Total 15,445 Senior Executive job vacancies in raffles city central singapore

Senior Machinist

• Working Days: Monday-Thursday
• Working Hours: 7.30am - 7.30pm // 7.30pm - 7.30am [Rotated shift]
• Location: Woodlands
• Salary: $3500 - $4000 + VB

Requirements:

• Possess at least 5 years of working experience in manufacturing and mechanical environment.
• NITEC in Precision Engineering or equivalent.
• Able to use basic measuring instruments, gauges and measuring techniques.
• Able to follow instructed job layouts and operate Lathe/Turn-Mill machines. Ability to operate 4½ and 5 axis is a plus.
• Able to calculate, set and modify machining parameters (speeds, feeds, depths of cuts tapers etc.)
• Demonstrate ability to interpret engineering drawings with multiple views and machining surface.
• Must be able to work 12 hours rotation shift.
• Able to manage a team of 5 machinists.

Job Scope:

• Understands procedures, work orders, blueprints, and set-up sheets and receives verbal work instructions to plan the job layout with as few set-ups as possible.
• Sets-up machine as required using prescribed detail and operating procedures.
• Promptly reports any operational problems or safety issues with machinery, tools or equipment to Line Leader.
• Actively participate and stain high level of 5S.
• Safely performs all duties and keeps all employees aware of dangers in the work area.
• Practices good housekeeping in assigned areas and properly dispose of waste accordingly to safety and environmental policies.
• Able to set up tools with little guidance. Gathers required tooling and fixture or places order if necessary.
• Identifies the type of material being used and corrects or modifies tooling call-outs, offsets, speed and feeds to allow for variations in the material.
• Performs the majority of machining operations needed to complete the part. Consistently meets or exceeds manufacturing, safety and quality targets.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

1. Design, plan, support, and maintain DB Infrastructure build and operations to meet or exceed stipulated SLA
2. Monitor DB Infrastructure performance and resolution of technical problems
3. Lead,prioritize and manage a DB Infrastructure team to effectively provide implementation and operations support to projects to meet or exceed SLA
4. Identify and resolve highly complex system DB Infrastructure issues that may require establishment of new techniques, tools and processes
5. Proactively analyze internal/external business challenges/regulatory issues and recommend improvements
6. Required to be on standby 24x7 on-site or on-call after office hours, weekends and public holidays for operational or implementation projects
7. Savvy in troubleshooting complex problems
8. Resourceful in understanding issues or learning new skills
9. Possess good team work and able to provide clear instructions, guidance as well as knowledge sharing to the team
10. Have Oracle DB skillset

We have a current opportunity for a Senior Sales Executive (Exhibition & Sponsorship Sales) on a permanent basis.

The position will be based in Singapore. For further information about this position please apply.

Our client, an International Exhibition Group that is expanding into Asia is looking for Senior Sales Executive to join their team in Singapore.

Role: Senior Sales Executive (Exhibition & Sponsorship Sales)

Location: Singapore

Salary: S$3,500 - S$4,000 + commission

Qualifications and experience:

• Have excellent telephone sales manner with high call rates.
• Ideally 2 to 3 years' experience in B2B sponsorship and exhibition sales
• Technical experience with contract management and proposal writing.
• Able to cross and up sell opportunities and products.
• Focus on the customer needs AND striving to seek win/win agreements.
• Excellent verbal and written English

Key responsibilities:

• Client management
• Building and developing relationships
• Identifying new business opportunities
• Selling stand-alone exhibition space
• Taking briefs and pitching for new business
• Up-selling and cross selling additional services
• Working closely with management to ensure sales strategies are in line with the marketing of the business
• Attending industry networking events to meet new contacts and generate business

EA License Number: R2198671

Agency License Number: 11C4388

Job Description & Requirements

Requirements:

Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365 Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

We are looking for Electronic Trading Support to manage and maintain Trading System operations. This is a technical hands-on role. The primary focus for this position is ETS but may be required to support other functions like IT Support, infrastructure and/or Application functions whenever required to cover the team workload.

IT & ETS Support Requirements

Roles and Responsibilities

1. Trading Support

• Support different Trading Systems such as CQG, ATP, TTNG & etc.
• Management on System changes, migration, implementation & etc.
• Support internal Application Systems such as Global Risk, Middle Office System, Back Office etc.
• Dealer Desk Support on complex Trade and Tech issues. This would involve communicating and escalating to vendors. • Work on any ad-hoc projects/initiatives related Trading application.
• Ensure completeness with sufficiency of documentation for all support procedures.

2. Internal IT Support

• Support Office System BCP.
• Application Process monitoring.
• User Desktop PC OS and Application Support.
• Domain and email user setup.
• Phone Systems and Dealer Turret system support.
• Internal Application Support.
• Office IT Infrastructure Support.

3. Trading System Setup

• Liaise with Sales on new customer Trading System setup requirements.
• Investigate & resolve any system setup issues on respective front-end trading system.
• Prepare and send out frontend trading platform ID/PW to authorized traders and other official client communication.
• Update in respective frontend trading platform for any change request in a timely manner.
• Ensure completeness with sufficiency of documentation for record keeping as part of client account maintenance.
• Assist in the administrative work and/or coordination involved in any ad-hoc projects/initiatives related to account setup process changes.

Knowledge/Skills

• At least a Diploma in Computer Science or equivalent.
• At least 1 year of relevant working experience in trading platform support role.
• Able to identify potential problems; exhibit initiative to raise issues, resolve issues and escalate as appropriate.
• Possesses good customer (Internal and External), vendor and IT team relations and communication skills.
• Meticulous, mature with a positive work attitude.
• Able to work in high pressure and operational environment.
• Willing to work on weekends if needed.
• Strong team player with ability to support and cover other team members whenever required. Need to work in shifts when required.
• Basic understanding of Derivatives and FX Trading.
• Basic networking and operating system knowledge.

Position: Sales Executive (ICT)

• Salary: $3100 to $3300
• Work Location: Near Tai Seng MRT
• Working Days: Mondays to Fridays
• Working Hours: 8.30am to 5.15pm
• Variable Bonus: Monthly Variable Bonus and Annual Variable Bonus (payable based on Company’s performance and Individual performance)
• Transport: Reimbursement with receipt (those who own personal car, transport allowance can be discussed)
• Commission: payable on achieving sales target (details to be provided by hiring manager)

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• To understand existing and new customers’ needs and propose a suitable proposal for them.
• Build a good rapport with existing customers to retain them and develop new opportunities actively.
• To engage more often with customers by conducting calls and plan to meet up with them.
• To have a clear and deep understanding of the company’s product and services in order to negotiate professionally and successfully to close a sale
• Identify and cultivate new business opportunities in the managed services domain, focusing on SMEs across various sectors in Singapore, especially in Healthcare and Retail.
• Negotiation with business partners for purchases and work with the Operations Team for project deployment.
• Manage, propose sales quotation and proposal.
• To keep track of customers’ accounts and ensure of payments is made promptly.
• To provide after sales service when necessary.
• Create sales strategies to achieve the sales quota.
• To build a sales pipeline and report weekly, monthly sales forecast to the top management.
• Able to work well with other sales and warehouse team as well as our business partners.
• To perform other tasks and project when assigned.

Job Requirements:

• Minimal Professional Certificate / Diploma / Degree holder
• Candidates with Sales experience from other industries are welcome.
• Knowledge of ICT products in IT industry would be an advantage but is not mandatory

1. Marketing Support

• Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands in retail supermarkets.

• Coordinate marketing initiatives and promotional activities for 3rd party brand partners.

• Develop advertising materials for POSM, digital and social media channels.

• Assist in creating sales support materials and retail in-store promotions.

• Assist in coordinating marketing events such as roadshows and promoter sampling.

• Collaborate with functional teams like procurement, sales and finance to ensure smooth development and launch of new products.

2. Ecommerce Site & Retail Marketing for Showroom

• Contribute to developing marketing strategies for driving foot traffic and sales in retail showroom.

• Support the marketing team in the implementation of showroom-specific marketing campaigns to attract customers and enhance the retail experience.

• Assist in overseeing retail merchandising efforts for optimal product display and sales.

• Drive and implement commercial plans across owned Ecommerce site including selecting right mix of products, forecast and setting thematic promos to achieve sales target.

Job Description

-To provide full suite of corporate secretarial related services (e.g.,

incorporation of company, change of company officers and share transfers)

-Manage a portfolio of clients in providing corporate secretarial services

-Handling submission of ACRA & IRAS transactions

-Preparing Directors/Shareholders resolutions, Extraordinary / Annual

General Meetings Minutes, relevant statutory forms and other related

documents for on-going corporate secretarial matters.

-Provide advice on compliance requirements, corporate governance and

corporate secretarial matters

-Ensure that secretarial files and statutory records are properly updated and

maintained

-Performing Onboarding / Ongoing Due Diligence Check on new and existing

clients

-Liaise with statutory bodies, banks and other third-party business partners as

and when required

-Handle work pass application for clients’ expatriate staff

-Review/Prepare financial statements in XBRL format.

-Any other corporate and ad-hoc jobs as required

Requirements

-Diploma/Advanced Diploma/Degree in relevant field, Business

Administration, Business Management or Law

-Holding or currently pursuing corporate secretarial qualification / compliance

background would be an advantage.

-A meticulous, organized and proactive individual who is able to work

independently.
-Multi-task and work under tight timelines.

-At least 3 years’ relevant corporate secretarial experience is required

-Someone who is looking for long-term career growth prospect

1. Design, plan, support, and maintain DB Infrastructure build and operations to meet or exceed stipulated SLA
2. Monitor DB Infrastructure performance and resolution of technical problems
3. Lead, prioritize and manage a DB Infrastructure team to effectively provide implementation and operations support to projects to meet or exceed SLA
4. Identify and resolve highly complex system DB Infrastructure issues that may require establishment of new techniques, tools and processes
5. Proactively analyze internal/external business challenges/regulatory issues and recommend improvements
6. Required to be on standby 24x7 on-site or on-call after office hours, weekends and public holidays for operational or implementation projects
7. Savvy in troubleshooting complex problems
8. Resourceful in understanding issues or learning new skills
9. Possess good team work and able to provide clear instructions, guidance as well as knowledge sharing to the team
10. Have Oracle DB skillset

About this job:

Regulatory and statutory reporting

• Responsible for maintaining compliance with the requirements of relevant Insurance Act, Companies Act, Income Tax and other regulatory requirements
• Assist in the analysis of the quarterly USGAAP results and coordination of the MAS quarterly close for the Singapore entity
• Accurate and timely submissions of MAS regulatory returns to MAS and other regulatory bodies in accordance with format and requirements as required
• Support the preparation of other relevant reports for Management and the Audit Committee/Risk Committee/Board of Directors
• Responsible for the timely preparation of quarterly GST Returns
• Liaising with external auditors and tax agents on audit and tax matters
• Liaising with banks on banking matters

IFRS 17 reporting

• Assist in the preparation of IFRS 17 financial statements by working closely with various teams across the Group producing the IFRS 17 results. Full training and continuous support for this part of the role will be provided.

Others

• Involvement in ad-hoc projects

Responsibilities

• Develop business relationships with Chinese institutions established or setting up branches in Singapore, providing a range of services including but not limited to cash management and investment solutions for corporate clients;
• Expand our presence by collaborating with Chinese enterprises to establish business hubs in Singapore and facilitate B2B platform partnerships with iFAST Singapore;
• Explore and seize business opportunities by promoting the services and platforms of iFAST China;
• KPI assessment will be based on sale performance.

Requirements

• Bachelor Degree or above from internationally recognised universities, with a preference for graduates in finance-related majors;
• Proficiency in Mandarin to serve Chinese clients;
• Relevant work experience in wealth management, with a passion for the wealth management industry;
• Proven track record in serving institutional clients;
• Sharp-minded, excellent communication skills, strong ability to solve problems and manage complex interaction effectively, and strong sales skills;
• Show integrity and a strong sense of responsibility, able to learn fast and present high level of customer centricity mindset.

• Execute sales pitches and develop new business opportunities with potential customers.
• Ensure sales, operational, and business performance and targets are met and collaborate closely with the operations, accounts, and sales teams.
• Develop a strong after-sales relationship with clients and ensure their inquiries are handled promptly.

Requirements:

• GCE ‘O’ Level and above
• At least 1 year of Sales experience in Freight Forwarding industry.
• Good interpersonal, negotiation and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities

• Establish new customer accounts through canvassing and cold calling, while managing relationships with existing clients.
• Prepare sales proposals and conduct presentations aimed at achieving company sales and profit targets.
• Conduct end-user product demonstrations and provide necessary training.
• Propose suitable document management and workflow solutions by analyzing the customer’s business environment.
• Foster and sustain strong customer relationships to promote business growth.

Requirements:

• Experience in direct sales of Digital Multi-Functional Copiers or Business Equipment Products is an advantage
• Demonstrate effective communication and presentation skills.
• Be self-motivated, resourceful, and focused on achieving results.
• Exhibit strong interpersonal skills with a customer-service orientation.
• Have proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: LR4RRX9X

• Full spectrum digital ads management and handle the local and international SEO and SEM campaigns for the brand
• Administer digital marketing analytics and providing the team with critical data to create optimization strategies, such as monthly platform management for outreach and potential foreign investors.
• Maintaining and regularly updating website and other digital company presence, improve overall client web UX and Evaluating and improving ROAS
• Provide Inventory management and evaluating sales online and retail locations performance and implementing and improving e-commerce SOP and to recommend projects improvements

Requirements:

• Degree in Marketing, Business Management or equivalent.
• At least2 years of e-commerce and digital marketing experience.
• Proficient in Shopify, Mailchimp and Digital Analytics Tools.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Provide excellent customer service and support to customers
• Develop and create menus and dishes based on customer requirements.
• Prepare quotations and proposals for customers.

Requirements:

• GCE ‘O’ Level and above
• At least 1 year of relevant work experience in food industry
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Deliver administrative support to Sales Department.
• Handle process delivery orders/ invoices.

Requirements:

• Nitec and above
• At least 1 year of administrative experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities

• Craft and execute marketing strategies and business plans for the region.
• Track and report on the progress of regional business objectives.
• Prepare comprehensive reports on regional business performance.
• Aid in sales forecasting and address sales inquiries.
• Assist in implementing the action plans for the sales team

Requirements:

• Diploma or equivalent educational background.
• Excellent planning and analytical skills.
• Proficient in Microsoft Office, particularly in Excel.
• Business-level fluency in English and Japanese (JLPT N1 a must).
• Self-reliant, detail-oriented, with strong communication and interpersonal abilities.
• Familiarity with Salesforce is advantageous.
• Experience in sales planning or marketing in the industrial sector is advantageous.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QY455959

We are seeking a highly skilled and experienced Java Developer to join our dynamic team. The ideal candidate will have a strong background in Java, Spring boot, Hibernate , Microservices, Rest API, PostgreSQL, with a proven track record in the banking domain. You will be responsible for developing and maintaining high-performance, scalable, and secure applications, ensuring seamless integration with various banking systems.

Key Responsibilities:

• Design, develop, and maintain Java applications using Spring Boot and Hibernate frameworks.
• Develop robust and scalable microservices-based solutions.
• Write clean, maintainable, and efficient code using Java and JavaScript.
• Collaborate with cross-functional teams to gather and analyze requirements.
• Implement and maintain RESTful APIs for seamless integration with front-end applications.
• Ensure the security and performance of applications, adhering to best practices and industry standards.
• Participate in code reviews, providing constructive feedback to peers.
• Troubleshoot, debug, and resolve production issues in a timely manner.
• Stay updated with the latest industry trends and emerging technologies to ensure continuous improvement.
• Contribute to all phases of the development lifecycle, from conception through deployment and maintenance.

• Min 6+ years of professional experience in Java development.
• Strong proficiency in Spring Boot and Hibernate frameworks.
• Solid understanding of microservices architecture and implementation.
• Proficient in front-end technologies, particularly JavaScript.
• Experience with RESTful API design and implementation.
• Experience with PostgreSQL database systems
• Experience with version control systems, preferably Git.

Mandatory Required Skills : Java, Spring boot, Hibernate , Microservices, Rest API, PostgreSQL

Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking a highly motivated and skilled Marketing Executive to join our team in Singapore. As the Marketing Executive, you will be responsible for developing and executing comprehensive marketing strategies to enhance our brand presence and drive business growth. Your primary duties will include planning, implementing, and optimizing marketing campaigns across various digital and traditional channels. You will also play a key role in expanding our social media footprint and engaging our target audience effectively.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

Roles and Responsibilities:

1. Lead and manage comprehensive marketing campaigns across various channels from conception to analysis.

2. Oversee website and social media accounts, ensuring timely updates, engagement, and innovative campaigns.

3. Develop and distribute engaging content, including email newsletters, to enhance audience engagement and support marketing goals.

4. Analyse marketing data to provide actionable insights and optimize future strategies and campaigns.

5. Generate creative ideas and contribute to strategic marketing plans to promote brand awareness and achieve growth objectives.

6. Create and develop marketing materials that align with brand guidelines and support marketing objectives.

7. Conduct competitor research and monitor market trends to inform and refine marketing strategies.

8. Support various departments with ad-hoc duties to contribute to overall marketing success.

Job Requirements:

1. At least 1 year experience in marketing or a similar role.

2. Creative and passionate about marketing, and have a working knowledge of current marketing tools and channels including social media platforms.

3. Excellent verbal, written and interpersonal communication skills.

4. Able to work independently and effectively under tight deadlines in a fast-paced environment.

5. A good team player with a high level of enthusiasm, drive, initiative and commitment

Qualifications Requirements:

1. Diploma / Bachelor’s degree in Marketing, Communications, or related field.

Technical Competencies:

1. Experience with tools like Hootsuite or MailChimp, and major platforms such as Facebook, Instagram, WeChat.

2. Proficient in tools like Google Analytics for tracking and reporting marketing performance.

3. Familiar with WordPress or similar CMS platforms.

4. Basic knowledge of Adobe Creative Suite or Canva.

Information System Executive

Responsibilities:

• Provide user support.
• Install, configure, and maintain desktop operating systems and applications.
• Provide basic Windows Server (2012/2016/2019) administration.
• Provide basic Microsoft 365 administration.

Requirements:

• Basic networking skills.
• Good communication skills.
• Able to work independently and as a team.
• Experience with Windows Desktop OS.
• Basic experience with Windows Server OS.
• Basic experience with Microsoft 365.

A competitive and attractive remuneration package awaits the successful candidate.

Please submit your resume stating qualifications, work experience, current and expected salary.

We regret to inform that only short-listed applicants will be notified

• Take a leading role in the success of the boutique and be accountable for providing best customer experience, for pre and post selling of products
• Make productive contribution for product and brand promotion by execute assigned task within given time frame and in ways that meet objectives.
• Demonstrate strong leadership and take initiatives within the team. Plays key role in development of other boutique associates.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Branch Operations

1. Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

1. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
2. Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

The HR Shared Service Organization (HR SSO) is responsible for the full ‘Hire to Retire’ employment cycle of approx. 11,000 colleagues globally and is split into 4 areas, HR SSO EU, HR SSO America’s, HR SSO APAC and MI (Management Information).

HR SSO APAC is responsible for the provision of services to approx. 3,000 colleagues and is split into four further areas, Pre-employment, Onboarding, Administration and Payroll.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.  

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties

Key responsibilities

The HR SSO Senior Specialist (Onboarding) is expected to assume the following key responsibilities plus any other reasonable duties as required:

• During rollout of Onboarding Programme to wider country/division scope, work with:-  project team to deliver manager guidance; in country HR teams within discovery to identify current onboarding processes; Informa Communication team to ensure emails are maintained with in country requirements; and support Team Leader in rollout to wider Onboarding team.
• Act as subject matter expert for the WelcomeIn and Activate Programmes
• Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
• First line response for escalated queries and complex onboarding matters
• Will work with and support Team Leader to escalate and deliver any training requirements.
• Working with the pre-employment team to establish a smooth transition of all starters post offer and moving into the onboarding stages
• Management and updating of the new colleague tracker on a day-to-day basis
• Initiate welcome meetings and reminders starting at pre-boarding through to one year after joining
• Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
• Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the year
• Management of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to – Absorb)
• Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.

People Management Responsibilities

• General duty of care to colleagues
• Work collaboratively across teams/businesses
• Act as a role model to others
• Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills & Abilities

• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Proficient in Chinese is a must for reading, writing and translation of Chinese documents 
• Knowledge and ability to use relevant internal systems
• Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent Customer Service skills
• Good time management skills, and prioritization skills; capable of working independently in a fast-paced environment
• Service-oriented team player who has a strong orientation toward teamwork to work as part of a team
• Ability to be flexible within role

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time