About The Company
AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications software, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.
As of today, 50 of Fortune 100 enterprises use AudioCodes technology.
At AudioCodes, we are proud to embody the core values of innovation, collaboration, and trust in both our culture and products. We are growing groundbreaking solutions focused on Microsoft Teams ecosystem and other communication platforms, utilizing Conversational AI that revolutionizes how businesses use voice to communicate, collaborate and service their customers and internal teams.
We are an open, inclusive, and diverse organization, and our employees are at the heart of the great products and services we create. We offer a flexible and collaborative work environment, along with career growth opportunities.
Job Summary
The ideal candidate would be a Subject Matter Expert (SME) with a mix of technical and business acumen, demonstrating successful experience in the field of Call Recording/Interaction Recording. Successful candidate will become the regional SME for the AudioCodes Call/Interaction recording solutions and primarily be responsible for helping the Sales and Pre-Sales teams in growing AudioCodes Call/Interaction recording business in wider Asia Pacific region. APAC is a diverse region with different regulations and requirements; Knowledge and the exposure to the regulatory and compliance requirements across different countries in the APAC region will be an added advantage.
About AudioCodes : Microsoft Certified Interaction Insights Solution AudioCodes SmartTap has been a certified Call and Interaction recording platform for Microsoft Unified Communications ecosystem for many years, starting from Lync, Skype for Business through to Microsoft Teams. Over the years, SmartTap has evolved significantly and now is available as a modern, AI based, SaaS offering out of Azure cloud. The multi-tiered architecture supports both service providers (resellers) and end customers. The solution is designed with an architecture to support the security concerned environments and the platform is certified against security standards such as ISO27001, SOC2 etc. Support for legacy recording technologies such as SIPREC has increased the versatility of the service.
Responsibilities:
· Develop and maintain a deep understanding of the Recording as a Service market in APAC and establishing yourself as the trusted subject matter expert. Should maintain a good understanding of the industry updates and competitor landscape.
· Develop and maintain deep understanding of regularity and compliance requirements in different markets within the APAC region, for various industry verticals such as FSI, government, manufacturing, health etc.
· Assist local sales/pre-sales teams in growing Recording business and closing opportunities by providing recommendations, demonstrating the platform features/functionalities, with RFx responses, meeting strategic customers, customer compliance, security or technical teams and helping with designing the solutions.
- Assist AudioCodes, APAC business development and the channel development teams to grow the partner network by conducting workshops, bootcamps and trainings.
- Train and educate the local sales, pre-sales teams on recording in general, product updates, new feature introductions, competitive landscape etc.
- Overseeing the proof of concepts, driving them to be successful business opportunities.
- Acting as the central point between the field (Sales, Pre-sales, Support), PLM and engineering for new feature requests, issue escalations etc. in recording related matters.
- Meet or exceed annual and quarterly revenue, partner, and end customers targets
Qualifications:
- Minimum 3 years’ experience in direct pre-sales/technical sales space in call/interaction recording industry.
- Intermediate technical recording industry knowledge and a capacity to learn new technologies.
- Creative, independent, and resourceful with an overachiever track record.
- Strong people’s skills, relationships builder. Able to deal professionally with different personality types and at different levels in prospect’s organizations.
- Consultative selling style.
- Teamwork, trust, and openness are key.
- Fluent in English.
- Knowledge of recording regulations, security and compliance requirements within the APAC region is an added advantage.
- Exposure to Microsoft ecosystem in general is an added advantage.
- Knowledge in Conversational AI, AI in general is an added advantage