• MNC Company
• Basic $4500 - $5500 Basic + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 8am to 4.30pm
• Jurong Island. Company Transport provided

Job Responsibilities:

• Oversee, manage, and supervise Company’s in-house and external Contractors for all mechanical maintenance works related to planning and execution of daily maintenance, transition maintenance, turnaround maintenance and upgrading and improvement related to maintenance
• Ensure all mechanical maintenance activities are carried out in accordance to the Company’s HSEQ Standards & Maintenance Management System, statutory requirements and best industry practices.
• Establish, continually improve & execute Company’s maintenance management system in a safe, efficient, and effective way to achieve highest equipment reliability & availability objective.
• Update and maintain accurate maintenance records in order to provide good maintenance history for data analysis and troubleshooting purposes.
• Conduct root cause analysis to eliminate equipment/ system defect and take appropriate preventive/ corrective measures.
• Optimize & manage mechanical maintenance inventory level of critical & non-critical equipment spare parts.
• Other ad-hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Mechanical Engineering
• Familiar with Static and Rotating equipment
• Minimum 3 years of experience in Chemical Process Plant

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

JOB DESCRIPTION:

• Analyze clients’ hair and scalp condition and recommend appropriate products & services
• Provide hands on of scalp/hair treatments on customer.
• Work closely with consultant on customer's treatment progression & building good customer relationships
• Maintain high customer service standards & professional etiquette at all times with customers and also team members
• Assist with other duties within the Salon scope of work when required

REQUIREMENTS:

• No experience welcome, Full training provided
• Previous experience in a salon or hair care environment highly advantageous.
• Good communication and customer service skills.
• Willingness to learn and develop new skills.
• Positive attitude and team player.
• Convenient working locations in shopping malls
• 6 days off per month with Attractive bonuses and incentives

​Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Airport). This position is based in Singapore.

Security Officer (Airport)

Responsibilities

You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets. Your role includes:

· Perform CCTV and Control Room monitoring duties.

· Undertake screening of baggage and personnel.

· Perform X-ray screening and access controls.

· Perform guarding and patrolling of installations.

· Any other duties as assigned.

Job Requirement:

· Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

· Proficient to communicate in English

· Normal colour vision

· Able to work on rotating shifts

· Able to take on assignments at various locations based on Company's discretion

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

We are seeking for part time pest control technician to join our team!

$1600 to $1800

Contact HR @ 91383851 for an interview!

Working hours: 9am to 1pm

Working days: 5 days

Job Scope:

• Fogging / Misting
• Pest Management
• Client relations
• Prepare service reports

Contact HR @ 91383851 for an interview!

LBT Global Logistics is a local SME established in February 2020. We specialize in land transportation, warehousing and stuffing/unstuffing of containers. Our land transportation includes FCL/LCL, OOG and project cargoes trucking. We also provide warehousing services such as storage and distribution services to our customers.

We are searching for enthusiastic personnel interested in logistics business to join our expanding team in the following years ahead. Personnels that are ready to take challenges in the logistics industry.

- Ability to carry heavy stuffs

- Ability to read and write simple English

- Assist driver on deliveries

- 5.5 days’ work

- $1,600 - $2,000 depending on performance

As a highly collaborative organization, our data engineers work cross-functionally with software engineering, data science, and product management to optimize growth, strategy, and experience for our 3 billion plus users, as well as our internal employee community. In this role, you will see a direct correlation between your work, company growth, and user satisfaction. Beyond this, you will work with some of the brightest minds in the industry, and you'll have a unique opportunity to solve some of the most interesting data challenges with efficiency and integrity, at a scale few companies can match.

RESPONSIBILITIES

• Manage and execute data warehouse plans for a product or a group of products to solve well-scoped problems
• Identify the data needed for a business problem and implement logging required to ensure availability of data, while working with data infrastructure to triage issues and resolve
• Collaborate with engineers, product managers and data scientists to understand data needs, representing key data insights in a meaningful way
• Build data expertise and leverage data controls to ensure privacy, security, compliance, data quality, and operations for allocated areas of ownership
• Design, build and launch new data models and visualizations in production, leveraging common development toolkits
• Independently design, build and launch new data extraction, transformation and loading processes in production, mentoring others around efficient queries
• Support existing processes running in production and implement optimized solutions with limited guidance
• Define and manage SLA for data sets in allocated areas of ownership

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 2+ years of work experience in data engineering
• Experience with SQL, ETL, data modeling, and at least one programming language (e.g., Python, C++, C#, Scala, etc.)

PREFERRED QUALIFICATIONS

• Experience with one or more of the following: data processing automation, data quality, data warehousing, data governance, business intelligence, data visualization, data privacy
• Experience working with terabyte to petabyte scale data

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Responsibilities

• Monitor and observe system alerts or out-of-norm system behaviors to proactively identify issues.
• Follow incident isolation procedures to accurately identify and verify faults before applying problem resolution scripts or escalating issues.
• Perform record consolidation for reporting, analytics, or audit purposes.
• Conduct post-change system health checks to ensure changes did not cause undesirable behavior.
• Manage the lifecycle of incident tickets, from creation and update to escalation and closure.
• Review and verify the accuracy of operational scripts, and suggest areas for improvement.

Experience and Skills Needed

• Hold a Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Work in teams on a 12-hour rotation shift, covering weekends and public holidays.
• Ability to follow documented work instructions and procedures with precision.

profit and loss account

balence sheet

tax filling

able to co-ordinate with a daily office duties

able to use MYOB software

able to account maintaine in the book keeping software

regular attendence maintance

able to use MS office

able to creat a tracking id

able to reat and write English.

minimum experience 1-2 years

Job Description

• Liaise with respective functions to prepare project planning and progress report as and when required by authorities or clients and consultants.
• Ensuring projects meet agreed specifications, budgets or timescales
• Supervision of sub-contractors’ project execution processes.
• Attend technical meeting with authorities and consultants
• Ensure safe work procedures are implemented to control risk
• Familiar with relevant legal requirement
• Other duties as and when assigned

REQUIREMENT:

• Candidate must possess at least a Bachelor's Degree in Civil Engineering or equivalent.
• Required skill(s): MS Office, MS Project, AutoCad.
• Ability to work independently with minimum supervision and to meet tight deadlines
• Good team player

Position: Auxiliary Police Officers

• Able to work 12 hours shift
• Location: islandwide
• Salary Package
  i. $3,700 to $4,400 (armed)
  ii. $2,700 to $3,300 (unarmed)
  iii. Bonus of $35,000 paid in tranche

Job Description

• Provide Protection/Escorting VIP or Business partners
• Security Enforcement & Screening Duties
• Traffic, Crowd & Access Control

Requirements:

• 3 N Levels / 1 O Level / WPLN 5 x Level 5

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job Description:

• Quantity take off and cost estimation based on technical details, drawings, and specifications
• Sourcing out of quotations from suppliers and subcontractors
• Evaluation of supplier and subcontractor's quotations for recommendation of competitive prices
• Assist in the preparation and submission of tender and contract documents
• Preparation and submission of progress payment claims and variation orders
• Attendance of site meeting and liaise with the cost consultant
• Measure and value the work done on site
• Evaluation and certification of supplier and subcontractor's claims
• Finalization and closing out of project accounts
• Estimation of quantities, evaluation and cost comparison of sub-contractors quotations
• Reply to sales enquiry
• Prepare and follow up sales quotation
• Prepare project subcontract
• Prepare bills of quantities and other documentation
• To approve sub-contractors’ claims for job done as per site status
• To establish progress claims as per site status and obtain client agreement for billing

Job Requirement:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Quantity Surveying
• At least 5 Year(s) of working experience in Singapore related field.
• Preferably Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Looking for meticulous, committed, proactive and creative thinker candidate.
• Possess sense of urgency.
• Good communication and presentation skill.
• Able to work independantly with minimun supervison.
• workplace: Woodlands

Special Education Teacher

Salary Range: $2600 - $3900 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Description:
• To teach, train and support students.
• To plan and execute day-to-day School programmes
• To participate in curriculum planning and development.
• To monitor students’ behaviour through data collection and behaviour analysis.
• To work collaboratively with a multi-professional team and parents in providing quality
education and care for students.
• To plan and write IEP lesson plans, reports, records and documentation.
• To assist in supervising, inducting, coaching and supporting the junior teaching staff.

Job Requirement:
• Polytechnic Diploma
• Teaching qualifications or equivalent in Special Education will be an advantage
• Experience in dealing with children and youths with autism will be an advantage

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Deepen quality of integrated person-centred care (PCC) to reframe and normalize life of PWD and PMCI, unleashing their hidden talents through visionary therapeutic engagements, build connections and provide opportunities for continuous learning and contributions to the Lodge as well as in the community.

Responsibilities:

• Co-create and enhance community care service streams for evolving profile of PWD and PMCI living in the community and their caregivers
• Lead, co-design and facilitate rich wellness activities virtually and in person to empower and unleash potential of PWD, PMCI and their caregivers
• Enthuse and synergise with knowledge partners, co-creators and family members to build a respectful and dementia friendly community to create person-centred care everywhere
• Strategize, plan and co-ordinate outreach and on-boarding of clients
• Co-creating knowledge from everyday best to build ground-up models with new benchmarks set

Requirements:

• A good basic degree in either Communication, Marketing, Psychology, Gerontology, or linguistic related field with 2 to 3 years of working experience
• Technology savvy and experience in social media marketing
• Strong in writing and documentation
• Possess keen minds and enjoy pathfinding work
• Creative, resilient, dynamic, organized, resourceful with good intrapersonal, interpersonal skills

Interested applicants are invited to email detailed resume, stating qualifications, experience, current and expected salaries, contact number and a recent photograph to:

Email: [email protected]

Apply Directly: https://fs-isac.breezy.hr/p/04d0b4591196-events-and-marketing-intern-hybrid-singapore

Background

The Financial Services Information Sharing and Analysis Center (FS-ISAC) is a non-profit entity that advances cybersecurity and resilience in the global financial system, protecting financial institutions and the people they serve. FS-ISAC is headquartered in the United States with regional offices in the United Kingdom, Netherlands, Australia, and Singapore. For more information, visit our website www.fsisac.com.

Position Summary

This internship position will deliver practical event planning and marketing skills and knowledge to the intern through experience gained on the job and within the financial services industry. The intern will also gain skills and knowledge by providing support to the APAC Team and mentorship from the Events Senior Manager.

Essential Functions

• Assist the Events team in organizing and planning monthly APAC regional physical/virtual events.
• Support in collating marketing materials required for APAC membership monthly updates.
• Develop in-depth knowledge of various virtual event platforms to plan events.
• Support the APAC team on ad hoc administrative duties.
• Participate in information security knowledge development and training.

Position Qualifications

• Communication Skills – Effective oral and written communications skills with the ability to compose emails in a professional manner with use of proper language
• Research Skills – Ability to conduct basic research on events and marketing current information using various methods and tools
• Technical Skills – Working skill set in Office 365
• Organizational Skills – Possess strong time management skills to simultaneously work on multiple products with strict deadlines and high-quality standards.

Good to have

• Have a flexible and adaptable mindset
• Basic understanding of events and marketing industry
• Able to think out of the box and be creative
• Work well in a collaborative team environment
• Be prepared to engage in open, constructive communication
• Have some exposure to professional networking platforms such as LinkedIn

Work Environment

This position is hybrid from Singapore and reports to the FS-ISAC Asia Pacific office. Relocation and/or visas will not be sponsored by FS-ISAC. All applicants must be authorized to work in Singapore. Regardless of work location, this position requires a professional work environment. All candidates must be able to meet the physical demands associated with the professional environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

FS-ISAC has reviewed this description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Apply Directly: https://fs-isac.breezy.hr/p/04d0b4591196-events-and-marketing-intern-hybrid-singapore

About the Role:

The SEAA region comprises markets that demonstrate tremendous potential for growth and will focus on deepening our footprint and brand growth through enhanced clienteling, and strengthening capabilities and infrastructure.

To bring to life the strategic intent of SEAA, the Business Finance function will be agile and dynamic, founded on insights from advanced analytics and tools, proactive business partnering with the aim to influence strategic decision where possible.

With the ever-changing business environment and technologies, there have been significant changes in the role of the Business Finance function, as it pivots towards a more predictive and analytical future as opposed to descriptive analysis.

We shall no longer just report the news but help make the news - connecting internal and external insights and proactively driving and shaping the governance of the local, regional and global agendas to make informed business decisions.

Being the Head of Business Finance, SEAA, you will be acting as the functional CFO in working with the regional stakeholders by acting as their sounding board, advocate and challenger and building a strong understanding of their business strategies. You will also be working in strong partnership with the market Business Finance team in delivering their mission of the function.

Impact You Can Create in the Role:

• Partner with market business finance to ensure the global guidelines are cascaded to the markets by taking into consideration local relevancy.
• Lead the effort around Medium-Term Planning (MTP) and responsible for the heavy lifting.
• Explain the Budget and MTP guidelines, why certain decisions are being made, share best practices etc.
• Be the sounding board and challenger to the markets and offer coaching to them in delivering their mission.
• Partner with the regional stakeholders to develop and maintain financial modelling, perform ROI analysis, provide forecasts, and budgets to support operational and strategic planning.
• Provide dedicated support on Property & Portfolio through the lens of business finance.
• Stay abreast with industry trends and intelligence, and best practices such as macro factors and recommend appropriate course of strategic actions.
• Break down Global guidelines to adhere to regional guidelines and targets.
• Consolidate and submit all the different reports to the global teams of good quality and accuracy and in a timely manner.
• Work in strong collaboration with the Sustainability Performance team for North Asia and SEAA to enable CSRD for SEAA.
• Orchestrate the consolidation of the budgeting and forecasting plan across SEAA.
• Assess and improve financial processes and systems to enhance efficiency and accuracy.
• Prepare presentations for regional / global leadership teams and stakeholders communicating financial performance and strategic recommendations.
• Establish and monitor key performance indicators and financial metrics to identify trends and opportunities for improvement.

You are Energised by:

• Work in strong collaboration with the market business finance teams to establish systematic approach in performing financial modelling, to maintain consistency in tracking data and translating insights for decision making.
• Being the advocate to the SEAA market and acting as the key enabler to their business strategies.
• Foster a strong business finance community with the market business finance teams and act as the sounding board and challenger to them.
• Support market business finance to elevate their capabilities, from executional to being a true strategic partner to the business.

What You Will Bring:

• Concrete experience with proven track record in the capacity of Business Finance gained from sizeable companies.
• Demonstrate strategic financial planning and leadership skills in coaching and fostering a team for professional growth.
• Proven ability to perform effectively in a team-oriented environment along with strong stakeholder management skills.
• Self-motivated, flexible, and adaptable to changing priorities and new challenges.
• Outstanding analytical skills and strong attention to detail.
• Ability to think critically and creatively, and exercise good judgment.
• Ability to quickly grasp new concepts and work in a high-performing culture with time-sensitive deadlines.
• Well-developed oral and written communication skills in English, including an ability to communicate complex subjects to a less technical audience.
• Good commercial awareness and business acumen.
• Well versed with data and to ride on data to inform decision making.
• Visionary, Holistic thinking and able to connect the dots.
• Be innovative in looking for new ways of doing things with out-of-the-box thinking.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Job Descriptions

• Welcome/Greet customers as they come into the restaurant.
• Thank customers for their visit and bids farewell with a smile.
• Ensure food portions and food presentation meet company standards.
• Monitoring supplies and re-ordering stock as needed.
• Ensure ingredients and final products are fresh.
• · Bake, grill, steam and deep-fried meats, vegetables, fish, poultry and other foods.
• Handle a wide range of raw fish and other ingredients.
• Prepare ingredients for menu items and ensure adequate quantity to avoid wastage.
• Packing and labelling of sashimi.
• Maintain a clean and safe work area, including handling utensils, equipment and dishes.
• Handle and store ingredients and food at the correct temperature in order to avoid spoilage.
• Maintain food safety and sanitation standards.
• Monitor and train subordinate to obtain good quality skills and performance.

Key Requirements

• Ad-hoc assigned by Chef
• Good communication and team work skills.
• Maintain quality, excellent service & cleanliness at all times
• Have good knowledge on Company’s products.
• Good personal hygiene practice.
• Food hygiene certificate.

Interested candidate may submit resume to 6990 0434 (WhatsApp – Miya) and only shortlisted candidate will be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

· Candidates should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and market activities.

· Sound Knowledge on Regulatory Reporting (MAS,HKMA,EMIR,JFSA,CFTC,MIFID)

· Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and market data.

· Relevant experience with working with external source like Bloomberg, reuters .

· Good Understanding of ITIL Concepts .

· Proven experience in technical proficiency with strong skills in SQL,

· Basic Understanding of kubernetes and docker and any cloud platform.

· Basic Understanding on NO-SQL DB .

· High level of proficiency in unix/linux,PowerShell scripting.

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Appetite for continuous improvement and automation.

· Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M , Kafka .

· Knowledge of monitoring and Observality solutions (E.g ITRS Geneos, Elastic Search, Grafana)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

Job Description

• Industry/ Organization Type: Engineering Service Provider
• Position Title: Project Engineer (Oil & Gas / Petroleum / Chemical)
• Working Location: West – Bukit Batok
• Working Hours: 5 days (Mon-Fri: 8.30 am - 5.30 pm)
• Salary Package: Up to SGD 5000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Acting as the principal technical liaison among the project team, customers, subcontractors, and the company.
• Reviewing project specifications and related documents.
• Ensuring the implementation of good engineering standards and practices.
• Focusing on understanding and solving customer technical problems to improve satisfaction.
• Maximizing project profitability through appropriate material buyout and engineering approaches.
• Developing and completing major engineering deliverables according to the Vendor Document Schedule.
• Managing design, analysis, and drafting to meet technical and schedule requirements.
• Handling quality control, including maintenance of non-conformance reports (NCRs) and specification waivers.
• Coordinating with the Document Controller to ensure adherence to technical and document control processes.
• Interfacing with the Project Manager for engineering deliverables and resources.
• Preparing material requisition specifications and conducting goods receipt inspections.
• Supervising fabrication/installation work and assisting with internal testing and FAT.
• Preparing final and As-built documentation, as well as Operation & Maintenance Manuals and Manufacturer Data Records.
• Promoting and developing solution capabilities and application knowledge to support current and future projects.

APPLY NOW!!!

• Min. Diploma in Instrument/Electrical/Chemical Engineering or equivalent
• Min. 2 years of relevant working experience in a similar industry
• Knowledge of Oil & Gas, Petroleum, or Chemical Industries would be preferred
• Familiar with Microsoft Office with knowledge of AutoCAD will be an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68467 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Roles & Responsibilities

We are looking for an independent and meticulous phlebotomist who will undertake blood taking for diagnostics purposes and other health screening measurements. The health screening sites are mostly in an off-site setting such as homes or offices.

He/she must be:

1. Responsible for collection of blood specimens from clients, including infants and children via trained blood drawing techniques.
2. Explain blood draw / health screening procedures to clients and answering any questions about the requirements.
3. Adhere to all health / safety protocols and procedures.
4. Adhere to company health screening and venepuncture operational workflow. Which includes verifying clients information, venepuncture and handling of samples.
5. Work as a team to provide the best care to clients
6. Manage clients relations as well as service issues arising from assigned projects
7. Provide excellent service quality and customer satisfaction.

Requirements

1. Diploma / Degree in Nursing, Health Sciences, Biomedical Science with certified phlebotomy certificate or any certification in phlebotomy.
2. Proven experience working as a phlebotomist and experienced using effective venepuncture techniques.
3. Able to travel and work in outpatient and project settings. Has own transportation.

Skills:

1. Must be able to draw blood sample within the first prick (99% of the time)
2. Client Service oriented and excellent communication skills.
3. Ability to work independently.
4. Diligent, Caring and Compassionate.
5. Responsible, reliable, punctuality, passionate and meticulous.
6. Keen attention to detail

• Assembly work order coversion and release
• Documentation upload though E Work Order System
• Connecting with Master Schedulers and updating assembly loading report
• Generate daily, weekly & monthly planning report
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

As the Talent Management Lead, you will lead the talent management and learning & development initiatives. You will craft learning strategies to build organizational capability, plan and effectively deliver training, workshops, and other learning forums centered around our strategic pillars of Manager Capability and Organizational Values. You will also help develop our talent management strategies to ensure we retain and grow top talent in the organization.

Responsibilities include but not limited to:

• Lead Talent Management and Development globally.
• Craft L&D Vision and Strategy that aligns with organizational goals and learning needs.
• Develop talent review and performance management framework. Design and roll-put training and development initiatives.
• Oversee career development practices, including career progression frameworks, promoting career conversations and coaching.
• Conduct thorough assessments of learning needs based on performance and engagement data, and through discussions with C-level leaders.
• Develop an annual learning roadmap/calendar that aligns with the overall strategy and addresses the identified learning needs.
• Develop and deliver training sessions, workshops, and other learning forums across various formats, including in-person, virtual, and hybrid.
• Assess the short-term and long-term impact of learning programs to ensure continuous improvement and alignment with the evolving needs of the organization.
• Oversee L&D budgets and maintain effective relationships with external vendors and partners.
• Provide guidance to cluster and department heads on planning and implementing their specific learning needs.
• Keep abreast of the latest developments in the field by conducting regular research, attending external seminars, conferences, and relevant courses.

Minimum Qualifications:

• Bachelor’s Degree with at least 8 years of experience in Talent Management, Learning & Development or organizational development roles, preferably in a high-growth startup or fintech environment.
• Proven track record of building and scaling the learning & development function in a dynamic organization
• Experience in creating and executing leadership development programs
• Familiarity with using data and metrics to measure the effectiveness of initiatives
• Excellent communication and interpersonal skills and can effectively articulate ideas to stakeholders

Preferred Qualifications:

• You enjoy finding creative solutions to problems
• You are a self starter and can organise your own work
• You are adaptable and thrive in changing environments
• You are detail oriented, with ability to deliver and communicate complex areas on time and succinctly.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers' issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of the industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities