Customer Solutions Executive
Full-time
Senior Executive
1 day ago
Responsibilities
Perform duties according to SOP and Transport Management System (TMS) Manuals and ensure each step is performed according to KPI�..
Responsibilities
- Perform duties according to SOP and Transport Management System (TMS) Manuals and ensure each step is performed according to KPI’s set.
- Proficient communication with relevant parties:
- Control Party: Ensure receipt of shipment handling instruction, meeting the minimum information required.
- Rhenus Network/Agents: Ensure clear communication of shipment handling instruction, receipt of shipment details from relevant suppliers, and confirmation to proceed with shipment processing.
- Customers: Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.
- Check the Airfreight Import Job created in TMS and ensure 100% compliance to the mandatory shipment requirements.
- Check Mandatory Status Codes set in TMS and ensure that the date and time are as per the actual event.
- Pro-actively monitor any event discrepancies from point of Arrival up to point of Delivery and enter relevant discrepancy codes in TMS.
- Create Accounts Receivable and Accounts Payable invoices in TMS.
- Create Accruals of cost and sale on job level in TMS.
- Ensure completion of job file with all the required documents and closure of job in TMS.
- Manage and solve issues escalated by relevant Operations Staff.
Requirements
- Diploma in Logistics/Transport Management/Supply Chain or equivalent
- At least 2 year of experience in a freight forwarding and logistics industry
- Knowledge of local and international freight services and customs policies
- Familiar with industry standard programs and able to operate standard systems relevant to the position
- Excellent communication skills in English, both verbal and written
- Possess a strong customer service mindset
- Analytical and data-driven
- Ability to quickly understand processes
- Independent self-starter, well-organised, detail-oriented and ability to multi-task with excellent time management skills
- Good team player
- Possess a professional working attitude
- Proficient with MS Office applications
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