Total 2,638 technical support engineer job vacancies in d14 geylang eunos

We are looking for a seasoned AWS Technical Architect to design, implement, and optimize our cloud infrastructure on AWS. The ideal candidate will have extensive experience with AWS services, infrastructure automation using Terraform, and in-depth knowledge of networking, compute, storage, database, monitoring, and alerting solutions. This role is critical to ensure our cloud infrastructure is secure, scalable, and efficient.

Required experience of GCC and IM8 policies.

Experience with advanced AWS tools and frameworks like Kinesis, Chime, OpenSearch, and Generative AI (GenAI) using Retrieval-Augmented Generation (RAG) is highly valued.

Key Responsibilities

Cloud Architecture and Design

• Design and implement highly available, resilient, and scalable architectures on AWS, including networking, compute, storage, and database solutions.
• Architect solutions that leverage AWS best practices for security, cost optimization, and performance.

Infrastructure as Code (IaC):

• Develop, maintain, and manage Terraform configurations for automated provisioning and management of AWS resources.
• Implement best practices in version control, modularization, and reuse to ensure IaC maintainability and scalability.

Networking and Security:

• Design secure VPC architectures, subnets, routing, VPNs, and peering connections for multi-region and hybrid environments.
• Manage security groups, network ACLs, and identity access management (IAM) to ensure a secure AWS environment.

Compute, Storage, and Database Solutions:

• o Leverage AWS services like EC2, ECS Fargate, and Lambda for compute workloads, based on application needs.
• o Design scalable storage solutions using S3, EBS, and EFS.
• o Architect and optimize database solutions with RDS, DynamoDB, and Aurora.

Monitoring, Logging, and Alerting:

• Implement monitoring, logging, and alerting solutions using CloudWatch, CloudTrail, and the ELK Stack (Elasticsearch, Logstash, and Kibana) to ensure observability and troubleshooting capabilities.
• Set up proactive alerts and monitoring for performance and security issues to minimize downtime and optimize performance.

Top Mandatory skills

1. Cloud Architecture and Design

2. Infrastructure as Code (IaC)

3. Networking and Security

4. Compute, Storage, and Database Solutions:

5. Monitoring, Logging, and Alerting:

6: experience on GCC (AWS)

Skills which are good to have / optional

1. knowledge of Python/API development

2. setup and development of CI/CD pipeline

3.experience on AWS chimes/Kinesis/Gen AI (bedrock)

Job Descriptions:

• Work as Resident Technical Officer to our LTA projects, to assist and report to RE and SRE to monitor all site activities, and any incident, including near-misses. Report any non-complianceto RE and Qualified Person Supervision (QPS).
• Assist Engineer in carrying out supervision for related works include but not limited to replacement and extension, construction and reconfiguration of viaduct/ bridge works, and associated civil works, proposed new flexible pavement and infrastructure, re-alightment of roadways, fencing and construction.
• Prepare daily reports at regular basic and as required by clients.
• Supervise all construction activities and ensure compliance to all plans/drawings, risk assessment and specifications.
• Willing to work on rotation shifts .
• Ensure compliance to all health and safety policies.
• Ensure that contractor and their subcontractor comply with client's safety requirement, and safety checklists are follow.
• Reject poor quality of works at site and inform RE to raise non-conformance notice.
• Assist RE to manage and maintain records and documentation on field or site changes and to monitor adherence to construction schedule.
• Carry out standing supervision for critical site activities based,
• Stationed fulltime on site, 44 hrs weekly. For RTO Tunnel: 56 hrs weekly.

Working Areas:

Full time at sites: Sin Ming Area; Tampinese North; and Serangoon North, Bright Hill MRT.

Job Description & Requirements

We are looking for a proactive and organized Administrative Support professional to assist with day-to-day office operations. You will play a vital role in ensuring the smooth functioning of the office by providing administrative assistance to various departments. If you have excellent organizational skills and enjoy multitasking, we would love to hear from you!

Key Responsibilities:

• General Administrative Support: Assist with day-to-day administrative tasks such as answering phone calls, responding to emails, and handling correspondence.
• Document Management: Organize and maintain filing systems, both digital and physical, ensuring all documents are properly stored and easily accessible.
• Data Entry: Enter and update information in databases and spreadsheets, ensuring data accuracy and timely input.
• Inventory: Inventory control. Checking of stocks.
• Assist with Reports: Support the preparation of reports, presentations, and other documents as needed by management and other departments.
• Handle Invoices and Payments: Assist with basic finance-related tasks, such as processing invoices, expense reports, and payments in coordination with the finance department.
• Support Events and Meetings: Assist in organizing company events, meetings, and conferences, including booking venues, preparing materials, and managing attendance.
• Customer and Client Support: Provide basic support to customers or clients by addressing inquiries or redirecting them to the appropriate departments.
• Maintain Confidentiality: Handle sensitive and confidential information with discretion and professionalism.

Qualifications and Skills:

• Previous experience in an administrative or office support role.
• Proficient in MS Office (Word, Excel, PowerPoint) and basic familiarity with office management software.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in completing tasks.
• Ability to work independently and as part of a team.
• Professional demeanor and a positive attitude.

Benefits:

• Competitive salary
• Opportunities for professional growth and development
• Supportive and collaborative work environment

REPORTS TO:

Qualified Person (Representative) / Senior Resident Engineer / Resident Engineer

RESPONSIBILITIES & DUTIES:

• To review all Authority's and Contractor's drawings

• To provide all relevant endorsements required by the relevant authorities

• Supervise all civil, structural and geotechnical building works, both permanent and temporary

• To ensure that contractor had obtained all necessary permits and clearance to work

• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures

• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works

• To review, evaluate and assess all formwork structure, formwork support systems etc

• To review and supervise safety, environmental and health matters

• To supervise the installation of instrumentation

• To supervise sanitary and plumbing installations, pump drainage works etc

• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations

• To review Contractor's design and supervise all works

QUALIFICATIONS & REQUIREMENTS:

• Min. 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

• Diploma in Civil and Structural Engineering

• Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

Interested candidates please forward your resume to [email protected]. Only shortliested will be arranged for interview.

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Job Scope:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

Responsibilities

• Provide remote support to customers to resolve technical problem
• On-site support to customers until problem solved
• Perform on-site installation and training to customers
• Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
• Provide application support to clients’ engineer or internal staffs
• Prepare timely report to customer support management
• Participate on special projects and company initiatives as needed.

Requirements

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Microsoft Office
• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
• Preferably with Class 3 License

Main purpose of the role:

To be responsible for the patching and vulnerability management of all Infra environments across data centres

Key accountabilities and duties:

• To perform patching using the Tools (Bigfix, SCCM, Netbot) or any other tool customer may have with SOP based approach.
• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.
• To participate in daily checks on Tools (Bigfix,SCCM,Netbot) and log any issues not already logged by monitoring and alerting.
• To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.
• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.
• To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.
• Able to work Shifts that can be part of 24*7 operating model
• To carry out any other task associated with the role as reasonably requested.

Knowledge, skills and experience:

• Basic Knowledge on Patch Management, Vulnerability Management, Reporting.
• Some level of experience and understanding of IT Systems, Infrastructure & Security, Patch Management tools.
• Experience working on Windows/ Linux servers
• Shift work Required including weekends and work as part of team.
• As a member of the extended Global IT patching team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.
• Excellent customer focus and ability to build rapport.
• Highly motivated, driven by the achievement of agreed objectives. Ability to organise and execute team objectives and plans.
• Ability to work with more focus,discipline to ensure there are no human error.

Qualifications:

• Degree in Computer Science, Education, Technical, Engineering, Information Technology, Information Systems, Administration, Business, Science, Technology
• Any technical certification IT Infrastructure landscape (Windows/Linux/VMWare/Networks/Database/OCP,etc)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities

· The role will need a combination of skill sets cutting technical knowledge, techno functional and business analysis, and project management skills.

· Designing functional technology solutions

· Overseeing development and implementation of programs

· Troubleshooting with difficult technical issues and act as a problem solver for delivery tracks.

· Create and assist in presenting IT solutions related point of views to APAC CIO organization.

· Providing technical leadership and support to software development teams

· Understand company needs to define system specifications.

· Monitor systems to ensure they meet both user needs and business goals.

· Coordinate internal resources and third parties/vendors for the flawless execution of projects.

· Proficiency with some of the Transaction and Corporate Banking platforms – in areas of Cash Management, Core Banking, Cyber Security, Trade, Digital Channels, Payments, Risk and Compliance, API Microservices, Cloud etc.

· Experienced with deep skills on Transaction Banking - Core Banking projects, Oracle, FIS etc.

Requirements

· Bachelor’s degree in engineering, IT; Masters preferred etc.

· 10+ years of relevant experience in banking technology.

· Required project experience in one of the below 3 areas – Core Banking

· Experience working with global & regional banks, with deep understanding of banking technology architecture and solutions.

· Solid technical background, with understanding or hands-on experience in software development and web technologies. Able to demonstrate hands on technology coding experience prior to project management in career.

· Understanding of agile / scrum (preferred with scrum master certifications)

· Excellent client-facing and internal communication skills

· Good written and verbal communication skills

· Strong working knowledge of Microsoft Office; will be required to create presentation decks.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Engineer

Report to Project Manager , the engineer has the following responsibilities :

· Assist the project manager in project planning , all on-site technical / engineering matter and authority submissions

· Assist the project manager in managing and implementing the quality , environmental, health and safety (QEHS) management system of PIKASA BUILDERS PTE LTD on site.

· Supervise and monitor projects are carried out in accordance to operating procedures , quality standards and contractual specifications

· Monitor progress of works and site activities to ensure adherence to project timeline

· Conduct on site investigations and analyze data ( maps, reports, test, drawing etc)

· Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications

· Responsible for all inspection activities carried out at work site

· To update all structural / architectural and M&E progress with scheduling tools

· To prepare and submit shop drawing / material /MOS monthly progress claims and PM report

· To analyze customer complaints and provide advise and resolve problems creatively.

Requirement and Skills

Possess a Bachelor Degree in Civil or Structural Engineering

Proficient in MS Office , Auto Cad

Good analytical, supervision and communication skills

5 years of experience in Building Engineering projects including New Build

Experienced in LTA project is an advantage

Job Description & Requirements

Responsibilities:

Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle.

Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions

Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code

Prepare and install solutions by determining and designing system specifications, standards and programming

Improve operations by conducting systems analysis; recommending changes in policies and procedures

Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Protect operations by keeping information confidential

Provide information by collecting, analyzing and summarizing development and service issues

Accomplish engineering and organization mission by completing related results as needed

Support and develop software engineers by providing advice, coaching and educational opportunities

First and foremost, developing software our users need

Mentor junior and mid-level engineers

Collaborate with team to brainstorm and create new products

Grow engineering teams by interviewing, recruiting and hiring

Make informed decisions quickly and taking ownership of services and applications at scale

Work collaboratively with others to achieve goals

Be a persistent, creative problem ­solver

Remain cool and effective in a crisis

Stay on the leading edge of development practices

Passionate about great technologies, especially open source

Understand business needs and know how to create the tools to manage them

1. know autocad

2. prepare electrical shop drawing / as built drawing

3. attend site meeting

4. update site progress

5. submit progress claim

6. prepare power shut down/turn on

7. prepare OMM

8. prepare catalog submission

9. can do tender

10. site check before testing & handover

11. coordinate site work with maincon

Responsibilities

- Project site management mainly related to Steel Structure / Metal / RC / Architectural works

- Manage and handle on-site technical matters

- To prepare site related forms like Method Statement, Risk Assessment, Safe Work Procedures, etc

- Coordination with personnel from both main-contractors and sub-contractors

- Coordination with Professional Engineers

- Coordination with relevant Government agencies like LTA, SMRT, SCDF, etc

- Ensure project is executed in accordance with the construction standards and specifications

- Ensure project is on schedule and within budget

- To do on-site measurements and tally the measurements to drawings

- To prepare / amend / study shop-drawings and give comments

- To make sure all site staff attend the Tool Box Meetings (TBM)

- Any other ad hoc duties assigned by the Senior Management

Requirements

- Minimum Diploma / Degree in Civil Engineering or similar course

- Has at least 3 years of experience in Singapore in the related field

- Has experience working for LTA projects / high-rise buildings

- Familiar with Microsoft Office (Word & Excel in particular)

- Must have good interpersonal / social skills to explain, communicate, liaise, negotiate with the Senior Management, own construction team, and main-contractors and/or subcontractors

***Only short-listed candidates will be notified***

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire LCS Support Analyst

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire LCS Support Analyst

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Need 2 pax of Customer IT Support Representative for contact centre.

- Possess basic IT knowledge, familiar with phone applications and smart TV operations

- Familiar with internet surfing on the PC

- Basic troubleshooting of PC and software

- Contact Centre Experience

- Customer Service Skills

- Ability to Multitask / handle multiple service calls

- Ability to handle difficult customers

- Ability to draft professional email respond back to customers

- Have experience dealing with email correspondence thus requiring little to no supervision in vetting through the composed email

- Familiar with excel (lookup, pivot table, graph) to generate reports

- Effectively bilingual (English / Chinese)

Other information:

Role 1

- 5.5 days (44 hours per week)

- Working hours: Mon to Fri (2 shifts): 8.30am to 8.30pm (830am to 530pm) & (1130am to 830pm) Sat: 830am to 1pm

- Candidate will work Mon - Fri 1130am to 830pm, when there is a need of leave coverage, then schedule will be adjusted.

Role 2

- Rotating shift (including weekends and PH)

- As a back up engineer, he/she will work Mon to Thur from 10am to 10pm, only when he needs to cover other team members' absence, then the working hours is either 830am to 8:30pm or 1pm to 1am.

Fresh graduate/entry level candidates with basic IT knowledge are welcomed!

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance.

Primary Skills/Requirements

• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.

Desired Skills and Qualifications

· At least 5 years of development experience in Java

· Experience in performing production support

· Experience in Spring/Spring Boot framework

· Experience in relational databases such as Oracle and MySQL

· Experience in implementing web services such as SOAP and RESTful web services

· Experience in frontend frameworks such as Angular, Struts, jQuery and Bootstrap

· Experience in batch processing implementations

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

· Ideally, at least 5 years of relevant work experience

· Plan, Install, Manage, and administer Mainframe, Upgrades and Maintenance

· Manage and deliver support for z/OS, DB2, IBM TWS, IBM RACF, IBM RMM, IBM SDSF, SMP/E, IODF.

· Hands-on experience in installing, upgrading, and administering IBM, CA and BMC products.

· Hands-on experience managing DFSMS suite – DSS, HSM, RMM, VTL and replication.

· Experience managing enterprise Mainframe Storage Systems – Disk and Virtual Tape

· Experience with Mainframe recovery, disaster recovery, troubleshooting, maintaining, and configuring using Mainframe LPARs

· Develop/Maintain/Improve in-house programs and utilities in COBOL, REXX.

· Experience with MF Data Center and MF network (VTAM, TCPIP and TN3270)

· Collaborate with other infrastructure teams, e.g., Storage, security teams, open systems, network, etc., to ensure applications running in DB2, and MQ can interface with applications on other platforms, e.g., WebSphere Application Servers on Linux

· Perform performance data collection, analysis, and tuning of Mainframe Systems.

· Implement project and internal initiative responsibilities as assigned or delegated.

· Participate in incident and problem management activities related to application and Mainframe Systems

· Diagnose and resolve environment system abends and abnormal operating problems using system logs and other available logs and documents.

· Perform problem diagnostics and resolution as well as change management.

· Collaborate with other team members within the same Information Technology (IT) departments, functional users, and vendors to provide guidance and supervise project implementation.

· Provide 24*7 on-call support Mainframe Infrastructure.

· Meet or exceed customer SLA.

• To assist the Workshop Supervisor in the daily running operation of the workshop.
• To managing data inputs from multiple sources.
• To perform troubleshooting of vehicles with high degree of competency.
• Ensure all work carried out comply with safety and quality requirements.
• To perform random checks on service and repairs jobs to the fulfillment of customer’s wishes.
• To generate a consistent set of monthly reports for the product management team.
• To help the management to manage the creation and updating of orderable items.
• To provide technical assistance to Foremen and Technicians.
• To provide backup support to escalated product related issues.
• Coordinate with other departments on a variety of projects.
• Any other duties that may be assigned from time to time.

Job scope

- Prepare and manage technical design dwgs (AutoCad)

- Prepare technical submissions to the client/ authorities

- Correspondence and liaison with the client / authorities

Requirements

-ITC / Diploma/ Deg in M&E Engineering

-Competent in MS office / Autocad / Revit

- Experience is Plumbing and Sanitary trade is preferred

Job Responsibilities

• Provide L1 to L2 support for infrastructure, network, and internal systems.
• Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
• Provide on call, 24x7 supports for systems on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages.
• Suitable candidate will support IT server patching administration and change manangement coordination

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Infrastructure & Container Platform Support

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

Job Overview​

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications​

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Responsibilities and Duties​

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· To coordinate in setting up Infrastructure and support Application Infra needs​

· Ensure Operating system, Middleware, Database performance, Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards​

· Provides hands on technical expertise (SME), senior level technical guidance to application team as necessary​

· Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency, stability, replication and other key aspects​

· Researching and recommending solution that best meet business needs and enterprise operational requirements ​

· Provide technical support to application development teams​

· Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact ​

Qualifications​

· Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​

· Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases​

· Knowledge in Networking (F5 GTM/LTM or any other SLB)​

· 5 Years minimum professional experience and 3 Years minimum relevant experience​

· Experience in banking or financial services institutions preferred​

· Will need to work in shifts and in weekends​

· Team player to work with multiple teams and teammates​

Kindly take note of the following details for shift work

1. Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

​WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Description & Requirements

Roles & Responsibilities

• General administrative work, including data entry, filing.
• Assist in preparing incoming and outgoing letters, mail, and sorting out mailers, bills, etc.
• Admin cum Accounts Assistant is responsible for maintaining the financial records and providing administration support for the smooth flow of the company.
• Able to liaise with English and Mandarin-speaking clients.
• Undertake ad-hoc duties whenever assigned.
• Record transactions and events relating to inventory, accruals, prepayments, capital structure and finance costs.
• Record transactions and events relating to sales, purchases, receivables, payables and cash.
• Managing incoming shipment

Job Requirements

• Proficient in Microsoft Office
• Min 1-2years of relevant working experience
• Educational qualification in Accounting or relevant
• Fresh accounting graduates welcome to apply. Work experience or internship in accounts field will be an added advantage

About the job

We are seeking a dynamic and detail-oriented individual to join our team as a Junior Sales Support. In this role, you will play a crucial part in supporting the sales team by handling billing, activation processes, and providing administrative assistance. The ideal candidate should be organized, possess excellent communication skills, and thrive in a fast-paced environment.

Responsibilities

Administrative/Sales Support:

· Assist the sales team with administrative tasks, including data entry, document preparation, and file management

· Maintain organized and up-to-date records of the pricing book, customer information, and sales transactions

· Handle administrative duties for the company's executives and management teams

· Work closely with the sales team to provide necessary support for ongoing projects and sales initiatives

Customer Interaction:

· Communicate with customers to obtain supporting documentation, such as monthly PO requests, for completing billing and invoicing

· Collaborate with the sales team as needed to address customer requests and ensure customer satisfaction

· Support any activation-related requests, including close collaboration with various vendors

Billing and Invoicing:

· Generate and process accurate and timely invoices for clients

· Collaborate with the team to address any billing discrepancies or inquiries from clients

Qualifications:

· Fresh graduates or 1-2 years of working experience in a related field is a plus

· Strong organizational and multitasking skills

· Excellent communication skills, both written and verbal

· Proficient in Microsoft Office suite (Word, Excel, PowerPoint)

· Ability to work independently and collaboratively in a team environment

Requirements:

· Singaporeans or PRs only

· Full-time commitment required

If you are a motivated individual with a passion for supporting sales initiatives and ensuring smooth billing processes, we encourage you to apply for this exciting opportunity. To apply online, please click the Apply button. Alternatively, please email your resume to [email protected].

Come help develop the future of software used in industrial automation. We are seeking individual with a real passion for learning that are curious and often challenge the status quo. Attitude, aptitude and integrity are central to all successful applicants. Together, we work to build our primary product, PCO.

PLC programmers are responsible for programming assembly lines, robotic devices, or other manufacturing processes using programmable logic controllers (PLC). This role is ideal for a detail-oriented, logical thinker who enjoys working with different machines in combination with computers. PLC programmers work full time but experience a moderate amount of travel and activity in the workplace, such as supervising the installation of their programs and machinery.

The daily responsibility involvement includes of the following;

• Design and perform detailed designing for machine electrical control systems;
• Write Programmable Logic Control (PLC) program for automatic machine control & processes.
• Develop process specific application function librabries.
• PLC application programming and build new function library.
• Ability to utilize, debug, design and install engineering software.
• To collaborate and work together with Design Team (comprising of both mechanical & electrical membes) for the design concept arising from new project proposal and confirmed projects;
• Diploma or Degree in Electrical Engineering OR its equivalents;
• Good knowledge of PLC and circuit design;
• Demonsrated ability to visualize projects, develop and produce design from concept through completion.
• Sound knowledge of process instrumentation, PLC programs such as Delta, Mitsubishi, Matsushita, Omron PLC, Direct Logic, Siemens.
• RS422, RS485, Modbus TCP and other industrial interface protocol.
• Knowledgeable of VB, VC, C# will be considered as an added advantage;

Plus;

• Programming experiece in C++, Python, SQL or similar language.
• Industrial electrical panel design.
• HMI/SCADA programming (Allen-Bradley, Ignition or similar).