Total 21,470 Full-time support analyst job vacancies in Singapore

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

Responsibilities:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.
• General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

About the Client

Our client is one of the reputed MNC in Singapore

Responsibilities

• Provide technical support for Java / Avaloq-based applications.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Analyze, identify, and resolve complex software issues.
• Debug and troubleshoot Java code to fix defects and performance issues.
• Utilize logs, monitoring tools, and other diagnostic methods to identify root causes
• Manage and prioritize incident tickets and service requests.
• Setting up complex production environments for web applications
• Escalate critical issues to appropriate teams and ensure timely resolution.
• Conduct root cause analysis and provide recommendations for preventing future incidents.
• Participate in the development and deployment of application updates and enhancements.
• Contribute to continuous improvement initiatives to enhance application support and performance.

Skills/Requirement

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in Java development and application support.Proficiency in Java, spring boot, Avaloq
• Experience in Payment Gateway integration
• Experience in Developement, Support in release and deployments
• Experience in Investigating critical production issues, daily batch issues and recovery
• Strong experience in Java, springboot, Kafka, Avaloq Scripting, Maria DB, Microservices

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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We are looking for a self-driven and motivated candidate to join our team in the delivery, support and maintenance of the Trading & Clearing Systems.

Responsibilities

• Working closely with various stakeholders, including solution vendors and platform specialist to deliver changes into production.
• Ensuring compliance for all internal controls and standard operating procedures. This will involve fixing vulnerabilities, extracting evidence for audits and maintaining system hygiene.
• Performing application recovery, non-functional testing, application verification and monitoring.
• Identifying break points, securities vulnerabilities, application anomalies and performing application troubleshooting.

Qualifications

• Bachelor's degree in Computer Science or Engineering from a reputable university;
• At least 4 years of working experience as System Analyst or IT Operations Analyst;
• Demonstrated competency in Linux, Windows Operating System and FIX protocols;
• Experience operating Cloud systems;
• Ability to write shell/python/SQL or power shell scripts;
• Good verbal and written communications skills;
• Operation and Production-first mindset;
• Ability to work on weekends and after office hours.

Location: Central

About the Role:
Ideal for someone who can work independently once tasks are handed over. While the role primarily involves recurring duties, there may be opportunities to support the team with new tasks as they arise.

Key Traits We’re Looking For:

• Independent and reliable, with the ability to handle tasks autonomously.
• Team players who are adaptable to supporting the team with evolving tasks.

Key Responsibilities:

• Portfolio Oversight: Support the daily management of portfolio activities across various asset classes.
• Operations Support: Handle compliance, documentation, and operational processes related to investments.
• Committee and Reporting Support: Assist in preparing presentations and reports for decision-making committees.
• Risk Monitoring: Support compliance and risk management processes, including analytics and monitoring activities.
• Trade Execution: Assist in executing trades across various financial instruments, such as bonds and market instruments.
• Team Coordination: Collaborate with team members to ensure timely and efficient completion of tasks.
  

Requirements:

• At least 5 years of experience in a similar role or a degree in a quantitative discipline.
• Proficiency in Bloomberg.
• Experience working with custodians and external managers.
• Knowledge of VBA, pivot tables, and advanced Excel functions is a plus.
• Familiarity with fixed income instruments is advantageous.
• Enjoys routine work, is a team player, and demonstrates attention to detail and meticulousness.

What We Offer:

• A stable role within a supportive and collaborative environment.
• Opportunities to apply and develop your expertise in investment operations.
• Exposure to portfolio management and risk oversight.

Interested candidates, please send in your updated resume in MS Word format to [email protected]

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

As an Operational Control Analyst for the Asia Rice Platform, your role is to be a key financial partner to the platform, and be primarily responsible for timely reporting, monitoring and analysis of the Business Results and Exposures. You are required to understand the trade flows, strategies and to produce commentary and analysis as and when required. You will be responsible for the monthly closing process and working closely with near-shore Accounting. You will also be involved in IT and Process Improvement/Efficiency projects, and play an important role from a business operations perspective, collaborating closely with multiple stakeholders such as Commercial team, Execution team, Finance team, IT team who may be stationed across different countries.

Main Responsibilities:

• Prepare, monitor and analyse the Trading Positions, Weekly P&Ls, FX Exposures, Cashflow Forecast for the Asia Rice businesses
• Provide commentary and analysis on Desk/Platform performance
• Keep abreast of business strategies, operations, and market news to be aware of risks on business results or misconducts
• Prepare regular updates on landing for current FY and budget process for upcoming FY
• Provide any ad-hoc analysis upon Platform/Region’s request to support business decision making
• Liaise with Near-shore Accounting team to ensure accurate month-end closing in accordance with internal deadlines and reporting requirements
• Collaborate and communicate with stakeholders from other departments such as Commercial, Execution, Finance and IT team
• Propose/Champion/Participate/Collaborate with colleagues in other Departments in business process improvement initiatives or regional projects to align/streamline processes in line with LDC’s Trade to Cash Principles

Experiences:

• 2-3 years of experiences in Product Control/Business Analysis/Management Accounting/Audit
• Working knowledge of Financial Markets, in particular Commodity and Foreign Exchange Markets
• Highly proficient with Microsoft Excel
• Knowledge of SQL and PowerBI is a plus
• Strong analytical skills with a keen eye for details
• Good business sense with high level vision
• Ability to identify/control weaknesses and implement process improvements
• Strong verbal and written communication skills, ability and willingness to interact effectively with all levels of employees & management
• Ability to handle/ prioritize multiple responsibilities
• Ability to work in a fast-paced environment
• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues
• Flexibility on working hours during periodic closings

Academics:

•  Degree in Business/Accounting/Economics or related field of study

* Location: Bedok

* 5days work

* MNC company

* Basic + AWS + VB

Job discription:

• Achieve sales objectives within product range or assigned districts.
• Pursue sales leads, conclude orders, and initiate internal sales process and logistics.
• Provide technical solutions to Consultants prior to tender calling
• Understanding of local Codes for Vertical Transportation System
• Attend tender interviews
• For secured contracts, to attend project meetings as & when required
• Handle variation orders
• Money collection
• Visits to customers

Requirement:

Diploma / Degree in any fields.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

*Seeking for an Application Support with minimum 5 years of experience handling Openlink Endur CTRM applications and supporting entire trade life cycle with knowledge in SQL and other programming languages e.g. .Net/JAVA/Python*

THE COMPANY

Poised with solid growth plans, the company is expanding their foothold in the market. Currently, the company seeks for an Application Support to be part of their IT team.

JOB RESPONSIBILITIES

• Provide IT support for all CTRM system, system interfaces, Trading and risk modules/applications or in-house developed systems
• Deep dive into analysis of problems
• Resolves issues faced
• Report on current issues and inform/escalate problems
• Participate in other IT projects
• Work closely with other business and internal/external stakeholders e.g. IT vendor/IT team etc.

JOB REQUIREMENTS

• Degree in IT/Information Security/Computer Science or any other relevant education
• Minimum 5 years of experience handling CTRM applications (Openlink ENDUR CTRM is preferred) and supporting entire trade life cycle
• Knowledge in Endur OpenJVS programming, SQL and other programming languages e.g. .Net/JAVA/Python
• Independent, highly analytical, proactive and has good communication and interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• possess at least one (1) of the following certifications or their equivalent:

o Microsoft 365 Certified: Modern Desktop Administrator Associate

o Microsoft Certified: Azure Administrator Associate; and

o Microsoft Certified: Azure Security Engineer Associate.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

• Customer service includes responding to questions and requests from clients, giving details about goods and services, and handling grievances.
• Transaction processing includes accepting orders, completing applications and paperwork, and managing returns and reimbursements.
• Customer interaction documentation includes keeping track of questions, requests, answers, and follow-up activities.
• Escalating problems: Making necessary phone calls to additional team members or departments
• Keeping track of client information, including updating databases and guaranteeing client satisfaction
• Customer feedback reporting: Providing reports on concerns and feedback from customers
• 5.5 working days

This advertisement is recruiting for two positions of Administration Support Service.

If successfully selected, you will be seconded to MOE secondary school located in Tanglin.

Contract Period: From 1 January 2025 to 31 December 2025

Personnel to be deployed at the following hours:

One Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30min lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 30min lunch break

And other personnel to be deployed at the following hours:

• Mondays to Wednesdays, Fridays: 8:00am to 5:00pm, inclusive of 30min lunch break
• Thursdays: 8:00am to 4:30pm, inclusive of 30min lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays
• Any change in reporting time will be subject to mutual agreement

The service required are set out as follows :

Provide administrative support to the Authority, duties will generally include:

• General administrative tasks such as typing, printing, checking and filling, issuing of items in school, etc.
• Attend all general queries, e.g. telephone and walk-in queries.
• Data entry.
• Assisting in events e.g. logistics matters.
• Perform any other administrative duties assigned.

The personnel shall minimally have the following qualifications, skills and experience:

• At least 2 years of experience in administration.
• Past experience in school admin and/or customer service.
• Proficient in MS Office applications.
• Effective communication skills.

This advertisement is recruiting for the position of Receptionist with Administration Support.

If successfully selected, you will be seconded to MOE secondary school located in Barker Road.

Contract Period: From 1 January 2025 to 31 December 2025

Option to Extend: for a further period of 1 Jan 2026 to 31 Dec 2026

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:15pm, inclusive of 45min lunch break
• Fridays: 7:00am to 3:45pm, inclusive of 45min lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

Provide front desk support to the General Office:

• Administrative duties will generally include:

1. Manning the front desk to answer queries from public, parents and students
2. Handling of incoming and outgoing letters, packages, and deliveries
3. Handling all incoming calls to the school
4. Issuing of Graduation Certificates and Academic certificates to students
5. Updating students’ and staff attendance
6. Maintaining internal facility bookings in the Campus
7. Maintaining school internal calendar
8. Assisting in the photocopying of school materials
9. Assisting in the transport arrangements/confirmation for CCA and/or events
10. Assisting in office admin such as updating organisation chart and honour rolls, office equipment maintenance, ordering fruit baskets, preparation/setup of events venue, replenishing first aid box, stationery, sanitisers, tissue boxes etc
11. Attending to emergency cases by calling for emergency ambulance services when directed
12. Any other duties assigned by Admin Manager or supervising officers

The personnel shall minimally have the following qualifications, skills and experience:

• GCE 'N' Level Certificate or equivalent and above (education certification may be offset with relevant work experience)
• Good interpersonal, communication, analytical and negotiation skills
• Ability to multitask, work both independently and as a team
• Candidates must have at least 1 years of relevant working experience

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Summary:

• Responsible for providing Application Support in all stages of the Information Team Management (>5 people across regions)
• Capability to resolve incidents & minimize downtime by effectively managing & escalating issues through different support levels.
• Maintain high-quality support by implementing best practices and continuous improvement processes.

What you'll do:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

• Responsible for providing Application Support in all stages of the Information Technology (IT) application life cycle related to Sourcing / Retail organization;
• Responsible for handle change requests, Service request and Incident tickets; ensuring proper ownership and closure of these request/tickets
• Responsible to create and secure appropriate approvals for planned and ad-hoc system changes
• Perform escalation procedures to senior levels, annual capacity planning & ensure high availability of system up-time
• Collaborate with Business Analysts, Architects, Application delivery teams to drive ITIL best practices through Agile methodology
• Confirm / Follow Service Level Agreements (SLA) with users, which includes the level of application support maintenance
• Create documentation of the support services to be delivered based on each application’s functionality
• Ensure Project Transition into Business As Usual follows the gate review
• Manage the vendors service quality, support standards in accordance to corporate policies and agreed SLA guidelines
• Formulate a problem solving & decision-making approach to handle issues for a given application’s issues.
• Assess the need of training and plan for training sessions
• Prepare & Present Weekly and Monthly Reporting keeping teams accountable for their tasks
• Support IT audit activities when required / Maintain clear visibility of Active User Account / Password guidelines & Roles assignment
• Strong team player managing a team of 6 people across regions

What you'll need:

• Degree in Engineering, Computer Engineering/Science or Information Technology
• At least 7 to 9 years of relevant experience in Application Support and Operations
• Experience with PLM is required (Centric Software, CBX, Bamboo)
• Experience in Sourcing operations/ Retail environment is a bonus
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk
• Experienced with ERP ( SAP, PLM, Inhouse bespoke Applications ), Reporting domains
• Excellent team player with the ability to communicate across all levels within the organization
• Positive attitude & able to work under pressure;
• Managerial experience required
• Excellent technical troubleshooting & problem solving skills
• Good level in English is a must
• Strong interpersonal & communication skills.

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
AM shift: 9.30am to 6pm

PM shift: 1.30pm to 10pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $11.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

Cookery Room / Kitchen (Main Duties)

• Assist in placing order for food and ingredients.

• Assist in receiving and storing food supplies in both kitchens.

• Assist in preparation of ingredients prior to the start of the practical lessons.

• Mop and clean the floors of both kitchens daily to remove oily/greasy stains.

• Assist in the setting up and sorting of kitchen equipment and utensils.

• Assist in maintenance of perishable food supplies and items with expiration dates.

• General maintenance of cleanliness for both kitchens and to prevent accumulation of dust.

• Cleaning the refrigerators in both kitchens periodically

• Wash, dry and keep kitchen equipment and utensils used by teachers for lesson demonstration to students.

• Stow away crockeries and utensils previously left to dry.

• Cleaning of sink and window ledges, storage shelves and cupboards periodically.

• Tidying up the kitchen floors, sinks and centre tables after each practical lesson.

• Machine wash, dry, fold and neatly store dish cloths and tea towels used during practical lessons.

• Final check that safety valves are turned/switched back to neutral positions at the end of the day.

Maintain neatness of utensils in shelves, cupboards, cabinets and drawers.

Cookery Room / Kitchen Stock-Check Duties

• Replace broken glassware from stock and be responsible for all equipment used in the teaching of Food & Consumer Education (FCE) / Food & Nutrition Science (NFS) lessons.

• Keep a stock-book and breakage record to indicate necessary item replacement.

• Prepare an inventory stock-list annually for the annual stock-take exercise.

Operations Support Duties

• To assist in cleaning special rooms and cabinets/cupboards and shelves and instruments/equipment or apparatus as deployed by the Operations Manager

• To help with emergency duties in the movement of resources, tables and chairs and simple logistics as required by the Operations Manager

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

-Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
10am to 6pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $12.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

We are looking for a detail-oriented and analytical Business Analyst specializing in Payment Frauds to join our team at Unison Consulting Pte Ltd. In this role, you will be responsible for analyzing and evaluating payment fraud incidents, identifying vulnerabilities in payment systems, and implementing solutions to enhance the security and integrity of payment processes.

Fraud Detection and Analysis:

• Analyze payment fraud patterns and trends to identify potential risks and vulnerabilities.
• Conduct detailed investigations into fraud incidents and document findings and recommendations.

Requirements Gathering:

• Collaborate with business stakeholders and cross-functional teams to gather and document requirements related to payment fraud prevention.
• Define functional specifications for fraud detection systems and tools.

Solution Design and Implementation:

• Work closely with technical teams to design and implement fraud detection and prevention solutions.
• Support system testing and user acceptance testing (UAT) to ensure solutions meet business requirements.

Reporting and Documentation:

• Prepare reports and dashboards to communicate insights, trends, and metrics related to payment fraud.
• Document processes, workflows, and best practices for fraud prevention.

Stakeholder Communication:

• Engage with internal and external stakeholders to provide updates and gather feedback on fraud management initiatives.
• Conduct training sessions and workshops to raise awareness of payment fraud and prevention measures.

1. Corporate Banking
2. Knowledge of scams and their modus operandi
3. Payment Fraud
4. Internet Banking
5. Regulatory and compliance around online payments

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible developing, implementing, and maintaining data governance frameworks and risk management strategies to ensure the integrity, confidentiality, and availability of our organization's data assets. This role requires understanding of data governance principles, risk management methodologies, and regulatory compliance requirements.

Data Governance Framework Development:

• Develop and implement data governance policies, standards, and procedures to ensure data quality, consistency, and security.
• Establish data governance frameworks and best practices to manage data assets effectively.
• Collaborate with cross-functional teams to define data ownership, stewardship, and accountability.

Risk Management:

• Identify, assess, and prioritize data-related risks and develop mitigation strategies.
• Conduct risk assessments and impact analyses to evaluate potential threats to data integrity and security.
• Monitor and report on data governance and risk management activities to senior management.

Regulatory Compliance:

• Ensure compliance with relevant data protection regulations, such as PDPA, GDPR, and other industry-specific standards.
• Develop and maintain documentation to demonstrate compliance with regulatory requirements.
• Stay up-to-date with changes in data protection laws and regulations and update policies accordingly.
• Provide advises on data related incidents and escalations as necessary

Data Quality Management:

• Implement data quality management processes to ensure the accuracy, completeness, and reliability of data.
• Develop and maintain data quality metrics and dashboards to monitor data quality performance.
• Collaborate with data owners and stewards to resolve data quality issues and implement corrective actions.

Training and Awareness:

• Develop and deliver training programs to educate employees on data governance and risk management principles.
• Promote a culture of data governance and risk awareness across the organization.
• Provide guidance and support to data owners and stewards on data governance best practices.

Stakeholder Engagement:

• Work closely with business units, IT, legal, and compliance teams to ensure alignment on data governance and risk management objectives.
• Facilitate data governance committees and working groups to drive data governance initiatives.
• Act as a liaison between business and technical teams to address data governance and risk management concerns.

Who we are looking for:

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 4-8 years’ working experience
• Relevant experience in Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions
• Experience in working in a diverse organisation and across front to back business processes

Professional Qualifications

• Knowledge of tools and techniques of data governance
• Knowledge of tools, techniques and processes for gathering and reporting data

Education

• Degree holder of any business/ financial related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Summary

We are looking for a Business Analyst to work on Asset and Liability Management (ALM) Digital projects for a leading bank.

Mandatory Skill-set

• Degree in Banking, Financial Engineering, Computer Science or related discipline;
• Has 3+ years of relevant experience in the business analysis;
• Understanding and experience in the area of ALM Risk, including Liquidity Risk and Interest Rate Risk;
• Proficiency in SQL and Excel;
• Prior business analysis experience in interfacing between IT Teams and end Users;
• Translate business requirements into documents that can be used by IT Teams for the development of systems solutions;
• Strong interpersonal, communication, presentation, analytical, and problem-solving skills.

Desired Skill-set

• Knowledge of LCR, NSFR, MCO and IRRBB;
• Prior experience in implementing or managing an ALM Risk System;
• Knowledge of machine learning and AI usage.

Responsibilities

• Gather, collate, and analyze requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems;
• Perform impact analysis of enhancement requests on existing processes;
• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements;
• Plan, schedule, and execute deliverable objectives from initiation till successful implementation within agreed timelines;
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables;
• Perform User Acceptance Testing, Regression Testing, Simulation Testing, and Live verification to ensure system deliveries meet requirements and objectives;
• Formulate a Roadmap for ALM Risk Systems that continually addresses existing and potential business needs;
• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Our client, located in the Central of Singapore is looking to hire a Senior Financial Planning Analyst, reporting to the Financial Planning & Analysis (FP&A) Manager. This position will be responsible for the monthly management reporting, forecasts and annual budget process.

Key Responsibilities:

• Participate in the annual Plan and quarterly forecasting process, prepares data to support projections, and input data into budgetary system to ensure Plan / forecast is reported correctly within the financial reporting system.
• Prepares monthly management reports and conduct monthly business reviews with commercial team.
• Measure actual performance results against forecast/plan and identify issues that require further action and highlight areas of business unit underperformance.
• Partners with commercial stakeholders and provide meaningful insights on APAC results. Consolidate data to identify trends, cost drivers and other key performance indicators (KPIs) relevant to the business.
• Lead financial analysis for post-launch performance of new products and price-volume analysis.
• Develop revenue, margin, and pricing reports using Business Intelligence databases and Power BI to support decision-making for the APAC management team.
• Consolidate and analyze Business P&L statements on a monthly and quarterly basis including revenue, margins, operating expenses, and conduct ad-hoc analysis or projects as needed.
• Collaborate with functional leaders in cost centers and marketing to monitor and analyze operating expenses (OPEX) and headcount.
• Support the annual cost roll process and collaborate with APAC countries to ensure accurate costing at the SKU level.
• Continuously improve processes to enhance accuracy and efficiency in financial reporting and analysis.
• Lead ad-hoc projects, offering valuable insights and technical expertise in financial planning and analysis (FP&A)

Education & Experience:

• Certified Accountant with a degree in Accounting or a related field.
• At least 7 years of relevant experience in similar roles, preferably within a MNC
• Good commercial sense with keen understanding of business dynamics.
• APAC exposure in an MNC environment preferred and good understanding and experience with Oracle Hyperion, PBCS, and advanced Microsoft Excel skills.
• Proficiency in Microsoft VBA, PowerPoint, SAP, Power BI, and Business Intelligence tools is advantageous.
• A team player who works effectively both independently and within a fast-paced, results-driven environment.
• Self-motivated, detail-oriented, and proactive in problem-solving.
• Strong financial acumen with the ability to think analytically, communicate clearly, and present reports and ideas concisely.
• Excellent written and verbal communication skills in English
• Ability to manage tight deadlines and handle ad-hoc requests.

Company Description

The ITSEC Group is one of the leading cybersecurity groups in the Asia Pacific region, with offices in Singapore, Jakarta, Dubai, Melbourne & Bangkok. We specialize in providing comprehensive cybersecurity solutions to businesses across various industries. With a strong focus on innovation and cutting-edge technologies, we are committed to protecting our clients from evolving cyber threats.

Role Description

This is a full-time on-site role for a SOC L1 Analyst located in Singapore.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents

• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents

• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).

• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.

• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.

• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.

• Perform Vulnerability Management leveraging on MVMS.

• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.

• On boarding of subscribed servers and infrastructure devices to MVMS.

• Provide supporting documents for audits.

• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.

• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies

• 2 years of experience working in a security operation, incident response, vulnerability management or related field.

• Demonstrated experience in network security, server security, endpoint security, web security etc.

• Strong knowledge of security principles, technologies, and industry best practices.

• Experience with log analysis, malware analysis, and network traffic analysis.

• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.

• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.

• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.

• Independent and capable of working in a high-pressure environment.

• Willing to work in rotational shift environment (including weekends and night shift).