Responsibilities
• Lead the ServiceNow IRMS development, implementation, and adoption in company.
• Design, develop, implement, test and continuous maintenance the IRMS using ServiceNow capabilities, encompassing all GRC modules relevant to Synapxe such as Compliance & Audit Management, Risk Management, Business Continuity Management, Third Party Risk Management, etc.
• Ensure users are respectfully challenged when requesting for enhancements.
• Work with end users to resolve escalated issues/defects within the GRC system.
• Establish and maintain the central risk register and platform.
• Enable a holistic and central view of risk (e.g., operational risk, third party risk, compliance risk, etc.) via GRC systems; Integrate risk information (e.g., third-party risk, compliance risk).
• Upkeep the digital roadmap for risk management ensuring its relevance.
• Engage different parties to understand operation business needs and assist to translate into function and technical requirements.
• Transform manual, siloed and inefficient risk management related processes through IRM – harmonise processes, automate workflows, enable faster and more accurate reporting.
• Go-to person for ServiceNow IRMS and subject matter expert to advise and guide internal teams.
• Establish a collaborative relationship with cross functional teams such as IT.
• Maintain effective working relationships with peers and stakeholders.
• Involve in project and SI management in the IRM implementation.
• Manage projects and contracts, monitor the scope, schedule, budget and deliver the expected values from IRM.
• Keep Steering Committee and Senior Level Management apprised for GRC programme.
• Identify and manage project risks and implications to the project and recommend mitigation measures.
• Demonstrate your expertise in GRC systems; you are expected to further your own knowledge and improve productivity of your colleagues. This including staying updated on ServiceNow releases, features, and industry best practices to ensure continuous improvements.
• Document and maintain the IRM matters e.g., workflows, knowledge base, budget, etc.
• Represent CRO for GRC Systems and ServiceNow IRMS matters.
• Manage stakeholders and partner/collaborate with business units across the company
Requirements
• Bachelor’s degree in computer science or STEM Majors (Science, Technology, Engineering and Math)
• At least 8 years’ experience with a track record of successful ServiceNow IRM solutions implementation and integration with other applications.
• Strong understanding the ServiceNow IRM architecture, platform, and integration capabilities.
• Strong knowledge & experience in governance, risk management (IT and operational risks) and/or compliance.
• Strong knowledge on well-recognized frameworks & standards such as ISO31000 and COSO ERM.
• Must have ServiceNow certifications in ServiceNow Certified Implementation Specialist in risk and compliance and ServiceNow System Administrator.
• Project management certification or CRISC, CISM, CISSP, CPRM, etc.
• Thought leadership, keen insights, and a forward-looking mindset.
• Passion for automation, and actively looking for opportunities to streamline and simplify processes, and to drive positive change within the organisation.
• Resilient and has the drive and desire to achieve results with deadlines.
• Highly adaptable to varying situations and always looking at the bigger picture.
• Demonstrate keen interest in keeping up with technology through regular certifications, taking up courses.
• Adept at navigating the organisational matrix; understanding people's roles, anticipating obstacles, identifying workarounds, leverage resources and rallying teammates.
• Able to articulate the value of what is most important to the stakeholders to achieve desired outcomes.
• Quick thinking, solutions-oriented mind-set, strong project management and facilitation capabilities to build cross functional partnerships to drive results. Always seeking process improvements and a better way to do things.
• Strong people management skills.
• Proven leadership, demonstrate strong working knowledge of a large organisation and cross-functional teams.
• Demonstrated Change Management capabilities.
• Anticipate obstacles, identify workarounds, leverage resources, rally teammates.
• Strong people skills, including creativity and curiosity with ability to effectively communicate and influence across all organisational levels.
• Proven analytical and problem resolution skills.
• Ability to influence and build consensus with other stakeholders.
Licence no: 12C6060
