Total 24 Director/C-Level tech support job vacancies in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

About DigiFT

DigiFT makes it easy for Web3 companies to invest in TradFi assets by providing on-chain access to institutional-grade assets. With our Tier-1 regulatory license, we ensure that investments are not just protected, but secure and transparent.
For asset owners, particularly financial institutions, DigiFT enables them to issue blockchain-based security tokens that investors can trade with continuous liquidity using an Automated Market Maker (AMM).

DigiFT is Asia's first regulatory-compliant exchange for on-chain real-world assets to be licensed by the Monetary Authority of Singapore as a Recognised Market Operator and Capital Markets Services provider. Established in Singapore in 2021, DigiFT is dedicated to meeting regulatory requirements in the markets it operates in, while delivering innovative yet responsible financial solutions that push the boundaries of financial services.

Role Description

The Group Risk Officer will be responsible for overseeing and managing the overall risk management strategy for DigiFT, ensuring that all risks across operational, financial, compliance, and strategic areas are identified, assessed, and mitigated. The role will involve working closely with senior leadership to ensure that risk management processes are aligned with the company’s objectives and regulatory requirements.

Key Responsibilities:

• Develop, implement, and maintain the company’s risk management framework and policies to identify, assess, manage, and mitigate risks.
• Oversee risk management across all areas including financial, operational, compliance, cyber, strategic, and reputational risks.
• Lead the company’s efforts to ensure that risk management processes are aligned with best practices and regulatory standards.
• Advise the senior management team and the board on emerging risks and the effectiveness of risk mitigation strategies.
• Work closely with internal departments to ensure a culture of risk awareness and compliance across the organization.
• Lead and conduct risk assessments for new projects, products, services, and market expansions.
• Prepare regular risk reports and dashboards for the board, management, and other stakeholders.
• Monitor external risk factors, including regulatory changes, industry developments, and market trends, and recommend proactive strategies to mitigate potential risks.
• Ensure the development of crisis management plans, business continuity strategies, and other frameworks to handle unforeseen risks and events.
• Develop and implement risk training programs to raise awareness and educate employees about risk management principles and procedures.

Key Requirements:

• Bachelor’s degree in Business, Finance, Risk Management, or related field (Master’s degree or professional certification in risk management preferred).
• Proven experience (7+ years) in risk management, internal controls, or compliance, preferably in the tech, financial, or fintech industry.
• Strong understanding of risk management frameworks, industry regulations, and compliance standards.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to work independently and as part of a cross-functional leadership team.
• Excellent communication and presentation skills, with the ability to engage and influence senior leadership and board members.
• High level of integrity, accountability, and attention to detail.
• Strong project management skills with the ability to handle multiple initiatives simultaneously.
• Familiarity with risk management software and tools.

What the day will look like

Broker Support

• Co-ordinate the technical requirements/needs of the clients and reinsurers and deliver Aon projects to reflect these.
• Build and maintain regular contact with clients and reinsurers in a proactive manner to mitigate potential risks/problems or develop opportunities.
• Initiate/review/prepare reinsurance submissions/underwriting narrative/debriefs using proprietary technical knowledge.
• Provide technical support to service reinsurance placements: assisting brokers with new business opportunities, renewals, and mid-term adjustments.
• Update reinsurance placement activity on broker systems – processing data accurately and promptly.
• Preparing and checking contracts / endorsements / invoices.
• Work with internal departments to ensure prompt billing and timely issuance of documentation.
• Collaborate with internal departments to manage credit control for outstanding payments.
• Ensure compliance with local regulations and corporate governance.
• Communication and collaboration with clients and reinsurers: building relationships.
• Work on operational projects to improve service standards.
• Monitor revenue and prepare reports.
• Collaborate with colleagues throughout the Asia Pacific and Global Facultative network to achieve objectives
• Assist in management of broker support team where necessary

Skills and experience that will lead to success

• Bachelor’s degree or diploma in any discipline.
• 8+ relevant re/insurance experience preferably with exposure to Facultative Reinsurance.
• Proficient with various computer systems, including (but not limited to) MS Word, MS Excel, PowerPoint.
• Ability to communicate both written and verbal effectively and confidently.
• Attention to detail, ability to multi-task and ability to make/communicate difficult decisions.
• Ability to organize a wide range of tasks from various sources and prioritize workload to meet deadlines.
• Strong analytical skills, critical thinking and problem solving skills.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Ability to work as an integral part of a team , fostering teamwork and cultivating relationships.
• Committed to delivering the highest level of customer service and quality.

Position Summary

As an Enterprise Sales Director, your primary responsibility will be to drive business growth by generating sales from new clients. You will be tasked with achieving set sales targets, maintaining profitable growth within a designated territory, and aligning your goals with the company's broader sales and corporate objectives. Your focus will be on companies with revenues exceeding $1 Billion within your assigned geographic territory.

What You Will Do

• Generate new leads through various activities such as cold calling, attending trade shows, conferences, and leveraging regional organizations.
• Achieve revenue targets and meet other sales performance requirements.
• Qualify and close leads sourced by the marketing team.
• Maintain and manage an active pipeline of opportunities to closure.
• Develop a deep understanding of prospects' business goals, competition, growth plans, and challenges.
• Position all Lionbridge solutions & services with the aid of product specialists.
• Communicate strategic information such as market intelligence, customer data, competitive analysis, and pricing information to internal teams.
• Act as a customer advocate, focusing on customer needs.
• Serve as a liaison between Lionbridge operations and clients.
• Provide strategic and tactical leadership internally and externally throughout the sales process.
• Accurately report on sales forecasts and pipelines.
• Support the preparation of proposals and client quotations.
• Accurately capture and report all account and opportunity information within a sales force automation (SFA) application.
• Ensure all reporting requirements are completed and submitted within the client-specified timeframe.
• Be open to travel as per business requirements.

To Be Successful You Will Have

• At least 5-7 years proven experience in enterprise sales, preferably in localization industry.
• A strong track record of achieving sales targets.
• Excellent communication, negotiation, and leadership skills.
• The ability to build strong relationships with key stakeholders.
• Knowledge of sales force automation applications.

In Return, You Can Expect

• Competitive salary with a rewarding commission structure.
• Opportunity to work with a globally recognized company.
• A supportive and collaborative work environment.
• Ongoing training and professional development opportunities.
• Comprehensive benefits package.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About DigiFT

DigiFT makes it easy for Web3 companies to invest in TradFi assets by providing on-chain access to institutional-grade assets. With our Tier-1 regulatory license, we ensure that investments are not just protected, but secure and transparent.
For asset owners, particularly financial institutions, DigiFT enables them to issue blockchain-based security tokens that investors can trade with continuous liquidity using an Automated Market Maker (AMM).

DigiFT is Asia's first regulatory-compliant exchange for on-chain real-world assets to be licensed by the Monetary Authority of Singapore as a Recognised Market Operator and Capital Markets Services provider. Established in Singapore in 2021, DigiFT is dedicated to meeting regulatory requirements in the markets it operates in, while delivering innovative yet responsible financial solutions that push the boundaries of financial services.

Role Description

We are seeking a seasoned Sales Director to lead and drive our customer acquisition, go-to-market strategies, and institutional partnership initiatives. In this senior role, you will work closely with the leadership team to shape and execute critical sales strategies, positioning DigiFT as a leader in the fintech space.

You will take ownership of developing investment opportunities, leveraging online channels and industry events to attract investors to our regulated platform and digital asset offerings. This is a high-impact role for a strategic, results-driven leader with a proven track record in driving sales growth in a fast-paced, dynamic industry.

Key Responsibilities

• Design and build the sales capabilities to support the growth of DigiFT.
• Develop and implement sales strategies to acquire new institutional and accredited investors through a strong personal network as well as DigiFT’s resources.
• Manage all aspects of client relationships, including account opening and client queries.
• Work with key internal stakeholders, e.g. product, marketing, legal, and compliance, to ensure smooth go-to-market launch in different markets.
• Represent DigiFT at key events and conferences to build brand awareness as well as customer pipeline.

Qualifications

• Degree in any discipline.
• 7+ years’ experience in traditional finance and/or DeFi sales with a proven track record.
• Self-motivated and able to work in a result-oriented, fast-paced environment.
• Excellent communication and presentation skills.
• Multi-lingual is a plus (English and Mandarin) as you will be working across different cultures and geographies.
• Authorized representative to sell securities under Singapore MAS or Hong Kong SFC considered a big benefit for consideration.

• Working days & hours: Mon-Fri: 44 hours per week
• Between 10am-6pm (Flexible shift) | OT to be paid if work > 44 hours
• Salary: Basic: $2,600 + Yearly Bonus

Job Scope:

Administrative Duties:

• Calendar Management

• Travel Arrangements

• Correspondence

• Record Keeping

• Office Management

Assistant to Director Duties:

• Project Management

• Research and Analysis

• Event Planning and Coordination

• Financial Management

• Communication and Liaison

Additional Responsibilities (if any):

• Human Resources

• Marketing and Sales

• Legal and Compliance

Job Requirement:

• Degree in business administration, secretarial science, or related field is preferred

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Relevant experience in administration or executive support

• Sports background and knowledge especially in tennis industry is preferred

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

●Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

●Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

●Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

●Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

●Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

●Experience in and understanding of blockchain trading business a plus

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

●International work environment and flat organisation

● Great career development opportunities in a growing company

Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
Define and communicate product goals, key performance indicators (KPIs), and success metrics.

2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
Use insights to inform product development and enhancement decisions.

3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
Prioritize features and enhancements based on customer feedback, business value, and market dynamics.

4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
Create clear product specifications, user stories, and acceptance criteria.

5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
Ensure that the product is developed on time, within scope, and meets quality standards.

6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
Validate design decisions based on user feedback and usability testing.

7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
Address and prioritize issues and defects.

8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
Monitor product performance and gather user feedback after launch.

9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
Continuously monitor KPIs and adapt the product strategy as necessary.

10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.

2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.

3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.

4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).

5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.

6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: strong analytical and problem-solving abilities to address product challenges and make strategic decisions.

8. Leadership: Effective leadership and project management skills to guide the product development process.

9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.

10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

Working location: Raffles Place central region

Working hours : Mon - Fri, 9am- 6pm

Salary: Discuss during interview ( depend on experience )

Responsibilities:

• Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
• Conduct market research to understand customer needs, market trends, and competitive landscapes.
• Use insights to inform product development and enhancement decisions.
• Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
• Work closely with engineering, design, and other teams to oversee the product development process.
• Ensure that the product is developed on time, within scope, and meets quality standards.
• Analyze product performance and user feedback to make data-driven decisions for product improvements.

Requirements:

• At least bachelor's degree.
• Minimum 5 years experience in product management.
• Strong understanding of the market, target audience, and industry trends relevant to the product.
• Familiarity with technology, development processes, and product management tools.

Position Summary

As an Enterprise Sales Director, your primary responsibility will be to drive business growth by generating sales from new clients. You will be tasked with achieving set sales targets, maintaining profitable growth within a designated territory, and aligning your goals with the company's broader sales and corporate objectives. Your focus will be on companies with revenues exceeding $1 Billion within your assigned geographic territory.

What You Will Do

• Generate new leads through various activities such as cold calling, attending trade shows, conferences, and leveraging regional organizations.
• Achieve revenue targets and meet other sales performance requirements.
• Qualify and close leads sourced by the marketing team.
• Maintain and manage an active pipeline of opportunities to closure.
• Develop a deep understanding of prospects' business goals, competition, growth plans, and challenges.
• Position all Lionbridge solutions & services with the aid of product specialists.
• Communicate strategic information such as market intelligence, customer data, competitive analysis, and pricing information to internal teams.
• Act as a customer advocate, focusing on customer needs.
• Serve as a liaison between Lionbridge operations and clients.
• Provide strategic and tactical leadership internally and externally throughout the sales process.
• Accurately report on sales forecasts and pipelines.
• Support the preparation of proposals and client quotations.
• Accurately capture and report all account and opportunity information within a sales force automation (SFA) application.
• Ensure all reporting requirements are completed and submitted within the client-specified timeframe.
• Be open to travel as per business requirements.

To Be Successful You Will Have

• At least 5-7 years proven experience in enterprise sales, preferably in localization industry.
• A strong track record of achieving sales targets.
• Excellent communication, negotiation, and leadership skills.
• The ability to build strong relationships with key stakeholders.
• Knowledge of sales force automation applications.

In Return, You Can Expect

• Competitive salary with a rewarding commission structure.
• Opportunity to work with a globally recognized company.
• A supportive and collaborative work environment.
• Ongoing training and professional development opportunities.
• Comprehensive benefits package.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Overview:We are seeking an experienced and visionary Chief Marketing Officer (CMO) to join our executive team. The ideal candidate will be a strategic thinker with a proven track record of leading marketing initiatives in the IT industry. As the CMO, you will be responsible for developing and implementing marketing strategies that drive growth, enhance our brand's visibility, and increase customer engagement and loyalty.

Key Responsibilities:

• Strategic Leadership: Develop and execute comprehensive marketing strategies and plans that align with the company's business goals and objectives.
• Brand Management: Oversee the development and maintenance of a strong, consistent brand image across all channels, including digital, print, and social media.
• Digital Marketing: Lead the digital marketing team in creating and executing campaigns across online channels, including SEO, PPC, email marketing, and social media.
• Product Marketing: Collaborate with the product team to create and implement go-to-market strategies for new and existing products, ensuring successful launches and market penetration.
• Customer Insights: Analyze market trends and customer insights to identify opportunities for growth and improvement in marketing strategies and campaigns.
• Performance Measurement: Monitor and assess the performance of marketing initiatives using KPIs and analytics, and adjust strategies as needed to achieve desired results.
• Team Leadership: Manage, mentor, and motivate the marketing team to achieve their goals and foster a collaborative and high-performance culture.
• Stakeholder Collaboration: Work closely with other departments, including sales, product, and customer success, to ensure alignment and support of business objectives.
• Budget Management: Oversee the marketing budget, ensuring efficient allocation of resources and cost-effective execution of marketing campaigns.
• Public Relations: Manage the company's public relations efforts, including media relations, press releases, and corporate communications.
• Innovation and Creativity: Stay up-to-date with industry trends and emerging technologies to drive innovation and creativity in marketing strategies.

Qualifications:

• Bachelor's degree in Marketing,Business, Communications, or a related field; an MBA is a plus.
• Proven experience (typically 10+ years) in marketing leadership roles within the IT industry.
• Strong digital marketing skills, including experience with SEO, PPC, and social media marketing.
• Excellent analytical and data-driven decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proven ability to lead and manage high-performing teams.
• Strong strategic thinking and problem-solving skills.
• Experience in brand management and product marketing.
• Budget management and resource allocation experience.
• Proficiency with marketing software and tools.

Compensation and Benefits:

• Competitive salary and bonus package.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Marketing, and Commerce (M&C), you will lead CX Technology sales and delivery, building digital platforms and products for clients across industries to drive digital transformation and innovation.

You will:

- Lead our CX Technology capability, helping client shape solutions, grow and lead the CX technology team, and deliver large scale digital transformation and innovation programs

- Be at the forefront of applying digital technologies to drive sustainable and profitable growth through breakthrough customer experiences, leveraging the ecosystem of technologies

- Serve as Deloitte Digital’s recognized sales leader to focus on sales to market leading clients with CX technology solutions.

- Identify, nurture and close complex deals and navigate many client contacts and their political landscape while executing the account plans.

- Develop cross-sector go-to-market strategy in close alignment with the M&C Offering Portfolios

- Generate new business and forge alliances, that drives market impact

- Comfortable in straddling both strategy, technology, and customer experience

- Responsible for coordinating the delivery of professional services to clients. This includes overall planning, organizing, designing, integrating, and delivery of all services prioritized in alignment with the client's expectations and business needs.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters.

In addition to living our purpose, Senior Managers /Directors across our Firm are expected to:

- Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.

- Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.

- Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.

- Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.

- Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

Enough about us, let's talk about you

If you are someone with:

- Minimum of 15 years of experience with proven success in delivering large scale digital technology programs, selling and shaping digital transformation initiatives

- Delivered CX platform applications, custom build, mobile application development, web apps

- Platform and technology knowledge in Salesforce Digital 360, SAP CX, Adobe Experience Cloud, native app development, React, CDP, real-time decisioning, Adtech etc.

- Expertise in digital verticals including but not limited to: eCommerce, digital banking, consumer goods, retail

- Guru at managing the software development lifecycle at scale and product management

- Demonstrable success in pitching and winning large engagements. Advantageous if ran P&L experience

- Strong background in selling and delivering CX projects, preferably with specific industry verticals

- Ability to bring, build industry and partner network to build and drive business growth.

- Run large scale agile programs, with experience in retooling organizations with agile capabilities and implementing full DevOps capabilities

- Deep client expertise, C-Level presence, with success in growing pipeline

- Success in building professional service practice and leading teams

- Clear ability to drive projects to successful, on-time completion and influence stakeholders and team members

- Experience in SEA/APAC market

- Strong written and verbal communication skills and ability to effectively synthesize business requirements into technical outcomes for varied audiences

- Experience in dynamic situations and able to shift gears comfortably and effectively

- Capable problem-solver that uses rigorous logic and methods to solve difficult problems with effective solutions

- Global thinker that can discuss multiple aspects and impacts of issues and project them into the future

Next Steps

So what are you waiting for? Join the winning team now.

Our client is actively searching for a Assistant Director/ Deputy Director, Innovation and Technology Transfer to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

You will be responsible for managing Technology Transfer for the university, namely, managing the Intellectual Property (IP) portfolio arising from research output. The job scope includes drafting and negotiation of research and licensing agreements, educating and creating awareness of intellectual property to academic staff, protecting and valuing the IP, structuring and negotiating IP licensing deals, conduct market landscape analysis as well as managing IP database and analysis.

The responsibilities of this role are:

Lead a team to :-

• Regularly review, update and formulate Intellectual Property Policy to evolve with progress of the university and industry feedback
• Develop and regularly review IP licensing strategies, licensing structure and guidelines to maximise adoption of research output
• Structure and negotiate contracts, such as research collaboration and IP licensing agreements
• Perform prior art searches, including liaise with external IP firms on IP searches and filings
• Assess value of IP, structure and negotiate on IP licensing deals
• Develop and manage an IP Management System
• Conduct market landscape analysis to identify and engage research collaborators and potential licensees
• Generate statistical reports with analysis on the impact of research output
• Create IP awareness and education, as well as provide IP advisory to academic staff and colleagues; and
• Work on strategic cross-divisional initiatives and University-wide planning
• Any other responsibilities

The ideal candidate will need to have the following qualities and experience:

• Strong knowledge with minimum of 10 years of relevant experience in Intellectual Property (IP) Management;
• Recognised IP-related qualifications or legal qualifications with experience in managing IP;
• Experience in managing collaboration agreements and licensing negotiations;
• Enjoy working closely with industry, academic staff and students in an Institute of Higher Learning;
• Strong leadership qualities, and self-motivated to improve processes and solve problems;
• Able to multi-task and work in a fast-moving environment;
• Possess strong analytical skills, strategic thinking and an eye-for-details; and

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlis

About World@Meta:World@Meta is at the forefront of developing immersive metaverse experiences, combining virtual reality, social media, and blockchain technologies to create interconnected worlds where users can explore, interact, and transact in entirely new ways.

Role Overview:We are seeking a visionary Chief Technology Officer (CTO) to lead our technological development and strategy. The CTO will be responsible for driving innovation, overseeing the development of our metaverse platform, and ensuring the seamless integration of cutting-edge technologies.

Key Responsibilities:

• Define and implement the technology strategy in alignment with the company’s goals.
• Lead the Research & Development (R&D) department, focusing on virtual reality, blockchain, and advanced social platform integrations.
• Manage the IT and software development teams, fostering a culture of innovation and excellence.
• Stay abreast of new technologies and industry trends, applying insights to keep World@Meta at the competitive edge.
• Collaborate with other executives to integrate technology with business strategies.
• Ensure technology standards and compliance are met across all projects.
• Drive the development of patents and technology solutions that secure World@Meta’s position as a leader in the metaverse space.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a CTO or in a similar leadership role within tech companies, preferably with exposure to VR, AR, or blockchain technologies.
• Strong technical background with hands-on experience in software development and web technologies.
• Exceptional leadership skills, with the ability to motivate and manage diverse teams.
• Excellent communication and interpersonal skills.
• Innovative thinker with a track record of translating strategic thinking into action plans and output.

What We Offer:

• Competitive salary and benefits package.
• Dynamic and innovative work environment.
• Opportunities for professional growth and leadership in the emerging metaverse market.
• A chance to shape the future of digital interaction and community building.

How to Apply:Please send your resume, a cover letter explaining your interest and qualifications for this role, and any relevant work samples or portfolios to [email protected].

World@Meta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prepare innovative recipes to delight and whet the appetite of customers, visitors and guests.

Prepare culinary dishes and meals as per orders requested by servers.

Develop new menu items while improvising the existing ones.

Follow recipe and menu specifications.

Maintain the cooking premises clean, neat and tidy.

Monitor and support other cooking staff in preparing culinary dishes and meals.

Adhere to quality in preparing recipes and meals.

Develop and initiate cost-cutting ideas without sacrificing the quality and tastes of the dishes.

Teach and train the other cooking staff.

Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
Define and communicate product goals, key performance indicators (KPIs), and success metrics.

2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
Use insights to inform product development and enhancement decisions.

3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
Prioritize features and enhancements based on customer feedback, business value, and market dynamics.

4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
Create clear product specifications, user stories, and acceptance criteria.

5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
Ensure that the product is developed on time, within scope, and meets quality standards.

6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
Validate design decisions based on user feedback and usability testing.

7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
Address and prioritize issues and defects.

8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
Monitor product performance and gather user feedback after launch.

9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
Continuously monitor KPIs and adapt the product strategy as necessary.

10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.

2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.

3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.

4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).

5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.

6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: Strong analytical and problem-solving abilities to address product challenges and make strategic decisions.

8. Leadership: Effective leadership and project management skills to guide the product development process.

9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.

10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

●Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

●Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

●Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

●Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

●Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

●Experience in and understanding of blockchain trading business a plus

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

●International work environment and flat organisation

● Great career development opportunities in a growing company

As a Marketing Director , you will be responsible for developing and executing comprehensive marketing strategies to drive brand awareness, customer acquisition, and revenue growth. You will play a crucial role in positioning the company as a leader in the financial technology sector. The ideal candidate will possess a deep understanding of the fintech landscape, strong leadership skills, and a proven track record in creating and implementing successful marketing campaigns.

Responsibilities:

1. Strategic Planning: Develop and implement a cohesive marketing strategy aligned with the company's business goals and objectives.
2. Brand Management: Oversee the development and maintenance of a strong and consistent brand identity across all channels.
3. Market Research: Stay informed about industry trends, market conditions, and customer preferences to identify new opportunities and threats.
4. Campaign Management: Plan and execute integrated marketing campaigns, including digital marketing, content marketing, events, and public relations.
5. Lead Generation: Drive customer acquisition efforts through targeted lead generation campaigns and partnerships.
6. Analytics and Reporting: Utilize data and analytics tools to measure the effectiveness of marketing campaigns and adjust strategies accordingly.
7. Team Leadership: Manage and mentor a high-performing marketing team, fostering collaboration and professional development.
8. Budget Management: Develop and manage the marketing budget, ensuring optimal allocation of resources to achieve marketing goals.
9. Collaboration with Stakeholders: Work closely with cross-functional teams, including sales, product development, and customer support, to ensure alignment and collaboration across departments.
10. Compliance: Ensure all marketing activities comply with industry regulations and standards.

Requirements:

1. Education: Bachelor's degree in Marketing, Business, or a related field. MBA is a plus.
2. Experience: Minimum of 8-10 years of experience in marketing, with at least 5 years in a leadership role within the fintech industry.
3. Fintech Knowledge: In-depth understanding of the fintech landscape, including knowledge of financial products, technologies, and regulatory considerations.
4. Strategic Thinker: Proven ability to develop and execute comprehensive marketing strategies that align with overall business objectives.
5. Leadership Skills: Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
6. Analytical Skills: Proficient in using data and analytics to make informed decisions and optimize marketing performance.
7. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas.
8. Innovative Mindset: Stay updated on emerging marketing trends and technologies, bringing innovative ideas to the table.
9. Collaborative Nature: Ability to collaborate effectively with cross-functional teams and external partners.
10. Results-Driven: Demonstrated track record of achieving and exceeding marketing goals and KPIs.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

●Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

●Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

●Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

●Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

●Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

●Experience in and understanding of blockchain trading business a plus

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

●International work environment and flat organisation

● Great career development opportunities in a growing company

The Director, Projects & Design (Development Support) – Asia Pacific excluding China (APACx) reports to the Senior Director, Projects & Design and is responsible for the management of project stakeholders, project timeline, design process, and the successful opening/conversion/renovation of the hotel project. As the point of contact between Owners, and internal and external partners, you are a conduit of information, collaborator, and facilitator between Hilton and Ownership.

You will cover the Asia Pacific region excluding Greater China & Mongolia (APACx) and be responsible for focus-service, full-service, lifestyle, and luxury hotel projects across all Hilton brands.

What will I be doing?
As the Director, Projects & Design (Development Support) – APACx, you will be responsible for performing the following tasks to the highest standards:

Project Management

• Provide technical services and guide all elements of the planning and design phase of the project.
• Support the Owner’s project timelines and construction progress to ensure a seamless hotel handover.
• Provide mentorship for the implementation of brand standards and any recommendations for meeting brand standards.
• Oversee construction activities.
• Report to Owners, Stakeholders, and Senior Director on findings, key dates, solving project risks that will affect the hotel's success and opening, and conditional and final approvals.
• Improve the final product, and preparation of waiver requests.
• Assist in the solving of design problems as they arise in concert with Owners, Architects, Consultants, and Hilton Stakeholders.
• Implement effective and efficient strategies to best suit the organization.
• Plan meetings, agendas, site visits, and program deliverables optimally engaging/disengaging all parties promptly allowing for accurate preparation and planning for the attendees.
• Plan meetings and travel in consideration of other Stakeholders and attendees' travel times and travel expense agreements for several trips.
  

Development Support & Design Management

• Provide Project Assessment, including Project Improvement Plan (PIP) inspections/reports to the Development team before application to facilitate project approval.
• Direct, review and approval of architectural planning, interior design, FF&E, art & accessories, landscape, graphics and way-finding designs to ensure they meet the Brand
• Design Narrative, Brand standards and Brand equity.
• Contribute to country-specific addenda to global Brand standards for all Hilton brands
  

What are we looking for?

A Director, Projects & Design (Development Support) – APACx serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Bachelor’s Degree in Architecture
• Minimum of 10+ years of experience in hospitality design roles and project management.
• Excellent communication, presentation, written, and public speaking skills.
• Ability to lead change, resolve issues, and ensure collaboration within teams and/or units; including maintaining the highest standards of ethical conduct and integrity.
• Ability to evaluate and find opportunities from a strategic perspective, develop, prioritize, and implement plans to meet the organization’s core strategic goals.
• Proficient skills in Microsoft Office products. Understanding of the principles and practical application of the software.
• Ability to accurately estimate project duration and pre-empt potential pitfalls based on experience, scheduling analysis, and interaction with other stakeholders and ownership teams.
• Ability to assimilate new concepts and practices into the position and the department. To provide subordinates with effective on-the-job training, policies and procedures, departmental training topics, and professional development.
• Financial management and leadership skills, including the ability to monitor expenses against commitments, set priorities for funding and develop annual financial goals.
• Ability to travel when required.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Summary:As a Company Director, you will play a pivotal role in the strategic leadership and management of the organization. Your responsibilities will include overseeing the overall operations, driving business growth, ensuring legal and regulatory compliance, and representing the company to stakeholders.

Key Responsibilities:

1. Strategic Leadership:Develop and execute the company's strategic vision and long-term goals. Provide leadership and direction to the executive team.
2. Operational Management:Oversee day-to-day operations to ensure efficiency and effectiveness. implement and monitor operational policies and procedures
3. Financial Management:Work closely with the finance team to develop and manage budgets. Monitor financial performance and make strategic financial decisions.
4. Business Development:Identify and pursue new business opportunities.Foster strategic partnerships and collaborations.
5. Stakeholder Relations:Build and maintain relationships with key stakeholders, including shareholders, clients, and regulatory bodies. Represent the company at industry events and conferences.
6. Legal and Regulatory Compliance:Ensure the company operates within legal and regulatory frameworks.Stay informed about changes in laws and regulations affecting the industry.
7. Risk Management:Identify and mitigate potential risks to the company's operations. Implement risk management strategies and policies.
8. Team Leadership:Recruit, mentor, and lead a high-performing executive team.Foster a positive and collaborative organizational culture.

Requirements:

1. Education:Bachelor's degree in business, management, or a related field. A master's degree is often preferred.
2. Experience:Proven experience in a senior executive role, preferably as a director or in a similar capacity.Demonstrated success in strategic planning and business development.
3. Leadership Skills:Strong leadership and decision-making abilities. Excellent interpersonal and communication skills.
4. Industry Knowledge:In-depth knowledge of the industry and market trends. Ability to anticipate and adapt to changes in the business environment.
5. Financial Acumen:Solid understanding of financial management and budgeting.
6. Ethical Standards:Commitment to high ethical standards and integrity.
7. Problem-Solving Skills:Ability to analyze complex issues and develop effective solutions.
8. Adaptability:Flexibility to adapt to changing business conditions.
9. Legal Compliance:Familiarity with relevant laws and regulations affecting the company.

The main objective of the department is to assist the CRO and Assistant CRO in the management of MC Branch offices and subsidiaries in the Asia-Oceania region, of its related activities and support our senior executives in our head office in Tokyo by providing geopolitical intelligence, as well as supporting our various business groups in developing new businesses and providing relevant industry insights.

In doing so, you will collaborate deeply with our colleagues in our head office in Tokyo, as well as our branch offices and subsidiaries in the Asia-Oceania region. Therefore, you are expected to contribute by understanding the needs of our senior executives and business groups, support to collect, collate, analyse and disseminate relevant information the relevant business groups. The roles include but not limited to the followings:

• To support and coordinate for the activities of the CRO Office.
• Manage all the necessary documentations and provide administrative and logistics support for the CRO Office in the event of any internal and external business functions, as well as receiving VIPs.
• To understand fully the strategies and requirements of our senior executives and business groups in our head office in Tokyo, as well as support the activities of our branch offices and subsidiaries in Asia-Oceania region.
• Prepare geopolitical intelligence related reports to senior executives in the head office, based on the above-mentioned strategies and requirements.
• To coordinate, support and manage interactions and collaboration between branch offices and subsidiaries in Asia-Oceania region.
• Management of CRO Office assets including record keeping of confidential documents, books and other office items etc.
• Any other ad-hoc administrative tasks to be assigned.

Job Requirements

• Minimum Bachelor’s Degree in any discipline or equivalent.
• Relevant knowledge and experience in providing geopolitical intelligence.
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies.
• Skills to create and present materials both in Japanese and English to communicate effectively with counterparties.
• Attention to details, strong communicator, proactive interaction with the team and cross-department to enable smooth and efficient operation of daily tasks.
• More than 2 years’ experience in abovementioned requirements.

KPMG’s Forensic practice consists of experienced professionals with a wealth of experience in investigations, forensic technology and disputes. KPMG has provided investigations services for some of the world’s biggest companies and some of the most important matters of public interest in Singapore.

KPMG’s Forensic team comprises professionals with extensive experience in Forensic Services that include Investigations, Financial Crime Compliance and FATCA CRS Compliance. Our diverse team of professionals help our clients prevent, detect and respond to risks through use of well-defined methodologies, innovative solutions and understanding of regulatory landscape.

We invite highly motivated and dynamic professionals to join our fast paced and growing practice. You will work with an experienced team of forensic professionals, cyber incident coordinators, security professionals, attorneys, and corporate partners.

The role involves:

· Planning and leading investigations (including determining the investigative approach and investigations timelines) with the Engagement Partner;

· Reviews of documents and devices as part of the investigation procedures;

· Preparing for and conducting investigative interviews;

· Providing guidance and having oversight of junior engagement team members;

· Progressing the investigations with stakeholders (including other internal service lines) and reporting to the Engagement Partner;

· Assistance with drafting of the investigations / expert witness report; and

· Stakeholder management, both internal and external.

The candidate should possess:

· Minimum 7 years of experience in Forensic Investigation and Litigation Support.

· Bachelor's degree holder preferably

· Good knowledge of Microsoft Office programs.

· Excellent communication and interpersonal skills and be a good team player;

· Excellent written and verbal communication, and good organisational skills;

· Ability to work independently as well as work well in a team

· Good time management skills.

Job Description & Requirements

Job Summary: The Operations Director is a high-level leadership position responsible for overseeing and managing the daily operations of an organization. This role plays a crucial part in ensuring that all operational activities are efficient, cost-effective, and aligned with the organization's strategic goals. The Operations Director typically reports to the Chief Operating Officer (COO) or another executive leader.

Key Responsibilities:

1. Strategic Planning:Develop and implement operational strategies that align with the organization's overall objectives.
   Create and manage operational budgets and resource allocation plans.
2. Process Improvement:Identify and implement process improvements to optimize efficiency and reduce operational costs.
   Monitor key performance indicators (KPIs) to measure and improve operational performance.
3. Team Management:Lead and oversee various operational teams, including production, logistics, quality control, and maintenance.
   Recruit, train, and develop staff to ensure a high-performing and collaborative workforce.
4. Resource Allocation:Manage and allocate resources, such as personnel, equipment, and materials, to meet operational needs and objectives.
   Ensure efficient utilization of resources and timely delivery of projects.
5. Supply Chain Management:Oversee the supply chain to ensure the timely procurement of raw materials and the efficient distribution of products or services.
   Manage vendor relationships and negotiate contracts to optimize cost and quality.
6. Quality Assurance:Implement and maintain quality control and assurance programs to ensure products or services meet established standards and specifications.
   Address any quality-related issues and initiate corrective actions.
7. Health and Safety:Ensure compliance with health and safety regulations to create a safe working environment.
   Develop and enforce safety policies and protocols.
8. Risk Management:Identify and mitigate operational risks and issues to minimize disruptions to business operations.
   Develop and maintain disaster recovery and business continuity plans.
9. Reporting and Analysis:Generate and analyze operational reports to identify trends, opportunities for improvement, and areas of concern.
   Present findings to executive leadership.
10. Customer Satisfaction:Collaborate with customer service and sales teams to meet customer expectations and resolve operational issues that impact customer satisfaction.

Requirements:

1. Education: A bachelor's degree in business administration, operations management, or a related field is typically required. A master's degree or relevant certifications (e.g., Six Sigma, APICS) may be preferred.
2. Experience: A minimum of 8-10 years of experience in operations management, with at least 3-5 years in a leadership role, is usually required.
3. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and lead diverse operational teams.
4. Communication: Excellent communication skills, both verbal and written, to effectively interact with various stakeholders, including senior management and cross-functional teams.
5. Problem-Solving: Strong analytical and problem-solving abilities to address complex operational issues and make strategic decisions.
6. Strategic Thinking: Ability to align operational initiatives with the organization's long-term goals and business strategies.
7. Adaptability: The Operations Director must be adaptable and responsive to changing business needs and market conditions.
8. Regulatory Knowledge: Understanding of relevant industry regulations and compliance requirements and the ability to implement and maintain compliance measures.
9. Data Analysis: Proficiency in data analysis tools and techniques to analyze operational data and make data-driven decisions.

The Operations Director is a pivotal role in any organization, as they are responsible for ensuring the efficient and effective functioning of day-to-day operations. Their strategic planning, resource management, and process optimization efforts have a significant impact on the organization's overall success and competitiveness

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Klook's mission is to empower travelers to discover, book, and enjoy memorable experiences, all while making the process seamless and convenient. As we continue to expand and innovate, we are looking for a talented Product Manager to join our team and lead the development of customer service systems to enhance our user experience.

What you will do:

• Responsible for the overall planning of customer service system products, and drive the implementation of the following product areas: communication tools, ticketing systems, intelligent customer service, etc.
• Lead the product team to build the customer service system, lead core product design, and ensure product specifications and output quality.
• Adopting a customer-oriented perspective and aiming for customer experience excellence, collaborate across teams to address and resolve issues that lead to high customer complaints and low satisfaction levels.
• Adopting a customer service perspective, continuously optimize operational efficiency.

What you will need:

• Bachelor's degree or related field, with over 6 years of experience in B2B systems related to customer service, orders, merchants, etc.
• Capable of leading overall product planning, possessing strong skills in product design and documentation, as well as solid conceptual and logical thinking abilities.
• Possesses a deep understanding of customer service systems, familiar with industry-standard customer service system design, and comprehends the core demands of customer support.
• Strong data analysis skills, as well as the ability to identify issues through data analysis and drive improvements.
• Excellent communication skills, and the ability to converse in Mandarin will be a plus