Job Responsibilities

• Manage targeted orders and monitor delivery status;
• Attend to inbound calls from customers;
• Handling incoming enquiries, complains and feedback and resolve them in accordance with the company’s standards;
• Resolve all in scope enquiries and take appropriate escalation actions when required;
• Provide alternatives solutions with excellent customer service via phone calls and emails;
• Follow-up with customer, when necessary, in a timely manner;
• Liaise with internal department to solve customer’s issue;
• Coordinate with delivery team on orders;
• Coordinate and provide sales support to the sales team;
• Maintain proper filling system;
• To perform any ad hoc assignments as assigned by immediate superior

Job Requirements

• Meticulous and detail oriented as the job requires documentation work;
• Able to work in fast pace environment;
• Excellent telephone etiquette with passion in customer service;
• Possess initiative to respond to customers’ needs with a commitment and customer service skills;
• Proficient in MS Office
• Good team player

Please forward your resume in MS WORD FORMAT to [email protected] [email protected]

Interested application kindly state your expected salary, last drawn salary and starting date

Responsibilities and Requirements:

• Proven experience in Level 2 application support within the financial services or trading technology space.
• Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
• Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
• Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills:

• Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
• Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
• Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
• Understanding of networking protocols and data feeds and how they interact with trading platforms.
• Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
• Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
• Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

• Ability to think critically and solve complex problems, particularly in high-pressure situations.
• Proactive approach to identifying and addressing potential issues before they impact the project.
• Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

• Customer-focused with a passion for delivering excellent user support.
• Self-motivated, with the ability to work independently and as part of a team.
• Strong attention to detail and methodical approach to incident management.
• Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Scope:

• Provide troubleshooting and technical assistance for automation systems and software
• Monitor and maintain automation systems to ensure optimal performance and reliability
• Create and update technical documentation, including user manuals and support guides
• Collaborate with engineering teams to implement system improvements and upgrades
• Conduct training sessions for users on automation tools and systems
• Manage and resolve incidents related to automation processes
• Analyze system performance data to identify areas for improvement
• Ensure compliance with industry standards and regulations
• Assist in testing new automation solutions and technologies before deployment

Requirements:

• Diploma in Electrical Engineering/Computer Engineering from a recognized local polytechnics
• Relevant site co-ordination experience in LTA/SMRT projects with WSH Safety Co-Ordinator Level B certification.
• Strong interpersonal skill with a positive attitude.
• A leader who can work under minimum supervision, be independent and pro-active.
• A team player who is confident to lead, supervise and assist the various Project Manager in all sites related activities.
• A multitasker who thrives in a fast-paced environment with tight project schedule.
• Confident in communicating with LTA/SMRT and various SWC.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This advertisement is recruiting for the position of Operation Support Officer.

If successfully selected, you will be seconded to MOE JC located in Sorby Adams Drive.

Contract Period: from 1 Feb 2025 to 31 Jan 2026.

Option to Extend: from 1 Feb 2026 to 31 Jan 2027.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:30pm, inclusive of 1 hr lunch break
• Fridays: 7:00am to 4.00pm, inclusive of 1 hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

Cleaning and tidying of college areas:

• General Office.
• HOD Room
• Staff Room
• Meeting Rooms
• Staff Pantries
• Lift Lobby
• Toilets

Hostel:

• To escort contractor (ad-hoc or term) to respective locations for repair and maintenance
• To check for any common area defects
• To carry out gardening works, Eg. water potted plants
• To carry out cleaning works for rooms, including preparing bed linens for new ad-hoc check-in
• To carry out cleaning works for common area, Eg. wet area, lift lobby, office, meeting room, toilet, empty recycle bins (NEA blu boxes) etc
• To store keep the luggage room, such as bed linens, tools and spare parts for ad-hoc repairs
• General maintenance such as changing of filter for air purifier, maintenance and replacement of vacuum cleaner bags etc

Any other duties as assigned by Officer-in-charge

The personnel shall minimally have the following qualifications, skills and experience:

• Ability to understand basic English instructions and communicate in English
• Preferably 2 years’ experience in cleaning and general maintenance work

Special Education Teacher

Salary Range: $2600 - $3900 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Description:
• To teach, train and support students.
• To plan and execute day-to-day School programmes
• To participate in curriculum planning and development.
• To monitor students’ behaviour through data collection and behaviour analysis.
• To work collaboratively with a multi-professional team and parents in providing quality
education and care for students.
• To plan and write IEP lesson plans, reports, records and documentation.
• To assist in supervising, inducting, coaching and supporting the junior teaching staff.

Job Requirement:
• Polytechnic Diploma
• Teaching qualifications or equivalent in Special Education will be an advantage
• Experience in dealing with children and youths with autism will be an advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Position : Shipping Assistant (Sales support - NO EXPERIENCE REQUIRED- from Logistics/ Supply Chain)
• Location : Henderson Rd (Nearest MRT: Tiong Bahru MRT)
• Working hours :Working hours : 5 days / office hours
• Salary (commensurate with experience) : Up to $3300 + Performance Bonus
• Duration : Permanent
• Industry : Freight and Logistics Solutions Provider

Main Responsibilities:

• Build and maintain working relationship with overseas agent including select and recommend new agent.
• Identify new agent to work with and correspond with overseas agent.
• Identify new agent to work with and correspond with overseas agent on Agency matter for the company.
• Identify existing overseas agent contribution, network coordination.
• Monitoring new Agent code creation in our CW1 system, including agent’s background checking.
• Build and maintain working relationship with overseas agent including select and recommend new agent when necessary to BD team.
• Report and handle regional office’s Agency Agreement matter.
• Renew yearly liability insurance policy.
• Assist on direct customer’s supply & shipment arrangement when necessary, existing customers.
• Handle marine insurance claim, including cargo claim and Liability claim

Requirements:

• ALL WELCOME.
• At least 1 year prior experience in Shipping/ Logistic/ Freight.
• Knowledge with Overseas Shipping Agency (Southeast Region) will be an advantage.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Outram Park
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,100 per month
• Contract Duration: 6 months

Key Responsibilities

• Tech Ops Support: Address user feedback, enhance system functionality, test new features, and maintain a knowledge base.
• Quality Assurance: Conduct tests and validate system improvements.
• Documentation: Create and refine clear, comprehensive documentation for processes.
• Research: Explore tech trends to recommend feature improvements.
• Administrative Tasks: Manage financial records, coordinate meetings, prepare agendas, and perform ad hoc administrative support.

Key Requirements:

• Only Singaporean!
• Degree in Business Management or any related field.
• Experience in adminstrative support role will be a big plus!

Interested candidates please click "Quick Apply". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Job Scope:

Programme and operational support

• Liaison with 2 external vendors on tracker distribution operations and logistical needs e.g. monitoring stock inventory levels, resolving operational/customer care issues that are escalated
• Perform reconciliation of tracker issuance numbers, conduct investigations and rectifications on errors or discrepancies, and update record keeping ensuring 100% accuracy
• Update key monitoring statistics, such as issuance numbers, appointment related datasets, utilisation rate of fitness wearables on a weekly or monthly basis for reporting
• Ensure timely submission of documentation and reports by client vendors on a daily, weekly, or monthly basis as required.
• Conduct monitoring on vendors’ performance indicators and follow-up on non-compliance or non-performing areas
• Assist in contract management matters, including billing and budget tracking matters
• Work with internal and external stakeholders to develop, update and enhance Standard Operating Process (SOPs) and Frequently Asked Questions (FAQs) to resolve operational issues so as to increase efficiency and improve customer journey
• Coordination and basic secretariat support for biweekly meetings with internal and external stakeholders
• Perform on-site audits or checks on the operations and processes, if required

General administrative support

• General administrative work such as data entry and record keeping as assigned or required by the department. This may include customer care operations.
• On a to-need and ad-hoc basis, to support on-site operations for client programmes (e.g. mass fitness wearable distribution events)

Working Arrangement:

Location: Outram Park

Contract Duration: 6 Months

Job Requirements:

• Good excel skills
• Meticulous and comfortable working with numbers
• Operation work experience

EA License No.: 96C4864

Reg. No.: R22110485

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Responsibilities:

• Vendor and Customer Management:Manage relationships for selected AMS partners.
  Serve as the point of contact for clients’ issue escalation, resolution, and project initiation.
  Collaborate with business units and AMS support partners to meet business demands.
  
• Operations Management:Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
  Ensure adherence to SLAs, generate status reports, and maintain dashboards.
  Drive the transition of projects to support.
  
• Process and Standards Development:Develop and enforce efficient procedures, processes, and guidelines.
  Follow applicable standards, methodologies, and best practices for system maintenance and support.
  
• Stakeholder Communication:Provide proactive status updates to relevant stakeholders.
  Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.
  

Qualifications and Experience:

• Experience:3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
  Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
  Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
  
• Skills:Proficiency in incident management, change management, problem management, and service delivery metrics.
  Experience in SAP AMS support operations, including SLA management and report generation.
  Strong understanding of project-to-support transitions.
  

Qualification:

Minimum 3years of experience in Production Support.Good experience in Unix/Linux and SQL/Oracle

• Experience in banking and Cards domain.

• Should have good functional knowledge and good communication & coordination skills

• Good Knowledge system/application log analysis

• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.

• Verbal and written communication skills are vital.

Good-to-Have Good knowledge of Monitoring tools – AppDynamics, Splunk and Evolven will be an advantage.

• Good knowledge ability in building complex queries

• Good exposure in Cloud services

Sales Support

Xin Yuan Fei Edu Hub is looking for Sales Support to support the Sales team and assist potential clients in addressing and resolving any concerns they may have.

Job Description:

• Respond to enquiries (Wechat, telephone, email & walk-in) providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information.
• Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies.
• Assist students/parents on administrative matters relating to student admission to school (MoE or International)
• Accompany clients to statutory board, student admission requirements, etc.
• Plan & participating in visitation to schools by prospective clients including school staff liaison and relating matters
• Attend briefing/ subject sharing/ training sessions as mandated by the Company and/or its related corporations
• Assisting in other ad-hoc duties if required

Requirements:

• Diploma or Bachelor’s Degree holder with an interest in the education industry
• Proficient in Microsoft Office
• Excellent communication & interpersonal skills
• Ability to engage with customers via various channels
• Ability to engage and work as a team
• Bilingual in English & Mandarin to liaise with Chinese clients who can converse in Mandarin only

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

The Sales Support Assistant/ Executive, under direction of supervision, primary responsibility is to support the Sales & Marketing team.

The Sales Support Assistant/ Executive will actively participate in discussions across departments, Sales & Marketing / Operations / Customer Services, contributing to the growth of the sales operational plan.

• Handling all administrative duties for the Sales department
• Providing assistance to management team members and executives as needed
• Preparation of sales order and quotations for customers
• Transacting sales contracts and associated Purchase Orders into ERP system
• Communicating courteously with customers by telephone, email and face-to-face
• Providing information to customers on status of order
• Managing and monitoring trends for requests for quotation
• Ensuring all sales and associated procedures are strictly adhered to
• Involved in development of sales system to improve operational efficiencies and information storage
• Liaison with Finance to ensure terms of sales are acceptable for credit assurance
• Liaison with Finance to provide information on invoices generated
• Liaison with Logistics to provide information on shipping status
• Perform related duties and special projects as assigned

Working Location: Sin Ming Lane (15mins walk from Upper Thomson MRT)
Working Hours: Mon-Thu 9am-6.30pm; Fri 9am-6pm

Responsibilities:

• Support sales team
• Handle email/ phone enquiries
• Process sales order and follow up payment with clients
• Coordination, monitor and troubleshooting assistance for clients order, account statuses and other relevant problems
• Coordination of shipping schedule
• Preparation of shipping documents (commercial invoice, packing list etc)
• Follow up with clients on the phone for admin purposes

Requirements:

• Min Diploma
• Min 1 year of relevant experience

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Summary:

We are seeking a detail-oriented and proactive Marketing Support Specialist to join our dynamic team. This role will be responsible for assisting with the execution of marketing strategies, supporting day-to-day marketing operations, and helping to drive overall marketing efforts. The ideal candidate will have a keen eye for detail, strong organizational skills, and the ability to collaborate effectively with cross-functional teams to ensure the successful implementation of marketing campaigns.

Key Responsibilities:

Marketing Campaign Support:

Assist in the planning, execution, and monitoring of marketing campaigns across multiple channels (email, social media, digital, print, etc.).

Coordinate with external vendors, creative teams, and internal departments to ensure timely delivery of campaign materials.

Monitor and report on campaign performance, providing insights and recommendations for improvements.

Content Creation and Management:

Assist in creating and editing marketing content, including blog posts, social media posts, newsletters, and email campaigns.

Help manage the content calendar and ensure all content aligns with the company’s messaging and branding guidelines.

Support in maintaining and updating website content as needed.

Market Research & Analysis:

Conduct market research to identify trends, customer preferences, and competitor activities.

Compile and analyze data to support marketing decision-making and improve campaign effectiveness.

Assist in customer segmentation, targeting, and positioning strategies.

Event and Promotion Support:

Help plan and execute marketing events, including webinars, trade shows, and product launches.

Coordinate event logistics, including invitations, materials, and follow-up communications.

Administrative & Operational Support:

Provide general administrative support to the marketing team, including scheduling meetings, organizing project files, and maintaining marketing calendars.

Assist with tracking marketing budgets, invoices, and expenses.

Collaborate with sales teams to ensure alignment between marketing initiatives and sales goals.

Reporting & Documentation:

Generate and maintain marketing reports to track KPIs and performance metrics.

Prepare presentations and reports for stakeholders.

Qualifications:

Diploma/Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

1-3 years of experience in a marketing support role or similar position.

Strong understanding of marketing principles, strategies, and tactics.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and marketing tools (CRM systems, Google Analytics, social media platforms, email marketing software).

Excellent written and verbal communication skills.

Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Ability to work independently and as part of a collaborative team.

A passion for marketing and a willingness to learn and grow in the field.

Preferred Skills:

Experience with content management systems (CMS) and basic HTML/CSS.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Rotational Basis - Work Hours & Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

What we are looking for:

Unix/Linux OS, Shell Scripting, SQL Queries, Control-M Job Scheduling

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries.
• Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

▪ Cloud Infrastructure Management: Design, implement, and manage AWS cloud environments, ensuring high availability, scalability, and security.

▪ Automation and DevOps: Develop CI/CD pipelines using tools like GitLab CI, or AWS CodePipeline to streamline application deployment.

▪ Automate routine tasks for configuration management, scaling, and incident response. Troubleshooting and Support: Troubleshoot and resolve issues related to AWS resources and services.

▪ Requirements: bachelor’s degree in computer science, IT, or related field.

▪ Strong hands-on experience with core AWS services (EC2, S3, RDS, Lambda, etc.).

▪ Proficiency in IaC tools like Terraform or AWS CloudFormation. Knowledge of DevOps practices and tools (e.g.,

Docker, AWS ECS, GitLab pipeline).

▪ Python programming for infra automation

▪ Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are a plus.

Job Overview:

We are looking for a highly motivated and skilled individual to fill the dual role of Accounts Executive cum Quantity Surveyor. The ideal candidate will have a strong background in accounts management and quantity surveying, effectively handling financial and project-related responsibilities. This role combines financial operations, project monitoring, and tendering, requiring excellent analytical, organizational, and communication skills.

Job Requirements

• Strong Accounts background and Quantity Surveying knowledge.
• Proficient in MS Office and Accounting Systems.
• Able to work independently and under pressure.
• Excellent communication and negotiation skills.
• Diligent, meticulous, precise, and organized.
• At least 1 year of relevant experience.

Key Responsibilities

Accounts Management

Accounts Payable:

• Input data of inventories, invoices, and vendor details into the Accounting System.
• Ensure invoices match delivery orders and payments are issued promptly.
• Generate payment vouchers and issue cheques.
• Record payments into the Accounting System and maintain proper documentation.

Accounts Receivable:

• Generate invoices based on certified payments and follow up with clients for timely collection.
• Maintain proper documentation and records for AR matters.

Financial Reporting:

• Generate weekly Work-in-Progress (WIP) reports detailing revenue, COGS, labor costs, and other expenses.
• Prepare GST quarterly reports, Form C-S/C submissions, and liaise with auditors for statutory compliance.
• Assist in wage distribution and manage petty cash/reimbursements.

Quantity Surveying

Tendering for Projects:

• Analyze costs, prepare tenders, and submit quotations aligned with client specifications.
• Maintain client relationships through follow-ups and provide necessary documents like catalogues and company profiles.
• Proofread tender contracts and advise management on questionable clauses.

Monitoring Projects:

• Obtain feedback and progress reports from project teams.
• Ensure timely submission of progress claims and justifiable certification of payments.
• Apply variation charges for discrepancies between tender and approved drawings.
• Track project expenses and Accounts Receivable.

Finalizing Projects:

• Generate final project reports summarizing man-hours, COGS, and operating expenses.
• Finalize payments, track retention amounts, and record completed projects for future reference

Administrative Duties/Others

• Generate weekly management reports on progress claim status, WIP, and Accounts Receivable.
• Perform ad-hoc duties assigned by management.
• Maintain neat and systematic bookkeeping practices.

Reports to Generate:

• Quotation/Tender Summary and Master List.
• Weekly Work-in-Progress Reports.
• Progress Claim Status and Accounts Receivable.
• Final Settlement Reports for Completed Projects.

Office Location:

• Algas - Blk 5042 Ang Mo Kio Industrial Park 2, #01-515- S(569545)
• Valcan - 6 Ubi Road 1, Wintech Centre, #08-14, S(408726)

Job Description: Sales Account Manager – BFSI

Position Title: Account Manager – Sales
Location: Singapore
Employment Type: Full-Time

About the Role:

We are seeking a motivated and dynamic Sales Account Manager to join sales team for IT solution provider managing BFSI Domain. This role is pivotal in driving client relationships, generating revenue, and ensuring customer satisfaction. The ideal candidate will have a deep understanding of BFSI IT solutions, products and services, exceptional communication skills, and a proven track record in sales and account management.

Key Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients in the financial industry.
• Act as the primary point of contact for client inquiries, ensuring prompt and effective resolution of issues.
• Identify client needs and provide tailored financial solutions to meet their goals.

Sales and Revenue Growth

• Develop and execute sales strategies to achieve revenue targets.
• Identify new business opportunities within the BFSI sector and convert them into long-term partnerships.
• Collaborate with internal teams to develop proposals and deliver presentations to prospective clients.

Market Analysis and Strategy

• Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth.
• Provide insights to senior management for strategic planning and decision-making.

Account Management

• Manage a portfolio of accounts, ensuring timely follow-ups, renewals, and upselling opportunities.
• Monitor and report on sales performance, including key metrics such as client retention rates and revenue growth.
• Maintain accurate and updated client records in CRM systems.

Collaboration and Communication

• Work closely with product, marketing, and technical teams to ensure seamless service delivery.
• Facilitate cross-functional collaboration to develop customized solutions for clients.
• Represent the company at industry events, conferences, and client meetings.

Key Qualifications and Skills:

Education:

• Bachelor’s degree in Finance, Business Administration, Marketing, or a related field.
• MBA or equivalent postgraduate qualification is a plus.

Experience:

• 5-7 years of experience in sales, account management, or a related role in the financial industry.
• Proven track record of meeting and exceeding sales targets.
• Experience in managing high-value client accounts.

Skills:

• Strong understanding of financial products and services, including banking, investments, and insurance.
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with clients.
• Proficiency in CRM tools and Microsoft Office Suite.
• Analytical mindset with strong problem-solving abilities.
• Self-motivated and results-driven with excellent organizational skills.

Compensation will be 40:60 (Fixed: Variable)

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Responsibilities:

· Understand the mainstream GPGPU architecture and their design choice

· Using existing ML or HPC background to propose the possible architecture improvements and exploration possibilities

· Can deeply understand the programming model of each architecture and its impacts and influence on eco-system

· Maintain and build the confidence model for both verifying with software tools and profiling the performance so at to understand different architecture design choices

Requirement:

· Bachelor’s with relevant experience in Domain Specific Accelerators/Machine Learning

· Knowledge of different machine learning algorithms (eg: CNN, LSTM, DNN, GNN etc) and their execution model in GPU/CPU; understanding of parallel execution models like SIMD, SIMT etc

· Familiarity with GPGPU (eg: CUDA/OpenCL) programming models is preferred but not mandatory

· Any prior experience in developing simulation-based performance models for domain specific accelerators

· Knowledge in design principles, colour theory and typography

· Knowledge and experience in running user research, ideation workshops and usability tests

· Proficient in C/C++ and scripting languages (Perl/Python)

· Knowledge in one or more AI programming frameworks – Tensorflow, Pytorch etc

· Expertise with popular design tools and software such as Figma, Miro, Adobe Creative Suite.

· Knowledge of RISC-V ISA is valuable but not mandatory

· Ability to deliver high quality analysis/results and independently drive modeling tasks is preferred

· Good knowledge of USB2.0/USB3.0/ USBCV protocols and USB Device Classes (HID, MSC, CDC, UVC, UAC, DFU, Custom).

· Curiosity and Enthusiasm to explore advance state of the art technologies with calculated risks

Quantitative Trading Engineer / Quantitative Researcher

Working day: Monday to Friday, 9am to 6.30pm

Working location: Raffles Place

Salary: Discuss during interview

Responsibilities

Strategy Development:

• Use AI technologies such as machine learning and deep learning to intelligently optimize investment strategies and improve the performance of strategies in actual transactions.
• Extract predictive signals from financial data through both traditional statistical analysis methods and cutting-edge machine learning techniques.
• Formulate and apply mathematical modeling techniques to enhance existing trading strategies and perform innovative new research with the goal of identifying and capturing trading opportunities.

Data Analysis：

• Collect and analyze large financial datasets (market data, news, social media, etc.).
• Work with large data sets to predict and test statistical market patterns, combining knowledge of systems, mathematical techniques, and trading to identify the best places to improve the trading system.
• Build and optimize feature engineering pipelines to improve model prediction accuracy.

Financial Modeling:

• Construct, back-test, maintain, and improve financial models to support trading activities.
• Conceptualize valuation strategies, develop, and continuously improve upon mathematical models and help translate algorithms into code
• Conduct research and statistical analysis to build and refine monetization systems for trading signals
• Optimize the order execution and risk management of our trading system
• Create robust solutions to problems presented in the trading environment
• Build regression, classification, reinforcement learning and other models for market forecasting and trading decisions.
• Tuning the model's hyperparameters to improve model performance and stability.

Strategy backtesting and real-time testing:

• Backtest historical data to evaluate the strategy's yield, volatility, drawdown and other indicators.
• Deploy the strategy to the real-time environment, track performance and continuously optimize.

Requirements

• Master’s degree or above in Statistics, Mathematics, Applied Mathematics, Computer Science, Financial Engineering or equivalent.
• At least 2 years of experience in quantitative trading and machine learning modeling.
• Proficient in programming languages ​​such as Python, C++, Java, etc.
• Familiar with common machine learning frameworks such as TensorFlow, PyTorch, Scikit-learn.
• Familiar with quantitative trading systems, data flows and algorithms.
• Deep understand the structure of financial markets and be familiar with markets such as virtual currencies, stocks, futures, and foreign exchange.
• Experience in large-scale data processing, proficient in using SQL, NoSQL, Hadoop and other tools.

Bonus Skills

• Experience in developing high-frequency trading strategies will be an advantage.
• Participated in AI competitions (such as Kaggle) or published papers in top conferences (such as NeurIPS, ICML) will be an advantage.
• Familiar with cutting-edge AI technologies such as reinforcement learning, and generative adversarial networks (GANs) will be an advantage.