As a Product Support Assistant at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and unforgettable journeys. Assist in the coordination and execution of support activities for our train operations. This role involves providing technical and administrative support to ensure smooth operations and enhance passenger experiences. The ideal candidate is proactive, organized, and possesses excellent communication skills.
Primary Responsibilities include,
- Assist in the preparation and distribution of product information and support materials.
- Coordinate with various departments to ensure timely resolution of product-related issues.
- Handle customer inquiries and provide support via phone, email, and in-person interactions.
- Maintain accurate records of support activities, issues, and resolutions.
- Monitor product performance and provide feedback to the Product Support Manager.
- Participate in regular meetings with the Product Support team to discuss progress, issues, and improvements.
- Support the implementation of new products and services.
- Assist in the preparation of reports and presentations for management.
- Perform other duties as assigned by the Product Support Manager.
Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit.
Eastern & Oriental Express: a living Legend
Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern fusion cuisine and entertainment on board for the journey of a lifetime.
Everything about our train is extraordinary – and we want you to be, too.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
The Belmond & LVMH Family
The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
- Previous experience in luxury hospitality experience
- Minimum 3 years of experience in customer service principles and practices.
- Familiarity with product support and troubleshooting processes.
- Excellent communication and interpersonal skills
- Professional and polished appearance
- Flexibility to work a variety of shifts, including weekends and holidays
We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.
International exposure will be considered a plus. You must speak English. Additional languages, such as Mandarin, Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.
Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent, have worked in luxury retail or private villas, or be a tour guide.
Benefits
At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive salaries and insurance plans.
- Complimentary and preferred rate experiences at our iconic destinations.
- Wellness programs
Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.
