To provide prompt and courteous F&B service to the Hotel’s guests:
· Read the daily events log to anticipate any VIP’s arrivals.
· Familiar with all menu items, their garnishes, contents, preparation methods and be able to relay the information to guests in a polite and concise way, if asked.
· Present a la carte menu where appropriate, and describe specialty or alternative cuisine.
· Serve and clear food and beverage items in an unobtrusive and professional manner.
· Utilize the POS system to bring up sales, print checks, close checks and complete the cash-out procedures.
· Ascertain guests’ satisfaction and handle any problem which may arise, by informing the respective Outlet Manager of the problem and how it was resolved.
· Report any guest comments regarding food and beverage, any kinds of deviation from set standard and procedures to Manager.
· Conscientious handling and maintenance of operating equipment
· Adhere to safety, sanitation and hygiene policies.
· Maintain complete knowledge of all F&B services, outlets and hotel services/features.
· Perform opening/closing side duties as assigned and set all tables according to standards.
· Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
· Perform any other duties as assigned by the Manager