,
• Office software to include, word processing, spreadsheets, presentation packages, and database systems.

Responsibilities

• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting
• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds
• Participate in regular threat focus meetings with fellow SOCs
• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
• Assist the Security Analysts with the investigative works
• Build rules and intelligence to detect such threats and proliferate to all monitored networks. Implementing and devising detection method of such threats in our security operations thru CESM IE/MCE Rules, DB scripts etc.
• Works with R&D for new signature package for deployment.
• Filtering and fine-tuning the security events flowing to our databases
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst
• Working with engineering team to set up new initiatives i.e. honeypot on the Internet ADSL link to improve security incident detection capabilities
• Monitor real-time third party security feeds, forums, and mailing lists to gather information on vulnerabilities and exploits related to the client
• Assess each event based on factual information and wider contextual information available
• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity
• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT).
• Possessed deep interest in open source research and critical thinking / contextual analysis abilities
• Investigative and analytical problem solving skills
• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security;
• Related professional cyber security certification, such as GCIA, CEH, will be preferred.
• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor.
• Ability to research and characterize security threats to include identification and classification of threat indicators

To support the fast-growing data analytics team within Consumer Division (CD), we are looking for a competent Data Analyst to join the team in providing digital user behaviour insights on our websites and apps, to drive new subscriptions and increase monthly active users.

This Data Analyst will be deriving insights and developing dashboards with internal and external data, including but not limited to marketing and engagement campaigns, conversion levers and checkout flows. This role is expected to be highly independent, support insights projects through the entire analytics lifecycle, and be the glue between business and data.

This role will be expected to go beyond being an “analyst”. This involves understanding how different systems work, read through systems documentation on data endpoints, work with Tech to plan user behaviour tracking requirements, handle UAT to test those tracking plans, write automated ETL scripts, understand marketers’ user requirements and build/maintain the dashboards required. Recording of checks to ensure accuracy of data/insights before presentation to stakeholders will be a basic expectancy for this role.

This role will partake in new ideas and face unknowns that come with changing business demands and technical industry trends. The Analyst must be willing to explore & tackle said unknowns, and be involved in cross functional projects to ensure data related to CD data objectives are well-governed.

Roles & Responsibilities

Data acquisition

• Support Division’s need for subscriptions and revenue related data dimensions and metrics.
• Work closely with other stakeholders from SPHTech source for new behavioural/ demographic data dimensions and metrics relevant for the Division’s growth.
• Liaise with data engineers from SPHTech to ensure healthy ETL of the Division’s behavioural metrics.

Data documentation and accuracy

• Maintain high quality and proper documentation of analytical work done.
• Ensure your work, including analysis and insights are accurate and validated.

Data analysis, insights and forecast

• Contribute to analytical insights of behavioural metrics, including but not limited to content consumption, paywalls and checkout flows.
• Collaborate with the commercial analytics team to draw end-to-end insights of our readers and customers.

Dashboards

• Develop and maintain dashboards that track the readers and customer’s behavioural journey to inform marketing campaigns.

Requirements

• Proficient with at least one dashboard / business intelligence tool. Tableau and Quicksight preferred.
• Experience in creating compelling data reports, drawing actionable insights & visualisations.
• Strong data storytelling and presentation skills, with the ability to communicate findings in a clear and actionable manner.
• Experience in data extraction, aggregation, and processing with SQL. Experience with AWS Glue, Pyspark will be a bonus.
• Proficient with spreadsheets.
• Working experience with Google Analytics 360 / Google Analytics 4 / Google Tag Manager will be a bonus.
• Familiarity with marketing performance tracking and A/B testing concepts. Experience with machine learning is a bonus.
• Domain knowledge on subscription business models is a bonus.
• Exposure and understanding of digital media industry metrics is a bonus.
• Track-record of independent learning and problem-solving.
• Keen interest in stakeholder management from various backgrounds, including data engineers and product/ platform owners.
• Good time and project management skills, able to multitask, and most importantly willingness to learn.
• At least 1 year of experience in data analytics.
• A good university degree in Statistics, Engineering, Economics, Mathematics, Physics, Computer Science, Business Administration or related fields.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Roles and Responsibilities:

• Participate in product development lifecycle from ideation to delivery, including enhancement and extensibility of existing platform capabilities and features.
• Map business processes, workflow models and customer journey in partnership with stakeholders within and outside the company
• Propose and drive system enhancements to streamline current processes
• Work closely with IT and vendor and undertake root cause analysis to resolve project / implementation / production issues and to implement preventive and corrective measures
• Propose minimum viable and marketable products
• Owns and track to make sure that pre-defined benefits are met post delivery
• Work on a day-to-day basis and provide ongoing support & customer insight to help deliver successful products
• Engage internal and external customers to establish and validate requirements
• Coordinate and conduct user acceptance test.

Requirements:

• Bachelor Degree preferably in Business Information Science, Computer Science, Information Technology, or equivalent
• Preferably with at least 5 years of experience in financial or related industry
• Familiar with internet trading technologies development and investor trends
• Possess project management experience (SDLC and agile) and developing user stories in JIRA, business analysis and managing user testing
• Experience in SDLC project management and agile methodologies
• Good knowledge in equities trading with strong customer mindset of designing processes and solutions
• Excellent analytical skills with an ability to resolve issues independently
• Good communication skills in written and verbal
• Experience in managing and balancing the needs of multiple stakeholders
• Fluency in English and Mandarin (speaking, reading and writing) as the candidate will be liaising with mandarin speaking stakeholders / customers on regular basis.

Core Duties and Responsibilities

• Conduct detailed market research and competitive analysis to identify business development areas through data gathering of the data centre industry players and its market trends.
• Apply relevant data models to create pricing solutions with supporting financial analysis, forecasting and budgeting and present reports containing key success factors and performance indicators.
• Evaluate our market positioning, business processes, predicting future requirements and offer solutions to increase wallet share in comparison to our competitors.
• Identify strategic customer segments, develop go-to-market programmes, forecast expected volumes and continually monitor competitor activity.
• Implement financial modelling for large opportunities and analysis of different commercial options.
• Consolidate & Track against FY and YTD Sales Target and gap analysis for APAC together with Order Management team.
• Implement forecasting models extrapolating from win/loss cases and identify key drivers.

Knowledge, Skills and Attributes:

• Strong analytical problem-solving abilities with excellent grasps of numerical KPI’s used in sales operations for forecast analysis, models and predictive indicators against sales financial performance.
• Interpersonal and consultative skills with strong oral and written communications proficiency with creative outlook supported by data driven insights.
• Knowledgeable and experienced with SFDC, EXCEL, PowerBI and Powerpoint presentations. Ability to learn and incorporate in-house proprietary tools and integrate data to compile required deliverables.
• Attention to detail, willing to express opinions, able to take the initiative to deliver required outcomes, good team player, effective communicator, able to work independently and good people management skills.

Additional Requirements:

• Demonstrable working experience in a related environment
• Recognised degree in Business/Science, or any relevant discipline.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests, with internal & external cross-functional teams.
• Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite while being open to learning about new tools and technologies that can improve service delivery.
• Monitoring of cases that have been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved while being open to learning about ways to improve SLA performance and customer satisfaction.
• Meeting project milestones and timelines for tasks/activities that have been assigned.
• Work on root cause analysis of the incident and work through escalation matrix for conclusive analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, SME, and other functional groups to ensure a permanent resolution to these incident types with objective to find ways to mitigate or prevent recurring issues.
• Participating in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with a team to perform preventive maintenance.
• Continuously update knowledge and skills related to the job through formal training programs, self-study, and seeking feedback from team members and stakeholders, in order to improve job performance and provide the best service to customers.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers.
• Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
• Experience in incident management, problem management, and change management processes.
• Knowledge of ITIL framework and its application in service management.
• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
• Experience in administering and troubleshooting Oracle database, Windows Server, and network technologies.
• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
• Proven ability to work independently, take initiative, and be accountable for deliverables.
• Ability to work effectively in a team-oriented, collaborative environment.
• Awareness of security protocols, best practices, and compliance regulations.
• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

By submitting your resume and related information in the manner set out in this job post, you consent for Philips and Philips’ authorized nominee to collect, process, transfer and store your personal data for purpose of the application for the above-mentioned job opportunity. Further, in the event you provide any personal information of another data subject as referee, you confirm that the relevant data subject consented to the disclosure of such personal data to Philips and Philips’ authorized nominee. For more information and details on our Privacy Policy, please visit this link.

Job Description
Continental strives to proactively prevent security issues by identifying and addressing vulnerabilities. As part of the vulnerability management team you will help to identify, prioritize, and track findings. The successful candidate will have the opportunity to attack any and all internally reachable systems of a global company. This cross functional position will work closely with many different departments in order to address found security issues.

Responsibilities:

• Work with scanning tools to identify vulnerabilities
• Manually verify and identify vulnerabilities
• Prioritize vulnerabilities
• Continuously improve the automation process
• Support asset owners in understanding vulnerabilities and selecting appropriate remediation measures
• Track vulnerability remediation
• Stay up to date with current cybersecurity trends

Qualifications

• Knowledge of common vulnerabilities, exploits, and attack methodologies
• Knowledge of appropriate remediation measure
• Basic understanding of the vulnerability management process
• Familiarity with coding/scripting languages such as Python, Javascript
• Experience with security assessments or penetration testing
• Effective communication skills in English with different stakeholders
• Interpersonal and intercultural skills to work with different stakeholders
• Good (self-)organizational skills

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Roles & Responsibilities

STARCHAMPS @ Toa Payoh is looking for a passionate Student Care Support Receptionist to join our Team!

Commencement: 26 Feb 2024 onwards

Part time

Timing: Mon (12 - 9 pm), Tues (12 - 8 pm), Fri (12 - 7 pm), Sat (9 am - 12 pm)

Responsibilities:

• Handle walk-ins, telephone and email enquiries
• Promote centre course and provide course consultation to prospective parents and students
• Coordinating and facilitating classes
• Handle general administrative tasks pertaining to student and course registration matters
• Supervision of primary school children (primary 1 to 6) to ensure completion of daily homework, spelling, extra worksheets and conduct enrichment lessons
• Support student care programme during planned physical activities
• Responsible for new students enrollment daily.
• Follow up on sales enquiries with parents who enquire and collection of school fees
• Take attendance and assign classrooms to teachers and students
• Manage class schedules and communicate with tutors, parents and/or students on starting classes or change of timing, and any other situation that may arise
• Take photos/videos of classes for marketing collaterals and helping in creating advertising materials
• Daily clean up of classrooms and work area.
• Perform any ad hoc basis as assigned by manager

Requirements:

• Minimum GCE O' Level or any related educational level
• Minimum possess 1 year of relevant working experience in customer service or student care role would be advantageous
• Training would be provided for candidate
• Able to commit full duration of the contract (till Dec 2024)
• Must be responsible and committed
• Possess good working attitude and keen to learn
• Bilingual in English and Chinese will be advantageous (in order to follow up on sales enquiries with Mandarin speaking parents in regards with the collection of school fees)
• Proficient in Microsoft Office
• Must love children and comfortable working around them

Interested candidates are invited to apply online with a comprehensive resume. We are regret that only shortlisted candidates will be notified.

About Us!

As a Systems Analyst you are part of HDB’s IT Group to drive digital transformation. You will be part of an application development team that will leverage on innovation and technology to enable business excellence. You will have the opportunity to work closely with various stakeholders in HDB to manage, design and develop systems that support HDB’s wide spectrum of business domains.

What Will You Do?

We will provide a career, not only a job.  Your total development as an ICT professional is our focus rather than just getting a job done. There will be ample opportunities to build on your competencies with the training and exposure that we have available in the many technical platforms and range of digitalization projects we have.

You will be a Great Fit if you:

- Understand HDB’s business processes and work with users to design and develop an end-to-end solution
- Provide advice and assistance to business users in the effective use of application system and information technology
- Manage the development of the application system and ensure the project is implemented within budget and according to schedule
- Design solutions that are of quality and functional to ensure a good user experience
- Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment
- Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture
- Produce technical documentation for application systems.
- Have a keen interesting in IT / programming / system designs
- Good understanding of SDLC
- Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc

Good to Have:

- Experience/knowledge in Scrum /DevOps concepts
- Experience/knowledge in the various technologies supporting CI/CD such as Git, Maven, Jenkins, etc
- Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc
- Great Attitude to bring the best out our team
- Team Player; we work together as a team
- Autonomous & Take ownership

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Entry level applicants are welcomed to apply.

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14318028/a94bccfb-172f-1ede-b0ff-ac9a0665b26c

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement:

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

How to Apply:

Send your resume to Melody @ 8875 6003.

Melody

Masters Career Consultancy Pte Ltd

Registration Number: R2095899

EA Licence : 16C8443