Total 3,104 support analyst job vacancies in Singapore

Responsibilities:

• Assist in the completion of bespoke investor reporting – quarterly and ad-hoc.
• Internal reporting including investment overviews, valuations, dry powder and various analytics.
• Updating the database of service providers.
• Updating the sustainability database and the Green Certifications database for the flagship APAC fund.
• Support the GRESB 2025 submission process through data collection and coordinating tenant surveys.
• Assist with the annual MSCI data collection and submission.
• Assist with the annual MAS survey submission.

Requirements:

• Degree with at least 3 years relevant experience

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24950

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

OUR IMPACT

Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the globe. Alongside this integral service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Behind every trade executed, every new product launched, every market entered, and every transaction completed is an Operations team that develops the foundational processes and controls that make our business flow.

Asset Servicing is a Global Markets Operations business unit responsible for the management of Voluntary Income and Corporate Actions events across the globe for both equity and fixed income products. Areas of focus include event creation, reconciliation, instruction, entitlement distribution, and dedicated client service. The Asset Servicing role requires a professional with deep Operational expertise and proven experience in managing and developing complex and high-risk functions.

YOUR IMPACT

A successful candidate would focus on the day-to-day oversight of a regional team, collaborating with other groups across the globe, and with the opportunity to work cross-function. There is a wealth of knowledge to be gained from the diversity of the markets, events and products covered by Asset Servicing on a day-to-day basis, along with a unique opportunity to interact heavily with various businesses and operational units across the firm.

DESIRED SKILLS & EXPERIENCE

We are searching for an experienced Operations professional to join the Prime Services Operations unit in one of several global locations as an Asset Servicing Analyst. Responsibilities include:

Communications – Demonstrate great interpersonal skills and ability to develop strong relationships with key stakeholders

• Articulate issues clearly and communicate effectively with all levels of the organization (analyst to managing director)
• Influence others and express alternative views and rationale for a course of action
• Listen well and be receptive to others’ ideas and suggestions, encouraging open and collaborative dialogue among team members

Functional & Technical Expertise – Leverage deep technical expertise to resolve challenging issues

• Possess robust industry and market trend knowledge and experience, and take initiative to broaden skill set
• Exhibit strong analytical skills with an ability to understand complex workflows and become the go-to expert within stakeholder community
• Deliver day-to-day issue resolution through effective time management, prioritization and multi-tasking

Innovation – Contribute to the definition, review, and execution of Global Asset Servicing Strategy

• Enhance the control environment through business intelligence-related initiatives to increase scalability, adapt to regulatory changes, and deliver creative solutions to clients
• Identify and deliver functional enhancements in processes and/or core tools and technologies that will improve divisional leverage
• Demonstrate ability to identify and leverage solutions used by other teams, and foster a culture of innovation in which the more junior population is encouraged to seek creative solutions

Client Focus – Deliver consistent client service through partnerships with other teams and divisions

• Effectively handle challenging requests, and build trusting, long-term relationships with clients
• Appreciate key client strategies and proactively manage and articulate the impact on the team and function using BI/analytics and empirical data

Risk Management – Partner with regional management team to provide effective oversight of key Asset Servicing Functions

• Challenge existing risk and control framework and the status quo to further reinforce the control environment
• Proven ability to effectively manage operational risks and develop control enhancements
• Contribute to and drive technical and operating environment risk review
• Provide guidance and advice from a risk and control perspective to ensure the proper remediation of risk arising from new products, business, migrations, etc.

Management, Leadership & Culture

• Partner with an Executive Director to build a resilient and motivated team by promoting diverse perspectives, providing transparent feedback, and offering career coaching
• Assume accountability and ownership of complex situations, offering own expertise to influence outcomes

PREFERRED QUALIFICATIONS

• Prior experience with Asset Servicing in a global market or another securities-related function
• Sees the big picture and keeps current with emerging business, economic and market trends
• Works intensely towards extremely challenging goals and persists in the face of obstacles and setbacks
• Strong team player who collaborates readily with others within and across teams
• Encourages other team members to participate and contribute, and acknowledges others' contributions
• Forward-thinker who anticipates questions, plans for contingencies, and identifies clear objectives
• Improves current processes and develops creative solutions that are grounded in reality and have practical value
• Influences outcomes by taking a position on issues and presenting sound, persuasive rationale for ideas

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

About the Role:

We are seeking a skilled Business Analyst with a strong background in CRM implementation and enhancement projects. You will act as the bridge between business stakeholders and technical teams, ensuring CRM solutions align with organizational goals.

• Working Hours: Mon-Fri
• Job Type: Contract (one-year)
• Salary Package: up to $8000 (basic) + AWS

Key Responsibilities:

• Gather, analyze, and document business requirements for CRM systems.
• Collaborate with stakeholders to design CRM solutions that improve customer engagement and operational efficiency.
• Lead workshops and facilitate discussions to understand business needs and process gaps.
• Translate business needs into detailed functional and technical specifications.
• Support project delivery by managing timelines, scope, and deliverables.
• Conduct user acceptance testing (UAT) and provide training to end users.
• Ensure CRM solutions comply with industry standards and best practices.

Requirements:

• Over 5 years of experience in a Business Analyst role with a focus on CRM projects.
• Proven expertise in CRM platforms (e.g., Microsoft Dynamics CRM, Salesforce, or others).
• Strong knowledge of process mapping, gap analysis, and requirements gathering.
• Familiarity with Power Platform, Power Automate, or related tools is a plus.
• Excellent communication, stakeholder management, and problem-solving skills.
• Bachelor's degree in Business, IT, or a related field.

What We Offer:

• Competitive compensation package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

1. Conduct complete category analysis and deep dive on their performance by analysing category data to derive consumer trends , opportunistic upsides and areas for continous improvement.

2. Based on data driven conclusions provide insights and recommend actions to take.

3. Evaluate promotion data results and its effectiveness to derive decisions to support better future promotion activitis

4.Present sales data and trends and insights in weekly sales meetings to stakeholders.

5. Expert users in MS Xcel , MS office and other Generative AI tools in the marketplace for effective communication of sales data.

THE ROLE

• Produce daily P&L reports and consolidate all trade book reports, ensuring its precision, consistency and integrity
• Resolve queries from traders or other departments relating to P&L impacting topics
• Raise queries to traders when proposed booking changes or business practices are unclear
• Bring awareness and understanding to the impacts of deal changes or bookings to different departments, considering how it will impact them
• Validate physical commodity and derivative deal entries ensure an accurate valuation within our ETRM
• Ownership of maintaining price curves and associated calendars
• Understand the different funding requirements for futures and forwards and how it impacts various stakeholders
• Maintain relationship with clearing brokers and clearing banks
• Monitor trading activity; highlight and report unusual activity.
• Support Market and Credit risk monitoring
• Ability to calculate the impacts of IR and FX on P&L, working with the Treasury team to ensure the impacts are expected and hedges are correct or executed when required
• Support Finance in month-end financial closing processes explaining any provision requirements for the business
• Summary reporting (e.g., weekly, monthly) on key analytics
• Synergize with other teams based in London to add value to each other’s tasks as well as gaining a greater insight for colleagues based in Singapore
• Propose and implement innovative, more accurate and more efficient processes and calculation methods
• Ownership of the Contract and confirmation management for financial trades

REQUIREMENTS

• Bachelor’s Degree in Economics/ Finance or quantitative focused
• 3 to 5 years of relevant work experience within an energy or commodity trading environment
• Good understanding and experience in data analytics and visualization tools – e.g., Power BI, Tableau, Alteryx and/or Python
• Knowledge in GARP ERP or GARP SCR will be an added advantage.
• Able to support the team based on UK calendar on rotational basis
• Confident and clear communication style – ability to deliver ideas, ask for explanation when unsure and challenge others when best compliant practice is not applied
• Able to work logically, quickly, and accurately while handling multiple tasks
• Comfortable with large data sets
• Commercial awareness - Adaptive approach to problem solving
• Organise workloads and manage delivery/expectation of front office

Responsibilities

• Building and maintaining detailed company models as directed by the PM
• Conducting compliant industry and company-specific research – performing channel checks and diligence on specific stocks and industries as directed by the team
• Attending conferences and compliance approved industry events
• Building relationships with the relevant sell side research analysts and salespeople
• Committing your daily efforts to the highest levels of ethics, professionalism, integrity, and excellence
• Ensuring the accuracy and quality of all of your recommendation materials
• Supporting fundamental research into companies, industries, and sub-sectors
• Reporting on topics such as general economic and industry-specific developments and trends
• Assisting your team in innovating and creating unique investment strategies
• Committing to the highest ethical standards

Requirements

• 3 years experience in covering Japanese internet and consumer services stocks
• Ability to get up to speed on companies and generate ideas independently
• Japanese Speaker is strongly preferred due to coverage
• Open to buy-side (Long Only, Hedge Fund) and sell-side (Equity Research) candidates

Your new company

You will be working with one of the regional leading technology consulting companies in Singapore.

Your new role
As Business Analyst, you will be responsible for:

• Collaborating with stakeholders to gather and document business requirements
• Conducting detailed analysis of business processes and recommending IT solutions
• Liaising between IT teams and business units to ensure alignment and effective communication
• Developing and maintaining project documentation, including specifications, workflows, and user manuals
• Assisting in system testing and user training to ensure successful implementation
• Providing ongoing support and troubleshooting for implemented solutions

What you'll need to succeed

• Bachelor's degree in Information Technology, Business Administration, or a related field
• At least 3 years of proven experience as an IT Business Analyst or similar role
• Project experience in Government project, especially application projects will be highly valued
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Familiarity with Agile methodologies and Cloud technology is a plus

What you'll get in return

In return, you'll be part of an organization who values their employees. You will get the opportunity to work with one of the highly valued healthcare projects. You will also be compensated with attractive remuneration package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Digital Transformation, Projects & Change, please contact us as well.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description of the Role

The Finance analyst, will have the responsibility for ensuring financial reporting and anaylitics integrity for the Singapore legal entity, including Asia Partnership market, Singapore In Market Company, Regional HQ fixed costs. This also includes pricing maintenance in line with strategy through constructive analysis and be responsible for budgeting, forecasting and analysis for both P&L and Cash Flow.

Key Responsibilities and Activities

Commercial FP&A supporting corporate deliverables (RB/Fcst/SBP/Bud for P&L):

• Be responsible for the creation and maintenance of templates/models for the budgeting and forecasting.
• Analysing and providing business insights into the performance of the Singapore In Market Company and the Asia Partnershop markets.
• Ensure RB/Fcst/SBP/Bud submitted on time and accuracy in group reporting systems.
• Pricing maintenance includes transfer price request between legal entities, liasing with Group Tax finance and finance colleagues in other legal entities.
• Creation of regular reports for key stakeholders for use in the monitoring of Singapore legal entity P&L.
• Provide analytics to track the key drivers of performance by customer and brand activities to ensure key message are translated in reporting/forecasting decks.
• Full ownership of deferred discount analysis and reconciliation process including presentation to sales team and senior management.
• Engaging actively with Marketing Director to support with A&P management through the year

Accounting Finance securing Singapore Legal Entity financial integrity for P&L and Cash Flow:

• Working with GBS Accenture team to manage timely month-end group reporting and submissions.
• Preparation and review of P&L and overheads reports as well as detailed variance analysis.
• Support in providing documentation for all areas of accounting and statutory reporting.
• Preparation and distribution of monthly management pack.
• Support Finance director in providing:Review weekly excise and N30 with supply chain for timely submissions to ATO/ACS.
  Review and submission of monthly BAS (GST, PAYG, WET, FBT instalment).
  Reconciliation and reviewing FBT submission in conjunctions with KPMG.
  Quarterly tax calculation and year-end tax preparation with KPMG.
  Treasury management.
  Annual insurance renewal coordination
  

Reporting relationship

The Finance Analyst reports to the Singapore Finance Director and works closely in the capacity of a Business Partner with the commercial team and other key stake holders.

Experience Required, skills & Attributes

• Minimum 3 years’ experience, ideally working in an Audit Firm
• Degree in Commerce/Accounting/CPA
• Experience in Liquor industry preferred, FMCG essential
• Strong analytical and financial modelling skills
• Entrepreneurial and solution-oriented mindset
• Strong relationship skills
• High attention to detail
• Be comfortable with a multi-cultural environment
• Proven ability to work across functions, carry out data analysis, identify trends, develop commercial options to address commercial issues
• Ability to challenge status quo
• Advanced excel skills a must, macro experience advantageous.
• Good knowledge of SAP BI/APO/BPC/BW
• Excellent knowledge of Microsoft Power Pivot and Power Query essential

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.

Job Responsibilities

The candidate (Test Engineer) is responsible for the end-to-end testing activities of an integrated e-payment system. The primary responsibilities would include carrying out the activities in the testing lifecycle, including test planning and analyzing business and system requirements.

The candidate will also be responsible:

• Preparing the test environment and designing and developing the test cases.
• Preparing the test environment and executing the test procedures.
• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.
• Create traceability to requirements, analyze gaps and address them.
• Logging and tracking defects to closure
• Conducting test reviews with internal and external stakeholders.
• Perform root cause analysis for production and user acceptance defects and address test gaps to ensure test efficiency.
• Develop design documents and user manuals that effectively describe and provide clear instructions on the test automation solution to the end users, including testers and stakeholders.

Requirements:

• Tertiary qualification in Information Technology or Engineering
• Knowledge of testing and developing test automation solutions involving devices (UI-based or embedded) and/or back-office systems with familiarity with the full system development lifecycle from requirement, and development, to testing and deployment;
• Good written and verbal communication skills;
• Able to work well both independently as well as in a team;
• Knowledge of diverse test execution phases (Agile testing, System Testing, System Integration Testing, User Acceptance Testing);

About Spare Parts 3D

Spare Parts 3D, headquartered in France with offices in Singapore, leverages 3D printing to simplify and decarbonize supply chains. Using our proprietary DigiPART™ software, we digitize spare parts inventories for industry leaders in sectors like O&G, petrochemical, transportation, and semiconductor, enabling parts production anywhere with minimal lead times. Our technology reduces costs associated with technology transfer and warehousing, creating a shorter, more efficient supply chain.

If you’re ready for a challenge in a high-tech, fast-evolving sector, apply now!

Responsibilities

As part of a customer-focused project structure under the leadership of our Head of Engineering, you will support DIGIPART development across all data-related aspects, from preparing large data sets to integrating and analyzing data in DIGIPART. Your key responsibilities will include:

• Prepare and enhance large data sets by collating information from ERP, PLM, and various sources.
• Conduct data labeling, cleaning, and validation to ensure quality.
• Structure and integrate both structured and unstructured data into DigiPART databases.
• Perform data audits, identify errors, and produce diagnostic reports.
• Meet project deadlines by completing tasks on time.
• Identify and resolve root causes of data quality issues, providing feedback for product improvement.
• Develop new processes to identify and leverage data improvement opportunities.
• Collaborate with cross-functional teams to support DIGIPART enhancements.

Education and Experience

• Bachelor's degree in Accounting, Business Administration, Engineering, or a related field.
• At least 2 years of experience in data science, analytics, or a similar role (preferred).
• Willingness to undergo training in 3D printing applications and DigiPART software.

Knowledge and Skills

• Experience with data analysis tools like Python, or Power BI is required.
• Professional fluency in English; proficiency in French is a plus.
• Strong ethical standards, integrity, and adherence to compliance.
• Skilled in handling large amounts of data and identifying actionable insights.
• Adaptable and resilient, capable of navigating a dynamic, fast-paced environment.

Application Note

Only shortlisted candidates will be notified.

ERP Business Analyst

Responsible for analysing business processes, identifying opportunities for improvement, and implementing ERP solutions that enhance efficiency and productivity. The role requires a deep understanding of ERP systems, excellent analytical skills and the ability to collaborate effectively with various stakeholders.

RESPONSIBILITIES

1. ERP Implementation and Support:

2. Business Process Analysis:

3. Project Management:

4. Training and Documentation:

5. Data Analysis and Reporting:

6. Undertake any other duties and projects as assigned.

REQUIREMENTS

· Degree in Business Administration, Information Technology, Computer Science, Finance, or a related field.

· 3+ years of experience as an ERP Business Analyst or similar role. Experience with finance module in ERP system upgrades and migrations preferred.

· In-depth knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics). Knowledge of business process modelling and improvement techniques preferred.

· Good to have certification in project management (e.g., PMP) or ERP systems (e.g., SAP Certified Application Associate) and familiarity with SQL and data management tools.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Proficiency in project management methodologies and tools.

· Ability to work independently and as part of a team.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Duties:

1. Responsible to ensure that operations and business requirements for core banking related initiatives are documented at the early stage of project delivery. Participate actively in requirement analysis and documentation review to better understand and clearly document business and operations requirement for core banking related initiatives.

2. Define test plan including test objectives, entry and exit criteria for UAT and test design including end to end system workflows. Engage and walkthrough test plan and designs with team to ensure UAT preparation and execution can be performed smoothly. Provide on-going support & guidance in requirement clarifications, test scripts and result reviews and defect reviews during UAT execution. Engage business to review test coverage, test scenarios and test results to ensure business and/or operations acceptances is obtained.

3. Engage & walkthrough impacts of change with Operation team to ensure process and people readiness for regular releases and project initiatives.

4. Provide consultative role for post implementation support to provide prompt issues management including investigations and resolutions of customers’ queries, feedbacks, issues & complaints.

5. Provide backup or secondary role in production parameter maintenance activities, production key custodians activities and Disaster Recovery activities.

6. Ability to ensure all enhancement deliverables are completed on time with good quality standards.

Job Requirements:

1. Possess knowledge / understanding of retail operation processess & system capabilities/functionalities

2. Strong analytical skills

3. Good interpersonal & communication (both spoken/written) skills

4. Domain knowledge: Core Banking & Retail Banking (Integrated Multi-Channel Host/Internet Banking/Mobile Banking/AS400)

5. Business Requirements Documentation/Functional Specifications Documentation

6. Good to have: Jira, Data Mapping, SQL Queries

Embark on a rewarding career journey as a Trade Operations Analyst for our client in the financial services industry.

Job Overview:

Duration: 6-12 months – highly renewable

Location: Across Singapore

This role involves providing trade support for institutional products (Cash Equity, Fixed Income, Derivatives, and Commodities), client processing, and overseeing outsourced operations. These responsibilities include trade capturing, lifecycle event processing, reconciliation, monitoring, and issue resolution, covering Fixed Income Cash, Equity, Derivatives, and Commodities. This role will engage with different teams , addressing trade queries and collaborating with the regional support team.

Responsibilities:

• Provide trade support for Institutional product range in Singapore.
• Handle trade capturing, processing, reconciliation, and exception resolution.
• Liaise with counterparties to resolve trade discrepancies.
• Monitor and process trade lifecycle events.
• Collaborate with sales and trading desks for trade-related queries and issues.
• Ensure timely and accurate trade capture and checkout.

Requirements:

• University degree with 3-5 years of experience in operations.
• Experience in trade support, preferably in Commodities or Fixed Income OTC.
• Ability to work with sales, traders, and clients.
• Strong attention to detail and risk awareness.
• Excellent communication and organizational skills.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Team Description:

System Operations Team Handling a total of 55 Core Banking Systems

Job Duties

Responsible to ensure that operations and business requirements for core banking related initiatives are documented at the early stage of project delivery. Participate actively in requirement analysis and documentation review to better understand and clearly document business and operations requirement for core banking related initiatives.

Define test plan including test objectives, entry and exit criteria for UAT and test design including end to end system workflows. Engage and walkthrough test plan and designs with team to ensure UAT preparation and execution can be performed smoothly. Provide on-going support & guidance in requirement clarifications, test scripts and result reviews and defect reviews during UAT execution. Engage business to review test coverage, test scenarios and test results to ensure business and/or operations acceptances is obtained.

Engage & walkthrough impacts of change with Operation team to ensure process and people readiness for regular releases and project initiatives.

Provide consultative role for post implementation support to provide prompt issues management including investigations and resolutions of customers queries, feedbacks, issues & complaints.

Provide backup or secondary role in production parameter maintenance activities, production key custodians activities and Disaster Recovery activities.

Ability to ensure all enhancement deliverables are completed on time with good quality standards.

Job Requirements:

Possess knowledge / understanding of retail operation processess & system capabilities/functionalities

Strong analytical skills

Good interpersonal & communication (both spoken/written) skills

Job Description

• Support on Customer Relationship Management (CRM) tools
• Assist the ASEAN sales team with ongoing analytical, administrative and operational tasks
• Manage sales reports, sales dashboards and sales process to make data access extraction more efficient
• Involve in various projects with different stakeholders to support and drive sales
• Support Preferred partner program and channel strategies
• Market research when required
• Assist in preparation of presentation slides and other ad-hoc sales activities
• Assist in other ad-hoc analytics and marketing project and tasks

Responsibilities:

• Sample storage and management
• Analytical testing and documentation of API / drug substance / drug product / finished product / Complaints / stability / packaging material samples
• Ensure all activities in compliance with cGxP, incl. data integrity
• Stability (when not centralized)
• Testing/Sample storage and management
• Analytical documentation of stability samples to cGxP standards
• Comply with all HSE guidelines
• Detect and report potential accident, risks and propose solutions
• Responsible for participating in initial training and retraining

About You:

• At least 3-4 years relevant experience in a laboratory environment in the pharmaceutical industry (quality assurance, production), QC Raw material or Analytical testing experience, aseptic technique.
• Has completed apprenticeship as a laboratory assistant or equivalent training
• Collaboration; result-oriented
• Administrative activities and GMP and HSE-compliant, efficient production and documentation of standardized tasks in the infrastructure
• Breakthrough Analysis; Being Resilient; Operational Excellence; Continuous Learning; Digital & Tech Savvy
• Laboratory equipment; Quality Control (QC) Testing; Quality Control Sampling; related industry GxP standards and processes; Laboratory Excellence; Quality decision making

Job Type: Contract

Contract length: 06 months. Option to extend/convert subject to performance review.

Normal Shift Job.

We are seeking a skilled Data Analyst with experience in customer profiling, segmentation, data extraction for business operations, and promotion analysis. This role will be responsible for analyzing customer data to support personalized marketing initiatives, optimize promotional strategies, and enhance customer engagement. The ideal candidate will have a strong analytical background, experience with SQL, and an understanding of customer behavior in the credit card industry.

Responsibilities

1. Customer Profiling and Segmentation

• Develop and maintain customer profiles by analyzing behavioral, demographic, and transactional data.
• Identify and create customer segments to support targeted marketing, retention, and engagement strategies.
• Collaborate with the marketing team to define and refine segmentation criteria to ensure accurate and actionable insights.

2. Data Extraction for Operational Support

• Perform data extraction using SQL or other query tools to support various business needs, including customer insights, campaign analysis, and business reporting.
• Ensure data accuracy, consistency, and integrity in all extracted datasets and analyses.
• Support ad-hoc data requests from cross-functional teams as needed.

3. Promotions and Campaign Analysis

• Analyze the performance of promotional campaigns and provide insights to optimize marketing strategies.
• Measure the effectiveness of campaigns and promotions across different customer segments, providing data-driven recommendations.
• Collaborate with marketing to test new promotional ideas and measure their impact on customer engagement and retention.

4. Customer Insights and Reporting

• Create and deliver regular reports on customer behavior, engagement trends, and segment performance.
• Use data visualization tools to present findings and recommendations in a clear and actionable format for business stakeholders.
• Identify trends and opportunities within customer data to improve product offerings and customer experience.

5. Continuous Improvement and Automation

• Seek opportunities to improve and automate data processes, reporting, and analytics workflows.
• Develop and enhance dashboards and analytical tools to streamline data access and support decision-making.
• Stay current with industry trends in data analytics and customer segmentation within the credit card sector.

Qualifications

• Bachelor’s degree in Data Science, Finance, Economics, Statistics, or a related field.
• Proven experience as a Data Analyst, preferably within the financial or credit card industry.
• Proficiency in SQL and experience with data visualization tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Familiarity with audit processes and regulatory compliance requirements.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred Skills

• Knowledge of data warehousing and ETL processes.
• Understanding of credit card operations and financial transaction data.
• Experience with statistical tools (e.g., Python, R) is a plus.

Key responsibilities:

System Analyst (SA) - Cards Issuing SA is responsible for the requirement analysis, effort estimation, application solution design for Cards Core Issuing application processes and related online and batch interfaces. SA documents requirements/solution traceability, functional design and works closely with functional BA, product/project managers, architects, application developers, and end-users in the development and enhancement of applications. SA also reviews detailed technical design, codes and test strategies, test results and is also responsible for defect triaging.

• Analyze business requirements and provide functional solution to business requirements

• Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

• guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

• guide testers/users in the end-to-end reconciliation process

• prepare functional solution document

• support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

• post-implementation support

• identify and raise/escalate risks to the project/processes

Key skills required:

• Mainframe – online and batch processing

• Credit Card domain knowledge

The primary focus of this position is the support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HRIS team. This position serves as a technical point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS analyst also supports HRMS upgrades, patches, testing and other technical projects as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. System Maintenance (5% of time): Assist in the review, testing and implementation of HRMS upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRMS tables. Document process and results.
2. Production Support (20% of time): Provide support for HRMS, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
3. Projects/Process Improvement (55% of time): Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll). Use project management skills in managing projects. May provide overall project management for a given HR initiative.
4. Reports/Queries (10% of time): Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
5. Training (5% of time): Develop user procedures, guidelines and documentation. Train clients on new processes/functionality. Train new system users.
6. Individual Development (5% of time): Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increase both HR knowledge and HRIS application/tools knowledge. Participate in user group meetings/conferences.

Requirements

• Min Degree in Human Resources
• Min 4-5 years of experience would be at an advantage
• Office Hours/ 5 Days
• Excellent communication skills is a must
• Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Overview

Our healthcare client is seeking a Senior Executive/Assistant Manager to support day-to-day operations at their Contact Centre, ensuring service standards, key performance indicators (KPIs), and positive experiences.

Job Responsibilities:



Market and Industry Analysis:

• Conduct in-depth research on target markets and industries, analyzing market trends, customer needs, competitive landscape, and other relevant factors to support corporate strategic decision-making.
• Track and analyze macroeconomic indicators, policy changes, technological developments, and other external factors impacting the industry.
• Prepare market analysis reports and research briefs to provide management with actionable insights.

 Internal Company Analysis:

• Analyze internal operational data to identify key drivers of business performance and potential risks.
• Collaborate with various departments to understand their strategic needs and provide data support and strategic recommendations.
• Participate in the strategic planning process, providing data-driven insights and research findings.

 Strategy Development and Evaluation:

• Assist in the development and evaluation of the company’s long-term strategic plans, including market entry strategies, product development strategies, and partnership strategies.
• Monitor and evaluate the implementation of strategic initiatives, providing recommendations for adjustments to ensure the achievement of strategic objectives.
• Contribute to the formulation and optimization of business strategies to align with the overall corporate strategy.

 Project Management and Implementation:

• Support and drive the execution of strategic research projects, ensuring timely completion and achievement of project objectives.
• Collaborate with cross-functional teams to implement strategic plans, ensuring effective translation of strategy into operational activities.
• Regularly report on project progress and propose solutions to address any challenges encountered.

 Innovation and Strategic Thinking:

• Introduce and apply advanced research tools and methodologies to enhance the depth and breadth of strategic research.
• Identify and explore new business opportunities, providing recommendations to drive company growth.
• Promote the application of innovative thinking in corporate strategy, encouraging continuous improvement and change.

Qualification

• Bachelor’s degree or higher in Business, Economics, Management, Finance, or a related field.
• 2-5 years of experience in strategy research, market research, management consulting, or a related field.
• Strong data analysis skills with proficiency in Excel, SPSS, SAS, Tableau, or other data analysis tools.
• Excellent communication and report-writing skills, with the ability to present complex analysis clearly and concisely.
• Strong logical thinking and problem-solving abilities, capable of developing effective strategies in a complex and dynamic environment.
• Self-motivated, with strong teamwork skills and the ability to collaborate effectively in cross-functional teams.
• Keen insight into industry trends, competitive dynamics, and market developments.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,000 to $4,600 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

He/she is expected to:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis and user testing
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with internal stakeholders, technology team and management staff to achieve desired results of business and user needs
• Conduct business process modelling and generate applicable scenarios for the technology functionality testing team
• Plan, execute, and oversee IT projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Collaborate with cross-functional teams, including vendors, business units, marcom, and stakeholders, to ensure project goals and objectives are met.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
• Conduct regular project status meetings, providing updates to senior management and stakeholders.
• Manage project documentation, including requirements, specifications, and user manuals.
• Serving as a liaison between stakeholders and users
• Able to translate requirements with technical team and vendors
• Carries analytical, conceptual, and agile way of thinking skills
• Strong communication and storytelling skills to work closely with stakeholders to determine acceptable solutions.
• Excellent planning, organizational, and time management skills
• Any other task as assigned

Requirements:

• Proven experience as a Business Analyst or in a similar role.
• Preferred to have project management experience.
• Strong knowledge of business process management and optimization.
• Excellent communication and interpersonal skills.
• Proficiency in requirements analysis, documentation, and user testing.
• Strong analytical and problem-solving abilities.
• Ability to work effectively with cross-functional teams and stakeholders.
• Experience with business process modeling and generating scenarios for testing.
• Familiarity with CRM systems and operational support activities.
• Exceptional planning, organizational, and time management skills.
• Proficiency in using project management and business analysis tools.
• Experience with Edutech platforms will be a plus.
• PMP (Project Management Professional) certification is preferred.

Required Experience:

· 8+ years of hands-on development experience is preferred

· Hands–on experience developing applications using Java/J2EE, with Spring / Spring boot framework.

· Hands-on experience in Spring Batch and Shell Scripting

· Should have prior experience in system analysis, design and development

· Analyze business requirements and translate them into technical specifications

· A strong hands-on development track records building integration and application utilizing a variety of technologies, development tools and database systems.

· Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.

· Good communication skills both in writing and verbally with ability to present the complex ideas or technical solution to business and/or management team.

Role Description:

As a Skincare Analyst at BeFound, you'll be a key player in our skincare education mission, emphasizing ingredient suitability and knowledge. If you find fulfilment in educating others about skincare and beauty practices, this role is for you. You'll take pride in the positive impact you make when clients witness noticeable skin improvements through your guidance.

Building lasting client relationships and transforming them into passionate program advocates who share our values and mission will be an integral part of your role. Moreover, you'll relish the continuous learning experience, gaining insights into how skin evolves with different ingredients over time.

Join BeFound and be a part of a team dedicated to making a meaningful impact on skincare education and client satisfaction!

Responsibilities:

- Be part of BeFound's mission in skincare education that focuses on ingredient suitability and knowledge

- Walk our clients on their skincare journey programs and advise products with ingredients suitable for their skin

- Market knowledge on trends, products and services in the skincare & beauty industry

- Build knowledge and data of skincare ingredients

- Plan out each client's skincare and makeup journey

- Build good client relationships and long term engagement with our clients

- Assist clients in understand their skin better with skincare ingredients through 1-1 consultations

- Create skincare database in BeFound's skincare library

- Handle customer objections and convert opportunities to sales

Requirement:

- Degree in Pharmacy or Cosmetic Science is highly preferred

- Passionate about skincare and is inquisitive about skincare ingredients

- Experience in a customer relations role is a bonus

- Experience in the skincare & beauty industry is a bonus

- A problem solver, quick witted and a team player

- Available to work on Saturdays (5.5 days work week)

- Singaporean or PR only

• Basic knowledge or understanding in Credit Card and Card Rewards processing.
• Meticulous, with an eye for detail, and able to work in a fast-paced environment to support user request and testing.
• Efficient planning skills and an ability to adhere to deadlines.
• Help to liaise with technology partners on solution, delivery timeline and User Acceptance Test (UAT) environment readiness.
• Create UAT test plan, test scope, test script and data, setup Rewards Campaigns in UAT and to perform end-to-end user acceptance testing.
• Document test results and provide test artifacts in structure format for review and walkthrough with stakeholders.
• Able to Manage UAT progress, provide timely UAT status reporting, highlight and report issues earlier, monitor issues with timely resolution, and to update business teams and key stakeholders.
• Collaborate with technology partners, business teams and operation teams on system implementation, including the preparation of instructions/parameter forms to parameter team for Rewards Campaigns setup.
• Arrange with business teams and stakeholders for live verification.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidate will be notify. Thank you.